Complaints

This profile includes complaints for Rite Aid Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rite Aid Corporation has 773 locations, listed below.

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  Rite Aid Corporation

  1200 Intrepid Ave Ste 2 Philadelphia, PA 19112-1230

• 

  Rite Aid Corporation

  1631 Elm St Manchester, NH 03101-1207

• 

  Rite Aid Pharmacy

  92 South St Concord, NH 03301-2826

• 

  Rite Aid Pharmacy

  72 Lafayette Rd North Hampton, NH 03862-2490

• 

  Rite Aid Corporation

  3 Freetown Rd Raymond, NH 03077-2394

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a online order from Rite Aid. Upon delivery notice 1 out of 4 bottles was extremely cracked. The broken glass was in the product. The bottles were not individually wrapped . They were inside a medium size bubble bag. Full of air. Contacted them and I was told to send to Rite Aid email: Picture of bottle; contact & order number. Email were sent back to me twice. Agent says it says that but we get them. I was supposed to get a call, never happened . I decided to return all 4 bottles which their return label. Told them I’ve shipped on 8/9/22 agent Brittany asked “How did the bottle break”? Then she says it takes 21 to 30 upon investigation and approval for a return. I made sure the bottles were secure when I shipped back. The experience is horrible!

  Business Response

  Date: 08/29/2022

  I am very sorry to hear about the damage your order sustained during transit and the difficult time you have had in requesting a refund for said damaged items. I have reviewed your provided photos and your cases with Customer Care and have had the damaged 4 items, SKU: *******, ***** **** ********** Black Castor Oil Pure Butter - 4 fl ozt, from order #********* refunded in the amount of $39.01 on 8/29/22. Please allow 7-14 business days for these funds to reflect back on your original payment method. 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I placed my order #*********, the page shows youve qualified for free shipping, but it still charged me $6.95 for shipping. I would like Rite Aid to refund me the shipping charged.

  Business Response

  Date: 08/29/2022

  I am very sorry to hear you had difficulty placing your order. Unfortunately, Order #********* does not qualify for free shipping as the order total was below the required $34.99 (before taxes and fees) after the Save 25% Discount code was applied to the order. This 25% off discount, discounted your order from a qualifying for free shipping total of $39.92 to the non-qualifying total of $29.94, the discount taking off the amount of $9.98. As your order was only $29.94 before taxes and fees, your order does not qualify for free shipping and the nonrefundable $6.95 shipping fee for all orders below $34.99 was correctly applied to your order. 

  Business Response

  Date: 09/07/2022

  The Order #********* did not qualify for free shipping as the order total was below the required $34.99 (before taxes and fees) after the Save 25% Discount code was applied to the order. This 25% off discount, discounted your order from a qualifying for free shipping total of $39.92 to the non-qualifying total of $29.94, the discount taking off the amount of $9.98. As your order was only $29.94 before taxes and fees, your order does not qualify for free shipping and the nonrefundable $6.95 shipping fee for all orders below $34.99 was correctly applied to your order.  The Message that states in your attached PDF file that you qualified for Free shipping was based off your Estimated Total of $40.07 and was factoring in both your $3.18 for taxes paid toward the order and the required shipping fee of $6.95, this was an error on the website as Taxes and Fees do not count toward the Free Shipping total requirement of $34.99. Additionally, when you contacted our Customer Care department on 8/2/2022, $10 of bonus cash was gifted to you with regards to this free shipping message concern. This $10 of bonus cash was gifted to you as a courtesy for the inconvenience you have experienced, no refund will be issued for the shipping fee as your order did not meet the free shipping requirements of being $34.99 or above before Taxes and Fees. 

  Customer Answer

  Date: 09/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: It's glad to know that the free shipping message was a mistake at the Rite Aid side. Since the merchandise price is generally higher than other grocery store, I'd really prefer the free shipping to the $10 bonus cash.
  
  Regards,
  
  ***************
  

• Initial Complaint

  Date:08/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 1 I FaceTime order online. Order number ********* Upon delivery I noticed that there was a damage to the unit. Mediately called 800 number spoke to customer service who offered a discount or return , but wasn't sure how much. He was Supposed to call me back never heard back. In the meantime the unit was acting up and wasn't working properly waiting for the call that never happened. The product stopped working completely. I do have mobility needs and I am in the process of relocating where I will be traveling in two weeks and will need a device that is reliable. Last week I called again reporting the issue and I have yet to hear back from anybody where I was supposed to get a shipping label again and that never happened. I demand taking this barely 2 month old product back and reimburse me for what I paid . **

  Business Response

  Date: 08/29/2022

  I am very sorry to hear about you difficulties receiving a refund for your order #*********. We have reached out to the 3rd party vendor your order shipped from and a Refund has been issued for order #*********. This refund occurred on 8/24/2022, please allow 7-14 business days from that date for the funds to reflect on your original payment method. 

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received bonus cash on two separate purchases that should have earned cash. First, on 4 June 2022, I purchased a $100 ********** gift card. At the time, the sale was buy a $50 gift card, earn $8 in bonus cash, limit 2. I should have earned $16 with this purchase, but I did not receive any credit. Store #***** Transaction #******* The second purchase that did not receive proper credit was on 5 August 2022. I purchased two ******* *** deodorants, which are on sale and have an offer of buy 2, get $7. I purchased two and did not receive the $7 credit for these. I did receive credit for the ***** ($8), ***************** ($5), and the barcode ($15), for a total of $28, but the transaction should have earned $35 in bonus cash. I would like to receive the missing $23 in bonus cash from these transactions.

