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Business Profile

Insurance Companies

Cigna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Cigna's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cigna has 181 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cigna

      1601 Chestnut St Philadelphia, PA 19103-0003

    • Cigna

      53 Glenmaura National Blvd Moosic, PA 18507-2160

    • Cigna

      PO Box 22325 Pittsburgh, PA 15222-0325

    • Cigna

      PO Box 22308 Pittsburgh, PA 15222-0308

    • Cigna Corporation

      1450 Diamond Ky Stone Mountain, GA 30088-3478

    Customer Complaints Summary

    • 1,064 total complaints in the last 3 years.
    • 275 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family is all on my Cigna insurance. My wife gave birth on 2/9/2023 to our son. That week we paid a lump sum of over $4700 to the hospital. Our yearly out of pocket maxes at $6,000. I have called them every week on Thursday since about 2 weeks after the payment we made did not clear. I have had the itemized paperwork resent (The ****) twice by mail and twice by fax. The customer service reps have confirmed they have everything they need multiple times. On 4/11/2023 a rep told me they put in an adjustment ticket. That my claim would clear in a max of 10 business days. This do has not been done and when I call weekly I am told that they are apparently just al being slow. It has been 83 days since he was born and the claim is not reconciled in our account. We are now paying out of pocket for post birth appointments because cigna has failed to even log the money we have proven we have paid.

      Business Response

      Date: 05/17/2023

      May 17, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ***********************
      Tracking ID: **********

      Dear Sir or Madam:

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.  

      Sincerely,

      **********************************
      Senior Manager, Executive Correspondence

      Customer Answer

      Date: 05/19/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      I have continued to call every week on this matter. On May 5th, 2023, I was given the reference number of **** as an escalation reference number, and was told I would be contacted no later than 48 hours from that time frame. When this was never followed up with I reached out early this week. The customer service member reviewed all of my information and confirmed it has been resubmitted twice for adjustment and also escalated, and that she could see no where that any progress was being made. After putting me on a 25 minute hold, while she was claiming she was transferring me to a supervisor directly, she got back on the line and stated, "they must be all busy." At this point she confirmed a call back number and again I was promised a 48-72 hour window for a callback. We are now at the full 3 month mark on this issue, and despite the ridiculous number of calls and contacts I have made nothing has happened, and no one has reached out from Cigna. I have zero faith or trust that they will handle this matter directly with me, as they have had more than an adequate timeframe to do so,  and have refused. It is absurd to have to make so many calls and take up so much personal time for a company that I pay every two weeks to load a paid bill into their system. If it were the other way around and I had not paid my insurance for 3 months, then I am sure I would not still have coverage. 

      Regards,

      ***********************

      Business Response

      Date: 06/27/2023

      June 26, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ***********************
      Tracking ID: **********
      Complaint ID: ********

      Dear **************:

      Thank you for your patience. We can confirm that an outreach call was completed with **************** on June 6, 2023, in order to discuss the resolution of his BBB complaint, and answer any questions he had regarding the processing of his spouses claim and out-of-pocket maximum. The consumer expressed understanding and satisfaction with the resolution. 

      In addition, a courtesy call was placed to **************** on June 23, 2023, as a follow up on the BBB rejection. **************** stated that he had sent the rejection prior to resolution being reached. He had no additional questions or concerns regarding this matter. 

      Sincerely,

      Cigna's Office of Senior Leadership Escalations

      Customer Answer

      Date: 06/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:05/02/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a dermatology RN with **************** in Berlin Vermont. I had filed a medical prior authorization appeal with Cigna for denied in-office ***** injections on 3/2/2023. When Cigna was called (************) on 3/10/2023 was told by a representative that that the appeal was currently pending and Cigna has a 30 day response policy. When Cigna was again called on 4/7/2023 was informed by a representative that it is now a 60 day response policy. When Cigna was called again today 5/2/2023 am now being told that the request is still pending but that request was sent to an MD on 4/28/2023 who needs to sign off and that the policy for this to be done is within 24-72 hrs. Appeal Reference## ********

      Business Response

      Date: 05/17/2023


      May 17, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404


      Complainant: *****************************, RN  
      Complaint ID: ********

      Dear Sir or Madam:

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.  

