Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13 2022, I started Visa Screen: Visa Credentials Assessment (VS) - Visascreen Application for Physical Therapists. After just a month, all documents required were sent by my university and my licensing authority from the Philippines. Given that, I even uploaded proof of deliveries for both parcels. Unfortunately, the CGFNS website hasn't updated my dashboard and still displays "Waiting for Initial Documentation." I'm afraid my documents would get lost in their office since they have instances of lost and mishandled documents from the reviews. I've tried emailing and calling them but no one answers. I honestly felt like they just took my money and had no intention of acting upon their service. I don't want this to be my reason for not completing my visa application. I know they would like me to wait it out but its been over a month and I could see a pattern from other people on how they handle this type of service. Please help me with this.

  Business Response

  Date: 08/24/2022

  In response to the referenced complaint:
  
  ***************************** placed a Visa Screen® order on June 13, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received:
  
  Secondary School Diploma issued by *********** Institute of Learning, Philippines. 
  License verification from Philippines.
  License verification from New York State.
  Transcripts from University of ***** *****.
  Please note that the applicant’s file has been assigned to an evaluator for review.  If the evaluator determines that the applicant’s credentials have met the Department of Homeland Security’s requirements, a Visa Screen® Certificate will be issued.  The evaluator will notify the applicant if there are any outstanding requirements that have not been met.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with this company for months, to be specific since February, to have my credentials evaluated. I have sent and all the required documents and done everything that was asked of me. Each time I got in contact with a representative about the process of my document I was told something different. Months after and Im still being told I still need to submit documents that were sent in and was told would be waived. I have been calling the company for the 3 with no answer. I am coming closer to the date of my interview and I need the evaluated documents and Im yet to get anywhere further than I was a couple months ago. No one seems t communicate and asking to speak with a manger is a joke. No matter what time and how many times you call the phone line is busy and tells you to call back at a different call and jus hangs up. Emailing a question is ridiculous because no one responds. I have been through multiple stages of depression dealing with this company.

  Business Response

  Date: 08/17/2022

  In response to the referenced complaint:
  
  ********* ***** placed a Visa Screen® order on February 9, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  License verification from Minnesota, United States of America.  Deemed acceptable by the evaluator.
  License verification from Georgia, United States of America.  Deemed acceptable by the evaluator.
  Transcript from ********* ***** University, Mankato.  Deemed acceptable by the evaluator.
  The applicant’s credentials have met the Department of Homeland Security’s requirements and a Visa Screen® Certificate was issued on August 17, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/10/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submit an NCCAOM Credentials Assessment on October 21, 2021, on the website of ICD (International Consultants of Delaware) and paid for it at that time (500 dollars). The Applicant ID is ***********. The order number is APP-********. It will be expired in the next two months (Oct 21, 2022). It has already taken me 9 months now to evaluate my credential files but it still hasn't been finished. I know the estimated time to finish it actually various and depends on the files uploading. However, I finally finished all my paperwork when I found lots of delayed notifications by myself, the current process still lasts more than three months so far. The worst situation is when I try to find help from ICD, there is always the same navigator who has a really bad manner and attitude and didn't help me with useful information but only keeping waiting without any reason. Now, my only wish is they can take my case seriously and give me a response to finish it before it expires. Thank you so much!

  Business Response

  Date: 08/23/2022

  In response to the referenced complaint:
  
  *********************** placed an order for the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM®) Credential Assessment on October 21, 2021 with the International Consultants of Delaware (ICD), a division of CGFNS International. As a member of NACES, ICD is required to review and authenticate all required documentation.
  
  The following are documents that have been received:
  
  Notarized identity documents (passport and driver’s license) submitted by the applicant.
  Notarized copy of Senior High School Diploma issued by ******* Middle School, Zhejiang Province, People’s Republic of China.
  Please note that ICD is still awaiting receipt of transcripts from ******** Chinese Medical University. Once the documents have been received, an evaluation will be done.  If the evaluator determines that all of the recipient’s requirements have been met, the report will be issued.    
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

  Business Response

  Date: 09/29/2022

  In response to the referenced complaint:
  
  *********************** placed an order for the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM®) Credential Assessment on October 21, 2021 with the International Consultants of Delaware (ICD), a division of CGFNS International. As a member of NACES, ICD is required to review and authenticate all required documentation.
  
  The following are documents that have been received:
  
  Notarized identity documents (passport and drivers license) submitted by the applicant.

  Notarized copy of Senior High School Diploma issued by ******* Middle School, Zhejiang Province, People’s Republic of China.
  Please note that the Director of ICD will extend the applicant’s order for an additional three months.  ICD is still awaiting receipt of transcripts for ******** Chinese Medical University. Once the transcript documents have been received, an evaluation will be done.  If the evaluator determines that all of the recipient’s requirements have been met, the report will be issued.    
  
