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Business Profile

Property Maintenance

Pennrose Properties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Maintenance.

Reviews

Customer Review Ratings

1.5/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromDaniela R

    Date: 08/06/2024

    2 stars
    I am currently living in a joint public/Pennrose property.I'm not sure what is going on, but there are serious issues with management here. The staff team has turned over completely in the 8 months I've lived here 3 times, at least. I've been accused of not paying my rent (I was able to show proof that I indeed had) on several occasions because Pennrose mixed up my account with that of another tenant. I was charged late fees when I was never late once. I'm trying to finish my recertification which is a long & drawn out process especially since we now only have one manager on site for 300 units. At the bottom of each letterhead stuck to the tenant's doors is a notice of impending eviction: as standard practice. When I raised ******************** concerns most of them were dismissed. I like this complex & I understand that the company staff is overwhelmed, but continuing the status quo isn't working. Never in my life have I been faced with so much paperwork & accused of things I didn't do & then threatened with consequences for said things I didn't do as a standard operating procedure. I wished the city had chosen a different property management firm, I'm sad to say. 2 stars.
  • Review fromAlyssa E

    Date: 10/04/2022

    1 star
    This company made fatal errors in accounting at move in, that have now led to recertification issues at my mother's lease renewal. They have treated her very poorly and are taking no responsibility for their missteps.

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