Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I hope
  it will stay that way . All of a sudden the school transcripts are accepted because I could prove that the school received the email for the authentication request. Thanks to my complaint this issue is resolved now .Thank you for that . However, the licensing authority here answered directly to the Email send by CGFNS on September 13th of this year .In 2020 my old purchased CES report was already expired and I am sure nobody reached out to the licensing agency because the first time , the license validation form was directly accepted .

  I understand that the Texas BON needs a license validation form which is less than a year old but it is the same licensing agency which was accepted back in 2018 and now , they can't verify the very same stamp which they did before . I understand that it is another signature and therefore needs to be verified because  it is another  government employee than the one  who took care of these matters here in my home state in Germany . 
  I am faithful that after the signatures are verified, everything will come to an end and that my CES report can finally be issued.
  It is sad that these  answers cannot be communicated by CGFNS directly .

  They don't let anyone know what is going on and only provide standardized sentences without clear , meaningful context . 
  

  Thank you very much .

  Regards,
  
  *****************************************

  se CGFNS only writes the same notes in the applicant status without providing accurate answers. When I reached out to CGFNS, they told me that the department responsible for authentication will reach out to my school . Several months passed and my lawyer notified me , that the school received this said Email from CGFNS( on Nov,11th 2021, I have proof ) , filled it out and send it back to CGFNS. After a while , the note of the missing signature was gone and I believed that my paperwork was finally in order and ready to evaluated . After several weeks of waiting , CGFNS rejected my license validation form , stating that the other one they have received was expired ( needed to be less than a year old ) . After all this was taken care of and finally received by CGFNS, my applicant status changed and changed again to waiting for required items because CGFNS simply doesn’t accept the signatures. These are authentic signatures by the officials here in Germany .

  Business Response

  Date: 09/27/2022

  In response to the referenced complaint:
  
  ************************************************** originally placed an order for the Credentials Evaluation Service (CES) Professional Report on November 16, 2017 that expired on January 15, 2019. She then placed an order for the CES Academic Report on June 23, 2021 indicating the Texas Board of Nursing as the recipient and the purpose of the report as undergraduate admission. The Texas Board of Nursing requires the CES Professional Report and not the CES Academic Report.  That order was deleted on December 14, 2021, and she placed an order for the CES Professional Report Re-Evaluation on the same date.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Zeugnis Der Allgemeinen Hochschulreife (Certificate of General Qualification for University Admission) issued by Gymnasium ** *******, Saarbruecken, Germany.  Deemed acceptable by the evaluator.
  License verification from Germany (Landesamt fur Soziales Saarland). This document was not accepted as CGFNS was unable to verify the name of the official who completed and signed the Request for License/Registration/Diploma Form, nor was it able to verify the stamp of the licensing authority.  CGFNS has sent a Request for Assistance letter to the licensing authority on multiple occasions to request the names of all officials authorized to send documents to CGFNS in addition to their signatures and a copy of the licensing authority’s stamp.  Please note that CGFNS had received a completed Request for License/Registration/Diploma Form in 2018 that was accepted; however, it cannot be used at this time as the Texas Board of Nursing requires the license validation to be dated within one year of issuance of the CES Report.  CGFNS has sent the Request for Assistance letter to this licensing authority via standard mail on September 21, 2020, and via email on October 14, 2020, December 9, 2020, February 9, 2021 and March 31, 2021.  Most recently, CGFNS sent the Request for Assistance letter and a reverification request for the applicant’s license validation document that was received on July 11, 2022, to the licensing authority via email on September 13, 2022.  CGFNS received a response on the same date from the licensing authority acknowledging receipt of our email and confirmation that it is being processed.
  Transcripts received from ******* SchulZentrum Saarbruecken.  Deemed acceptable by the evaluator. 
  Once CGFNS receives the requested information from Landesamt fur Soziales Saarland, and an evaluator has determined that the applicant’s credentials meet the recipient’s requirements, a CES report will be issued.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:09/14/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ************************************
  still, I've been trying call them or email them again and they didn't answer me which doesn't surprise me, but still need my CES report, I paid for it, and I respected the time they needed to allow the reviewing time. I just need to my credentials report. All the informations is available on the print screens attached. Also, my CGFNS ID number: ******* Order number: *******.