  We trust that this will address the applicant’s concerns and that the matter will be closed.

  Customer Answer

  Date: 09/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into their evaluation process February 7th 2022. All documents were mailed from the school directly to them, its been) months, no update from them, I could call them for hours during their business hours, no one ever answers the phone. Will like for them to update my account and process my documents.

  Business Response

  Date: 08/24/2022

  In response to the referenced complaint:
  
  ******************* placed an order for the Credentials Evaluation Service (CES) Professional Report on February 7, 2022.  CGFNS International, Inc. is required by the applicants report recipient to review all required documentation.
  
  The following are documents that have been received:
  
  High School Diploma issued by ********** High School, Virginia.

  Please note that CGFNS will be contacting the applicant to request a tracking number for the transcripts sent by *************** University, ******** Higher Institute of Professional Studies, to confirm that they were delivered to CGFNS as they have not been processed. 

  CGFNS International, Inc. trusts that this will address the applicants concerns and that the matter will be closed.

• Initial Complaint

  Date:08/09/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#: ******* I sent all the required documents and was received by the office on March 29 per tracking number. They acknowledged receipt of documents on April 22 after emailing them asking if they received the documents. Have attempted to follow up a couple of times and always received an auto-generated reply. The status has not been updated on receipt of documents or status of processing; no proper communication between company and customer. Customer is unable to have reliable method of contacting company except via email which is auto-generated. No option to expedite process. Terrible customer service.

  Business Response

  Date: 08/22/2022

  In response to the referenced complaint:
  
  *************************** placed an order for the Credentials Evaluation Service (CES) Professional Report on February 17, 2022. CGFNS International, Inc. is required by the report recipient to review all required documentation.
  
  The following are documents that have been received and reviewed:
  
  Secondary School Diploma issued by ****** University, High School Department, Philippines.  Deemed acceptable by the evaluator.
  
  Transcript from **** Doctors’ University.  Deemed acceptable by the evaluator.
  
  The evaluator has reviewed all documents. The applicant’s credentials have met the recipient’s requirements and a CES Professional Report will be issued on August 23, 2022.
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing this on behalf of my sister who's in the Philippines right now. Her name is ***** ***** **** and she is applying for a job here in the US as a Medical Technologist . In order for her to get a job her she needs to under tests and visa screening. She passed her AMT ( AMERICAN MEDICAL TECHNOLOGIST) license here and English tests as the requirements for applying here. She already got an employer waiting for her VISA SCREEN from CGFNS The employer is ***** ****** ******** ******* ****** in Safford, AZ. The visa screen which she has been waiting for now will help her H1B petition to be processed. FOR MORE INFO ABOUT MY SISTER THIS IS HER FULL NAME AND HER CGFNS I.D # Arizz ***** **** **********@********* CGFNS ID # ******* Aug 25- paid 590$ for CGFNS registration Aug 30- Submitted High school diploma Oct 18- CGFNS received TOR from ******** University Dec 22- CGFNS sent a message that I was deficient in lab hours for Microbiology when other batch mates did not have a problem with their lab hours. January 30- sent another TOR from ******** University to CGFNS and the lab hours of each section from my internship. March 30- CGFNS received my TOR. May 9- paid for expedited services worth more than $500. May 12- CGFNS rejected my TOR of the same reason that I was deficient in lab hours. They asked for an ASCP certificate but I only have an AMT certificate which is also the same with ASCP that will allow me to practice my profession in the US. June 30- Sent a breakdown of my clinical lab hours with my certificate of internship that serves as a proof that I spent 10 months of internship. July 26- AMT sent my certificate to verify my status that I am licensed to practice my profession in the US but CGFNS rejected my documents. August 4- CGFNS rejected my documents stating that I did not provide the proper breakdown of clinical lab hrs when in fact I already submitted my Certificate of internship that serves as a proof of 10 months internship.

  Business Response

  Date: 08/22/2022

  In response to the referenced complaint:
  
  ********** placed a placed a Visa Screen® order on August 25, 2021.  She placed a subsequent order for the Visa Screen Application Expedited Review Service on May 9, 2022. CGFNS International, Inc. is mandated by the Department of Homeland Security to review all required documentation.
  
  The following are documents that have been received:
  
  Secondary School Diploma issued by ***** ***** ****** ******** ********* Science High School, Philippines.  Deemed acceptable by the evaluator.
  
  License verification from Philippines. Deemed acceptable by the evaluator.
  
