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Business Profile

Clothing

Anthropologie

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Anthropologie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anthropologie has 5 locations, listed below.

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    Customer Complaints Summary

    • 361 total complaints in the last 3 years.
    • 147 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, 2022 Anthro canceled my order #**********. A jumper on sale with an additional 40% off. I was extremely disappointed and reached out to customer service about the lack of professionalism to advertise such a huge deal and not keep an accurate and up-to-date record of inventory. The rep sympathized with me and said I could place a new order for a similar but full-priced item and they would price match me what I would've paid for the original jumpsuit. I confirmed that the price of the jumpsuit would be $49.97 and placed the order right there with the rep. He confirmed that it was priced adjusted and I would receive a refund that would make the new jumpsuit $49.97. Since then I have only received a discount that has made the jumpsuit $100 which it is supposed to be $49.97. I have since spent hours and multiple days trying to fix this wrong with multiple reps. Each one has promised to correct the issue to no avail. I have multiple screenshots as proof of this interaction. This is my last step before disputing with my credit card company for fraud. I was the additional $50 refunded to me as well as some sort of compensation for all the time I've spent working to correct this. Thank you.

      Business Response

      Date: 08/29/2022

      I am so very sorry for the inconvenience that this has caused. A refund in the amount of $54.80 has been issued. Please give it 1-3 days to appear to your method of payment. 

      Thank you

      Christina H*********

      Christina H*************

      Contact Center Supervisor

      URBN Inc.
      4010 Rose Lane
      Augusta, GA 30907

    • Initial Complaint

      Date:08/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I have a missing order for order number **********. I was out of the country for a few months and upon my return the items were not at my doorstep as expected . I contacted customer service and they have been of no help at all .

      Business Response

      Date: 08/11/2022

      I apologize that you did not receive your shipment. The carrier *** verified that your package delivered to the address on file. Unfortunate since the order ********** is over 30 days old, no other claims can be filed. If you did not receive your shipment, please file a theft report with your local police department and speak with your Home Owners or Renters Insurance company about reimbursement for the stolen property or you can dispute the charges with your bank.  I apologize for any inconvenience this may cause.

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two blouses - same blouse, two different colors. However, I instead I received a ***** T-shirt, which I did not order and my blouses were not in the package. The packing slip listed the two blouses. I immediately contacted Anthropoloige and they sent me a return label for the t-shirt I did not order. As a courtesy, I took the shirt to the Agoura HIlls post office and sent it to them. I shouldn't have to spend my time and gas to do this when it was their mistake. I was told I would receive the blouses I did order in 1-2 days. Didn't happen. So I contacted them again and said to just give me a refund. They said they would. Every time I contact them, it is a different story. I am a very good and loyal customer. Just last week I went into the Thousand Oaks store twice and spent a total of $1,700. I can't believe how bad the customer service has been on this. Order #********** Date: 7/20/22 Amount: $148.92 USPS Tracking for return of item I did not order: **** **** **** **** **** **** ** Given to USPS on 7/28 It says given to transport company on 7/29.

      Business Response

      Date: 08/04/2022

      We are sorry to hear this. We show that an exchange order ********** was placed and is currently processing for shipment with an expected delivery date of August 9, 2022. We have applied a 20% discount for the inconvenience. 

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently anthropology has changed their return policy on sale items that are an additional 40% off. The policy is final sale which is stated during the sale in the banner headline at the tip of the online screen, however not all sale items qualify. I am really careful not to purchase items that are final sale online. I placed items in my cart and none of the items were individually listed as final sale. When I received the items I wanted to return a few of them as the fit was not right. When I did this I was told they were final sale. I looked on my app in my orders and nothing on the orders actually states they they are final sale. As a consumer it should be stated on each I individual item if it is final sale. I had no idea if my ideas were final sale by looking at my order number. Anthropology is not being transparent with their policy.

      Business Response

      Date: 08/10/2022

      A complimentary label has been sent out to your email to be able to send back the items. You will be able to receive a refund for the items.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 7/2. I have not received the product. The item has said it was processing to ship for over a week. I contacted Anthropologie Monday July 18th to cancel this order. They still have said they could not cancel it because it was going to ship within 48 hours. It still hasn't shipped as of 7/26, 1 week later. I have contacted them 6+ times mentioning that the item appears to be stuck the processing to ship status, and been promised a resolution within 48-72 hours. The window of time has passed, and I have heard nothing from them.

      Business Response

      Date: 07/28/2022

      We were able to get the order ********** cancelled today. You should have received a cancellation email. Please note that any authorization hold that you received on your account will automatically be released within 1-3 business days.

      Customer Answer

      Date: 07/29/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    Anthropologie is NOT a BBB Accredited Business.

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