Business Profile

Internet Providers

Comcast Corporation

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27,469 total complaints in the last 3 years.
8,930 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled internet with xfinity. It was bundled at the time, and consequently unbundled . when doing so, my phone mobile package increased $30 total for two phone lines ($55-85). After a few months (4), the bill increased to $104 for the phones. I did NOT change my plan; didn't do anything different, and there were no additional charges incurred by either party. I paid the $104 and learned, it was a device charge and service fees. The following month, 2 device charges for $50. Next month, the bill is due to be $107 again. I'm was initially being cheated $18.80 and now it's gone up to $50, and back to the $18 next months billing. I am cancelling end of this billing cycle. I haven't missed a payment. I also contacted Xfinity to resolve this, and was only offered a new monthly cost, which I refused.
Customer Answer
Date: 06/10/2025
I actually received the $50 credit for the current bill. Not sure if they will honor the monthly price next month.
Business Response
Date: 06/20/2025
June 20, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:**** *****
*****************************************;
**************************

Case Number:23443844
Date of Notice:June 9, 2025

Dear *** or Madam:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by **** ***** regarding Xfinity service.

I made several attempts to contact **** ***** *** telephone and email; however, my attempts were unsuccessful. Our records reflect **** ***** cancelled Comcast Internet service effective March 25, 2025, during the billing cycle of March 16, 2025-April 15, 2025. As a result, per Xfinity Mobile terms and conditions, **** ***** was billed a prorated line access fee for lines ending in 4507 and 8955. The line access fee for Xfinity Mobile is billed per month for each line.

On May 20, 205, **** ***** started NOW Xfinity Pre-Paid Internet Services; therefore, the line access fee is waived. On May 16, 2025, A credit was applied to the May 16, 2025-June 15, 2025 billing cycle invoice, as a courtesy. On May 16, 2025, an additional credit was applied to the May 16, 2025-June 15, 2025 billing cycle invoice, as a courtesy. In order to resolve any remaining concerns with this issue, contact with **** ***** is necessary. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

Sincerely,

****** *.
Xfinity Mobile Executive Resolutions
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today at approximately 10:00am a technician arrived to my home. Our internet was partially out. Some ring cameras were connected others were not. The technician went under my house and said there was an issue but he didn't have time to do it and left me 100 foot of cable. Now we have no service at all. I had to call and get a new appointment which is scheduled for tomorrow. Now we are left without internet. This by far the worse customer service I have ever seen.
Business Response
Date: 06/24/2025
June 24,2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***********************
*******************
****************************

              Case Number:                    23443340
            Date of Notice:             June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ****** ***** regarding Xfinity service.

I attempted to contact Mr. Field via telephone and email several times. While my attempts were unsuccessful, our records confirm that on June 9, 2025, our Technical Operations team visited Mr. ****** location and was able to diagnose and correct the service issue by replacing a faulty leased gateway. Remote testing and diagnostics indicate there are no problems detected across Xfinity's network to the area, to the premises, or to Mr. ****** equipment.

Mr. Field is advised that should he continue to be experiencing a service issue, it is recommended to schedule a service call to have a technician diagnose the issue at the premises. Without ********* cooperation, a resolution is provided based on Comcast supported records. Mr. ****** request for compensation/credit is respectfully denied. I apologize for any inconvenience that may have occurred while working to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me.

Sincerely,

****** W
Executive Customer Relations
*************
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to cancel the service in Nov.30,2024 and received email conformation, but after one month, I received another bill, so I called the xfinity again but they said my service still alive and sent a cancellation request again in 12/26/2024 and my service was cancelled in 12/27/2024. However I still been charged for the December. Contacted xfinity a lot of times and nobody can fix it. And finally someone filed a ticket for me which # is ECM0014318719 but after a few days it got closed without refund since there are no evidence shown I cancelled the service in 11/30/2024 although I have the confirmation email. Email confirmation attached.
Business Response
Date: 06/17/2025
June 17, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       **** *********
            *******************
            ****, MI 48098

            Case Number:                23443143
            Date of Notice:               June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by **** ********* regarding Xfinity service.

On November 23, 2024, a billing statement generated for November 27, 2024 to December 26, 2024 service charges. On November 30, 2024, a voluntary disconnection order was placed on the account. However, the order reflects as being cancelled on November 30, 2024. The call record from November 30, 2024 is unavailable for review to confirm the reason for the cancelled order.

