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Business Profile

Plumber

Goodman Plumbing Incorporated
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April we paid well over $10,000 to install a new cobiboiler heating system. Winter is here so we turned on the heat last week and it doesn't work. Called for a service call last week, they came this week and technician found a problem. **** the boss demanded $380 to fix it even though the electrical was in the contract which was never updated. **** refused to honor the contract, I have no heat and it's 30 degrees out. Also the system says there is a problem with the exhaust flue so I am worried about carbon monixide.

    Customer Answer

    Date: 11/22/2023

    Working on it now. After the owner looked at the contract he sent someone to fix it. Still waiting to see if problem arises again. **** is untrustworthy there though, he was an ah. Will add in a week or 2 since something may still be a bit off

    Business Response

    Date: 12/11/2023

    12/6/2023

    Re: ****************
          *********************************

    To Whom It May Concern:

              I’m writing in response to the complaint made against Goodman Plumbing.  Our technician was at **. ********** residence on 11/11/23 and 12/1/23.  The issue has been resolved and there was no charge for the repair made. I appreciate your time in this matter.
    Thank you,
    ****** ******* 

    Customer Answer

    Date: 12/15/2023

    They are coming out a 4th time and attempting another fix. I still do not have a proper working heating system but they are working on it again tomorrow.  Still unresolved

    Customer Answer

    Date: 12/26/2023

    They came out many times, 5 times. It appears problem may be fixed, was installed incorrectly. I just want to make sure warranty is started when system was installed properly and for them to perform a promised service before I consider it resolved. Thanks for reaching out

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