Business Profile

Insurance Companies

Cigna

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,064 total complaints in the last 3 years.
275 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am eligible for 8 at home Covid tests per month. I have successfully received very quick turnaround on claims filed when I have received paper receipts from the store. The two times i have used the emailed receipts, my claim has been delayed by weeks, lost, resubmitted, chatted about as if emailed receipts are from outer space. The first claim like this I spent hours chatting online, emailing, resubmitting the same receipt only to be continually told to wait 21 days. My current claim is for 6 tests purchased from *** on 2/28 (for February. I waited until the end of the month knowing I would have to waste my time following up with this system) for $59.94. I have chatted twice, submitted the emailed receipt 5 different times and ways only to be told this morning in chat that they: 1. Couldn't find the claim 2. Oh we found it but support says wait 21 days and 3. How did you submit it? I think Cigna is trying to make it difficult to buy this simple tests that I am eligible for. I even skipped a couple months because it was so difficult. Yet the photos of paper receipts go through fine. This company is in the dark ages and it is 2023 where most store, especially if you order online, don't have paper receipts. I want my simple claim paid immediately and I want to be able to get my 8 tests for March without hassle.
Business Response
Date: 04/20/2023
April 18, 2023

Dear Sir/Madam:
******* ******* is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion,
Sincerely,

***** ************
Senior Manager, Executive Correspondence

Customer Answer
Date: 04/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************************

Customer Answer
Date: 05/30/2023
This is my second identical complaint about the same issue with Cigna processing Covid test claims. This evening the employee I was chatting with online ended our chat without resolution after I asked for specific information and a supervisor. I submitted a claim for 8 covid tests purchased on May 10th. I submitted this claim properly, got a confirmation that it was accepted. I uploaded 3 screenshots of the emailed receipt. The last two times my retailer used an emailed receipt for these I had to spend hours of my time following up, complaining here, complaining through company email addresses to get resolution. When I reached out yesterday since my claim didn't show up on my dashboard, they couldn't find it. Then they said I should email it to them and they would call to say it was received. I emailed, they never called. Tonight I chat again after work and the rep ends my chat not answering my questions or getting me a supervisor. Not once in all of my chats did anyone ever offer to look into my emailed receipts get screwed up. I want my claim processed. Claims submitted with photos of physical receipts are processed in a few days after submitting them. But nope, because my ********* receipt printer was broken and they had to email me my receipt here I go again. Get it together Cigna! It's 2023 and emailed receipts are a thing!
Business Response
Date: 05/30/2023
Dear *** *****:
Thank you for your patience. We can confirm that that an outreach call was made to *** *********** on May 30, 2023, and a voicemail message was left for her. We will be working to bring this matter to a timely and satisfactory resolution.
Sincerely,
Cigna's Office of Senior Leadership Escalations
Customer Answer
Date: 05/31/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I spend my entire day taking phone calls at work. I can’t spend much other time on the phone with Cigna,
What I want Cigna to do is complete my claim, submitted properly on 5/12 for service on 5/10 for 8 Covid tests totaling $95.96, re-submitted with a rep on secure email and re-submitted a third time last week. I got confirmation on my original submittal. Pay the claim.
Regards,

******* ***********
Business Response
Date: 06/21/2023
Dear *** *****:
This is to advise you that ******* *********** concern related to the
bill she submitted for reimbursement has been resolved. The customer was notified and advised of the
outcome.

Sincerely,

***** ************
Senior Manager,
Executive Correspondence
Initial Complaint
Date:03/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to doctor for lower abdominal pain with symptoms of of something other than hernia or appendicitis. My doctor was concerned since I had symptoms of colon cancer and she ordered a cat scan. Cigna insurance denied the request and the reason stated was that I did not show signs of appendicitis. My doctor requested a cat scan specifically for a cooon cancer screening. We pay a lot of money for high deductible insurance that does everything it can to get out of covering medical procedures. My grandfather died from colon cancer which was also why the doctor ordered a cat scan. Why does Cigna believe they know more than my doctor and can decide what is best for me?
Business Response
Date: 03/30/2023
BBB
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Customer: ***************************
Complaint ID: ********

Dear **************:

Cigna has reviewed this matter, and I was not able to locate a Cigna policy for ********************.

eviCore is a Cigna company, and eviCore handles advanced radiological utilization review for Cigna customers with medical policies. In addition, eviCore also manages utilization review for other insurance carriers. It appears that **. ********’s medical coverage may be with another insurance carrier that utilizes eviCore, too.

Can you please confirm with ******************** who her medical insurance carrier is, as this complaint may need to be directed to that insurance company for review.

