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Business Profile

Hotels

Courtyard Marriott

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a room at the Courtyard on 9/12/22, and was only there for 10 minutes and had to leave. 2 days later 105 dollars was withdrew from my account at an ATM without my authorization. This fraudulent transaction was the only transaction immediately after my transaction with the Marriott which is documented by my bank. I still have my debit card and didn't give it to anyone and no one has my pin. I filed a fraud report (*************) with the police and it was determined that a skimmer is being used at the Marriott Courtyard because no one could have accessed my card information and pin in between the day I paid for the room at the Courtyard on 9/12/22 and the day money was fraudulently withdrew from my account at an ATM on 9/14/22. I even volunteered to take a polygraph to prove how adamant I am that i didn't withdraw 105 dollars and I am a victim of fraud. I want the Courtyard to refund the $240 for the room I paid for because of the fraud that was committed against me which caused my account to overdraft and caused other problems in my bank account by me staying at the Marriott!

    Business Response

    Date: 12/19/2022

    n response to the guests accusation that his card was somehow counterfeited at the Courtyard Marriott is totally untrue. Our equipment is 100% PCI compliant and no scanners have been found at this location. The person that withdrew from his account acquired the information using some other device not associated with the hotel.  The ATM should have a camera which would have recorded the person who withdrew the funds from his account. We are willing to view any footage and id any of our employees if be so. Additionally no one else has accused this business of sharing card numbers in the recent past.

    Customer Answer

    Date: 12/19/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Courtyard Marriott is NOT a BBB Accredited Business.

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