Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CGFNS Internacional,This company charges a very high price for a very bad job with nurses all over the world. The delay is disrespectful.On June 26, 2021 I made my first payment to CGFNS Internacional, I sent all the documents after 1 year and the deadline expired at the time I paid 360 dollars. On June 20, 2022 I paid $390 again as my process had run out of time. Now all documents have been sent and nothing from my *** to do Nclex My CGFNS ID: ******* I'm desperate because my college documents arrived at cgfns on July 26, 2022 and so far nothing has yellow status - Transcript Validation Form - #******* UNG-UNIVERSIDADE DE ********* My license documents License Validation Form - #******* ****** ******* arrived on November 17, 2021.THIS IS VERY BAD.I need to do Nclex and I can't because of the lack of respect from this institution. Very sad!I look forward to a good night this September, as I will no longer have the financial conditions to pay again this fee of 420 dollars to evaluate documents that are already there, due to the lack of organization.I've called many times and I have no return on the calls we stayed on the line for more than 1 hour and after waiting and paying the call drops.CORRESPONDENCE FOR CGFNS ID: ******* | ***** ******** | ***********************

  Business Response

  Date: 09/15/2022

  In response to the referenced complaint:
  
  ******************* placed an order for a Credentials Evaluation Service (CES) Professional Report on June 20, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Certificate of Completion of Senior High School issued by *****-Colegio De Informatica, Brazil. Deemed acceptable by the evaluator.
  
  License verification from Brazil. Deemed acceptable by the evaluator.
  Transcripts from Universidade ********* ******* *********. Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 13, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/28/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ************************* with CGFNS ID: *******. I requested a Credential Evaluation Service (CES) Full Education Course-by-Course Evaluation and paid $390 on 27 February 2022. CGFNS has requested the following documents for evaluation: - Transcript Validation Form - SCHOOL OF NURSING, SINGAPORE (received) - License Validation Form - Singapore (received) - Secondary School Diploma - ******* Secondary School, Malaysia. (received) - Transcript Validation Form - ****** UNIVERSITY SINGAPORE (Waiting for documentation) I sent CGFNS the tracking number for the document from ****** University. On 24 June 2022, I received the following reply from CGFNS (Confirmation #*******): Thank you for contacting CGFNS, Please be advised that all documents must go through a standard processing time of up to 25 business days (this does not include weekends or holidays) from the date it was received before the information can be reflected upon your account. However, because of the precautions taken due to COVID-19, your documents are still processing in our system. With the tracking number you provided, this document has been received, but CGFNS will need more time to continue processing these documents into your account. Once completed, you will be emailed when your account has been updated. We apologize for the inconvenience but thank you for your patience. Kind Regards, Applicant Navigation Services ****ORIGINAL QUESTION**** Dear CGFNS The tracking detail provided by ****** correspondent: TNT tracking number ********* delivered to CGFNS International Philadelphia, US on the 17 March 2022 by TNT and received on 24 March 2022. I have requested update from CGFNS several time since July with no respond to my enquiry and I could not get through their phone. The virtual consultation next available slot is March 2023. The latest email I received from CGFNS was informing me that they are waiting for my document which they have already RECEIVED.

  Business Response

  Date: 09/12/2022

  In response to the referenced complaint:
  
  ************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on February 27, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Malaysian Certificate of Education issued by Ministry of Education Examinations Syndicate, Malaysia. Deemed acceptable by the evaluator.
  
  License verification from Singapore. Deemed acceptable by the evaluator.
  Transcripts from School of Nursing, Singapore. Deemed acceptable by the evaluator.
  Transcripts from ****** University, Singapore. Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on September 11, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 09/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/26/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making this complaint because of their very poor service. I have availed their visa screen certificate service on April 26, 2022. I have sent all necessary and required documents to evaluate my bachelors degree and my RN license qualifications from the Philippines since May and June. But up until now all I got from them is just a received status. I have emailed them many times and I have also called their customer service and still the same, nothing is happening. The main reason why I am disappointed with CGFNS Internation with their service. I have informed them that I need my visa screen certificate urgently because my petition with USCIS is on RFE (Request for evidence) status. The CGFNS customer service representative that I have spoken to has asked me to provide them with proof that my claim to expedite the process is legitimate. Unfortunately I cannot provide them with any proof since my immigration said they cannot provide me a legal document because of the privacy and confidentiality that it involves. Regardless of the circumstances, CGFNS International could have made an action to my case and query since I have been patiently waiting without complaints since May. I wouldn't waste my time doing this if I am not desperate for help. I need my visa screen certificate both for my RN license endorsement in Illinois Board of Nursing and for my US embassy interview later on. Also, if my petition with USCIS is not on RFE, I wouldn't do this as well. My immigration lawyer has informed me that I have only 60 days to provide my missing document. And hopefully I can comply before the 60 day deadline is over. Anyway I would greatly appreciate any help you can extend on my behalf from this complaint. And thank you in advance.