Sincerely,

Rae B*****
Operations Lead Analyst
Senior Leadership Escalations
Initial Complaint
Date:03/07/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a pharmacy change at Cigna. I contacted the recommended new pharmacy express scripts by logging onto their site on 1/11/2023. Express scripts emailed me to let them know they had not heard from my Dr. on 1/21/2023. I contacted my Dr 1/23/2023. The prescriptions that were submitted the last week of January 2023, but didn't allow for mail delivery. A Cigna rep volunteered to called my Dr.'s office. I was called back by the Cigna rep and told everything was set up. An order was shipped 2/8. ******* ******* could only do 90 prescriptions on my generic pills but not on my insulin. I called Cigna back and was told to go to ********* for a 90 day supply, which meant I had change Dr.s. I finally an appointment on 2/28/2023 with a new doctor. 3/2/2023 I went to pick up the prescription & was told they didn't have enough to fill a 90day supply come back Saturday 3/4/2023. On Saturday they still hadn't received the meds. Monday 3/6/2023 ********* informed me they were not authorized through Cigna for 90 supplies. Called Cigna back & was told to get it from ***. 3/6/2023 called new dr. to send prescription to ***. Today 3/7/2023 *** said that the filling of the prescription was denied by Cigna. Called Cigna 3/7/2023 & was told the prescription was filled at Walgreens. I have a paper that I got at ********* 3/6/2023 showing the prescription was voided. The Cigna rep would not let me email him this paper & would not let me stay on the line while he did a three way call with *********.
Business Response
Date: 04/25/2023
April 18, 2023

Dear Sir/Madam:

This is to advise you that ****** ******’s concern related to receiving his medication has been resolved.

Sincerely,

Casie H***********
Senior Manager, Executive Correspondence
Initial Complaint
Date:02/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two boxes of ***** COVID tests on October 10, 2022. I correctly submitted them for re-imbursement through Cigna's website. The check I received from them was for the amount of the entire receipt, $61.16, which included non-medical items. After several phone calls over a period of weeks, I was able to find out how to return the check with accompanying paperwork, which I did at the beginning of January. It's now February 25, 2023, and I am still waiting for a corrected check in the amount of $47.98 I have called several times and been told that the matter was being escalated, never with any results. Today I was told it was being sent to their "research team" and that someone would contact me in three business day or less. Since no one from Cigna has *ever* contacted me about this, I am skeptical and tired of waiting and wasting my time on the phone. The hours I have spent pursuing this add up to way more than the amount of the check by now.
Business Response
Date: 03/06/2023
March 6, 2023

BBB
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Customer: *******************************
      Tracking: **********

Dear Sir or Madam:

Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

Sincerely,

**********************************
Senior Manager, Executive Correspondence
Customer Answer
Date: 03/14/2023
A check in the correct amount of my reimbursement finally arrived yesterday. This took much too long and too much effort on my side to resolve.

Regards,

*******************************
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had fraud on my checking account and I called CIGNA and made a one time payment for my dental insurance because they tried to charge my closed checking account and it didn't go thru. I have called 6 times and talked with agents and supervisors about them charging me a $45 fee which they keep telling me they will remove. The fee is still there as of today. They said that since it was fraud they would remove the $45 fee but they have not done it.This is CIGNA Dental and my member ID is *********.
Business Response
Date: 02/23/2023
February 23, 2023

BBB
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Re: Customer: *********************
Tracking: **********

Dear Sir or Madam:

Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

Sincerely,

**********************************
Senior Manager,Executive Correspondence
Business Response
Date: 03/09/2023
Cigna Executive Office
PO Box 188016
Chattanooga, TN 37422

March 8, 2023

Better Business Bureau
1411 K ST NW, 10th Floor
Washington, DC 20005-3404

Complainant: *********************

Tracking ID: **********

Dear Sir/Madam:

This is to advise you that *********************** concern related to removal of a fee has been resolved. The customer was notified and advised of the outcome.

Sincerely,

**********************************
Senior Manager, Executive Correspondence
Initial Complaint
Date:02/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 13th, 2022 I mailed the initial payment for my insurance policy to Cigna PO Box *****, Charlotte NC *****. it was due no later than January 3rd, 2023. As of December 29th, 2022 the check had not cleared. I called Cigna, the man that I spoke with said that there was not any signs of it being processed. I told this person to document on my account that I was stopping payment on the check and not to process since I would be making the payment by credit card since the time was running out to get it paid on time. In January when received the next bill I saw that they did send it through and I was charged $45.00 for a returned check. I called and spoke with someone in the billing department and explained everything to her just like I explained above. she said that she could not take care of it so she was sending it to her supervisor to take care of it, we were asking for them to waive the amount. she said that it would take up to 15 days to get it corrected. I received a letter on February 14th stating that if the amount was not paid by the 28th that my policy would be cancelled. I immediately called the billing department back. the man I spoke with this time said that there were no notes documented form my last calls. he told me that it would take 3-8 days to waive this fee. As of 2-20,2023 there has been no action to waive the $45.00 fee. I would appreciate any help that you can give me to get a resolution to this problem. all of my premiums have been paid and everything is up to date except this $45.00. Because I did pay by credit card and explained the reason not to process the check, I do not believe that I should have to pay the fee. I believe that Cigna employees dropped then ball on this. Thank you for assisting me with this matter. The billing ID on this account is ******.
Business Response
Date: 03/06/2023
March 6, 2023

