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Business Profile

Web Design

ADVSOFT, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for ADVSOFT, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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ADVSOFT, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called what I thought was official ***** Product Support for a printer error and was connected to *********************** of ADVSoft LLC impersonating as ***** Printer Tech Support. He gained access to my laptop via a remote troubleshooting session and attempted to bully and scare me into paying $199 for tech support on non printer related issues. I disconnected the session and the call after I became uneasy. I am concerned for the safety of my personal and professional information. The official Canon Product support website specifically says it will not use third parties or charge more than $20 for phone support.

    • Initial Complaint

      Date:08/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 25, 1923  credit card - $249.99 I have no idea what this is for. I believe it is a scam. I have never heard of them. I could not reach them by the phone number on my credit card statement. ******* says it is a wrong number. ************

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/28/2022 11:00 PM - 12:00 PM I ******* **TECH SUPPORT. Page populated with ** links. I clicked on the first one. Representative picked up the phone fast. I explained that "I have a ** account, an Ink Membership and that **, YOU GUYS are taking money out of my ****** account and are not sending me ink! SO please lets just cancel this plan". The representative, said no problem, I will need access to your PC, I said why do you need access, you can see my account on your end, he insisted and said he can not help until he had remote access, he insited that I confirm my first and last name and my email adderes, and phone number. Next he told me to go to ************************************.. After a few more steps, he gained access and started to perform diagnostics and deleteing things and meanwhile, while this ******* was in the process he advices - I would have to pay them a fee. That's when I realized this was not **. I clearly stated the reason for my call, stated that this was an ** account, and explainded why I was calling. THIS WAS A SCAM, AND THEY PERPETRATED A FRAUD, IDENTY THEFT. I am so worried abouty my PC security now, I wonder what he had syphoned off of my computer :( SHUT THEM DOWN.

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted ADV Soft to help me with a laptop boot issue. They charged me 299.99 + tax upfront for the one time service of fixing my laptop + a year of service if anything else happened. After 3 hours of discussion they informed me they could not help me because my hard drive was corrupted and that I would need to purchase a new laptop. I decided to bring my laptop to a local **** *** and they were able to completely restore my laptop, stating that my hard drive was not corrupted and all their diagnostics passed. They claimed the issue was a disturbance during an update that caused the issue.

      Business Response

      Date: 11/08/2022

      To whomsoever it may concern,

      ***************************** called us on 21st October 2022 regarding an issue with her laptop, not able to use her device because of blue screen error.

      Initially the problem was not fixed, and the call was scheduled for the next day. However, ******************** never responded to follow-up calls or emails.

      It is our policy to call back/email our customers and make sure that they are satisfied with our services. If they are not, we issue a full refund/partial refund depending on what was the issue, and the partial charge is to the customers satisfaction for the services that were provided.

      On 25th October 2022 ******************** sent an email stating that she got her problem resolved from local store, so as per the policies of the company, we did not capture the amount for the services and payment was voided and payment voided confirmation email & receipt was sent to the customer.

      All the communication we had with the customer was through the official E-mail id of ADVSOFT LLC LLC (listed on our website also). The payment which the customer made was also through the company's website and no financial information was taken or asked from the customer. Hence there is no scope of any charges from ADVSOFT,LLC.

      Please let us know what other specific supporting documents can be provided by us to resolve this issue.

      Thank you!
      Yours Sincerely,
      Steve
      ADVSoft Billing

      Customer Answer

      Date: 11/08/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************************

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I could basically cut and paste everyone's complaints here. I also looked up ** Helpline for a new laptop because of problems with the microphone. It directed me to ADV. I did better than some losing $129. Now they are calling me every day to "follow up". There are also other fees that are showing up to my account since my initial contact with them. How do these companies not get stopped by the SEC"?

    ADVSOFT, LLC is NOT a BBB Accredited Business.

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