      Sincerely,

      **********************************
      Senior Manager, Executive Correspondence

    • Initial Complaint

      Date:05/01/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2023, I signed up for Cigna Dental Insurance for my family. I used their online signup and entered everyone's information and entered in my credit card information for the monthly payment. I hit submit or the equivalent thereof. Our coverage was set to start on 1 May 2023. On 1 May (which is today), I called Cigna because I never received our dental cards. I was told that my application was never entered into their system. My telephone agent, ***************************, informed me that sometimes the system "glitches" after the credit card payment is entered and that there were additional screens after that point. How was I to know that my screen glitched and my payment never went through?? Cigna never emailed me that my application was apparently incomplete and never notified me that I would receive a confirmation and that I shouldn't assume I had applied until I get a confirmation email. So, we still don't have coverage because Cigna's computer system "glitched".

      Business Response

      Date: 05/18/2023

      Cigna is reviewing this matter and will be working directly with the complainant to resolve this inquiry.
      We will notify your office of the outcome, upon completion.

      Sincerely,
      *********************
      Senior Leadership Escalations

      Business Response

      Date: 06/22/2023

      This is to advise you that Complaint ID # ******** regarding ******* ***********’s concern related to effective date of coverage has been resolved. The customer was notified on May 25, 2023 and advised of the outcome. 

      Thank you,

      ***** *****

       
    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter need emergency care while we were oversea, I called and follow all the steps. When I got back to the State and file a claim with them, first they make it impossible to get anywhere. I filed a claim online, come back and check and they told me I cannot do that, I have to reply to an inbox and the representative will file it for me. will So I did. Fast forward 3 weeks, I check on the claim and they said they claim was never filed. So now I have to redo everything again. Then they denied it saying I need to send in an invoice that was paid and they will process it. They gave me a fax number to fax it in. 3 weeks went by, and nothing so I check back and they said, no fax was received even though it shown fax delivered. They then said the previous two representatives gave me the wrong fax number!!! How can 2 of the representatives gave out the same wrong number. She said that was for claim, appeal is a different number. So now I have to refax and wait another 30 days. It has been 3 months going around with this. I have all the screenshot of the conversations. This is a scam, trying to get people too just give up. How can your own people dont know their own people fax number.

      Business Response

      Date: 04/17/2023

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry.  We will notify your office, of the outcome, upon completion.  

      ***************************
      Senior Leadership Escalations

      Business Response

      Date: 05/08/2023

      May 4, 2023  
      Dear Sir/Madam:  
      This is to advise you that ******* ********’s concern related to claim reimbursement  for dependent has been resolved. The customer was notified and advised of the  outcome.  
      Sincerely,  
      ***** ************  
      Senior Manager, Executive Correspondence 

    • Initial Complaint

      Date:04/11/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a claim for reimbursement for services I had paid for from a medical provider--the dates of services spanned 11/15/2022 to 12/19/2022. I have an authorization from Cigna to have this provider considered in-network for me and Cigna has processed numerous claims over the past few years in which this provider is marked as in-network. For some reason, this claim was incorrectly processed and the provider was marked out-of-network, so Cigna denied my request for reimbursement for the $1400 I had already paid. Since then, I have called Cigna no less than 7 times, spoken to multiple representatives, including most recently *** (Ref ****) on April 7th, 2023, who promised me that she had escalated it to a special team and that my claim would be correctly reprocessed in less than 48 hours. Again, that promise was proven to be untrue, as the uncorrected claim is still listed in my Claims Center with no updates. I called again this morning--the first representative hung up on me, the second, ******, did his best to figure out the problem, but basically confirmed that the Claims Department was refusing to reprocess the claim because they say it falls within the province of another team. At this point I have spent more than 2 months and upwards of 10 hours on the phone trying to get this resolved. What makes it especially maddening is that Cigna has processed a claim from this provider submitted afterwards with no problem--so this just feels like recalcitrance, because this claim should be reimbursed IN FULL because I reached my in-network out-of-pocket maximum for 2022, meaning that they are responsible for the full amount. The claim number is Claim # ************. Any help that the BBB can give me would be much appreciated, as I really have no idea what else I can do.

      Business Response

      Date: 04/14/2023

      Cigna is reviewing this matter and will be working directly with the complainant to resolve this inquiry.

      We will notify your office, of the outcome, upon completion.  

      Sincerely, 
      *********************
      Senior Leadership Escalations

      Business Response

      Date: 04/27/2023

      This is to advise you that Complaint ID # ******** regarding ********************* concern related to in-network claim reimbursement has been resolved. The customer was notified on April 14, 2023 and advised of the outcome. 