On December 15, 2024, a payment was received for the balance reflected on the November 23, 2024 billing statement. On December 21, 2024, a voluntary disconnect order was placed on the account with an effective date of December 27, 2024. On January 6, 2025, the account was disconnected with an effective stop bill date of December 27, 2024.

The December 23, 2024 billing statement, which included service charges from December 27, 2024 to January 26, 2025, was generated prior to disconnection order being completed. Once the disconnection order was completed, the account reflected a zero-balance owed.

On June 10, 2025, a credit was applied to the account for the November 30, 2024 to December 26, 2024 service charges. The credit will be returned as a refund to the last payment method on file within 30 days. If a refund is unable to be issued to the last payment method on file, an email notification with instructions on how to redeem the refund digitally will be sent to the email address on file. If there is no email address on file or no response to the email notification within 15 calendar days, a physical prepaid card is mailed to the address on file within seven to fifteen business days. I will follow up with **** ********* to confirm it was received successfully.

On June 9, 2025, I spoke with **** ********* regarding the above information. I apologize for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me **************.

Sincerely,

**** *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to cancel my cable services with Xfinity and have tried 6+ times to call and get it straightened out. They continue to withdraw money from my account even after I have confirmation that the account has been updated. I am on a fixed budget and their continued lack of customer service continues to drain my account. Every time I call Im transferred to someone who I cannot even understand. I canceled the cable services on May 17 and have been billed since then and Im paying for services Im not using. I just want this issue resolved so I can have some peace of mind.
Business Response
Date: 06/25/2025

June 25, 2025

BBB of ******************* & ********************
***************************************************************************
**********************

Re:       ******** *******
            ***********************
            ******, ** 24354

                Case Number:                      23443043
            Date of Notice:             June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******** ******* regarding Xfinity service.

On June 10, 2025, I spoke with Ms. ******* and confirmed there was no cable disconnection/removal completed on May 17, 2025. The cable/video service was removed effective May 28, 2025. Our records indicate that prorated credits were applied on May 28, 2025, for services removed which include *********** Fast Internet, TV Boxes, and other charges for the service period of May 28, 2025, through June 20, 2025. The credits were reflected on June 13, 2025, statement.

On June 10, 2025, I applied credits for the service period of May 17, 2025 through May 27, 2025. The credits were reflected on June 13, 2025, statement. Ms. ******* was made aware that the bill generated on May 17, 2025, was due on autopay for June 8, 2025,which is why the full balance was drafted via autopay and posted on June ******. Ms. ******* agreed to keep the credit balance on the account to be used as payments for future/upcoming statements. We reviewed her current plan of Gigabit Internet at a promotional rate per month, including a monthly self-service discount with paperless billing and automatic payments enrolled with a bank account, for 5 years applied effective May 28, 2025, expiring on June 20, 2030.

On June 13, 2025, I received an email from Ms. ******* requesting to cancel the Internet service effective immediately. On June 13, 2025, I disconnected the Internet service as requested. Prorated credits were applied on June 13, 2025, for Gigabit Internet for the service period of June 13, 2025,through June 20, 2025. The credits were reflected on the June 13, 2025, billing statement. The account has a credit balance which is eligible for a refund. On June 13, 2025, I sent a follow-up email resolution to Ms. ******* advising that the account has been disconnected effective June 13, 2025, as she requested. ********** was made aware that she will automatically receive a refund for any remaining credit balance on the account to the last payment method on file in about four to six weeks from the disconnection date of June 13, 2025. If ********** does not receive an automatic refund to her last payment method, she will get an email notification on how to claim the refund digitally at *******************************. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for a resolution in this matter. Should you have any questions or need additional information, please contact me on ***************.

Sincerely,

Gay R.
Executive Customer Relations
Customer Answer
Date: 06/26/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending the money being credited to my bank account. Should that not occur, I will file a separate complaint.

Regards,

******** *******
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to get a refund from xfinity for almost 3 months now. I paid for services. But when a technician came to my home to install my wifi. the said he couldn't because the company hadn't ran cable on my street. So I spoke to an associate about getting my money back and was then instructed to close my account to start the process. After doing so, I've been told and absolutely assured by 9 different xfinity associates that I should recieve my money in a few days, weeks, and even hours. also I was told i would receive a conformation email and text about it. I've not recieved anything at all and I just keep getting the same lies I've been told over and over. I would really like my money back. The money they owe me
Business Response
Date: 06/18/2025
June 18, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:******* *****
********************************br>******************************

Case Number:23442489
Date of Notice:June 9, 2025

Dear *** or Madam:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ***** regarding Xfinity service.

