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Business Profile

Optician

Eye Encounters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past I have patronize this business because of there offer of 2 pairs of eye glasses for $79.99 that also includes a eye exam for the prescription needed to order the eye glasses, so because of being on a fixed retirement income from Social Security Retirement Benefit, and because of no other income I and forced to find deals, so as in the past this same establishment did and had complied with there offer of which they have a huge impact poster on there store front window, that stipulates as followed, GET 2 PAIRS OF EYE GLASSES INCLUDING A EYE EXAM FOR THE PRESCRIPTION AND GET ALL FOR $79.99.But unlike the last time that I was able to pay $79.99 for a eye exam and 2 pairs of eye glasses, this time I was charged $129.00, for the eye exam and only 1 pair of a eye glasses, so I asked why was I just getting 1 pair of eye glasses and having to pay a additional $50.00, and the store employee told me that I was getting special lenses to help me see better.But after getting the glasses there was no difference between my last eye glasses, I did not get bifocal lenses, I did not get any Tinting for the sun, I did not get any other type of lenses such as scratch resistant or anything else added to the lenses.I also want to be perfectly clear and honest, but I don't want to be classified as a disgruntled customer, but I have yet to be able to see clearly when using the eye glasses in question, so I am asking that your agency investigate this transaction for any impropriety, and if there is any impropriety founded by your agency I ask that the matter be rectified in what ever recommendation your agency feels that is ************ VISIT WAS ON 02/13/2025, THE DAY THAT THIS OCCURRED.

Eye Encounters is NOT a BBB Accredited Business.

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