Business Profile

Internet Providers

Comcast Corporation

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27,479 total complaints in the last 3 years.
8,940 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The cable company is charging me for service I no longer have. Once they got notice that the *** was going to end, they added cable service back to my account on their own. I called about this a year ago, and they removed it. Yet again this around the same thing is happening. I called, and they asked me questions that I had provided the first few times I called in. I returned all the equipment in person and asked them to stop the cable service only. They put me on a payment plan, but from my understanding, this was removed a year ago, but I am still being charged for these installments. They cut service off and told me that I have to make another installment plan in order for it to be turn on.
Business Response
Date: 06/20/2025
June 20, 2025

Better Business Bureau
***********************
*******************

Re:       ******** *******
************************
******************

            Case Number:          23447434
Date of Notice:        June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******** ******* regarding Xfinity service.

On June 13, 2025, I spoke with Ms. ******* regarding her concerns. Our records indicate Ms. ******* is currently subscribed to the Internet Essentials ************ at the monthly rate. The package does not include additional services, equipment or applicable taxes and fees which are subject to change.

Our records reflect on October 9, 2022, Ms.******* subscribed to the Internet Essentials Plus and the ********** at the retail rate. On October *******, Ms. ******* removed the **********, and on May 30, 2024, the ********** was added back on the account. Ms. ******* was charged for the ********** until it was removed on September 29, 2024.

On June 17, 2025, Ms. ******** account was disconnected for nonpayment of the past due balance as reflected on the June 4, 2025, billing statement. On June 17, 2025, a credit was applied to the account to compensate for the four months of the ********** charges. The credit will reflect on the July 4, 2025, billing statement.

Ms. ******** service has been reactivated on June 17, 2025. I apologize for any inconvenience experienced while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************.

Sincerely,

*** *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I no longer have an account with **********************, yet I am being billed.
Business Response
Date: 06/20/2025
June 20, 2025

Better Business Bureau
****************************;
**************************************

Re:******* ******
PA 17033

Case Number:23447400
Date of Notice:June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ****** regarding Xfinity Mobile service.

On June 11, 2025, I spoke with ******* ****** regarding a billing concern. Our records confirm ******* ****** paid the remaining balance owed for the mobile device. However, she did not pay the pending invoice for the billing cycle from May 3, 2025 through June 4, 2025, which was for a device payment that was not included in the remaining balance she paid.

As a courtesy, Xfinity Mobile agreed to credit ******* ******** account for the invoice. The credit was applied to the Xfinity Mobile account on June 11, 2025, and reflected on the account that same day. I apologize for any inconvenience that may have been caused while resolving this matter.

Should you have any questions or need additional information, please contact me at *********************************.

Sincerely,

Salinthia S.
Xfinity Mobile Executive Resolutions
Initial Complaint
Date:06/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have ************************* service with Comcast and it seems my contract expired and I didn't know it was expiring. It seems with the expiration of my contract the cost of my services were increased significantly but I wasn't given any notice. When I saw my upcoming bill, that's when I noticed it was so much higher and I didn't know why. I can't afford to pay this bill yet I'm expected to pay it even though I wasn't aware there was going to be a change in the cost. I have tried to reach out to them to get some help, but they are all very rude and mean. I wanted to speak with a manager but they refuse to let me or even arrange a call back. I was able to speak to someone to change my services so the cost is lower, but I can't get help with this bill that I can't afford to pay. This is very despicable to do to a customer. To raise the prices and not tell them yet expect them to pay the bill. I don't think I should have to pay this bill or at least the cost above my regular monthly cost prior to the increase.
Business Response
Date: 06/24/2025

June 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ***** *******
*******************
*********, CO 80123

Case Number: 23447320
Date of Notice: June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ******* regarding Xfinity service.

On June 10, 2025, I spoke with Ms. ******* regarding a billing concern. Our records indicate that the current 24-month *********** Double Play promotion ended on May 24, 2025, after which the standard retail rate went into effect. During our conversation, Ms. ******* acknowledged overlooking the notification on page 3 of the monthly billing statements from May 20, 2023, to April 20, 2025, that provided the date of the promotion ended.

On June 9, 2025, ***** ******* accepted a promotion for the ********** and Connect More Internet services. The service plan included a 12-month term agreement, which is valid from June 9, 2025, through June 9, 2026. However, on June 19, 2025, ***** ******* elected to disconnect the internet service while maintaining the ********** service.

