Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Anthropologie

  5000 S Broad St Phila, PA 19112-1402

• 

  Anthropologie

  2905 E Skyline Dr Ste 203 Tucson, AZ 85718-3092

• 

  Anthropologie

  4400 Sharon Rd # P-02 Charlotte, NC 28211

• 

  Anthropologie

  37 N Lexington Ave Asheville, NC 28801

• 

  Anthropologie

  4151 Main at North Hills # 115 Raleigh, NC 27609

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  ou." and then said, "I have sent the request for the refund. Allow them up to 72 business hours to respond."This is ridiculous to wait almost 2 months for a refund as credit cards have interest on them, so I am paying interest on an item I returned in the beginning of December 2022, while getting the runaround. Please refund me the $98.78 as promised by your representatives. I have ordered many things from Anthropologie, but if this is the way I should expect to be treated as a customer, I may have to take my business elsewhere. *************************

  Business Response

  Date: 01/31/2023

  Good Morning,

  A refund has been issued for the damaged item. Please allow 1 to 3 business for the funds to post to your card ending in ****. 

  Thanks,

  Management 

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please close this complaint as customer satisfied with outcome. I closed it as such previously but does not appear that I did it correctly.

  
  

  is dress and flipped it inside out when they removed it and let their pets sleep on it for weeks before returning to you. I am allergic to animals. I went to the store and purchased a lint roller to remove this hair. After spending two hours removing the never ending hair, I reached out to customer support to initiate a return of this dress so I could order a replacement. The representative that helped me agreed to pay for overnight shipping due to the issues that I have experienced which I was grateful for. ********** - I opened the packaged, I was sent a size 10!! I am so beyond frustrated and disappointed with this horrible experience and I expected much better. Now I have to go back and return this order and because my wedding is in two days, I either have to purchase a new dress or pay my local dry cleaner $160 for an emergency service for a specialty item. Each time i contact them they do not help and still have not refunded my shipping costs.

  Business Response

  Date: 01/31/2023

  We're so sorry to hear of the undue frustrations this has caused you in such an important time. For each order, I have confirmed that a full refund has been issued for all items returned, including any shipping fees. The only charges that are still on any order is for ********** for the items that were kept. I have also confirmed that an additional $8.56 was also issued on this order on 01/30/2023.

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  anthropologie for anything again.

  Business Response

  Date: 01/27/2023

  I apologize for the confusion. I have issued you a refund for the chargeback. Please allow 1 to 3 business days for the refund to reflect in your account. You do not need to try returning the quilt to us. You may keep it. 

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  e return tracking number link Anthropologie support shared with me: *************************************************************************** transcript (2).pdf is the chat I had on 1/19. Customer-Support-**********.png is a screenshot of the email I received as the 24-48 hour business follow-up. I reached out again via chat yesterday and forgot to save the transcript, but it was similar to the text message exchanges stating that it takes 2-3 weeks. It's now been another 3 weeks past the given timeframe. I would like to come to a resolution ASAP.

  Business Response

  Date: 01/27/2023

  I apologize for the delay in processing your return. A refund has now been issued for the remaining items on your order. Please allow 1 to 3 business days for the refund to reflect in your account. 

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two furniture orders placed 1/1/23 and 1/2-23 Policy says you will not be charged till the items ship. Conveniently the items go to ship quick so Anthropologie can grab your money and then conveniently there is delay into more delays of the furniture shipping so no clue Where the merchandise is - no clue When or If will ever receive them!!! Wish I looked up reviews of this poorly run company. I also had to cancel one of the items as there is no way for it to fit through my door and was told I won’t see a refund until all the items ship… poor business practices for a well know “ upscale” brand! Customer service says one thing but won’t verify by emails.

  Business Response

  Date: 01/18/2023

  ********,

  My apologies for the frustration and confusing our processing has been when placing Furniture orders. I noticed that order ********** appears to have been schedule for delivery but if you have not set up this delivery date, we will need for you to contact our furniture specialist at **************. As for the second order, I notice that your merchandise is being transferred to the delivery company as we speak. They should reach out shortly to cover the delivery details and time frames. Most of our furniture orders can take up to 4 weeks to be delivered to our customers so my apologies those terms was not covered when placing this order. 

  The fast and easiest resolution with this on going issue I recommend you speak with our furniture department and any of our supervisors on hand can provide some additional assistance.

  Sincerely,

  Customer service management 

• Initial Complaint

  Date:01/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  That has already been done - MULTIPLE TIMES TO NO AVAIL.  They are the masters of stating obvious.  Unfortunately, they are not the masters of understanding the problem.  OR acknowledging the ACTUAL issue.