BBB
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Customer: *************************
      Tracking: **********

Dear Sir or Madam:

Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

Sincerely,

**********************************
Senior Manager, Executive Correspondence
Initial Complaint
Date:02/12/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 14, 2022 a bill was sent to me for $102.12 from Cigna Healthcare which was due by December 28th to cover the January 2023 premium. I have had the "Connect ****" plan since I first signed up for the insurance policy in 2017 which afforded me zero monthly premium payments. The back side of the document stated that if I did not pay by the due date that my policy would be cancelled. I decided that I no longer wanted the coverage so I did not make the payment. The next month, around January 15th, I received a second bill stating that I then owed two payments for January and February with a due date of February 28th. I called the toll-free number provided and asked (1.) why am I required to pay for the first time since 2017, (2.) if the bill stated that if I didn't remit a payment that I would be cancelled then why was I receiving a second bill, and (3.) why without my permission was I switched from the "Connect ****" to a new plan. Just recently I received a new bill for $79.06 crediting my account for only $23.06 for January instead of the full amount and for the entire $102.12 amount for February. As an aside, the month before receiving the first bill of $102.12 in mid-December, I saw on television four (4) advertisements for $0 (zero) monthly premium health insurance coverage, which was the insurance plan I had even though I was told that it was no longer available. I would like for Cigna to remove the $79.06 charge from my account.
Business Response
Date: 02/21/2023
Dear Sir or Madam:

Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

Sincerely,

**********************************
Senior Manager, Executive Correspondence
Customer Answer
Date: 04/24/2023
March 5, 2023
Dear *** ******* *********,
On 02/21/2023 there is a reply from ***** ************* the Senior Manager of Executive Correspondence at Cigna Healthcare on the BBB website. The reply specifically states from Ms. Hanson- Jones that "Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion." To which your notation states from the BBB that the complaint has been noted as "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied" which occurred on 02/21/2023. I would like to inform you that as of today, March 5, 2023, *** ************ has yet to contact me regarding this matter. I am still unaware as to what form the resolution that *** ************ has suggested we have allegedly agreed upon. I am eager to have this issue resolved and welcome a mailed letter, an email, or a phone call from *** ************.
Thank you for your time and attention to this matter.
Sincerely
Business Response
Date: 04/25/2023
April 25, 2023

Better Business Bureau
1411 K ST NW, 10th Floor
Washington, DC 20005-3404

Complainant: **** ****
Complaint ID: ********

Dear Sir or Madam:

Cigna is currently reviewing this matter, and we will respond with additional information.

Thank you.
Cigna's Office of Senior Leadership Escalations
Customer Answer
Date: 05/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that their desire to consider my complaint and get back to me with an acceptable resolution is satisfactory to me. I await to hear back from them.

Regards,

**** ****
Business Response
Date: 05/26/2023
May
26, 2023
Dear Sir or Madam:
This is to
advise you that **** ****’s Better Business Bureau rejection has been answered.
Cigna has made several outreach calls, left messages for *** **** to return our
calls, to date *** **** has not returned our calls. We are in the process of
drafting a resolution letter which will be mailed to the customer.
Sincerely,
Casie H***********
Senior Manager, Executive Correspondence
Customer Answer
Date: 06/05/2023
Complaint: ********

I am rejecting this response because:
To date I have not received a phone call from Cigna. No messages have been left on our home telephone's voice mailbox and my cellphone is not accepting messages because the box is full, as several relatives have informed me of, which has been true for at least three months now. In addition, I have not received any text messages on my cellphone from Cigna.
I look forward to receiving either a letter or a text message from the company.
Regards,

**** ****
Business Response
Date: 06/21/2023
Dear Sir/Madam:
This is to advise you that **** ***** concern related to her premiums and billing has been resolved. On June 05, 2023, the
customer was notified and advised of the outcome. Should she have any additional questions she was directed to the Marketplace.
Sincerely,
Casie H***********
Senior Manager,
Executive Correspondence
Customer Answer
Date: 06/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company's decision to write off the balance in full that was allegedly owed by me is perfectly acceptable.

