We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Comcast Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Comcast Corporation has 926 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 27,543 total complaints in the last 3 years.
    • 8,969 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to transfer my service because I was no longer happy with them. They refused to unlock the phone number after I cleared u the bill. Ive been trying to resolve this issue since May and still have not got a resolution. What can be done about this, I am so unhappy with them right now.

      Business Response

      Date: 10/12/2022

      October 12, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************,** 19103

      Re:       ****** *******
                  **************************************************************************************************************************************** 19114

                  Case Number:                      18188135
                  Date of Notice:             October 9, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *************************** regarding Xfinity Mobile service.

      On October 11, 2022, I spoke with ****************** regarding her Xfinity Mobile concerns. Our records indicate ***************** Xfinity Mobile devices have been unlocked successfully on July 26,2022, and October 6, 2022. ****************** was advised that her bill would need to be current before the devices were eligible to be unlocked. ****************** advised that she was trying to port out before another billing cycle started on October 7, 2022, however, had one line of service that did not get disconnected in time.

      On October 11, 2022, as a courtesy, a credit was applied to her last billing cycle to cover unused services, credit will appear on November 7, 2022, billing cycle. I apologized for any inconvenience this may have caused while attempting to resolve this matter.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.

      Sincerely,


      **********
      XM Executive Resolutions

    • Initial Complaint

      Date:10/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved our business in beginning of August, 2022. We transferred our internet service from Comcast Business around that time. I was advised by one of the Comcast Business Representatives that I should sign the full-price plan with them, and then they will reduce the price to the original level, which is from about 310$/month to 110$/month. To make story short: Over the month of August, September, and October, they billed me a total of $720, and they now has no intention to honor their words, which is going back to August and backdate the bill. I still have the email correspondence with the representative. Now, they change my account to be handled by new representative, and the new one seems to ignore the promise made by the old representative. I also explored the option of downgrading from 200mbps to 50mbps, citing the advertisement sent to me from Comcast Business, but the new representative quoted me a price around $120/month for 50mbps. Lastly, when I used the chatting option from their website to try to resolve this issues, and asked them how to save the conversation, they cancel the chat before I had a chance to save it. In all cases, they always refer me to call someone, yet there is no direct line to call. There is something wrong with this company!

      Business Response

      Date: 11/09/2022


      November 9, 2022


      BBB of Metro ************* & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:*******************
      621 ***************
      ************, **  95111

      Case Number:18188125
      Date of Notice:October 13, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************* regarding Comcast Business service.

      Our records indicate on July 25, 2022, ************ requested to transfer his Comcast Business Internet service and accepted Business Internet 200 at the retail rate.  On August 8, 2022, ************ requested to downgrade service and the promotional rate requested applies to new customers only.  Available package options were discussed with ************ and a service agreement for the Ultimate Business package at a promotional rate was sent to him that same day. 

      On September 15, 2022, ************ accepted the 24-month promotion for the Ultimate Business package effective September 23, 2022, through October 2, 2024.  At the conclusion of the promotion, the retail rate will become effective.  Equipment, additional service, taxes, and fees are not included in the package pricing and are subject to change. 

      On October 19, 2022, I spoke with ************ and advised him of the above information.  As a courtesy, credits were applied to the account on September 15, 2022, and October 25, 2022, to backdate the promotional rate to the start of service.  These credits will reflect on the billing statements dated September 28, 2022, and October 28, 2022, respectively.  I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

      Regards,


      ****************
      Regulatory Compliance Team

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July of 2022 I called xfinity mobile to see if they had a promotion. the lady offers me one and states if I dont like the service I can return it within 30 days for full refund. Phone came in a week later and after 5 days of them trying to activate it I gave up. Returned phone per company and received email saying refund and service is done. August comes and I received a bill after 5 or so calls it gets taken care of.September comes and more bills pile up, I called and get no response cause I dont have an account with them..( maybe thats a good hint) .I cancelled my card on file and wish they dont touch my credit and stop harassing me.

      Business Response

      Date: 10/17/2022

      October 17, 2022


      Attn: Complaint Department
      Better Business Bureau 
      1880 **********************************************., Suite 1330 
      ************, ** 19103

      Re:***********************
      5361 *************************
      *****, ** 33331

      Case Number:18188122
      Date of Notice:October 14, 2022

      Dear Sir/*****:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by *********************** regarding Xfinity Mobile service.

