Complaints

This profile includes complaints for Albert Einstein Healthcare Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Albert Einstein Healthcare Network

  101 E Olney Ave Ste 400 Philadelphia, PA 19120-2470

• 

  Albert Einstein Healthcare Network

  5501 Old York Rd Ste 1 Philadelphia, PA 19141-3098

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 24th I had a appointment with Dr *********************** at her ***************** office, I had been trying to get a hold of her since July 2023, I reached out to her via the portal to discuss a health issue I was having, someone responded saying since my issue wasn’t a emergency Dr ********** would get back to me after her FMLA leave, I never received a email back so I emailed her again via the portal In September and requested a appointment and I was never responded to, I emailed again and was finally given a appointment 10/24/2023 @ 11:30am. I arrived a little early for my appointment (11:10am) and I sat in the waiting room, I was called back to have my vitals checked like 45min later and I was asked to sit in the waiting room. I sat here for almost 1 1/2 hours before I asked the receptionist how long was I going to have to wait and said oh, just another 30min I said you know I have been here since 11:10am right? She said yea well we busy I told her I have to go back to work and I was not expecting to wait almost 2hrs to see the doctor. She said oh well and just looked at me. U was never able to see the doctor and her or her staff never reached out to me to resolve the issue or give me another appointment, I am still suffering from this issues and Im thinking about reaching out to a attorney to see what my options are

  Business Response

  Date: 11/27/2023

  I spoke with ***************************. I apologized to ****************** for her experience at the ****************** and that I want to discuss her concerns, but that I also wanted to get her scheduled for an appointment. The patient greatly appreciated my call, and she was happy that I will work to resolve her concerns and get her scheduled for an appointment. 

  She stated she was driving and was wondering if we could talk on Friday if I was working or on Monday. I told the patient I would be happy to call her back on Friday. She thanked me again and she said I look forward to speaking with you on Friday.

  I will give you an update on Friday after I speak with *******************

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My healthcare provider Dr *************************** and/or his staff are not refilling my prescriptions I have been waiting 3 weeks I have sent them messages through the patient portal *** has contacted them. This is not the first time I have had problems with the staff in this office not doing their job. I have had enough and I'm going to a new doctor on the 25th what I want is my medical records provided to me and an apology.

• Initial Complaint

  Date:04/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a gentleman in his 30s living with a mental disability, and since 2022 I’ve not been working due to hand numbness and burning. Hopefully someone can help resolve this before this billing concern goes to collections. Dr. **********’s hand office told me he was ordering a needle EMG test for both arms. My understanding was my cost would be approximately $400 and it was quick and routine. I had a 45 min appointment on 12/21/22 at Einstein Montgomery with Dr. ***** in a small room, no assistants, test results were given to me during appointment. There was something done in addition to the needle test I was not informed of prior, where I was shocked with electric current in my arms. Insurance was billed $917, $409.32 to me (paid thinking it was the whole bill). Billing rep said they saw a bill for $3,133 then said error, it's someone with the same name. Eventually this amount showed up on my insurance on the same date of $917 bill. The total for the new bill is $4,143.75, $3,133.74 to me. The only description I can get on this is “Diagnostic Services”. In Dr. ********** follow up he basically said “why are you here? Didn’t Dr. ***** tell you test came out normal during your appointment?”. Another $92.75 ($153 billed) for two mins “going over results” as billed, yet already did. Bill was denied by my insurance originally then billed as a correction, & my responsibility. Dr. **********’s office told me over email they have zero info on anything other than a routine EMG needle test being ordered. No shock conduction or diagnostic testing info. So here I am trying to get some answers for this before it goes to collections. Einstein Billing, insurance, orthopedics, neurology, and a separate office could not explain the bill. I look forward to your response. I hope that this $5,060.75 bill for a 45 min appointment with one doctor, no assistants, & results given, is found to be largely in error and if you can please correct this bill so I can sleep at night. Thanks.