  Business Response

  Date: 09/23/2022

  In response to the referenced complaint:
  
  ***************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 13, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Secondary School issued by Escola de Ensino Fundamental e Medio **** ** *******, Brazil. Deemed acceptable by the evaluator.
  
  License verification from Brazil. Deemed acceptable by the evaluator.
  Transcripts from ******** ***** *******, Universidade de *********.  Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 16, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I contacted China 10/11/2022 asking them to search their inbox and spam to see if there was any email sent by CGFNS regarding THE SIGNATURE ON MY VERIFICATION LETTER. Unfortunately, no email regarding my case has been received so far.( please see the attachment)

  Even though CGFNS is aware that HPCVC will never provide a list of all the names and signatures of  licensing officials who are authorized to send documents to CGFNS ( HPCVC said CGFNS had been requesting for a couple of years already), they has been keeping requesting the same information as they mentioned in the response, which wasted seven months.( my verification letter was received in March. Please see the attachment.)

  I am at the mercy of God and CGFNS.

  I beg CGFNS to solve my problem and issue a CES report ASAP.( My work as a RN has to be suspended due to this delay)

  I am forever grateful for BBB for your help!

  Regards,
  
  *********************

  e email. However, I was told that there WAS a valid signature on my documents and if CGFNS had any doubt regarding my case, HPCVC would be glad to reply and answer any question if an email was sent in my name specifically. I called CGFNS 5/26/22 and communicated the answer from HPCVC. I called CGFNS on 6/17/22, 7/7/22 and on 7/22/22 finally I was told that a snail mail via USPS was sent to HPCVC in my name on 6/27. I contacted HPCVC on 7/24/22 and found out it was the same form sent last time by email requesting the same thing and my name was not mentioned at all. I have called them four times since then. Nothing happened. In fact, HPCVC makes the verification easy. Any institutions could use the series number on the verification letter to log on www.hpcvc.com to retrieve the letter electronically through the function "Retrieval" for the record as a proof of completion of verification. BBB, please help me out. I need my CES report ASAP. Your assistance is highly appreciated! 

  Business Response

  Date: 09/29/2022

  In response to the referenced complaint:
  
  ********************* placed an order for a Credentials Evaluation Service (CES) Professional Report on December 18, 2021.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received:
  
  High School Equivalency Diploma issued by the Iowa Department of Education, United States of America.
  
  License verification from China.  Please note that this document was not accepted as CGFNS was not able to verify the licensing official who signed the license verification letter received on behalf of the applicant.  CGFNS has been sending Request for Assistance letters to the licensing authority via both email and trackable mail since August 2020 to obtain the names and signatures of all licensing officials who are authorized to send documents to CGFNS.  Most recently, CGFNS  sent a custom Request for Assistance letter with the license verification letter received for the applicant via email on September 1, 2022, and again via email on September 15, 2022.
  
  Transcript from ************ University. 
  
  Once CGFNS receives the requested information and an evaluator has determined that the applicant’s credentials meet the recipient’s requirements, a CES Professional Report will be issued. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Business Response

  Date: 10/14/2022

  In response to the referenced complaint:
  
  ********************* placed an order for a Credentials Evaluation Service (CES) Professional Report on December 18, 2021.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received:
  
  High School Equivalency Diploma issued by the Iowa Department of Education, United States of America.
  License verification from China.  Please note that this document was not accepted as CGFNS was not able to verify the licensing official who signed the license verification letter received on behalf of the applicant.  CGFNS has been sending Request for Assistance letters to the licensing authority via both email and trackable mail since August 2020 to obtain the names and signatures of all licensing officials who are authorized to send documents to CGFNS.  Most recently, CGFNS  sent a custom Request for Assistance letter with the license verification letter received for the applicant via email on September 1, 2022, and again via email on September 15, 2022.   CGFNS sent another reverification request via email on October 7, 2022. Please note that CGFNS sent another reverification request, this time via trackable mail, on October 13, 2022.
  Transcript from ************ University. 
  Once CGFNS receives the requested information and an evaluator has determined that the applicant’s credentials meet the recipient’s requirements, a CES Professional Report will be issued. 
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: 

  CGFNS fails to prove that they employ live people and not bots to operate their business and fail to deliver costumer service. 