  Customer Answer

  Date: 08/31/2022

  Dear BBB,

  
  

  Good day!

  
  

  I would like to extend my many thanks to your good office in dealing with my complaint . And I am pleased to inform you that the matter has been resolved by the institution. If not for your prompt action I would have been still in distress awaiting their response. I greatly appreciate the effort that has been made on my behalf. May your good office continue to assist people who are in need of answers and solutions to their complaints. Again thank you very much for the assistance.

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am seeking help against the CGFNS. I am an American Citizen who had gotten her nursing license in Australia. I have a current license to practice as an RN since October 2021. However I moved back to the states to get Registered in Idaho and had to go through the CGFNS to do so. This company had been HORRIBLE TO WORK WITH & there incompetence is costing my my livelihood as I can’t pay my student loans without making appropriate nursing money which I should be earning. Here is my story. On March 21, 2022 I submitted all documents and paid in full for CES report (300$). They say it can take up to 25 business days to put in documents which would bring us to April 22nd but I had not heard anything from them. Finally, They emailed me regarding receiving my Australian license on 4/24. Then silence. Not until 6/10 did they receive my high school transcripts.Finally a whole month later they email me and say my Griffith Transcripts are received on July 8th. Then on July 8th I get an email saying I am eligible for an expedited 10 business day report about my application and I am only eligible if all documents are in. 310 was payed to them for this service. (Total 610 so far). My License and High school documents were reviewed and passed in the 10 day period by July 22nd. but my Nursing transcripts were still under reiview for additional 6 days and on July 28th they were rejected and simply told me to resend my transcripts. Confused I called them on July 29th and said very rudely they tell me someone scanned in my transcripts twice and sorry but mistakes happen. They gave me a “mangers” email to personally send in my transcripts to. So only July 29th I did. I have then since contacted him without success. It is August 24th and nothing has happened. I’m afraid they are a scam and took my money— and have done nothing to help me. I have had a nursing job opportunity since March in the ER and they are only waiting for this company to go through. Help me!!

  Business Response

  Date: 09/08/2022

  In response to the referenced complaint:
  
  ************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on March 21, 2022, and placed a subsequent order for the Expedited Review Service for Active CES Professional Report on July 9, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Student Transcript issued by ********** High School, Delaware.  Deemed acceptable by the evaluator.
  License validation from Australia.  Deemed acceptable by the evaluator.
  Please note that CGFNS is awaiting transcripts from ******** University.  The applicant’s secondary school transcript was erroneously data entered as transcripts from ******** University on July 8, 2022.  A search was conducted to determine if transcripts were received from ******** University to no avail, and on July 28, 2022 the applicant was sent an email indicating we needed transcripts and a breakdown from ******** University.  On July 29, 2022, the applicant was sent an email informing her to have the transcripts sent to a specific email address, no transcripts have been received via that email address. On September 1, 2022 CGFNS contacted ******** University via email to request transcripts and the Request for Academic Records form. On September 7, 2022, the applicant was given the email address for the Director of the Credentials Evaluation Service and instructed to request ******** University to send the transcript and Request for Academic Records to that email address.
  Once CGFNS receives and processes the requested information and the applicant’s credentials have met the recipient’s requirements, a CES Professional Report will be issued.  Please note that the applicant will also be refunded the fee she paid for the Expedited Review Service for Active CES Professional Report.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 09/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/23/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2022 I requested my visa screen from the CGFNS (ORDER NUMBER *******). I have not received my document, I paid 615$, an expensive fee for a service that has no quality. When we call they never answer, they ask to come back later (recording) and when we send an email they don't respond. I need this document, I am in the final phase of my immigration process and I need this document on the day of my interview.

