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Business Profile

Industrial Property Management

PRG Real Estate Management Properties, Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Property Management.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I haven't been able to get a response from anyone other than an employee in the apartment building's office in the past week when pursuing escalation. I sent the following email: Richmond, VA Police ************ Case: ************ Detective ***** I spoke with the detective re: stolen vehicle. *********************, Why I need to speak with you as soon as possible is due to retention of security video. I did park in a spot in ********* lot that was recently okayed for parking via email and verbal via *****. It is a rectangular area with room for two vehicles (semi-truck length). There are no lines, bumpers or anything outlining the spaces. I pulled in and parked around 3:00 p.m. Tuesday, 9/6/22. By evening, someone had pulled in front of me, a bit on the grass, and then it appeared as if I had double parked, but I was first and the car in front of me was actually double parked. I saw video footage with ****** confirming my statement, but still nothing was done to remediate the fee for having my car returned when it was wrongfully towed / stolen. I did call ********  City Police and filed a stolen car report. A detective called me and I advised him of what I've just shared with you. As it was the person after me that was in the wrong, please review footage and consider crediting my account. Again, I did not park over any lines or extend into another spot. I may have parked near the bottom of the parking spot, as to prevent being parked in, (as I have seen that happen many mornings on the days that I must go into the office). Please review your security footage and you will see it was not I that was in the wrong. I am the kind of tenant that makes the place better than when they got it. I have removed all scuff marks off the walls, scraped paint off cabinets, appliances and flooring. I, also, very much follow the rules and am a very considerate neighbor and human. Sincerely,*************************

    Business Response

    Date: 10/13/2022

     

    To Whom It May Concern:  Our team at ***** Apartments resolved *** *****’s complaints. Her car was not stolen but rather towed off-site as the car appeared double parked. Our team agreed to refund *** ***** the amount of $80 and *** ***** agreed with the offered resolution and the credit was given on 9/21/2022.  No further concerns from *** ***** have been presented to date.

PRG Real Estate Management Properties, Incorporated is NOT a BBB Accredited Business.

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