I confirmed that Ms. ******* is currently subscribed to our ********** services at the standard retail rate. Equipment, additional features, taxes, and fees are not included in the package price. Ms. ******* declined to enroll in our Automatic Payments and Paperless Billing feature. I apologize for any inconvenience that may have occurred while working to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

****** *.
Executive Customer Relations
Customer Answer
Date: 06/25/2025
Some of the information shared by Xfinity is inaccurate, ************ is very deceitful and underhanded and this confirms that. Their representative asked me if I have ever looked at my bill and I said "I suppose I have at some point or another but I did not see any reference to the ending of my contract period". He then said :"That means you have seen the notice" and I said "No I haven't." "So, because you say I've seen it then that makes it gospel? "You can absolutely tell me what I've seen and what I haven't seen?" All throughout the call this representative was basically argumentative and it was quite obvious he had no desire to help me or make this right. He simply tried to trick me by asking if I've ever looked at my bill so he could use that to confirm I saw their note. To this day I have not nor did I ever see such a notice. This call was so upsetting I had to end it. This is what I expected from Xfinity because they are always very rude, underhanded, argumentative and lack the desire to help their customers. They could care less about customer service. This has always been my experience with them over the many years I've had their service. Lastly, whatever I did with my service after this complaint was filed is irrelevant to my complaint so the fact that the representative felt the need to mention it just goes to show he's trying to cover any details for future reference but this will never excuse the continued deplorable customer service I will continue to receive. I have spoken to many people about Xfinity and every single person hates them, their service and especially their customer service. Everyone has had the same experience I've had.
Customer Answer
Date: 06/25/2025
I don't think we need to proceed any further because Xfinity will never make this right. Thank you for your assistance in this matter. Only with your assistance was I even able to get any kind of a response and for that I'm very grateful. Please go ahead and close this case. I wasn't sure how to do that. Thanks again.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting Xfinity/Comcast for the past 5 weeks. There was damage to my internet cable supplying my home, they have not fixed this after multiple missed appointments and no shows from their techs. No one can tell me when is this going to be fixed and every time they just reschedule the appointment and no one appears again.
Business Response
Date: 06/24/2025
June 24, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       ******* ******

, MN 55311

                Case Number:                      23447150
            Date of Notice:             June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ****** regarding Xfinity service.

On June 10, 2025 I spoke with Mr. ****** regarding his concerns with the Comcast line. Our records indicate a service visit was completed on May 2, 2025 at which time the technician diagnosed and corrected the service issue by replacing the damaged drop and referring the concern to the underground team to have the line buried.This request was inadvertently cancelled on May 19, 2025.

On May 19, 2025 a new order for the drop bury request was entered. The technician was on site May 26, 2025. However, he was unable to complete the work because the request to mark the utility lines had expired and needed to be reordered. The request was resubmitted and the Comcast line was successfully buried on June 16, 2025.On June 17, 2025 I spoke with Mr. ****** at which time he confirmed completion of the work as requested.

I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

*****
Executive Customer Relations
Customer Answer
Date: 06/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* Fastag
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/26/25, a charge of $141.49 appeared on my credit card a charge I did not authorize. My mother, who has a separate account (to which I am not connected and whose address I do not share), made a payment using her checking and routing number through your self-service phone portal. Despite that, my card was somehow charged.We both called to report the issue and were told my card would be refunded. That did not happen. Instead, the refund was incorrectly issued to her account, not mine.I followed up on 6/9/25 at 7:15 PM. I was told I wouldnt receive a refund and couldnt be provided with any documentation explaining how this happened. I asked to speak with a supervisor and was eventually transferred to Faith around 8:16 PM. At first, it seemed she might resolve the issue, but she ultimately claimed there was no way to issue a refund.I also asked again that my card be removed from my mothers account a request I originally made on 5/26. Faith confirmed it was not removed and said the system wouldnt allow her to do so. This is completely unacceptable. Your platform continues to store and use my credit card on another persons account, without authorization or consent.I informed her I had already contacted my credit card company. Since Comcast has refused to correct the issue, failed to remove my card, and wont issue a refund, I will be reporting this as fraud and requesting a new card with a new number. She stated she would notate that on the account.This entire experience is beyond unacceptable. The failure to provide accountability, transparency, or even basic resolution from a multi-billion dollar corporation is disgusting and perverse. Your internal errors have caused financial harm and ongoing stress all due to failures fully within your control.I expect someone to contact me directly to resolve this matter immediately
Business Response
Date: 06/25/2025

June 25, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:       ***** ******
            ******************
            **********, ** 15237

            Case Number:                      23447027
            Date of Notice:             June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ****** regarding Xfinity service.