  Their response was useless, i am still waiting a response from my email to them weeks ago since they are not answering phones at all. They contacted me from below AUTOREPLY email:

  [email protected] Thu, Sep 29, 9:45 PM (10 days ago)

  
  ***Please do not reply to this automated message. To contact Us, visit ***************************** ***
  just saying they need transcripts. MESSAGE SUBJECT: REQUEST FOR TRANSCRIPT DOCUMENTATION AND SECONDARY SCHOOL DIPLOMA

  thats a robot answer. No individual has contacted me to prove that they actually have live people working for them. Clearly that explains why no one asnwers the phone. 

  Can they at least answer whether there will be someone to sign for the letter that the education department will send them from country Georgia?

  they are planning to send it this week and i cant seem to get an asnwer for this. 

  
  Regards,
  
  *************************

  hey made an error and are asking transcript verification from my US schools, which they promised to correct 3 months ago but they havn't. Such a business that is used by all US nursing boards that charges so much money for the application but provides virtually no costumer service is a scam and should not be allowed to function. Also I would like to hear from their upper management for what purposes CGFNS is collecting information about my US education if they dont seem to be needing it. How does CGFNS use this information? Does CGFNS have enough security to protect this additional personal information that it does not need? I believe all the companies are supposed to collect minimal information required to complete any sort of process, so I am concerned why so much additional information is being asked in the application from CGFNS if the sole purpose is just verifying a foreign degree? When I went through this process in 2006 none of this unrelated information was being asked.

  Business Response

  Date: 09/29/2022

  In response to the referenced complaint:
  
  ************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on June 22, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation. The applicant has indicated that the nursing school where she completed her initial nursing education, ******* ******** Medical College, is now closed. Please note that CGFNS is sending the applicant a letter via email today advising her that we will accept transcript documents for that nursing program from the Ministry of Education and Science of Georgia along with a letter confirming the school is closed.
  
  In addition, CGFNS has waived the transcript requirements for both ******** University School of Nursing and ****** College.
  
  Once CGFNS receives the required documentation, and an evaluator has determined that the applicant’s credentials meet all of the recipient’s requirements, a CES Professional Report will be issued. 
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Business Response

  Date: 10/21/2022

  In response to the referenced complaint:
  
  Please be advised that I called ************************* today to confirm that someone from the mailroom will be available to sign for any documents that will be sent to CGFNS from Georgia.  I also informed her that I will reach out to the Director of the Credentials Evaluation Service and request that someone contact her regarding her concerns about not being able to upload a copy of her marriage certificate. 
  
  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am an experienced Canadian Nurse who moved to UT in September 2021. To get my nursing degree validated, I was informed by the Utah Department of Commerce Division of Occupational and Professional Licensing that I had to go through CGFNS, a third party organisation that:1. Validates all nursing credentials;2. To give two authorization to test (ATT) for their qualifying exam and NCLEX. I paid for those two services on October 30 and November 2 2021 respectively totalizing an amount of 895$. (See bills attached). For the past year, the communication with CGFNS has been extremely challenging. The only way to communicate with them is through email because the phone number provided always indicates a busy line and to call back again. Their opening hours are only from 9:00 am to 12:30 pm during weekdays. Additionally, they would take weeks to answer your emails. On August 16, I have received an ATT for their qualifying exam that is given between September 12 and 16. See screenshot 3 provided. Not only the website given to sign up for this exam is not valid, but my email was not entered for the institution to recognize me as a test applicant. I wrote to CGFNS on August 17 to inform them about the situation and on September 1, they replied an incomprehensible email where it was not even registered in my login correspondence for me to go see. See screenshots 4 and 5. I again, attempted to write to them an email and currently waiting for a response. As I will obviously miss the window for this exam, the next window will be around November. Since the fees I paid are only valid for a year (expiration: October 30 2022 and November 2 2022), I will be asked to pay again, which in my opinion, is unjustified because I have attempted to get everything done within the year. Furthermore, it is not for me to pay for their lack of communication or staffing which has been taking more time for them to process documents or emails. Thank you,*************************************

  Business Response

  Date: 09/28/2022

  In response to the referenced complaint:
  
  ************************************* placed a Certification Program order on November 2, 2021. CGFNS International, Inc. is required to review all required documentation to determine the applicants eligibility to sit for the CGFNS Qualifying Examination.
  
  The following are documents that have been received and reviewed:
  
  License verification from Quebec, Canada. Deemed acceptable by the evaluator.

