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Business Profile

Window Installation

Oregon Window Company, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2020 $620 was paid to replace a broken window pane and replace window balancers. The pane was on back order. I kept following up months after the payment was made and their response was our tech has Covid so that sets them back weeks, then finally the pane was in but it was the incorrect size, then finally after I keep calling they stop returning my emails and calls. Now I call them at the end of 2022/2023 and explain that I am selling my property and these windows need to be fixed, I explain the situation, and ask that what I paid for be honored and fixed. They agree and supposedly order the parts. Weeks have gone by and they claim that the pane is in but the sashes are on back order and they will only come out when all are in. I have a feeling they will continue to make excuses and I will have to pay a different company to do the work. I either want the work done or my money back.

Oregon Window Company, Inc. is NOT a BBB Accredited Business.

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