We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Ardent Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Reviews

This profile includes reviews for Ardent Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ardent Credit Union has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.5

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Isha L

      Date: 10/10/2024

      Over 20 years with Ardent Credit Union they close my account for $185 which is their fees. I was laid off in June my 401 was added to account and my monthly income i receive less than a regular paycheck. I called them today to find out my account was closed because I was trying to see if the loan I have could start payments in November I was 45 days late. You would think after 20 years they would work with. They sent this to collection and the representative after Ardent disconnected the call twice stated I did my job in telling you. Provided the number to collections. They commingled my loan and my regular account to decide to close my account. No loyalty at all or empathy. I have never been in this position before. Its ridiculous.

    • Sonya N

      Date: 09/25/2023

      Ardent Credit Union has deceitful banking practices. When vendors submit a finalized debit not visa, transaction the bank holds the amount as pended for 2 or three days. Unless visa is used, other banks release funds immediately and reflect correct bank balance. The customer view of balance is misleading. I calculated my pended transactions against my balance and added funds to cover the charges. At 2 AM I received an insufficient fund notification. I checked my balance and it reflected enough to cover the transaction. I called the representative in request to have it reversed and she stated that my actual balance was less than what I can view online. She stated that behind the scene transactions appear different than what customers can view online. Which has always been my suspicion. There system is set up to collect NSF fees any way it can. This happened one month ago. I went to the bank and they can never explain. Usually, I get refunded for the error, Now they are simply keeping my money. I have screen shots and a host of email communication of where money went missing and if I did not have a screen shot I would have lost out on. Many banks are being sued for NSF fraud and Ardent needs to be added to the list.

    Ardent Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.