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Business Profile

Fitness Center

Planet Fitness Penrose

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Planet fitness has been taking money out of my account twice and back to back each month since January of 2024. I just notice this was happening January 18 2025 when I was searching for a bill that I paid I seen Club fee ID: ********** -$25.45 ID: ********** -$22.06 On the 17th each month since Jan 17 2024 I contacted ***** to find out who this was they informed me it was planet fitness I contacted planet fitness I spoke with someone they said I would be refunded my money 1-3 business days and they was closing the account for $25.45 I never received a refund in my account I called them back they said I wont be refunded my money back they can only credit me back for 3 monthsI do have my bank statements or you can call ***** and theyll let you know how long its been.they saying I opened another account and I didnt I went to PF to put new card on file because old card got hacked like I told them its a mistake on your end no worries I just want to be refunded my money backcan you please help me retrieve my money back into my account

    Business Response

    Date: 02/10/2025

    Better Business Bureau,

    Planet Fitness ***********************'s General **************** contacted Mr. *** via telephone. Ms. **** explained to Mr. *** he digitally activated a separated and additional membership in 2023 for which he was being billed. Mr. *** already had an existing membership he had activated in 2018. Ms. **** informed Mr. *** a refund in the amount of $330.85 was issued (2/10/25).

Planet Fitness Penrose is NOT a BBB Accredited Business.

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