      I spoke with ************** on October 14, 2022, regarding the Xfinity Mobile account. Our records reflect **************' Xfinity Mobile service was disconnected on July 20, 2022, at **************' request. ************** returned the device purchased on July 7, 2022. The device was processed at Xfinity Mobiles Return warehouse on July 25, 2022, and pursuant to Xfinity Mobiles Return Policy a restocking fee with applicable tax was assessed. 

      Our records reflect Xfinity Mobile received payment for the restocking fee on September 3, 2022, however the payment was returned to ************** financial institution at their request on the same day. As the restocking fee is a valid charge, the restocking fee and applicable tax is due on the Xfinity Mobile account. Requests for compensation are respectfully, denied. I apologized for any inconvenience experienced while attempting to resolve this matter.

      I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      ****************
      XM Executive Resolutions 

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the xfinity by comcast store located at ************************************************************* to activate a travel pass so I could use my phone in ***********, they told me the pass was active and I could travel without worrying for any extra charges. When the bill came the charges were 170 dollars extra of what I was told I would pay. I called the customer service line and they told me theres no record of me visiting the store and activating the travel pass so they wouldnt take off the charges from my bill and couldnt do anything to help me because theres no proof that I was in the store to activate the travel pass.

      Business Response

      Date: 10/28/2022


      October 28, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:      
                      Case Number:                      18188121
                  Date of Notice:             October 14, 2022


                  ***********************************
                  ********************************************************* 2
                  *******,** 60625

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by *********************************** regarding Xfinity service.

      Our records indicate the global travel pass for the phone number ending in **** was not activated for the billing statement generated on October 11, 2022. On October 13, 2022, Xfinity Mobile Specialist provided education on the global travel pass and pricing for the international charges; applied a courtesy credit to the billing statement from September 11, 2022, to October 10, 2022.

      I spoke with ************************ on October 17, 2022, reviewed the information above,and confirmed on October 13, 2022, two courtesy credits were applied to the mobile account. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      **********************
      Executive Resolutions

      Customer Answer

      Date: 11/02/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:10/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a voluntary disconnection form to disconnect a business account on 12/15/2021. I mailed in equipment as instructed and had no access to use their internet services. I received a bill in January 2022 for a months service. I called to share I had cancelled the service and was confused on why I was being billed. I was told it was an error on their end as the account took a couple weeks to reflect the cancellation. Now I have an overdue bill with added late fees. I contacted customer service again today and was told they continue to bill for 30 days even after you cancel service (even if you cannot use their service after canceling). This seems like fraudulent activity- billing for a service that cannot be used.

      Business Response

      Date: 11/01/2022

      November 1, 2022


      BBB of Metro ************* & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:*******************************
      17145 ************************************************************************** 33160

      Case Number:18188114
      Date of Notice:October 13, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************************* regarding Comcast Business service.

      On October 25, 2022, I spoke with ****************** via email regarding a billing concern. Our records indicate that ****************** was subscribed to a 24-month agreement for the Business Internet and 1 Mobility Line.  This package was effective December 7, 2019 and scheduled to expire on December 7, 2021.  ****************** has been advised that Article 5.1 regarding the 30-day notice required when disconnecting services, can be found in her Terms and Conditions (https://business.comcast.com/terms-conditions-smb) and on her page 5 of her service order agreement.  

      On December 15, 2021, we received the signed Voluntary Disconnect Request form from ****************** and scheduled a disconnection of service effective January 14, 2022, as requested.  A final bill, documenting the account disconnection, was generated on January 14, 2022. On October 18, 2022 a payment was received leaving ****************** account leaving a zero final balance. Please be advised billing on this account is accurate. I apologized for any inconvenience experienced while attempting to resolve this matter.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at **************.

