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Business Profile

Credit Union

Ardent Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Ardent Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ardent Credit Union has 10 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ardent Credit Union is inaccurately reporting paid collection on my credit report. I did business wiht this company when they were named "***". A representative told me if i pay the collection it will not me on my credit anymore but it still is. This has been effecting my credit standing. I held my end of the bargain and they did not keep their promise i would like the paid collection listed below to be removed from my credit reports immediately, thank you

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Checking account with this credit union because they were offering a bonus for signing up. It's been 120 days since opening the account and I was told I do not qualify because I do did not have transaction activity consistent with normal day-to-day spending patterns. Which seems to be a bait and switch policy to get people to sign up and then have full discretion to deny someone the bonus. I recently lost my job and was abroad and did not have any way to use my account in June/July so I should not be penalized for that, which is exactly what the bank is doing by denying the bonus. I would like the bank to honor the sign-up bonus.

      Business Response

      Date: 08/25/2022

      Ardent Credit Union has attempted to contact our member regarding this complaint to explain the promotion's guidelines on receiving the bonus.

      Customer Answer

      Date: 09/01/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      They are not providing the offer that I was enrolled in.

      Regards,

      *********************

    Ardent Credit Union is NOT a BBB Accredited Business.

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