  Transcript from Silliman University.  Please note that the evaluator has determined that the applicant’s education does not meet CGFNS’ educational requirements at this time.  The applicant was sent an email on August 16, 2022 informing her of the area of deficiency.
  
  English language proficiency exam scores.  Deemed acceptable by the evaluator.
  
  Please note that once the applicant makes up the area of deficiency, and an evaluator has determined that the applicant’s credentials have met the Department of Homeland Security’s requirements, a Visa Screen® certificate will be issued.
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $210.00 for Credential Evaluation Services (CES) in October 2021, Sent transcript from University of the **** ****** (***) Jamaica which was the outstanding doc. Transcript was delivered 4/18/2022. ***** tracking # ************. 7/12/2022 received autoreply from CGFNS that transcript was received from ********** Hospital of the **** ******. This is ********** Hospital of the **** ****** (****) is not University of the **** ****** (***). I had done a previous course at the UHWI and this was not requested by CGFNS to complete the CES. I now have Just 2 months to go before all of thus will expire. I have tried numerous times to contact CGFNS by phone. No one answers their # anymore. I tried their contact us platform and they requested the tracking # but have not heard anything for over a month now. I just need your help in try and sorting out my transcript from the UWI as i believe CGFNS in informing me they received it from ****.

  Business Response

  Date: 08/16/2022

  In response to the referenced complaint:
  
  ******************************* placed an order for a Credentials Evaluation Service (CES) Professional Report Re-Evaluation on October 27, 2021. CGFNS International,  Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received:
  
  Secondary Education Certificate issued by the Caribbean Examinations Council and General Certificate of Education Ordinary Level issued by the University of ********* Local Examinations Syndicate.  Deemed acceptable by the evaluator.
  
  License validation from Jamaica.  Deemed acceptable by the evaluator.
  
  Transcript from the University of the **** ******, **** Campus.  Deemed acceptable by the evaluator.
  
  Transcript from ******** School of Nursing.  This document was deemed unacceptable by the evaluator as CGFNS requires the most recent version of the Request for Academic Records/Transcripts form to be completed by the school.  The most recent version has been required for all applicants who submit an order to CGFNS as of January 19, 2017. The applicant has been informed of this requirement via email.
  
  Once CGFNS receives and processes the requested information and the applicant’s credentials have met the recipient’s requirements, a CES Professional Report will be issued. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/03/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted the required documents in April for the CES report required to secure maryland RN license. I got a notification by June 6 that my documents are ready for review. I am expecting that the CES report will be forwarded to MDBON. I emailed and informed them that my temporary RN license will expire on July 31,2022. I didnt get a reply informing me on what they want me to do to beat the deadline. The hospital and rehab facility im working told me to stop coming in on July 31. All my shifts are now cancelled. As an immigrant RN with bills coming due today,those shifts would make the difference if i make it to the next paycheck given the payrate for immigrant nurses under contract and bond.

  Business Response

  Date: 08/17/2022

  In response to the referenced complaint:
  
  ********************* placed an order for the Credentials Evaluation Service (CES) Professional Report on March 7, 2022.  CGFNS International, Inc. is required by the applicant’s report recipient to review all required documentation.
  
  The following are documents that have been received:
  
  High School Diploma issued by the ************* ************** Schools, Scranton, Pennsylvania.  Deemed acceptable by the evaluator.
  
  License verification from Philippines.  Deemed acceptable by the evaluator.
  
  Transcript from University of ******. This document was not accepted by the evaluator as the transcripts did not include a Summary of Related Learning Experience.   The applicant was sent an email on August 16, 2022 advising him to have his school send this documentation directly to CGFNS.
  
  Transcript from ******** **** University.  Deemed acceptable by the evaluator.  
  
  Once CGFNS receives the required documents and an evaluator has determined the applicant’s credentials have met the recipient’s requirements, a CES Professional Report will be issued. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ******* ****** with ************* ********** ** ******** (***), Applicant ID: *********** I paid $400 for the service and my order number is (************) I applied for Physical Therapy Evaluation for the State of Maryland on May 26, 2022. I requested that CGFNS International (CGFNS ID: *******) transfer the documents that were used for my VISASCREEN Application to the ************* *********** ** ******** (***) through eDocument Authentication Service (eDAS). The service was completed, and the report was issued to the ICD on June 21, 2022. The following documents were sent: University of ***** • Master of Science in Physiotherapy Degree • Master of Science in Physiotherapy Transcript • Master of Science in Physiotherapy Curriculum • Master of Science in Physiotherapy Clinical Clock Hours University of ***** • Bachelor of Physiotherapy Degree • Bachelor of Physiotherapy Transcript • Bachelor of Physiotherapy Curriculum • Bachelor of Physiotherapy Clinical Clock Hours Medical Rehabilitation Therapist Board (Registration) of Nigeria (MRTB) • Physiotherapy Registration Verification But all the above-listed documents are yet to be entered into my file with the ************* *********** of Delaware, and this is significantly causing a delay in my Physical Therapy evaluation. New York State Education Board has also sent my New York State Physical Therapy Verification since June 9, 2022, but I now want to withdraw it from my evaluation as the verification has been sent directly to the Maryland Board of Physical Therapy Examiners and it has already been accepted by them. This is beginning to cause significant financial losses to me because I cannot obtain my Maryland PT License without this Credential Evaluation completed by ***. I have lost two job offers in Maryland due to this delay. Please I want action and speedy resolution of my PT Evaluation as all documentation has been provided.