      Sincerely,


      **********
      Executive Customer Relations

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paying $1800 for a defective ******* galaxy fold z 3. The phone had a known defective with the screen having a black line down middle of screen and the right side of screen not working. Xfinity won't simply swap out phone. Why do I have to pay for defective phone and use insurance and pay them to cor a known defect??? I just don't want service or phone because I should not have to pay for defect and I'm not satisfied with customer service or product. I keep being told the same thing. They kno this phone is defective and they are not willing to make it right. I. Have not gotten any help in store or over phone. I feel like I'm stuck with a defective phone and paying for it an crappy service. I just want out of paying for this phone and service because I'm being taken advantage of due to fact I have to pay for something I didn't do. I am so upset, I have anxiety and feeling like I'm stuck with paying them because of contract but they don't want to help in any way. I was also told by xfinity customer service to bring phone in to haveit repaired or replaced due to it only being 4 months and when I got to store they said they don't repair or replace. I have to use insurance and pay deductible. Where's the help and courtesy of understanding the debt phone should be handled with in store replacement or repair screen. I'm just not happy with service, company, customer service or phone especially since in stuck with $1800 bill plus cost of service. They should not be able to treat customers like this. I just want out with no penalties. Help!!! Please!!!???!!!

      Business Response

      Date: 10/18/2022

      October 18, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:*******************************
      20121 ******************************
      ********, ** 97233

      Case Number:18188113
      Date of Notice:October 13, 2022

      Dear Sir/*****:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ******************************* regarding Xfinity Mobile service.

      On October 14, 2022, I spoke with ****************** regarding her concern. Our records indicate on March 26, 2022, the ******* Galaxy Z Fold3 5G device was ordered and shipped on April 20, 2022. The device was delivered on April 22, 2022 for the mobile number ending in 9247. 

      On October 1, 2022, ****************** contacted Xfinity about the device being defective due a line on the display screen. ****************** was referred to the manufacturer as Xfinity Mobile allots a 14-day return/exchange window and ****************** exceeded that timeframe. However, she is still within the 12-month warranty timeframe with the equipment manufacturer. ****************** decline the option to contact the manufacturer. 

      In addition, ****************** was advised she can contact Assurant to inquire about her options as the device has the ********************** Protection Plan. These options were declined, and ****************** was advised if the device falls within warranty she would not be billed for the repair/replacement of the device. ****************** can also contact a You Break I Fix location or an authorized ******* repair location in her area to have the device repaired. 

      Lastly, ****************** is not under a service agreement with Xfinity Mobile and can cancel the service at any time. ****************** would be responsible for the remaining device balance. ******************** request for compensation is unjustified and has been respectfully denied. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.

      Sincerely,

       
      ****************
      XM Executive Resolutions

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay too much I have to call them 5 times to get a door **** installed first time the driver said they were there wasnt 2nd time the person said no time to do the job they blocked him for a quick check not a installation 3rd time they sent someone that only do cable internet 4th time I left work early they saying the tech never put the appointment in the system 5th I took off work I want my money back almost 300 a month for what

      Business Response

      Date: 10/27/2022

      October 27, 2022


      BBB of Metro ************* & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103
       
      Re: *******************************
      216 *******************
      ************, ** 15136

      Case Number:18188112
      Date of Notice: October 13, 2022

      Dear Sir/*****:

      This letter is in response to the above-referenced complaint submitted to the H33373**635**3**13639H by ******************************* regarding H313131393**030**3137H service.

      I attempted to contact ****************** via telephone and email several times. While my attempts were unsuccessful, our records confirm that on October 6, 2022, our Technical Operations team installed the H313131393**030**3137H Home Doorbell. 

      On October 20, 2022, I applied a courtesy credit to waive the installation fee. This credit reflected on October 25, 2022, billing statement. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust that this letter provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      **********
      Executive Customer Relations

       