I made several attempts to contact ******* ***** via telephone and email. Although I was unable to reach ******* *****, a review was completed on the account associated with the name and address provided in the complaint. Our records indicate there is no record of any payment made or credit balance associated with the account ending in 6302. As a result, the refund request has been respectfully denied. In order to further assist with this matter, contact with ******* ***** is necessary. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me on **************.

Sincerely,

****** *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity mobile has refused to provide a reciept as proof of payment
Business Response
Date: 06/26/2025
June 26,2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** *****
********************
*************, WA 98252

                Case Number:                      23442382
            Date of Notice:             June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ***** regarding Xfinity service.

Comcast records reflect on May 2, 2025, Xfinity Mobile received two payments for the iPhone 16 Pro Max devices associated with mobile lines ending 7313 and 2490.This payment cleared the balance owed on the devices.

On June 9, 2025, I spoke with ***** ***** and confirmed ***** ***** is the same person. ***** ***** advised she was traveling abroad and requested that I speak with ****** ******** regarding the concern. ***** ***** also provided the contact number for ****** ********. I explained that due to account security, I am unable to add as an authorized party but will speak with him this time regarding the concern.

***** ***** is requesting confirmation of the payments, to present to their new service provider. I explained that Xfinity does not have an invoice that reflects the payment, however Xfinity is able to create a PDF on a ******head confirming payment and the device type.

On June 9, 2025, Xfinity sent an email with the information, ****** ******** confirm receipt of the email and stated that should be sufficient for their new provider. An email was also sent to ***** ***** with the same details. This information is also visible on the Xfinity app. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

Sincerely,

****** *.
XM Executive Resolutions
Initial Complaint
Date:06/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
customer service i cant find the words to explain just how bad there customer is its mind boggeling the absolute worst customer service i have ever seen ive been getting overcharged monthly for over 3 years .and example.i ask 20 different **** to explain to me tell me when i didnt pay my bill il get 20 different answers and every answer i proved them wrong and giving a payment reference# they do not under stand english they always enter false info into the system they all lie and i mean lie.and this i guarentee with 100% certenly and that is they all dont give a s*** about your problem they have no clue or understanding about compassion in american culture or living or **************** 3 years i never goten a fix to a problem they aquse me of lieing they make promises they dont keep its not constatunial and needs tobe abolished and investagated by the federal state and local athoritys
Business Response
Date: 06/27/2025
June 27, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* Maddox
********************
*****************

Case Number: 23442035
Date of Notice: June 9, 2025

Dear *** or Madam:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ******.

A billing review was performed, and the billing on the account is accurate. I made several attempts to contact Mr. ****** via telephone and email, but I was unable to reach him. Contact with Mr. ****** is required for further assistance with the concerns articulated in the complaint.

Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations
Initial Complaint
Date:06/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity is my Internet service. I have called in numerous times because my Internet is not working. I am directed to go through a computer tree telling me to restart my modem every time which does not change the problem. The only way I was able to speak with a person today was saying I wanted my Internet disconnected and while I was talking to them for the fifth time today I keep getting disconnected because my Internet does not work, so my phone does not work in my house either. I am beyond frustrated with making multiple calls and not getting anywhere for hours on end.. By the time they get all the information they think they need the phone disconnects and I still do not have a resolution. A week and a half ago they sent someone here who put an extender and nothing has changed. I need someone to come over here and resolve this problem or I want my money back for the entire time I have paid Xfinity for a service that I never get/got. This is maddening and ridiculous.
Business Response
Date: 06/20/2025
June 20, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* ******
            ****************************
            ***********, NM 87114

Case Number:                      23441369
            Date of Notice:             June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ******.

On June 12, 2025, a service-visit was scheduled during which time the technician replaced a damaged underground drop running from the detached garage to the attached garage. The technician also replaced the ground block and damaged wiring going into the home.

While these repairs ensured that Ms. ****** is getting her subscribed internet speed to her modem in the attached garage, it did not address the primary issue, which is wireless coverage. Ms. ******* modem is in her attached garage, to connect to her third-party security cameras. Given the size of the residence and the necessary location of the modem, Ms. ****** was advised that a mesh system would be necessary to provide optimal wireless coverage.

On June 18, 2025, I spoke with Ms. ****** and reviewed the above information. Since the wireless coverage concern is not an issue with the Comcast service, Ms. ******* request for credit is respectfully denied. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************.