Regards,

**** ****
Initial Complaint
Date:02/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My health insurance plan covers in net work and out of network providers. I went to an out of network provider with my son because he had cut his mouth. The doctor saw him and took care of it. The doctor issued a receipt with a procedure code for me to claim a reimbursement from my plan. First, Cigna denied reimbursement without a clear explanation. After filing the claim again, Cigna finally told me by phone after multiple calls when I called to complain that the diagnosis code was missing. A lot of people at Cigna couldn't explain why the claim was denied. I called the provider and requested a new receipt with the diagnosis code included. The provider issued a new receipt with the diagnosis code. I filed the claim again and Cigna denied it again saying the diagnosis code is invalid. I'm not a medical billing expert, but the provider believes the diagnosis code and the procedure code are correct. Cigna also says it won't speak directly to the provider to figure out the correct codes. In the meantime, I wasn't reimbursed for a service that's covered in my plan and Cigna won't help me get the reimbursement I need. I don't know what to do anymore Thanks ******
Business Response
Date: 03/03/2023
Thank you for forwarding this complaint to Cigna. Cigna has reviewed this complaint regarding ***************** concern regarding dependent's claim.

Cigna did receive information needed and claim was processed. Verbal resolution has been met with customer.

Thank you,

***************************

Senior Leadership Escalations
Initial Complaint
Date:02/09/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently contacted Cigna regarding my payment. I explained I had a family emergency and I asked if it was okay to make my payment towards the end of this month. I spoke to a gentleman from Cigna when i called and was told that i was only one day late and I had thirty days before they cancelled coverage for my daughter. TOday I get an email that because they have not heard from me, my daughters coverage was cancelled as of 12/31/2022.This is bullcrap, this is the second time Cigna has done this, I files a complaint and had someone reach out to me saying they were going to help. When in fact all they did was have me pay for time when she wasnt covered in order to activate her policy. Cigna needs to credit me a month, for payment on her policy when she had no coverage and they can appkly to this month. This company has the worst customer service. I am speechless that phone calls are not recorded or any notes placed into the system when a customer calls in. This is complete garbage.
Business Response
Date: 02/17/2023
Dear Sir or Madam:

Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

Sincerely,
**********************************
Senior Manager,Executive Correspondence
Customer Answer
Date: 05/18/2023
I have had persistent issues with Cigna, from billing to claims. When you speak to people at Cigna, nobody can help you. Nobody knows their job and the answer to all claims is well it’s always done correctly on our part, so you must be mistaken. Really, this is the answer you provide when customers call about claims status’. And don’t forget the calls will not be recorded or tracked and the notes they say they are taking so not exist. So what’s the point of continuing to try and talk to any reps when there will be no record of it. This company has been terrible, it has been such a crazy and trying experience. It’s no wonder this company has any customers. Very sad!
Business Response
Date: 05/19/2023
May 19, 2023

Better Business Bureau
1411 K ST NW, 10th Floor
Washington, DC 20005-3404

Complainant: ******* *****
Tracking ID: **********

Dear *** *****:
My colleague, Pam Durand, previously worked and answered BBB Complaint
ID: ******** under Tracking ID: **********. We can confirm that *** ******
placed an outreach call to *** ***** on February 24, 2023, in order to communicate
the resolution to *** *****. The complaint documentation states that the
tracking number was given to *** ***** for her records, and that she had no additional
questions or concerns at that time.

The Office of Senior Leadership
Escalations understands that *** ***** now has additional concerns, and we will be working directly with her to resolve the
inquiry. We will notify your office of the outcome upon
completion.

Respectfully,
*** *****
The Cigna Group’s Office of Senior Leadership
Escalations
Initial Complaint
Date:02/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past year, *** been having difficulty with the signer with obtaining financial payment for ************ care. When I initially gained the insurance, I provided all information to the ************ office. Through this process I reached out to CIGNA several times to ensure that the information received. Yet I continue to face difficulty with receiving confirmation that all documentation was received. They have now been two occasions where *** reached out to CIGNA about a payment being made, and have been provided false information. In January I reached out to the insurance company asking when the next payment for my ************ * will be made and I was told on 01/13/23 that a payment would be made. I reached out again on 02/08/23 and was informed that the claim was never filed and no payment still has not been made. Ive been experiencing this issue for the past year and I am pretty much over working with CIGNA to make the payments.
Business Response
Date: 03/03/2023
Cigna Executive Office

PO ********************************************** 37422

February 21, 2023

***** Business Bureau

**** **************************************************************************************************************************************: ***********************************

Tracking ID: **********

Dear Sir/Madam:

This is to advise you that *********************************** concern related to orthodontic claims had been resolved prior to receipt of this complaint. The customer was notified and advised of the outcome.

Sincerely,

**********************************

Senior Manager, Executive Correspondence

Customer Answer
Date: 03/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************************

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