  Transcript from Universite de*********. Deemed acceptable by the evaluator.

  Passing English Language Proficiency exam scores. Deemed acceptable by the evaluator.

  Please note that the applicant has been scheduled to take the CGFNS Qualifying Examination on November 15, 2022.  The applicant was sent an email on September 15, 2022 which is her official record of confirmation.

  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  stand why this has been rejected as everything has been sent that was requested. I am worried that I will lose my job offer but CGFNS don't realize the stress this has on the applicant. I have paid $615 to CGFNS International, and it has been nearly 4 months since I have been waiting as every time a document is sent, I am told I have to wait 25 business before I am notified that the documents have been received. I have been working for the National Health Service (NHS) for total 18 years and 14 years as a Biomedical Scientist (Medical technologist) for the NHS in Clinical Pathology/blood sciences laboratory, but it is not good enough for CGFNS International. Please could you help in resolving this matter as everything has been sent and received by CGFNS but it is still not good enough for CGFNS International. I don't know what else I can do as I am getting frustrated with all the delay by CFGNS.

  Business Response

  Date: 09/28/2022

  In response to the referenced complaint:
  
  *************************** placed a Visa Screen® order on May 17, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received:
  
  License verification from United Kingdom. Deemed acceptable by the evaluator.
  Transcript from University of ***********. This document was not accepted by the evaluator as the school was unable to provide a breakdown of practice hours in the following areas:  clinical chemistry, hematology, hemostasis, urine and body fluid analysis, specimen collection and handling, parasitology, mycology, microbiology, immunohematology and immunology. The school indicated in a letter that they were unable to provide a list of specific practice hours as they do not hold the relevant documents on site.  GGFNS received a letter from ************** Hospital in the United Kingdom indicating the applicant started as a trainee Biomedical Scientist there, and then began studying part-time at the University of Westminster. The letter provided the coursework module that was completed for each year along with the clinical hours for each discipline at ************** Hospital.  Please note that the evaluator will contact ************** Hospital for additional information regarding the clinical hours the applicant completed.
  Transcript from ** ******** University. Deemed unacceptable by the evaluator as this was a specialty program in Applied Biology.
  Once CGFNS receives a response from ************** Hospital, the evaluator will determine if the applicant’s credentials meet all of the requirements of the Department of Homeland Security.  If so, a Visa Screen® Certificate will be issued.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Business Response

  Date: 10/17/2022

  In response to the referenced complaint:
  
  *************************** placed a Visa Screen® order on May 17, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received:
  
  License verification from United Kingdom. Deemed acceptable by the evaluator.
  Transcript from University of ***********. This document was not accepted by the evaluator as the school was unable to provide a breakdown of practice hours in the following areas:  clinical chemistry, hematology, hemostasis, urine and body fluid analysis, specimen collection and handling, parasitology, mycology, microbiology, immunohematology and immunology. The school indicated in a letter that they were unable to provide a list of specific practice hours as they do not hold the relevant documents on site.  GGFNS received a letter from Hinchingbrooke Hospital in the United Kingdom indicating the applicant started as a trainee Biomedical Scientist there, and then began studying part-time at the University of ***********. The letter provided the module coursework that was completed for each year along with the clinical hours for each discipline at ************** Hospital.  On September 28, 2022, the evaluator contacted ************** Hospital for additional information regarding the clinical hours the applicant completed and they responded indicating the hours included both work-based learning hours and university contact time.  The evaluator is contacting Hinchingbrooke Hospital again today for clarification pertaining to the “work-based” learning hours the applicant undertook, and requests ************** Hospital to confirm whether they were work hours or part of an internship, as well as confirmation of the total hours the applicant received in parasitology, mycology, and microbiology.  The applicant will receive a copy of this correspondence to ************** Hospital.
  Transcript from ** ******** University.
  Once CGFNS receives a response from ************** Hospital, the evaluator will determine if the applicant’s credentials meet all of the requirements of the Department of Homeland Security.  If so, a Visa Screen® Certificate will be issued.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:09/12/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have provided all requested paperwork and got conformations from CGFNS that they received it. This company keeps asking over and over for the same papers. I started the process in March 2022, paid in full, and still waiting for evaluations. My employer chose this company with faith that it would be resolved sooner than that. My case is so simple: I have completed my education in Florida, have valid licenses in multiple states, and I'm already working in ED Orlando. I don't know what game those company is playing. I saw that if it comes one year mark from starting the application, they will charge it again $650 this is acceptable! Please me resolve this situation and keep companies accountable for their actions, Thank you,***********************