  
  Regards,
  
  *******************

  harge is from Anthropologie and the BRAND is not being represented by ***** at their standard - or mine. I am done with the emails and calls. The problem should have been taken care of on the first call. Even when a third party states there are "no refunds" - again, I was unaware of that information...did not know they even did business with a third party vendor. There are exceptions to every rule - if a third party vendor is not representing a BRAND correctly and sending products that are clearly misrepresented, then there is a larger problem. Anthropologie clearly needs to reevaluate who reps their products. OR, BIG OR - have it clearly stated on the page - ITEM USED - HIGHLY PILLED! I will still do business with Anthropologie, but not on their APP. I can't even begin to imagine them trying to sell that sweater in one of their stores. SHAMEFUL is the word that comes to mind. Very soured on the customer service at this writing - not what it used to be.

  Business Response

  Date: 01/18/2023

  Thank you for reaching out. I have escalated this back to ***** to assist. I am sorry for any inconvenience that this has caused. 

  Business Response

  Date: 01/19/2023

  After further review with the ***** team, I have confirmed that a refund has been issued for this order. Please allow up to 3 business days for this to reflect on the original method of payment. 

  Customer Answer

  Date: 01/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  no one was disputing that something was delivered! 
  
  Regards,
  
  *******************
  

  Business Response

  Date: 01/20/2023

  After further review with the ***** team, I have confirmed that a refund has been issued for this order. Please allow up to 3 business days for this to reflect on the original method of payment. 

  Customer Answer

  Date: 01/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: That is irrelevant.
  
  Regards,
  
  *******************
  

  Customer Answer

  Date: 01/31/2023

  THESE ARE BY FAR THE WORST RESPONSES TO A COMPLAINT EVER - THIS EXPLAINS TO ME WHY THEY SHOULD NOT BE REPRESENTING THE ANTHROPOLOGIE BRAND.    ANTHROPOLOGIE HAS SINCE REIMBURSED ME FOR THE USED, PILLED SWEATER - THAT HAD SOMEONE'S DRY CLEANING TAG ATTACHED TO IT!   IT DOES NOT NEGATE THE COMPLAINT THOUGH.  INTERESTINGLY ENOUGH - ALL THE RESPONSES THUS FAR WERE COMPLETELY IRRELEVANT TO THE COMPLAINT.    AT NO POINT DID I DISPUTE RECEIVING THE ITEM  IN QUESTION.   I REALLY HOPE ANTHROPOLOGIE REEVALUATES THEIR CONTRACT WITH THIS EXTREMELY DISREPUTABLE THIRD PARTY VENDOR.

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have called delivery company and the stated that they only have the picture and not the rug to be delivered.  Also, I'm a nurse and I work 12 hour shifts and will not be home at all the 19th and was not given an alternate date.  Also, the supervisor that called and left the voicemail gave me the number to the furniture department in the voicemail and when I called back no one knew who he was.  The problem is still not solved.  
  
  Regards,
  
  *****************
  

  Business Response

  Date: 01/13/2023

  I am sorry you are having an issue with you rug. I have verified that dispatch track the item#********, it shipped on 01.02.23 and is now scheduled for 01/19/23. One of our Furniture agents will be calling with an update and Metro will also call to set up a scheduled time.

  Business Response

  Date: 01/18/2023

  I have verified with our furniture team that a new rug was shipped on 1/16/2023. We are trying to get this rug expedited for you. Please keep an eye on your email as you should receive tracking and an update on delivery within the week. We apologize for the frustration and miss communication concerning this order **********.  If you have any other questions please call our Furniture team at ************. Available Mon - Fri  8 AM - 10 PM  and  Sat 8 AM - 5 PM EST

  Customer Answer

  Date: 01/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Her full name is *****************. As previously explained, I received this as a gift. How am I supposed to have the order number? That is an impossibility. I have worked for this store and I know for a fact they have all of the information they need, including the items in order to pull this order. cated that way and it was a rug, which came totally unwrapped and in CLEAR packaging and the peach and leaves spatula.,

  Business Response

  Date: 01/10/2023

  Hi ******, We are sorry to hear you were disappointed with the gifts that arrived to you.  A refund has been issued to the original form of payment for the missing gift wrap from order ********** containing the Holly  and Pear Spatula. The ****** *************Loomed Rug was placed with Urban Outfitters order ********** and was not ordered with the gift wrap option. We apologize for this inconvenience.