       

      Thank you,

      *********************

    • Initial Complaint

      Date:04/10/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cigna ******** Supplement Insurance deducted $186.93 from my *********** checking account #************* on 11/30/2022, which I set up autopay through my Bank Account to pay my monthly Cigna Insurance Premiums. The $186.93 CLEARED my account on 11/30/2022 & I have bank statements to prove this. Cigna denied this fact after repeated calls to their Customer Service Department on 11/29/2022, 11/30/2022 & twice on 2/7/2023. Each phone call ended with them denying that I paid them although I had *********** statements stating that the funds went to Cigna Ins.. Each time I called I was told, that they sent the money back, but that would be impossible because I closed the bank account a week after the $186.93 cleared my ****** Checking account. I asked them why would you send my premium payment back? The Customer Service Dept at Cigna ******** Supplement Insurance was very rude to me, refused to hear my complaint, refused to refund my money, the young lady I spoke with on 2/7/2023 tried to talk one me as I was trying to explain the situation, I asked for the Financial Dept but was told there was none & she literally hung up on me without reason. I was charged an additional $186.93 on my following months premium on top of my upcoming premium payment on 2/1/2023 of ($210.00 my new rate, which is correct) plus some sort of late fee because they said i didn't pay them, resulting in $409.68 taken out of my **** ************************* checking account ***********) attached to pay my monthly premium. I was devastated to say the least. Im on a fixed budget & the money that came out of my **** ******************** account was unexpected & uncalled for. Cigna sent me a check for $35.82 on 2/20/2023 which I haven't cashed, stating it is for the overpayment of premium.Cigna still owe me $151.11 Cigna ******** Supplement Insurance MY POLICY #**********

      Business Response

      Date: 04/13/2023

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry.  We will notify your office, of the outcome, upon completion.  

      ***************************
      Senior Leadership Escalations

    • Initial Complaint

      Date:04/08/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to Cigna numerous times regarding my complaint against ****** Health. Cigna has not responded to my greveiance and complaints. Now, I have to file a formal complaint against Cigna, my insurance company, as well as the health facility that treated me.On 3/11/23, I went to ****** Medical lab to have STAT bloodwork drawn. Before making the appointment, during check-in, and during the blood draw, I was assured that the results would be STAT. My physician required the results by 2 pm PST that day. The results never arrived by 2 pm PST. I called the lab and they were closed. The after-hours line could not assist me. My treatment (which is why I required ****** services) is time sensitive. I prefer to not disclose the nature of the treatment on a public-facing website such as BBB. The doctor who requested these results never got the results the following day, since his office was closed. By the time he got them on Monday, it was too late. My doctor and I had missed critical information and my treatment was ruined due to ******'s negligence. I have been unable to locate the proper dept at ****** to file a complaint. I am filing a formal grievance and disputing the claim billed to my insurance as well. I should not have to pay or have my insurance cover this blood draw as it was not drawn STAT and I'm out thousands of dollars due to late test results.

      Business Response

      Date: 04/17/2023

      April 17 2023

      BBB
      1411 K St. NW, 10th Floor
      Washington, DC 20005-3404

      Re: Customer: ****** ******

      Dear Sir or Madam:

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.

      Sincerely,

      **********************************
      Senior Manager,Executive Correspondence

      Customer Answer

      Date: 04/22/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: On 4/17/23, I called and left a message for ****** from Cigna Senior Leadership. I am awaiting a call back from her since I was out of town. This matter cannot be resolved until we've discussed the issues. 

      Regards,

      *********************

      Business Response

      Date: 06/14/2023

      May 24, 2023  
      Dear Sir/Madam:  
      This is to advise you that ******** *******s concern related to a provider has been  resolved. The customer was notified of the need to file a complaint with the provider  via email on 04/28/2023 and via mail on 05/24/2023.  
      Sincerely,  
      Casie H***********  
      Senior Manager, Executive Correspondence 

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband needed a pacemaker replacement and needs his pacemaker to live. He was preauthorized to have the surgical procedure completed and then Cigna is now denying the claim and trying to stick us with a $65,000 bill. His claim number is *********. He is insured under my work benefits and the rest is paid by ********* CIGNA is claiming that ******** is his primary which it is not.

      Business Response

      Date: 04/13/2023

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry.  We will notify your office, of the outcome, upon completion.  