  Business Response

  Date: 05/17/2023

  7/17/2023 
  
  Dear ******* *******,
  Please see below for an update. Also, be aware that the patent and I communicated directly with each other to resolve all issues and account balances.
  Please see the following breakdown and outcome for charges billed.
  Hospital Account#********
  Total Charges billed $4143.75  
  Insurance payment $0
  Contractual obligations/adjustment $1010.01
  Patient responsibility $3133.74. 
  Payment of $2400 was made by *** **** on 6/14/2023. Please be advised, this payment was accepted as payment in full, resulting in a zero balance.
  Physician Invoice#********
  Total Charges billed $153.00
  Insurance payment $0
  Contractual obligations/adjustment $60.24
  Patient responsibility $92.76. 
  Payment was made in full by *** **** on 5/31/23, resulting in zero balance.
  If you have any questions or concerns, please feel free to contact me.
  

   

  Thank you,
  
  ******* ********
  Customer Service Supervisor
  

  Customer Answer

  Date: 05/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  I was never informed of the tests that were ordered, Billing Codes #***** & #*****. I requested itemized bills multiple times since 3/10/23 and never received them, then this week **************************** ****** was able to obtain them. The office of Dr. ******************************************* has left me a voicemail stating that they scheduled me for an EMG (bi-lateral electromyograph) and they were not aware that the Neurology department added these tests (#***** & #*****) instead of Billing Code #***** (bi-lateral electromyograph).  Dr. **********'s office has stated that they can provided me with a written letter saying that they scheduled me for an EMG.  I am waiting on this letter, attached is the email from his office from some time ago mentioning the bi-lateral EMG. I can provide the voicemail as well but am not sure if that violates the privacy of the office. Thank you and I look forward to your reply, there are only a few weeks before this goes to collections I'm told.
  

  Regards,

  *********************

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a rotator cuff injury and incurred several bills. I immediately called to either pay in full or make arrangements as they came in. I started paying one particular bill online. This is #********.01 . First payment of $63.89 was due on Nov 9. I paid it online Nov 5, $68 and paid $70 for the Dec. bill on Dec 4. While recovering from surgery I started receiving calls stating I missed my payments. This was early December. They looked and realized the system was not caught up and I was told to NOT make another payment until they reached back out to me to let me know it was fixed. I got another call telling me I was behind in my payments, until I told the story all over again. I called so much to see if it was fixed, I was told to stop calling. I called in February and made a payment again . I was told it is all caught up. March comes, I call because the bill comes with the whole amount due and I call again, nobody knows anything and I am told it was sent to collections. This is also after I have asked for a manager to call me and was promised one and never received a call. I have also have since paid the bill in total off to Einstein Moss Rehab for $633 along with another $700 that was really hard to do at once. Today I received a letter for the 1st bill from a collection agency. Well I paid you already as I told the person I spoke with who only agreed she saw it in the system after I gave her the check number that had cleared. Her name is ****** who I talk to twice at least. If all calls are monitored, they need to all be pulled and played and I also called the person who I was advised was in charge of the Patient Advocate Department twice. No one cared enough to call me this whole time. I really am trying to take care of this and the way I have been treated all while recovering from surgery is ridiculous.

  Business Response

  Date: 05/05/2023

  To Whom it may concern 
  I talked with *** **** today and went over her bills in question. I also let *** **** know that I will be going over her accounts and getting back with her with the status. 
  I gave her my phone number to call me if she has any questions concerning her bills. 
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2022 at MossRehab Lansdale (an Einstein HN facility) I had a grand total of 1 hour 45 minutes of ******** therapy, which is guided stretching. I was shocked to receive a bill for $1400. They called it "hospital services." That's $800 per hour to help a person stretch. No equipment. They were not even with me during part of each visit. After insurance the bill said I was responsible to pay $763. I paid and on Nov 15 they cashed the check. As if that wasn't bad enough, now in February they've sent a bill for $400 more, of which they say I'm responsible for $145. (This brings it to over $1000 per hour of stretching.) The bill only says "physical therapy" and "August" with no other explanation. After three phone calls with the billing dept they cannot offer any explanation as to why I'm receiving a second bill or why it's coming six months after the date of service. They put me on hold for a long time, come back and say they don't know why but I have a balance. I have already been billed, last year, and paid in full, last year, for these visits. I paid an extremely exorbitant amount that was already unjustified. I am not going to pay additional unexplained bills six months later. Does this constitute harassment? Extortion? Fraud? Will the business ever attempt to explain itself?