On June 19, 2025, I spoke with ********* regarding a refund request. Our records indicate that Mr. ****** is due a refund for a billing charge applied to his credit card in error and confirmed that it will be received within five to seven business days. On June 19, 2025, Mr. ****** confirmed receipt of refund.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations
Customer Answer
Date: 06/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as they have issued the refund and have claimed they removed me from the account so that this doesn't happen again.

Regards,

***** ******
Initial Complaint
Date:06/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
xfinity claims to have free hbo movies and starz shows for Free this week. try and click to do so and it says ***** a movie and subscribe to watch the ********** bait and switch lies. i complained to customer service, she (*****), said she agreed.
Business Response
Date: 06/24/2025

June 24, 2025

BBB of ******************* & ********************
*************************************************
**********************

Re: ***** *******
****************************************************************
******************

Case Number:23446999
Date of Notice:June 10, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ***** ******* regarding Xfinity service.

On June 10, 2025, I initially spoke with Mr. ******* regarding his concern of not being able to access the complimentary Free this Week programming through the Xfinity Stream app. Free this Week is a service where you can watch select programming and apps at no extra cost. This content varies from week to week, and available content varies on Xfinity X1, Flex, Xumo Stream Box, and Stream. Mr. ******* was informed that some networks or apps may require a Xfinity TV subscription for full access. Therefore, while you can view some content, not all may be available without a TV subscription. Xumo Stream Box customers can access most Free this Week content on their Xumo Stream Box.

On June 17, 2025, I spoke with Mr. ******* and confirmed that he could access the programming provided. Our records do not confirm that there was a technical issue with the Free this Week feature. On June 17, 2025, a courtesy credit was issued to the account. This credit will reflect on the July 16, 2025, billing statement. I apologized for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for a resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

***** *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have contacted Xfinity/Comcast numerous times over the past month, both with chats and with their automated system. We have had multiple technicians to our home to determine what is wrong. We have explained that the issue affects both our cable and internet, and that the issue is also affecting our father, who lives down the road. The issue seems to be heat-related, as it appears early-to-mid-morning, and disappears late afternoon-to-early evening. The technicians either cannot find an issue (because their arrival is not during the problematic time in our service), or they say the issue is upstream of us and requires a "bucket truck" to fix. In a month we do not know if a bucket truck ever came, but the issue persists. When escalating the issue with their system, we have not gotten any real help, and we have been offered a $40 credit for losing about 1/4 of our monthly service, with no real solution in sight. I suspect the issue is with a tap or booster in the lines somewhere, but they do not seem real interested in resolving the issue. We have been with Xfinity/Comcast/Adelphia for decades and am waiting for another service to step in so these issues go away. In the meantime, I want the service we are paying for to be restored for the entire time we are paying for it.
Customer Answer
Date: 06/13/2025
This is just a follow up to my initial complaint. We still do not have reliable service at our residence. We did get an email shortly after I filed this complaint with you from "Comcast ***************. I do not know what that was meant for, as they tried contacting me once by phone and an auto-generated email after that. I have called "Comcast *************** repeatedly with information about the ongoing struggle to get our services fixed. I have had NO response from "Comcast *************** since their initial contact. My wife and I have had numerous calls with **************** people since my complaint was filed with you. We keep getting the run-around. The issue was supposed to have been escalated days ago and someone come to make repairs days ago, but they never came. We explain that a bucket truck and crew are needed to repair our issue (this is what some technicians have told us after coming to our home). No bucket truck has arrived. We got another technician in a pickup truck with a ladder show up yesterday (finally someone actually showed up). While he tried to be helpful, he said what other technicians had already told us...we needed a crew with a bucket truck. A different crew showed up yesterday (6/12/25) to install a new underground line from the last power pole to our home, but they left without doing the installation. We have not been told if they will return or not to complete the job. The only glimmer of hope in this INSANITY is that my father got a technician arrive at his home yesterday, also. My father has had the same issue that we have been having, and lives just down the street from us. His technician said he was working on getting a crew with a truck to come fix the issue. He said he would TRY to have it there same day, but this did not happen. If they fix my father's issue, my issue will be corrected, too. Sadly, when my father called last night about the status of a "crew with a bucket truck", he was told it could take up to 72 hours! This is for an issue that has gone on for several weeks, that was supposed to be escalated! So far, except for the local technicians that have come out (they have so tried to be helpful), the rest of those involved have been less-than-useless.
Business Response
Date: 06/25/2025
June 25, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:                     Case Number:                     23446119
               Date of Notice:             June 10, 2025

            **** ****
**************************************************************

Dear *** or Madam:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by **** **** regarding Xfinity service.

