Reviews

This profile includes reviews for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cigna

  1601 Chestnut St Philadelphia, PA 19103-0003

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  Cigna

  53 Glenmaura National Blvd Moosic, PA 18507-2160

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  Cigna Insurance Companies

  200 1st Ave Pittsburgh, PA 15222-1512

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  Cigna Insurance Companies

  1600 W Carson St Ste 300 Ste 300 Pittsburgh, PA 15219-1031

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  Cigna

  PO Box 22325 Pittsburgh, PA 15222-0325

Review Details

• Review fromAnnette T

  Date: 06/30/2025

  1 star
  Cigna is the worst insurance company I ever dealt with.They do not want to pay you for your claim.Everytime I talked to them they always say they never received my information.I highly Do Not recommend no one to use Cigna ********** will be waisting your time.I have been talking to Cigna for 5 months to process a simple claim

• Review fromHenry J

  Date: 06/23/2025

  1 star
  Six to eight weeks after they filled a prescription they send me a notice that they charged me the wrong price and I owed them money. This has happened twice and when I called the representative just reads off a script that I owe them money and refuses to explain why.

• Review fromBarbara C

  Date: 06/18/2025

  1 star
  Cigna is a Horrible insurance company, currently the company denied my 13 y.o son coverage for Human Growth hormone a medication he has been on since he was 4 y.o. My son doctors has given all the information for continued coverage of medical necessary medication for a minor. This company has absolutely no morals, to deny a child medication he needs to GROW during the puberty. Try explaining that to a 13 yo boy who just wants to grow like his peers.

• Review fromWilliam L

  Date: 06/16/2025

  1 star
  They charged me 1635 for my dental work. They said my dentist was out of network, but she showed up in my search as in network. The cost should have been less than a hundred dollars because they gave price estimates.

• Review fromkayla w

  Date: 06/10/2025

  1 star
  This is the absolute worst insurance company I have ever had. They are stealing peoples money and have the worst coverage for health insurance even with a PPO . EVERYTHING needs a pre approval .... took 8 months to get 1 of my surgerys approved that caused me to have complications and added 2 more surgeries because of how long I had to wait . I do not recommend this company . If you're work is using this company I suggest you do everything you can to help them switch if possible or get other coverage as well. Im considering switching complete jobs because the company here uses them and the cost is absolutely outrages . paying ****** mo for a single person and then all the added cost and cant get anything approved for months is insane .

• Review fromLaura C

  Date: 06/10/2025

  1 star
  I see Cigna Dental and Humana Dental no transparency, signed me up dental plan and billed me $4300 claims, same issues. No transparency. ************* claims said they are experts

• Review fromMark M

  Date: 06/06/2025

  1 star
  My son received anethesia for dental surgery on 12/06/2024. Although the oral surgeon was "in network" for dental, the third-party anethesiologist was "out of network" for our medical insurance with Cigna. Anethesiologist said they would provide clear directions and documents to file the claim, however. Which they appeared to do. I submitted the paperwork, first to dental insurance, per anethesiologist guidance. Waited for the expected denial of claim and then sent it, along with other documents to Cigna. They signed for it on 3/6/2025. Crickets chirping for a couple of weeks, so I called on 3/17. They stated they did not yet show receipt of my package. It was a couple more weeks before they verbally acknowledged on a follow-up call. After subsequent calls on 4/02, 4/10, 4/23, and 4/24, I was finally told on another call on 5/12, that my documentation was missing a diagnostic code (later determined to be "AA") on a claim form and would eventually be denied for that reason. I asked for the code and was told it could not be provided. The anethesiologist googled it and found it. They redid the claim form and shared with me that same day. I submitted via email, without acknowledgment. I called again on 5/15, and was instructed to respond to an email message through their website, resubmitting those attachments. I did. Again, now acknowledgment. Called again on 5/16, verbally told documents were received and that a decision would be made in 10 business days (May 30th). I called on June 2nd. Told it would be a few more days. I called on June 4th, told nothing had been done and that agent was "escalating for processing". Called on June 6th and was told claim was not opened until 5/29 and it would be 30 business days from that date. None of this gets documented in follow-up email or the website account. So, they just invent new answers, every time I call. *****. Deny. Defend. They are very good at that.

• Review fromSTEPHANIE W

  Date: 06/05/2025

  1 star
  They will do anything to get out of covering a claim, my physician has submitted more information than they ask for not once not twice, but three times now and they still say they need more information. Call the customer service line and that is a JOKE! Even did a three way call with my physicians office and *** ******* just kept saying to submit all my claims again, I mean really why, you have everything and more to process as I have submitted them all three different times already, trying to speak to manager is a joke as well. Get a life people and treat people the way you want to be treated or you will end up with no customers!

• Review fromWei D

  Date: 06/04/2025

  1 star
  I selected CIgna dental as my dental insurance plan this year. But I noticed that this is my most regretful choice. Terrible insurance company.Cignas dental coverage is deeply misleading and lacks transparency. I selected their highest-tier dental plan through my employer, which promised 100% coverage for preventive care. Based on this, I scheduled cleanings for myself and my son on March 25, 2025, with a provider who assured me they were in-networksomething they had confirmed based on their experience with other Cigna patients.Then came the surprise bills.Turns out, my provider was in-network for most Cigna plansbut not for mine. I was enrolled in an Advantage plan that uses a narrow sub-network within the larger Cigna network. This distinction was never made clear in any plan materials. Worse, Cignas 100% coverage doesnt mean full paymentit means 100% of a low, fixed reimbursement amount, leaving me with a significant out-of-pocket bill.Both my provider and I were shocked. We were misled by Cignas own representatives. Neither of us was told that in-network didnt really mean in-networkor that full coverage didnt actually mean full coverage.This kind of fine print trickery is deceptive and unfair. I chose the top plan in good faith. I did my due diligence. And yet I was penalized by vague, intentionally confusing language and hidden limitations.Ive requested a full reevaluation of my claims, a refund of the balance billed, and a written explanation. If this isnt resolved, I will escalate to HR and state regulators. Consumers deserve better. Avoid Cigna if you value clarity, honesty, and true coverage.

• Review fromDavid D

  Date: 06/03/2025

  1 star
  zero mental health coverage with any of my employer offered Cigna ******** cap on appointment ******* supplemental mental health coverage when i called to ask.huge ************** screwed.