      ***************************
      Senior Leadership Escalations

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have Cigna health insurance through an employer. I have filed several (31) claims from 2022 and 2023 that have not be processed in a timely manner (60 days according to California law). Several of these claims are over 6 months old. Cigna repeatedly asks me to provide more information (up to 4 or 5 times) for things I have already provided. At times, I have just filed brand-new claims with every single piece of information they've asked me for, so that they can be processed cleanly and completely and the company still routinely obstructs the process. Even though I have asked for no paperwork to be sent via mail (only through the portal), they repeatedly send me vague one-page requests for additional information with 10 pages of disclaimers afterwards (a huge waste of paper, I might add).

      There is no ongoing record of these claims online through the portal. Once I file them, they disappear into the Cigna ether, which makes it near impossible to follow up through phone support. I've tried everything, including involving my company's HR department. I have been assigned a high-level customer support person (****** ******), who sends friendly messages but seems to have little insight or authority to actually get these claims processed.

      I have probably spent in excess of 100 hours on this process in the past 9 months, and I have several thousand dollars ($6230) of claims at stake, so I cannot just let it go. I'm hoping BBB can help me get Cigna to act responsibly. Next step is to report this law-breaking behavior to the California Insurance Commission.

      Given the privacy of health information, I'm not attaching the claim data here, but including my insurance card to verify Cigna coverage.

      Business Response

      Date: 04/14/2023

      April 14, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ****** *****  
      Tracking ID: **********  

      Dear Sir or Madam:

      Cigna
      is reviewing this matter and will be working directly with the complainant
      to resolve the inquiry. We will notify your office, of the outcome,
      upon completion.  

      Sincerely,

      ***** ************
      Senior Manager, Executive
      Correspondence

      Customer Answer

      Date: 04/21/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:

      The company has not provided any meaningful response or commitment, except that they are "looking into it." I have received no direct communication from the company in the 7 days since they posted this response, so as far as I'm concerned, nothing has changed since my original complaint. I look forward to hearing directly from Cigna with a timely resolution so that we can close this complaint.



      Regards,



      ****** *****

      Business Response

      Date: 04/27/2023

       
      April 27, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ****** *****
      Tracking: **********

      Dear Sir or Madam:

      *** ****** ******s complaint is still open and is currently being worked by the Office of Senior Leadership Escalations.

      We can confirm that outreach was made to *** ***** on Wednesday, April 26, 2023. She was unavailable and a voicemail message was left for her. 

      *** ***** will be notified when resolution has been reached.

      Thank you.

      Cigna's Office of Senior Leadership Escalations

      Customer Answer

      Date: 05/04/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:

      No solution or resolution has been achieved. The company did reach out to me to let me know they're working on it, and later sent some details via email. I am attached my response here. Essentially, nothing has been done by Cigna yet, except to inform me they're aware of the situation. 


      Regards,



      ****** *****

      Business Response

      Date: 06/27/2023

      June 26, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ****** *****
      Tracking ID: **********
      Complaint ID: ******** 

      Dear *** *****:

      Thank you for your patience. *** ***** is
      now participating in Cigna's My Personal Champion Program, which is a dedicated
      team that provides specialized support to customers experiencing complex
      medical and administrative needs relating to their healthcare.

      *** *****’s dedicated
      Champion is currently working with her in an effort to assist in resolving her
      ongoing administrative concerns.

      Sincerely,

      Cigna's Office of Senior Leadership
      Escalations

      Customer Answer

      Date: 06/28/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because: the disputes in question are still in process. Cigna has assigned us a new representative to deal with the complaint, and so far we are having good communication and some progress. However, the majority of outstanding claims are still outstanding, so our final judgement is still pending. I hope these remaining items are dealt with soon. 


      Regards,


      ****** ***** 
    • Initial Complaint

      Date:04/06/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 07/20/222 I received an e-mail stating a $54.00 refund check had been issued to me. Since I did not have the original form of payment (a credit card) any longer, I request a check instead, which was later sent to an old address in New Jersey. I requested an address correction, however another check was sent to the same old address. So basically it has been almost a year since I initially request my refund check sent to my correct address, unsuccessfully. I am tired of calling Cigna every other week, and having the same message - “It’s being reviewed.” Shame on Cigna for stealing their costumers money.

      Business Response

      Date: 04/14/2023

      April 14, 2023

      Better Business Bureau
      1411 K ST NW, 10th Floor
      Washington, DC 20005-3404

      Complainant: ***********************
      Tracking ID: **********

      Dear Sir or Madam:

      Cigna is reviewing this matter and will be working directly with the complainant to resolve the inquiry. We will notify your office, of the outcome, upon completion.  

      Sincerely,

      **********************************
      Senior Manager, Executive Correspondence 

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