We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Accountant

Dreifususs & Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Accountant.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Amy S

    Date: 03/14/2025

    This is for Dreifuss Fireplaces, under "Dreifususs & Company." I put down a 50% deposit ($2500) on 11/25/2024 for a wood-burning stove insert. I was told it would be delivered in 4-8 weeks. It is 3/14/2025 (almost FOUR MONTHS since my deposit) and there is no stove in sight. I have tried calling many times for updates. Most of the time, no one answers the phone. It just rings and rings and is never connected to any voice mail. The very few times I was able to get someone on the phone, I was informed the stove was backordered. No one could offer me any approximate date when it might come in. I have emailed Kevin Hysick, the owner. No reply. I was finally able to talk to a woman (maybe Gianna?) and she transferred me to Kevin's voicemail. I left a message. Again, no reply. What kind of business is this?? There are multiple other reviews on Yelp and Google with other very similar complaints.
    Obviously they do not care about their customers. If I were a retail business owner, I would be on the phone as fast as possible to call a customer to offer some kind of explanation, give an approximate date of when the insert might be delivered, apologize for the significant delay, and offer a discount or refund. It's ridiculous that I have to outline the steps of customer service etiquette. This is unconscionable and not how one should treat customers. Coldest winter in years. Would have been really nice to have had the stove this winter.
    I am infuriated as this is a major purchase and I read (mostly) positive reviews of this place. Like another review mentioned, the sales team will call you relentlessly, but then they drop out of sight. I have filed a police report, a complaint with the FTC, BBB, PA Attorney General's office, and the City of Philadelphia. Avoid this place like the plague.

Dreifususs & Company, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.