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Business Profile

Vehicle Transport

ILM Transportation Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Transport.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company transported my brand new ram 3500 from ********* to **, the company damaged my truck with multiple scratches and chips on outside of the vehicle as well as grease stains on all 4 of my interior handles and the headliner. Company provided fake insurance information and now refuses to answer any phone calls or emails from either myself or the dealer I purchased it from. This is over an 80k$ truck that they damaged

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We dispatched a 2019 ***** ******* to ILM Transportation Inc. on 02/20/2023. The transporter picked up our vehicle at the ****** auction in New Orleans, LA (***** *** ******** **** New Orleans, LA *****). The vehicle supposed to be delivered into the **** *********** Motors at ***** ********* *** Nokesville, VA ***** on the following day (02/21/2023). Till now (03/15/2023) the vehicle has not been delivered and the transporter is not replying to our phone calls. We also reach out to their supposed insurance which was listed on the company's profile and page on ****************.com the insurance company stated the ILM Transportation do not have any valid insurance from them. So, these people are not only operating under false premises but they do not have valid insurance which is required by the law. We want everyone know the truth and fact about these people and do not do any business with them.

  • Initial Complaint

    Date:09/02/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    hired this company to transport a vehicle, the vehicle was supposed to be delivered 2 days ago and i keep getting the run around.

ILM Transportation Inc. is NOT a BBB Accredited Business.

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