  Business Response

  Date: 03/10/2023

  To Whom it may concern 
  

  I talked with *** ******** on 2/14/2023 and went over his bills and explained to him what the balance was for. 
  Billed patient health insurance and the $145.34 and $763.00 was part of patient yearly deductible. 
  Yes *** ******** paid the $796.00 and I give him a one time administrative write off. 
  Patient balance is zero.
  

  
  

  Customer Answer

  Date: 03/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  1. The business failed to offer any explanation for billing at the absurd, sociopathic rate of 800 dollars per hour.

  2. The business has not done what it promised in the response to BBB: Despite offering to waive the $145 balance, the business TOOK THE $145 PAYMENT ON 2/23/23. 

  
  

  I will continue to write passionate negative reviews of this despicable organization.

  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount and charges billed by Einstein Health Network are highly escalated and inaccurate!! They must be investigated by the competent Federal Agency as well as Federal Consumer Agency. These agencies need to realize to what extent the medical bills are escalated by Einstein Health Network. Indeed, this is exploitation of ordinary people in the country who do medical insurance coverage! I (********** ***) and my wife (******* ***) went for our Annual Physical Checkup at Einstein Health Network. **** ***** **** ****** is our medical insurance provider and they told us that the Annual Physical Checkup and routine examination are all covered. Some of the medical bills are highly escalated. The medical provider charged the insurance $ 426, and the insurance paid only $ 52.50. The medical bill is ESCALATED to 811%. [A] - I had gone for Annual Physical Checkup to Einstein Health Network, on May 26, 2022. The doctor on May 26, 2022, simply gave me a letter to get my blood and urine tests in one of the Lab. I went on June 16, 2022, to by Einstein Health Network (after results of my blood and urine test came from Lab). The Einstein Health Network charged for **** ***** for visit of June 16, 2022 visit and compelled me to pay despite being an Annual Physical Checkup which was already billed in May 26, 2022. I did tell Einstein Health Network, Audubon, PA, that it is for my Annual Physical Checkup, but they compelled me to pay $ 20! The amount forcefully charged for second time for the Annual Physical Checkup by Einstein Health Network must be refunded to **** ***** **** ****** and me respectively! [B] - My wife (******* ***) had gone to Einstein Health Network for her Annual Physical Checkup. She went for her Annual Physical Checkup and routine examination. We have been receiving bilsl from Einstein Health Network for amount $ 217, $ 209, etc. These amounts are for Annual Physical Checkup. The Annual Medical Checkup is covered by medical insurance provider

  Business Response

  Date: 09/19/2022

  9/19/2022
  

  BBB serving Metro Washington DC and Eastern *Pennsylvania
  1054 Oak Street
  Scranton, PA 18508
  
  RE: ********************** (MRN#*********, INVOICE#**********DOS 05/02/22)
  Complaint#********
  
  Dear *****************************,

  Thank you for taking the time to contact Einstein Healthcare Network regarding the above account.
  
  Based on my review and findings,*********** was billed in error. According to our billing system, we've previously billed ************** insurance, but later received a response stating, “services incurred after insurance coverage termed”. Unfortunately, there was no EOB on file to confirm ID# billed. Upon receiving your letter, I’ve verified and billed ***. *********************** accordingly.
  
  In conclusion, *********** can disregard the bill. She will no longer receive phone calls or statements, as all billing actions were ceased. I will monitor the account to ensure gets paid by the insurance company, resulting in a zero-patient responsibility.
  