  Business Response

  Date: 08/15/2022

  I am sorry to hear you did not receive the BonusCash rewards from your purchases on 6/4/2022 and 8/5/2022. I was able to review your transactions and have added $23 BonusCash Rewards for the missed offer to your loyalty account. This amount will be available tomorrow, 8/16/2022 after 6am and will be available for use for 30 days.

  Customer Answer

  Date: 08/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ***
  

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/9/22 - I bought a blood pressure monitor online on an FSA card and went to the store on ******** *** in Rancho Cucamonga, CA to pick it up. Order #********* 7/10/22 - I bought a different blood pressure monitor online on the same FSA and went to the same store to pick up the new monitor and return the old one. Order #********* I was told that they could not return the money for the old monitor to my FSA card, so they gave me cash. 7/12/22 - I noticed that there were seven, separate charges to the two monitors totaling $422.82 (the total for the two monitors was less than $200). I went to the store again to return the second monitor and was again given cash because they couldn't refund the FSA card. At this point, I was refunded a total of $198.97 in cash for the two returned monitors, which left a deficit of $223.85 for the total that I was charged. The store manager advised me to call corporate to get/resolve the remaining amount. I immediately went home and called the corporate office and was told to email proof of the transactions on the FSA card. I sent pictures of the charges and my contact information, however, the email immediately bounced back as 'undeliverable.' I called back the corporate office and was told that, "There was a glitch in their system, but I assure you that we received the email and someone will call you. 7/14 - I called to check status and was told to, "Give it a few more days, but someone will call." 7/21 - I called and spoke with Amanda advising her that I hadn't heard anything. I gave her my email address and the order numbers, however, she said that she could not the find previous email that I sent. She asked that I resend it to her direct email. I did and she confirmed with me on the phone that she received it. She said that management would call me back. 7/27 - I emailed Amanda for status. No response. Now it's 7/29, two weeks later, and I still have not heard one response from Rite Aid regarding this matter, not one.

  Customer Answer

  Date: 08/09/2022

  I would like to close this complaint. Rite Aid has refunded the money. Although, I am happy that they did, they did so with no communication with me whatsoever. No, Im sorry for your inconvenience. We had a glitch in our system. Here is your refund. Nothing. That, I am very disappointed about with Rite Aid.

• Initial Complaint

  Date:07/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #*********  I was told to wait 3 days after delivery when I called in saying I didn’t receive the package. I didn’t receive it and I called in today and I was told to wait more? I’d like full refund issued to my original form of payment 

  Business Response

  Date: 07/25/2022

  I am sorry to hear that your order has not yet arrived to your chosen delivery location set during check out at Riteaid.com. Our records reflect this order was shipped via ***** with tracking # ************. Per *****, this package was delivered on 7/20/2022 at 11:09 am. Unfortunately, we are unable to file a lost package claim with ***** until at least 5 business days have passed since the marked delivery date of 7/20/2022. If you have not received your package by 7/27/2022 please contact Customer Care back Directly as instructed by the Customer Care representatives you previously spoke with and an investigation will be able to be opened with ***** to locate or possibly refund your order.

• Initial Complaint

  Date:07/24/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riteaid ran a one day promo 50% for online orders picked up in store on 7/20. I placed my order #********* to be picked up in store, where I ordered 4 boxes of ************** *-cups at $6.99 each, expecting to save ~ $14 (50% off $28 total). The next day, the store canceled my order for no legitimate reason. I contacted Riteaid explaining my situation. I was offered 3000 points. I responded that while I appreciated that offer, there should not have been any reason for my order to be cancelled, given that the items I ordered were marked as in stock (otherwise I would not be able to order them), and that the order they cancelled deprived me of $14 savings. I also let them know that was not the first time I had a similar issue with their pick up in store option. And that was the end of it. They responded that 3000 pts is all they can offer. And then, did not even provide that. Horrible experience. 

  Business Response

  Date: 07/25/2022

  I am very sorry to hear that you did not get to pick up your order that partook in the ******** promotion we ran on 7/20/2022 and that the order was cancelled. I have added 3000 loyalty points to your account for the missed offer, these points are active on your account now, along with $25 of Bonus Cash that can be used for in store shopping or for ship to home orders. The $25 of bonus cash will become available for use by 6 am on 7/26/2022. 

  Customer Answer

  Date: 07/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived at Rite Aid Ionia Michigan 8:58PM on 7-22-22 to pick up my son's prescription, there was already a lady in front of me which means they arrived before 8:57PM. The pharmacist refused the lady in front of me service, and got rude with her, because this pharmacist thinks her shift is done at 8:55pm. Then she told me we are closed after waiting in line. I have been with Rite Aid for many years, and now we will probably take our business elsewhere. This pharmacist is newer to this location, and always rude.

  Business Response

  Date: 07/29/2022

  I am very sorry to hear about this experience you had with Our Pharmacist. I have reached out to the Locations Leadership team to have this matter addressed. The Regional Leadership team will be reaching out to you directly at your provided contact number to resolve your concerns. Please be on the look out for this call within the next 5 business days.

  Customer Answer

  Date: 08/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************