      ********************** Home Licenses: **: ******, ****** Complaints *** be directed to the **********************************************, **** ********************, PMB 392 ********************************, **************; **: ****** Regulated by the ********** of *********************, *******************************************************************************************************, **************; ******* ******, BTR 18287-0; CA: CSLB ******, ACO **** Alarm company
      operators are licensed and regulated by the ****** of ******** and ************* Services,******************************, ********************************************************************************, https://www.bsis.******; CT: ELC 0189754-C5; DE:FAL-0299, FAC-****, SSPS ******; FL: EF0000921,
      EF20001002,EF0001095; GA: LVU406303, LVU406264, LVU406190; LVU406354; IL: PACA 127-001503;LA: F1691; MA: SS001968; MD: 107-1776; ME: LM50017039; MI: **********; MN:TS674412; MS: ********; **: 2335-CSA, ******************************************************************************, **************; **: Burglar and Fire Alarm Business Lic. # **BF00047700;NM: ******; **: licensed by the N.Y.S.
      ******************* ***********; OH: LIC# **-89-1732; OR: CCB ******; SC: BAC-1**97,FAC-*****; TN: ACL ****, ACL
      1604; **:ACR-1672104,-1818, B16922, B02571 Licensed by the ***** ********** of ****** Safety Private ******** Board, P.O. Box 4087,
      ******, ** *****,**************; **: 8226921-6501; ******************** 11-7361; VT: ES02366;WA: COMCABS892DS; **************: ECS ******, BBL ************; WV: WV049211.Valid 1/1/22

    • Initial Complaint

      Date:10/09/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year when we reached out to xfinity to set up home internet, they sold us on mobile plans too. They told us we would get SIM cards in the mail and all we had to do was get them activated when we got them. Turns out we never got them in the mail and my husband and I didnt really care to follow up. They started charging my husbands debit card for it while charging my credit card for internet. Neither of us knew. They billed us since January 2021. In July 2022 I found out what was going and called the company. They apologized and refunded 4 months worth of payments back to us on the card and informed us the rest would be sent via check. Since July (7/5/2022) I have called a couple of times and every time they tell me they are on it. Finally early September (I think) when I called the guy admitted no case was ever filed (despite being told every time I called that I would get it and its being worked on). He finally opened a case and gave me a confirmation number. I called back last week and this woman ***** kept reiterating that she was the right person and would help me with my issue. Well, she lied too because she wasnt the right person as she didnt have answers, told me she reached out to her supervisors and would call me within ***** hours. (This was on 9/24/22) I have still not heard. Im tired and frustrated. They owe me more than $1000 and keep lying to me every time I call (which also takes 1+ hours). Its horrible to be treated this way. The account is under my husbands name - *******.

      Business Response

      Date: 10/26/2022

      October 25, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:       *********************
                  *************************************************************************************************; ****,** 46311

                  Case Number:              18188109
                  Date of Notice:             October 12, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************* regarding Xfinity service.

      Our records indicate on July 5, 2022, an Xfinity Mobile Specialist assisted ************* with deactivating the mobile account and explained a bring your own device order was submitted for two devices on December 28, 2020. After seven days the billing began causing the monthly AutoPay to process for the unused services for the billing statements from February 2021 to July 2022. There were multiple contacts regarding the delay in receiving the refund check from August 2022 to September 2022, with no update on the status of the refund request.

      I spoke with ************** on October 20, 2022 and confirmed the refund request was approved and processed on October 13, 2022; the reference #******** for the manual check. I advised ************** to please allow up to eight weeks for the check to be received and confirmed the mobile account is no longer active. I apologized for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust that this ****** provides your office with the information required for resolution in this matter. Should you have any questions or need additional information, please contact me at *********************************.

      Sincerely,


      **********************
      Executive Resolutions

      Customer Answer

      Date: 10/26/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you so much for your assistance in getting this resolved as I am certain if it werent for you this would still be unresolved. 

      Regards,

      *********************

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made several complaints against Comcast for the lack of service concern in my mobile devices I've Experience intermittent Mobile service for the last couple months I have tried to contact the customer executive office of ***************************************** several times every time the company tells me that somebody's gonna get in contact with me within 24 to 48 hours which never happens I have now been without cell phone service on one of my lines for the last 2 months and they continuously still charge me for the service they have not yet to give me any credit for the 3 weeks Of no service for my other phones Every time I file a complaint with the Better Business Bureau a Comcast exact contacts me one time the time tells me somebody's gonna call me and never happens and then tells Better Business Bureau that they have solved my problem which is untrue I still have no service and one of my phone lines and I have her several times to just go ahead and go through a new company because Comcast is not willing to fix your problem as of this morning they have told me that I've never filed any complaints with the the escalation department at Comcast when I've continuously called them every day several times A-day for the last couple weeks

      Business Response

      Date: 10/26/2022


      October 26, 2022


      BBB of Metro ************* & Eastern ************
      1880 **********************************************., Suite 1330
      ************, ** 19103

      Re:*********************************
      11655 ******* Trails
      *******, ** 30228

      Case Number:18169786
      Date of Notice:October 10, 2022

      Dear Sir or Madam:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************************* regarding Xfinity Mobile service.