  Business Response

  Date: 08/17/2022

  In response to the referenced complaint:
  
  ******* ******* placed an order for a Physical Therapy Credentials Evaluation Report on May 26, 2022 with the ************* *********** ** ******** (***), a division of CGFNS International. As a member of NACES, *** is required to review and authenticate all required documentation.
  
  The following are documents that have been received:
  
  Notarized identity documents (passport and birth certificate) submitted by the applicant.
  Verification of license from Nigeria.
  Transcripts and course descriptions from University of *****, College of Medicine (Bachelor’s program).
  Transcripts and course descriptions from University of *****, College of Medicine (Master’s program).
  Transcripts and course descriptions from University of *******.
  Transcripts and course descriptions from **** University School of Medicine.
  Please note that the transcripts will be evaluated by the educational consultant, and once the review is complete, the report will be issued to the recipient.    
  
  We trust that this will address the applicant’s concerns and that the matter will be closed. 

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am applying for nursing licensure by endorsement to the State of New Jersey. Since I am already licensed, I just need to pay the fees and submit the required documents. One of the required documents is the Credential Evaluation from CGFNS. So, on June 28, 2021, I purchased a Credential Evaluation Service through CGFNS worth $295. Since shipping of documents from foreign schools take a longer time, not to mention the ongoing pandemic, it took about six months for CGFNS to receive all the documents they need. Understanding the delay in receiving all of the necessary documents needed to process the evaluation, I went ahead and purchased an expedited service on January 10, 2022, where CGNFS will prioritize my application and complete the evaluation within ten (10) business days. This service cost me an additional $270. CGFNS completed the report on January 26, 2022. Not counting the MLK holiday, it took them eleven (11) days to submit the report. One day late was not a big deal for me. After all, I already waited more than six months at that point. I was also applying for a Nurse Executive Advanced certification (NEA-BC) through the ******** ****** ************* ****** (****) and they also require a credential evaluation through CGFNS. Since I am already going through an existing evaluation with CGFNS, it only cost me an additional $100 to request for an additional recipient of the report. I went ahead and paid the fee on January 4, 2022, and asked CGFNS to also send my report to ****. Since over a month has gone and the State Board of New Jersey and **** have not confirmed receipt of the report, I started following up with CGFNS as well. . I kept bouncing back from three different entities spending hours on end on the phone because of the long wait times when you call. I have been doing this from February to present. I don't see the urgency from CGFNS because they know that every foreign-educated nurse has to go through them.

  Business Response

  Date: 08/12/2022

  In response to the referenced complaint:
  
  ******* ******* placed an order for the Credentials Evaluation Service (CES) Professional Report Re-Evaluation on June 28, 2021 with two state boards of nursing listed as the recipients.  The reports were issued to the state boards of nursing electronically via their portals on January 26, 2022; however, the New Jersey State Board of Nursing did not verify the report until August 11, 2022.
  
  The applicant also placed an order for the Credentials Evaluation Service with the ******** ******* ************* ****** (****) listed as the recipient on January 4, 2022. He should have applied to the Comparability Assessment for **** Programs instead of placing the CES order.  CGFNS contacted the applicant on August 2, 2022 informing him of this and also credited the payment he made on January 4, 2022 back to his account.  The applicant was also advised that his school needs to complete the Request for Academic Records/Transcripts with Advanced Breakdown form and send it to CGFNS.  Once CGFNS receives the completed form, and an evaluator has determined that the applicant’s credentials have met the recipient’s requirements, the report will be issued. 
  
  CGFNS International, Inc. trusts that this will address the applicant’s concerns and that the matter will be closed. 

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  They have also reached out to me via e-mail and via phone to rectify the issue. I appreciate all the help and support that BBB has provided with my complaint.

  Regards,
  
  *****************************