  Business Response

  Date: 09/01/2022

  In response to the referenced complaint:
  
  ***************************** placed a *Visa Screen® order on May 23, 2022.  CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Montana, United States of America.  Deemed acceptable by the evaluator.
  License verification from Brazil.  Deemed acceptable by the evaluator.
  Transcript from Faculdade Integral Diferencial *****.  Deemed acceptable by the evaluator.
  English Language Proficiency Exam scores.  Deemed acceptable by the evaluator.
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on August 25, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 09/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a Credentials Evaluation Service report ($475) in March, several months after receiving a Credentials Validation Service for NY with nil issues. As CGFNS already had my documentation/credentials on file, I was eligible for the "Expidited CES Review" service (an additional $270). CGFNS then contacted me on April 13 requesting additional documentation - transcript of my Bachelor's in Science (Chemistry) and an updated letter from my Nursing School - both of which I have provided and have been reviewed and accepted by CGFNS. However, there is one outstanding document - a Transcript Validation Form for my BSc (Chem) which is pre-filled by CGFNS with the incorrect university details (my BSc was at a different university than my nursing school). I have tried submitting this form and it has not been accepted due to these incorrect details pre-filled by CGFNS. I have also tried to contact CGFNS to resolve this matter, multiple times through their email help portal and many, many phone calls over several months which have gone unanswered. CGFNS's replies via the help portal misunderstand my issue and advise me to continue to wait until they receive and review my document. No one ever answers the CGFNS telephone help line and there is no hold service -- you just have to be lucky if a rep is free that moment to answer your call. I would like to submit a formal complaint about this business, who overcharges for their service and charges exorbitant fees for any extra service without actually rendering services paid for and having no avenues to resolve problems. I have no further avenues to contact them aside from a "Virtual Consultation" service - which comes with an additional fee and no availability until 2023. This is ridiculous.

  Business Response

  Date: 08/31/2022

  In response to the referenced complaint:
  
  *************************** placed an order for a Credentials Evaluation Service (CES) Professional Report on March 22, 2022. CGFNS International,  Inc. is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  High School Diploma issued by ************************* High School, Corpus Christi, Texas. Deemed acceptable by the evaluator.
  
  License verification from Australia. Deemed acceptable by the evaluator.

  Transcripts from University of *******. Deemed acceptable by the evaluator.

  The evaluator has reviewed all documents. The applicants credentials have met the recipients requirements and a CES Professional Report was issued on August 26, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed.

  Customer Answer

  Date: 09/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to my individual case. However, I still believe this business operates in a manner that is not consistent with industry standards due to the their lack of customer service availability. CGFNS should invest in staff to operate a telephone help line with a hold service or more frequent monitoring of online message boards in order to provide their services at a minimum acceptable standard.
  
  Regards,
  

  ***************************

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied with CFNS in January 2022. 8 months later my profile is not updated. Every time I call them (getting in touch with customer service is hard!!!) they say that they requested confirmation of the seal from Board of Nursing in my country, the Board sent to me the proof that they responded to CGFNS as soon as they got that request, yet CGFNS never updated my profile even though it’s been several months since it was sent to them. (The seal confirmation was sent to CFNS via email but when I informed them about it, they answered that they take 25 working days to open documents sent by postal services. I don’t know what wasn’t clear to understand when I said via email…. I don’t know what else I can do but I’m genuinely upset with this company. So much money and effort for nothing

  Business Response

  Date: 08/30/2022

  In response to the referenced complaint:
  
  **************** placed an order for a Credentials Evaluation Service (CES) Professional Report on January 4, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Graduation Diploma issued by General Secondary School No. **, Lubiin Poland. Deemed acceptable by the evaluator.
  
  License verification from Poland. Deemed acceptable by the evaluator.
  
  License verification from Ireland.  Deemed acceptable by the evaluator.
  
  Transcripts from Uniwersytet Medyczny *. ********. Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report will be issued on August 31, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used CGFNS for a Credentials Evaluation Service (CES) since 2012. I applied a for a CGFNS exam which my application was approved and I was able to pass my exam. I have acquired a CES report for my RN License in OR at 2014, which was also approved. Fast forward 2021 when Im trying to get a Licensure of Endorsement for Nursing for MA now suddenly my transcript of records are no longer acceptable. It stated through their communication email that they sent, that my transcript should be original and should come from the school. My school sent all ORIGINAL documents with the school dry seal and all forms were filled out by a staff from our school administration. Nothing in their email specifies whats wrong with my documents and why it was rejected. When I tried to call their number it always goes to automatic voice prompt saying that their line is busy and to call again. And their line is busy multiple times in a day as I have attempted to call multiple times a day. No voicemail capability at all. And when I sent them a message through their Contact Us portal, their response is to refer to the previous email sent which is not helpful. Not to mention the length of time for them to respond is OVER 2 months. Which puts my application closer to expiration. I paid over $400 per application and I could not even get to talk to anyone. I dont know how this business is still open. Or why other states still uses their service which there are other credential evaluation companies out there. This is very frustrating. This is highway robbery.

  Business Response

  Date: 09/01/2022

  In response to the referenced complaint:
  
  *********************** (also known as ***************************) placed an order for a Credentials Evaluation Service (CES) Professional Report on April 29, 2021, and placed a subsequent order for the Expedited Review Service for Active CES Professional Report on April 15, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma issued by *** **** College Quezon City, Philippines. Deemed acceptable by the evaluator.
  