  If you have any questions or concerns, please feel free to contact me.
  

  Thank you,
  
  Katrina B*******
  Customer Service Supervisor
  Einstein Healthcare Network
  ************ (office)
  ************ (fax)

  Business Response

  Date: 09/21/2022

  Hello *******,

  I just wanted to follow up with you regarding this complaint.

  
  

   The patient, *********, was seen on 05/26/22 in our Shannondell office for his annual physical. We billed his *********** insurance $217 for this visit.   The insurance paid 100% of the allowed amount of $141.34 with no patient responsibility due.   The patient was sent for lab work. After reviewing the results of the labs, The doctor determined that he had medical conditions that needed to be address. The patient was seen again on 06/16/22 for a  office visit to address his conditions.  This charge was reviewed by our coding department and was determined that it was billed correctly. For this visit we billed his insurance $190. His insurance approved $120.50 for this charge and paid $100.50 and applied a $20 copayment  

  
  

  His wife, *******, was also seen in our Shannondell office on 03/31/22 for an annual physical. She provided us with ******** insurance information. We billed the policy number she provided us.  This claim was processed on 04/19/22 and was rejected stating expense incurred after coverage terminated.   The claim number is ***********.

  Customer Answer

  Date: 09/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  Please send the grievance to *************************, President of Einstein Health Network.  He needs to reply to my grievance.  The earlier replies sent by Einstein Health Network do not answer my questions!  I have again attached (pdf) of my grievance originally sent on Sep. 07, 202, BBB! 
  My complaint needs to be sent to Consumer Protection Agency as well that I had stated in my complaint of September 07, 2022, so that they know how badly the ordinary people of the country despite with medical insurance coverage are continuously being exploited by Einstein Health Network with ESCALATED and ILLEGAL AMOUNTS!
  
  Einstein Health Network has involved the collection agency and we have received letters from the collection for payment of the ILLEGAL AMOUNTS.
  
  I need to be refunded $ 20 (copay) for my visit of June 16, 2022, to Einstein Health Network for the Annual Physical that I was compelled to pay. Please see my grievance for details.
  
  Please see my grievance dated Sep. 07, 2022 (attached).
  

  Regards,

  ***************************

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved care on 04/07/2022 and 05/27/2022 which was billed to 2 insurances. My primary, ********** **** ****** of Illinois and ******************** *********** ******* (** ********). I recieved a bill for 193.50. Icalled the billing department who said both the primary and medicaid were billed. Under the law patients are not aloowed to be charged more than ******** covers without explicit consenting to pay privately instead. No such consent was given and therefore i am not responsible for the excess balance. I attempted to dispute the charge with billing who refused to do so. Instead they stated their supervisor would call back to continue the dispute, no call was received. Einstein is attempting to overcharge me and stonewalling my legal right to dispute such bills. 

  Business Response

  Date: 08/12/2022

  Hi *******, 

  Unfortunately, I was unable to locate the patient's account in our systems. Do you happen to have a medical record#, account#, or even an invoice#, so I can complete my investigation?

  Thank you,

  
  Katrina B*******
  Customer Service Supervisor
  Einstein Healthcare Network
  
  ###-###-#### (office)
  ###-###-#### (fax)

  Customer Answer

  Date: 08/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  Albert Einstein's billing Department was easily able find the bill when I provided my name over the phone, possibly because they believed i was attempting to pay my bill. The suggestion by albert Einstein healthcare that they could not locate my bill is a clear attempt to make this issue go away by stalling and otherwise making this process as difficult as possible. There is no logical reason the hospital could locate the bill in one instance and not the other.
  I have also spoken to another agent from the billing dept. since filing my initial complaint. She stated the first agent did infact dispute the bill originally as requested. if this was true the dispute was initiated without my knowledge. The original agent was intentionally ambiguous saying a supervisor would calland follow up on the dipute and nothing more regarding the dispute. To this date no supervisor has followed up to my knowledge. I asked the second agent to file some sort of internal complaint against the first agent
  