Sincerely,

*****
Executive Customer Relations
Initial Complaint
Date:06/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of ********************** since approximately March 2024, and I have consistently paid around $100 per month for their "Gigabit X2" internet plan, which is advertised as offering 2 Gbps download speeds. However, the modem that Xfinity provided me a Technicolor CGM4981COM only supports 1 Gbps Ethernet ports. This means no single device in my home has ever been capable of receiving the full speed I was paying for.I was never informed that the hardware they provided would make it impossible to access the full 2 Gbps. I discovered this limitation after experiencing underwhelming speed tests and researching the specifications of the modem. My typical download speed tops out just under 1 Gbps, which is clearly not what I was sold.I attempted to resolve this issue through Xfinitys support channels but was repeatedly routed through automated systems with no ability to speak to a live representative or escalate the matter. Because of this, I am filing a complaint with the Better Business Bureau in hopes of obtaining a fair resolution.I am not requesting a replacement modem. I no longer trust the equipment provided. What I am requesting is compensation in the form of a meaningful bill credit for the time I was charged for a service that Xfinitys own equipment made impossible to access. I believe a credit is a fair and reasonable resolution given the circumstances, as I have been unknowingly overbilled for service that could not be delivered as advertised.
Business Response
Date: 06/17/2025
June 17, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** *********

            , IN 46221

Case Number: 23440839
Date of Notice:             June 8,2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ********* regarding Xfinity service.

On June 11, 2025, I spoke with Mr. ********* regarding his Internet speed concerns. I reviewed the account and confirmed that the signal levels were within the appropriate specifications. During our conversation, Mr. ********* explained that he identified the correct port on the modem, which significantly improved the service performance.

As the signal levels and service metrics are within the appropriate specifications,and no ongoing speed issues have been reported or verified, a refund is not warranted at this time. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for a resolution in this matter. Should you have any questions or need additional information, please contact me on ***************.

Sincerely,

******* *.
Executive Customer Relations
Initial Complaint
Date:06/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently switched over to Xfinity last week and got a cell phone for my business along with the Internet. Over the last week I have made up of 8 to 10 attempts trying to get my caller ID to say my ********************** name instead of just my phone number. I called the other day sat on hold for a while and the lady told me that it was going to be corrected and that somebody from the technical department I would reach back out when I was done. It is now been 72 hours and nobody has reached back out to me. I tried to call again today got put on hold, it was then transferred had to sit on hold again. Finally had somebody reach back out to me just for that lady to tell me that Xfinity does not do caller ID at all. I dont know what the truth is, Ive been lied to multiple times, but I need to know the truth because Im about to return this phone and the Internet and completely canceled my service. There is absolutely no point in me having a business phone if I cannot have my business name displayed this caller ID when I call a customer. This is absolutely ridiculous. The amount of time and money that I have spent to try and this has lost thousands of dollars. This is terrible customer service and a terrible representation of the company and if somebody does not contact me within the next 48 hours, I be terminating my service completely.
Business Response
Date: 06/27/2025
June 27, 2025

Better Business Bureau
******************
******, *******; 18507

Re: ****** *******
********************************
******, ********

Case Number: 23440627
Date of Notice: June 8, 2025

Dear *** or Madam:

This letter is in response to the above-referenced rebuttal complaint submitted to your office by ****** *******.

Mr. ******* subscribes to Xfinity Mobile service. Xfinity Mobiles goal is to provide its customers with the best service possible, and its services are intended for personal and non-commercial use. In addition, Xfinity Mobile customers agree to comply with an Acceptable Use Policy that identifies prohibited activities, which includes using the service in connection with a business.

Regarding ******************* ID concern, the only information transmitted when a wireless customer makes an outgoing call is their telephone number and the name "Wireless Caller." We apologize for the frustration Mr. ******* expressed in this regard.

On June 9, 2025, I contacted Mr. ******* to address his concern and provided him with the above information. ********************** request to cancel his service and return the mobile device he purchased, he was advised that he would be eligible for a refund until the return window expires on June 11, 2025. Mr. ******* was provided information on the device return process and how to obtain the security PIN he would need to port his telephone number to another carrier should he wish to do so.

Should you have questions or require additional information please contact me at the telephone number provided below.

Sincerely,

****** *.
Xfinity Mobile Executive Resolutions
************** | Extension 3005362

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Comcast Corporation is NOT a BBB Accredited Business.

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Comcast Corporation is NOT a BBB Accredited Business.