      I made several attempts to contact ******************** via telephone and e-mail, however, my attempts were unsuccessful. As we are unable to reach ********************, the request for compensation has been respectfully declined. In order to resolve this matter, contact with ******************** is necessary. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter.

      I trust this letter provides your office with the information required for resolution in this matter Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      ********************
      Xfinity Mobile Regulatory Specialist

      Customer Answer

      Date: 10/26/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 18169786

      I am rejecting this response because:


      Regards,

      *********************************




       Someone found an xfinity guy in contact with me one time and I told him the day to call me back when I wasn't at work the lady never called me back then she sent the email saying that she tried to contact me what she never did and then I responded back to email that she never called me back and I never got a response back then she said another email again a couple days ago talk about she tried to contact me several times what she did and my phone still's not 1 of my phone it's still not working and I have made several attempts to contact her and she'd never responded they still owe me money and the situation still has not been resolved thank you



      Business Response

      Date: 11/04/2022


      November 4, 2022

      BBB of Metro ************* & Eastern ************
      1880 ***************************************************, Suite 1330
      ************, ** 19103

      Re:*********************************
       116655 ******* Trails
      *******, ** 30228

      Case Number:       18169786
      Date of Notice:      October 26, 2022

      Dear Sir/*****:

      This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by ********************************* regarding Xfinity Mobile service. 

      I spoke to ******************** on November 4, 2022 regarding his issue.  After troubleshooting with ********************, it was determined the wrong IMEI and SIM card was on the line.  Once the correct information was updated, ******************** line was working.  I provided ******************** a credit for two months of no data on his line. I apologize for any inconvenience that *** have been caused while attempting to resolve this matter. 

      I trust this letter provides your office with the information required for resolution in this matter Should you have any questions or need additional information, please contact me at ********************************. 

      Sincerely, 




      ******************** 
      Xfinity Mobile Regulatory Specialist

    • Initial Complaint

      Date:10/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I , *************** , would like to file a complaint against Comcast Xfinity due to they didn't apply my payment to my bill and my services have been shut off. On August 23, 2022 I paid $142.70 using my TLC ************ debit card. The amount was to settle the account to a zero balance but that did not happen. Looking at my bank statement , the payment went to Orbital Connect SE and no one seems to be able to find where the payment went. They send us from person to person with no results With the help of my Son, ************* and my neighbor ***********************, we have spent more than a week trying to track this money down. Can you please help me get a refund of my money, since it was never applied to my bill? Thank you *****************************

      Business Response

      Date: 10/18/2022

      October 18, 2022


      BBB of Metro Washington DC & Eastern ************
      1880 **********************************************.,Suite 1330
      ************, ** 19103

      Re:       ***************
                  *************************************************************************************************************** 49221

                    Case Number:                    18172139
                  Date of Notice:             October 5, 2022

      Dear Sir/Madam:

      This ****** is in response to the above-referenced complaint submitted to the Better Business Bureau by ********** regarding Xfinity service.

      Our records indicate on August 24, 2022, a payment was received. However, on September 23, 2022, the payment was returned as a **** chargeback. The returned payment was added back to the balance and reflected as past due on the October 1, 2022 billing statement.Since there was no payment to replace the returned payment, the service was interrupted for nonpayment on October 7, 2022.

      On October 10, 2022, I spoke with ***********************, an authorized user on ***** Pools account, regarding the payment concern. As a courtesy, the service was restored, and credit was applied to the account, waiving the past-due balance. The credit will be reflected on the November 1, 2022 billing statement. I apologize for any inconvenience experienced while attempting to resolve this matter.

      I trust this ****** provides your office with the information required. Should you have any questions or need additional information, please contact me at ********************************.

      Sincerely,


      **************
      Executive Customer Relations

    Comcast Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.