  The first agent also stated that she could not rebill my insurance even though I stated the the primary insurance had most likely paid and the problem with billing was originating from issues with the secondary insurance. The second agent gave me a semantical argument for why this occurred saying she needed to recertify with the secondary insurance not rebill. There is no reason the first agent should have refused to contact my insurance on this semantical basis. it was clear there was an issue with the secondary insurance, and that I wanted the billing dept. to contact them. The first agents choice to make the following dispute I filed ambiguous was an attempt to upset me as i did get argumentative after she refused to contact insurance.  It is not my responsibility to deal with any insurance issues outside of providing my policy information. Albert Einstein is legally required to accept ********'s payment and nothing more, If they do not receive the desired payment they cannot legally bill me. Furthermore if an agent refuses to do their job and contact insurance to collect payment the hospital is liable for damages for instead trying to extort the money from me.
  I attempted to have the second agent file some internal complaint against the first. she instead covered for the first agent stating the first agent contacted the supervisor to dispute my bill without my knowledge. I did not want an excuse I wanted formal discipline taken against the first agent. I am tired of this cartel like behavior from hospital employees in which the refuse to do their jobs to protect themselves and coworkers. I want to file a grievance with the hospital and at this point I would like damages for pain and suffering caused. I was very upset by this to the point that I emailed my psychiatrist threatening to hurt myself in order to compel the hospital to stop stonewalling me on the bill. This is disgusting behavior by Albert Einstein and there staff.

  Patient medical Record number: *********
  Regards,
  
  ******************************************

  Business Response

  Date: 08/24/2022

  8/18/2022

  Dear ******* *******,

  Thank you for following up with *** ************** and retrieving additional information. I would also like to take the time to apologize for the inconvenience this may have caused. Unfortunately, our system was missing an "*" from the patient's first name. However, with your assistance, I was able to locate *** **************'s account and update his name correctly. 
  Based on my review, it was determined *** **************'s account was last worked by a billing representative on 8/15/2022, billing secondary insurance on file. Given that information, *** ****** ******** can disregard he bill. 
  If you have any questions or concerns, please feel free to contact me. 
  Thank you, 
  
  Katrina B******* 
  Customer Service Supervisor

  Einstein Healthcare Network

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Zachary on 6/9/22 at 2:40p where all 5 of my accounts were placed on a payment plan due 7/15/22. I called today at 9:25a and in speaking with Loretta one of the accounts had debted to collections on 6/28/22. She advised I would have to call collections to pay. I advised this should not be correct as the payment plan was set for all 5 accounts due 7/15/22 why would one default on 6/28/22 prior to the payment being due. She advised that Zachary was not aware but verified that the account could not be removed due to their error, but could be reviewed by the central billing company. I requested the phone number and was advised they are just a billing company they can not tell me. I work for a large medical billing company and this is false information. Due to an internal error, this account should be put back with Einstein billing and not be bad debt. Loretta said someone will call me back from central billing but could not verify when. I am very upset as patients should not have to resolve internal error issues made by a billing company. Please contact me ASAP as I am looking for a resolution and the payment plan amount has been paid as well. I did advise Loretta that I was going to file a complaint as well. If you are in the business you don’t want these actions to occur.

  Business Response

  Date: 08/12/2022

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1054 Oak Street
  Scranton, PA 18508
  
  RE: *******************************
  PHYSICIAN MRN#*********
  Complaint#********
  
  Dear ****-*********************,

  Please be aware, I've forward this request to Jessica S**********, in the Fornance department. She will review this request and respond soon. 

  Shall you have any questions or concerns, please feel free to reach Jessica at ************.

  Thank you,
  
  Katrina B*******
  Customer Service Supervisor
  Einstein Healthcare Network
  ************ (office)
  ************ (fax)

  Customer Answer

  Date: 08/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The issue was rectified, but I am waiting for an invoice with all of the invoices on it to pay this month. 
  
  Regards,
  
  *******************************