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Business Profile

Hotels

Courtyard Marriott

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Nicole G

    Date: 06/26/2023

    We stayed at Courtyard Marriott in Waterbury, CT. The cost was $478. We checked in on 6-23 and checked out on 6-25. We saw that the hotel was ‘family-friendly’ so we bought our child. One thing we love about this hotel is the diversity, but it is NOT family friendly. No pool, no breakfast, no microwave, open drunkenness. We tried to make it work here. The experience is stripped down (again no microwave, no pool, no breakfast). After years of interacting with this brand where all of these things were included, as a matter of course. However, on the morning of the second day (6-24-23), I awoke to my daughter’s screams. Unfortunately, there was a bug in the bathroom (photos). This comes after her finding debris (a pill bottle) in the elevator and a shockingly poor effort to dry the elevator floor (photo available). The parking lot is full of empty bottles of spirits, as well as fast food garbage strewn about. (photos available). When I attempted to complain, I was dismissed. I would like a refund. I have posted a Tripadvisor review and also am contacting the BBB for the regional area.



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