Business Profile
Online Shopping
Snipes USAThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Snipes USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 389 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
01/29/24 was the date of order. I paid $243.45 for 3 hats and a pair of boots. The hats were shipped but the tracking for the boots never updated to shipped. Its been 2 weeks Ive tried contacting them by email/website and ******* still no reply or update on my order. I wanted this item to wear on January 14 now Im out my money. I went in store and was told nothing they can do. This is unacceptableBusiness Response
Date: 02/13/2024
A refund was issued on February 9th. We received no response from the customer.Initial Complaint
Date:02/09/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********** Total = $131.07 Dear Sir/Madam, I am writing to bring to your attention an issue I have encountered with my recent purchase from Snipesusa.com. On December 6th, I ordered two pairs of shoes from their website. However, upon receiving the shoes on December 13th, I discovered that they did not fit me properly. According to their order policy, I was required to pay for the return of the shoes, which I promptly did. On December 16th, I returned the shoes as instructed. However, despite emailing them to inquire about my refund, I received no response. To make matters worse, I discovered that there is no phone number associated with their store, making it difficult to seek assistance. To my surprise, a few days ago on February 7th, I received an email from Snipesusa.com asking how they could assist me. Unfortunately, I did not notice this email until I received a follow-up email stating that my case had been closed without any refund being issued. I am reaching out to you in the hope that you can help me resolve this matter and retrieve my money. I kindly request your assistance in getting the refund that I am entitled to. Thank you for your attention to this matter. Sincerely,*******************************Business Response
Date: 02/13/2024
We have responded to the cusotmer on February 11th with the following email:
Hello *******,
I'd be delighted to assist you with your return status! Could you kindly share the tracking number for the return shipment? Once I can verify that the order has arrived at our warehouse through the provided tracking number, I will promptly process your refund.
If you have any more questions or need further assistance, please let us know! We're here to help!We have not received a response from the customer.
Business Response
Date: 02/26/2024
This customer was refunded on January 5, 2024.Initial Complaint
Date:02/08/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent me the wrong item and are wanting me to pay for the shipping backBusiness Response
Date: 02/13/2024
The customer did ordered leather converse shoes and received the correct item. Our return policy states that the customer is responsible for all shipping charges.Initial Complaint
Date:01/23/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased several pairs of shoes Received the shoes, however one pair was 2 different sizes. Because I purchased on ******, I was unable to return in store. Sent item back to company, sent emails, no response on status of email, contact information on website does not work, website contact portal doesnt work. They dont respond to emails.Business Response
Date: 01/24/2024
We have responded to this customer directly via their customer service request.Customer Answer
Date: 01/24/2024
The business has resolved the issue
the case can be closed.Initial Complaint
Date:01/19/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband purchased a pair of *** ****** 5 ***** for our son on 12/20/23. They created a shipping label on 12/22/23. It is now 1/19/24 and my son’s sneakers were never shipped nor received. The first time we called snipes for answers, The guy who answered the phone said that the sneakers were sent to a place in Brooklyn NY named ***** **** for the sneakers to be shipped. The next day I called this store back with the same question about the sneakers. The guy who answered the phone again said I have to contact ***** ****. I have been calling ***** **** and no one has ever answered the phone. I again call back this same snipes store that we ordered from to let him know ***** **** is not answering the phone so I can’t get any answers. He then tells me I have to keep calling and calling. I say ok and again attempt to reach out to ***** ****. Weeks go by, still have not received the sneakers. I want the order canceled and I want a refund. I called this same snipes store in Philadelphia to tell this same guy who answered the phone that I want my money back and I want the order canceled. He tells me I have to contact customer service.I call snipes back to tell them that all I get is a recorded message saying “sorry we can’t take your call at this moment.”He proceeds to tell me that as long as I have the receipt I can get a refund at any snipes store. I say ok. I printed my order receipt from my email and drive 30min to the nearest snipes store only to have the person in the store tell me that they cannot cancel orders in the store it has to go through customer service because customer service handles all of the online orders. I tell him cs does not answer. He then says I have to email them. I retrieve the email and ask him, well what is the time frame I can expect an answer from cs. He proceeds to tell me that he doesn’t have a time frame for that. I leave the store and emailed cs right away ( I am still waiting on a reply).Business Response
Date: 01/21/2024
We have responded to this customer directly via their customer service request.Customer Answer
Date: 01/27/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:01/18/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 pairs of shoes from the seller 12/26/2023. Seller sent me one pair of shoes that were neither of the shoes I ordered. Multiple customer service requests have been unanswered. Order number ***********.Business Response
Date: 01/21/2024
We have responded to this customer directly via their customer service request.Initial Complaint
Date:01/16/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 12th I went online and ordered a pair of men's timberland shoes when I went online to track my order it kept saying error I looked up the customer service number they keep saying they are not taking calls they took out the 112.50 from my account they emailed me this morning saying that I was canceled I would like my refundInitial Complaint
Date:01/15/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 3 items online. I received an email stating that two of the 3 items were canceled, with no explanation as to why. I was charged $9.95 for shipping for the one item they had. I went online and reordered the two items that were canceled for no apparent reason. They charged me $9.95 shipping a second time. When the package arrived, one of the items sent was not what I ordered and paid for. I have contacted customer support through email, because there is no phone number to call. There is no way to speak to a customer representative. I advised them in the email of the incorrect item and of the same items being canceled on my previous order. I asked for a prepaid label to send the items back and a full refund. At this point I do not want to do business with Snipes. I should not have been charged shipping a second time after they canceled the two items that were clearly available. I received an email back two days later stating they were closing the case and marking it as resolved. I was NEVER contacted by anyone and the matter was never resolved. There is no way to speak to anyone. They take your money, then dont resolve your issues. I paid for something that I never ordered or wanted. This is completely unacceptable.Business Response
Date: 01/21/2024
We have responded to the customer directly via their customer service request.Customer Answer
Date: 01/22/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:01/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on Jan 2 from snipes after delayed shipping it states it was delivered but I never received item after putting in two requests today help resolve no response from companyBusiness Response
Date: 01/21/2024
We have responded to this customer directly via their customer service request.Initial Complaint
Date:01/11/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered shoes for my wife's birthday they never came tried callin but the phone number is disconnected I sent multiple emails no reply Order number is ***********Business Response
Date: 01/21/2024
We have responded to this customer directly via their customer service request.
Snipes USA is NOT a BBB Accredited Business.
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