  Business Response

  Date: 09/23/2022

  In response to the referenced complaint:
  
  *********************** Visa Screen® order on March 25, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Florida. Deemed acceptable by the evaluator.
  Transcripts from ****** University. Deemed acceptable by the evaluator.
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on September 16, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CGFNS take my money twice and they didn't issue my CES report . They didn't respond to my calls or emails

  Business Response

  Date: 09/16/2022

  In response to the referenced complaint:
  
  *********************** placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on August 25, 2022, and placed a subsequent order for the Expedited Review Service for Active CES Professional Report on September 12, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  General Secondary Education Certificate issued by Ministry of Education, Egypt. Deemed acceptable by the evaluator.
  
  License verification from Egypt. Deemed acceptable by the evaluator.
  License verification from Qatar.  Deemed acceptable by the evaluator.
  Transcripts from ***** University.  Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 13, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since April 2022, I have attempted to reach someone at this company regarding clearing my education documents for my nursing career. I have left many, many voicemails but never got a call back. I attempted to arrange an online appointment but the schedule is 6 months out and each visit incurs a fee. It is unreasonable to wait 6 months to speak to someone about my account and any required documents. I have submitted all documentation for this process to be completed but there has been no action taken. I have paid in full when I applied for this service in March of 2022. I need this company to reach out to me to provide any additional requirements or complete my application so I can move forward with my state licensing.

  Business Response

  Date: 09/15/2022

  In response to the referenced complaint:
  
  ***** ***************** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 18, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma issued by ******* National High School, Philippines. Deemed acceptable by the evaluator.
  
  Transcripts from **** College Foundation, Inc. Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 12, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  his is causing me serious financial loss due to the lack of a ******** Physical Therapy Licence to accept employment in the State of ********. The Physical Therapy Credential Evaluation is the only requirement needed for the issuance of my ******** Physical Therapy Licence. I paid for the 14-day Expedited review service (which expired on August 31, 2022). This is so unfair and affects me greatly. Attached is the dashboard picture of my ******** Physical Therapy Application, as you can it is the credential evaluation that is delaying my licence issuance.

  Business Response

  Date: 09/30/2022

  In response to the referenced complaint:
  
  ***************************** placed an order for a Physical Therapy Credentials Evaluation Report on May 26, 2022 with the International Consultants of Delaware (ICD), a division of CGFNS International.  He placed a subsequent order for the 14-day Expedited Review Service on August 17, 2022.   As a member of NACES, ICD is required to review and authenticate all required documentation.
  
  The following are documents that have been received:
  
  Notarized identity documents (passport and birth certificate) submitted by the applicant.
  Verification of license from Nigeria.
  Transcripts and course descriptions from University of *****, College of Medicine (Bachelor’s program). 
  Transcripts and course descriptions from University of *****, College of Medicine (Master’s program).
  Transcripts and course descriptions from University of *******.
  Transcripts and course descriptions from **** University School of Medicine.
  Please note that the transcripts are under review by the educational consultant, and once the review is complete, the report will be issued to the recipient.  We apologize for the delay in completing the evaluation and the applicant will be refunded the fee he paid for the Expedited Review Service. 
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Business Response

  Date: 10/20/2022

  In response to the referenced complaint:
  
  *****************************  placed an order for a Physical Therapy Credentials Evaluation Report on May 26, 2022 with the International Consultants of Delaware (ICD), a division of CGFNS International.  He placed a subsequent order for the 14-day Expedited Review Service on August 17, 2022.   As a member of NACES, ICD is required to review and authenticate all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Notarized identity documents (passport and birth certificate) submitted by the applicant.
  Verification of license from Nigeria.
  Transcripts and course descriptions from University of *****, College of Medicine (Bachelor’s program). 
  Transcripts and course descriptions from University of *****, College of Medicine (Master’s program).
  Transcripts and course descriptions from University of *******.Transcripts and course descriptions from **** University School of Medicine.
  Please note that the report was issued to the recipient on October 11, 2022, and the applicant has been refunded the payment for the Expedited Review Service.
  
  We trust that this will address the applicant’s concerns and that the matter will be closed.