I made several attempts to contact **** **** via telephone and email. Although I was unable to reach **** ****, a review was completed on the account. Our records indicate that our technician completed a service visit as Referred to ******************* Affecting, Refer to Underground, Replaced Drop Connector and Drop Ground Block on May 16, 2025.Our technician completed a service visit as Customer Not Home on June ******.

Our technician completed a service visit as Referred to *********************** Affecting, Replaced CPE (Customer Premise Equipment), and Onsite Outage on June 12, 2025. No equipment was replaced. On June 13, 2025, our technical operations leadership team advised that the service visit was completed by our technician with a referral to maintenance and outage stating that a bucket truck is needed. Our technician completed a service visit as Referred to ******************* Affecting,Replaced CPE (Customer Premise Equipment), and Onsite Outage on June 14, ******* equipment was replaced.

On June 16, 2025, our maintenance leadership team advised that technician had no signal at the tap,and maintenance completed the repairs on June 14, 2025. As per maintenance ticket completed on June 14, 2025, cause indicated Active/Passive Set Incorrectly.Resolutions include Aerial Repaired/Replaced, Forward/Return Balanced,Hardline Connector Replaced, and Passive Repaired/Replaced. Our technician completed drop bury on June 16, 2025.

On June 9, 2025, a service credit was applied to the account. The credit reflected on June 16, 2025,statement. On June 19, 2025, an additional service credit was applied to the account. The credit will reflect on July 16, 2025, statement. The total credits were applied, as explained above, for cable and internet service adjustment for the service period of April 30, 2025, to June 14, 2025. To resolve this matter, contact with **** **** is necessary. I apologize for any inconvenience that may have been caused while attempting to resolve this matter.

I trust this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *************.

Sincerely,

Gay R.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Xfinity promotes 2 years of free peacock if you switch to their service, which we did but they have a technical glitch when activating the promo so it doesn't even work. Their customer service cannot resolve the issue so the whole thing feels like a bait and switch.
Business Response
Date: 06/25/2025
June 25,2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ******* ********
            8766 ******* Court
            ******,CO 80003

Case Number:                    23445921
            Date of Notice:             June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******* ******** regarding Xfinity service.

On June 11, 2025, I spoke with authorized user, Mr. **** ********** regarding his service concern. Our records confirm the issue was caused by Mr. ********** using the incorrect email to log into his Peacock subscription. On June 11, 2025, the service issue was corrected by Mr. ********** using the same email address used while initiating free Peacock subscription. He is now able to fully access content. I apologize for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ***************.

Sincerely,

******** *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The quality of the picture on television has decreased every time the price increases. 15 years ago I had better picture quality then currently Ive complained for 3 or more years.
Business Response
Date: 06/23/2025

June 23, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: **** *********
**************************************************
******************

Case Number: 23433821
Date of Notice: June 9, 2025

Dear Sir/Madam:

This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by **** ********* regarding Xfinity service.

I attempted to contact Mr. ********* via telephone and email several times; however, my attempts were unsuccessful.

Our record shows that **** ********* is currently subscribed to the X1 Premier Pro Plus Double Play package at the standard retail rate. **** ********* also receives a monthly Xfinity Mobile discount.

To resolve this matter, contact with Mr. ********* is necessary. I apologize for any inconvenience that may have been caused while attempting to resolve this matter.

I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

Sincerely,

******* *.
Executive Customer Relations
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/29/2025 we opened a ticket (CR202532506) with Comcast letting them know all the TV's in our Nursing Home facility (*************************************) were down. After numerous calls (6x) to have this escalated, a technician was sent out on 6-5 but he did not have the tools to fix the issue. The technician said he put in a ticket to have a technician dispatched ASAP. As of 6-9-2025 there has been no further contact by a technician. Called again and they have no status update or see where another ticket was opened. We opened another ticket CR204163645 to have a technician that can actually fix the issue at the box by the road dispatched. The Nursing Home is having to wait entirely too long for a service that is paid for monthly to be corrected. We need this service restored **** but cannot seem to get anyone that can actually fix the issue to the site.
Customer Answer
Date: 06/17/2025
Issue was resolved only after filing this complaint. Once this was filed, I was contacted and on 6/13/2025 the issue was resolved (15 days after the company was notified that the Nursing Home's cable TV was down). Thank you for your assistance in getting this resolved.

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Comcast Corporation

Comcast Corporation

Comcast, Inc.

Comcast, Inc.

Comcast Corporation

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Comcast Corporation is NOT a BBB Accredited Business.

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Important information

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Customer Complaints Summary

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Comcast Corporation is NOT a BBB Accredited Business.