We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Penn Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a saving and checking account with Media Members federal credit union. I have a loan that is to be paid directly from my account. I got the loan in May. I noticed on my credit report it stated that I did not pay my loan. The loan amount of $236.51 is supposed to be taken out every month automatically out of my account. This is why I use this bank so that I do not have to worry about payment. They did not take it out. I called but the phone was never answered. I used the email address on the website. Still no reply. After two months of trying to reach them I finally got a person on the line. She stated that they had a new system and they were having problems. She said that it would corrected and I wouldnt have to worry. That was in July. I have to call every month to have them take the money out of my account to pay the loan. They freeze the amount of the loan in your account so that they will receive payment. I have to call again this month because payment was not made on my loan. Every time you call person says yes we are solving the problem. It is still not fixed. When I disputed not being late on the payment to the credit bureau Media members stated that I did miss a payment. The payment was missed because their system didn't take out the payment. I would like my credit report fixed because it was an error on their part not mine.

    Business Response

    Date: 10/25/2022

    We removed the missed payment from *****s credit report this morning.

     

    *****, you are right, that was our error and should never have happened and when it did, it should have been fixed immediately please accept my apologies.

     

    Also, your loan is being automatically paid, so you do not need to call us to make the payment your next payment will be made October 31.

     

    Thank You!

    Ken

    Ken S    ******

    President / CEO

    Penn Federal Credit Union

    3131 Walnut Street
    Philadelphia, PA 19104

    Customer Answer

    Date: 10/26/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Penn Federal Credit Union is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.