  License verification from Philippines. Deemed acceptable by the evaluator.
  Transcripts from *** **** ** ****** University. Deemed acceptable by the evaluator.
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on August 31, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:08/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a credential evaluation report that was issued June 2020 for my license endorsement. This report is specifically for a nursing state board, I had provided CGFNS with all required documents. After. waiting two years my application is being processed for that state board. The CES report was reviewed by the licensed analyst as such important details are not included in the report which is not valid. CGFNS CES report should included my educational history and licensed history for that specific state board. Secondly, regarding customer services I have spent weeks trying to reach a agent via telephone with no avail. Calls transfer automated voice system then disconnects. Tired reaching a agent via email with no response, to add the have included a paid system to speak to an agent with dates that are months apart. Note: Verification within the report must evidence RN License from State/Country/Territory where you most recently practiced is active at the time your Louisiana RN License is issued. ( This is the response from the state board)

  Business Response

  Date: 08/30/2022

  In response to the referenced complaint:
  
  ******* ************ placed an order for a Credentials Evaluation Service (CES) Professional Report on August 22, 2019 and the report was issued to the recipient on June 18, 2020.  The report included a license validation from Guyana that was signed and dated August 19, 2019.  The recipient requires the report to be issued within 9 months of the license validation date, and the license in the most recent jurisdiction of employment to be active..  The applicant has been informed that CGFNS will reissue the report once we receive an updated license validation from Guyana. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. Please feel free to contact me with any questions or concerns.

  Business Response

  Date: 09/23/2022

  In response to the referenced complaint:
  
  Please note that the applicants profile was reset on September 19, 2022.  **.************ should now be able to print the Request for License/Registration/Diploma form and send it to the Bermuda Nursing and Midwifery Council. CGFNS will reissue the Credentials Evaluation Service (CES) Report once we receive the completed license validation form from the Bermuda Nursing and Midwifery Council.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 10/11/2022

  Good day *******,

  
  

  
  

  My name is ******* ************. I filed a complaint for CGFNS concerning my credential report issued without the required information for the nursing state board. In the last email, CGFNS reassured that report would be reissued once all documents are received. All my documents were sent. I have since reached out to CGFNS for an update on CES and was informed by the agent I have to wait additional 25 business days after receipt to reflect on my account. The document was uploaded directly to the CGFNS portal, and the other was sent via courier. This process has been emotionally and financially exhausting as I am currently unemployed and awaiting license endorsement. As a recommendation moving forward, steps should be taken to make the credential process more straightforward, especially regarding updating documents. 

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2022 I purchased the Credentials Evaluation Services (CES) Professional Report. Prior to the purchase I contacted CGFNS and was reassured I can re-use my documentation from a previously bought service in 2020, the Certification Program (CP), because those school documents had not yet expired. CGFNS now states that they do not have all the necessary documentation to complete my CES Professional Report; however, they do have everything to proceed.In Mar 2022 I got an e-mail stating that my school (University of *****, Italy) didnt complete the third page of the Request for Academic Records / Transcripts. However, CGFNS already verified the same exact form from my previous service. Specifically, there was confusion over two numbers written on page three which resulted in a further inquiry. My University sent updated clinical hours Feb 9, 2021 to CGFNS with the institutional seal and log sheet from an official University domain as required by CGFNS for authentication purposes. As such, my University has already provided all needed documentation to produce a CES report to include the Request for Academic Records complete form. So I do not understand why CGFNS has failed to produce my CES Report as they have all the documentation needed to do so. CGFNS has been sitting on my CES Professional Report for six months. This is beyond unacceptable. I have sent numerous secure messages regarding updates and questions about my CES Professional Report status only to take weeks for vague, unhelpful responses. It is impossible to speak with a representative as their lines are always busy with reduced business hours. To date, my message for a status update from July 28, 2022 has not been answered. I simply do not know what more I can do on my end to have CGFNS furnish my CES Professional Report so I can proceed with my professional life.

  Business Response

  Date: 08/22/2022

  In response to the referenced complaint:
  
  ******************************* placed an order for a Credentials Evaluation Service (CES) Professional Report on February 10, 2022. CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Bachiller en Ciencias y Letras (High School Diploma in Science and Arts) issued by Academia ******** *************, Honduras. Deemed acceptable by the evaluator.
  
  License verification from Italy. Deemed acceptable by the evaluator.
  
  Transcripts from Universita ***** ***** di UDINE. Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report was issued on August 17, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 08/24/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************************