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Business Profile

Food and Beverage Services

Zuppler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food and Beverage Services.

Complaints

This profile includes complaints for Zuppler's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zuppler has 2 locations, listed below.

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    • Zuppler

      1288 Valley Forge Rd STE 70 Phoenixville, PA 19460

    • Zuppler

      151 E 10th Ave Suite 201 Conshohocken, PA 19428-1567

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep placing orders through Zuppler for food at *********** by the sea. After confirmation is received, they upcharge items, then credit, then upcharge again; creating multiple transactions for one order. This is all done after confirmation and without my consent. This has happened at least 5 or 6 times and it is criminal. An item they charged me for, in an adjustment is only $18 and they charge me $20 plus tax.This has got to stop. It is criminal.

    • Initial Complaint

      Date:08/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This website claims to put in food orders for you, but the restaurant says they have no affiliation with them and they do not receive any of the orders sent. I reached out for a refund and they gave a canned response to seek a refund from the store directly, which makes no sense. The store confirmed they believe this is a scam and should be reported.

      Business Response

      Date: 08/25/2023

      This customer placed an order with a restaurant that is managed by a third party that we partner with. This is commonly done in the industry but does mean that occasionally the restaurants are not familiar with our business, only the party that directly manages them. This is likely why the restaurant informed the customer that they were not aware of us. Our agreement with this particular management company (** ******* ****), is that we must seek approval from them before we can issue a refund. They initially refused the refund, however after some further communications, they have agreed and the order has been cancelled and refunded and the customer will see that refund in 2-3 business days. 

    • Initial Complaint

      Date:03/02/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 26, I placed an order for a restaurant called ** **** using Zuppler. After being told by the restaurant this order would be refunded upon cancellation, they stated they could not find my order and to call Zuppler which I did but they never called me back. I will need the funds back for this unfifilled order or I will have to dispute this with my bank. My order ID is ********

    • Initial Complaint

      Date:10/06/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      - date of transaction: 10/6/22 - order number ******* Order# **f06e98 - order number zuppler: **** - we ordered delivery but it never arrived - never received a call to indicate an issue - called the restaurant after waiting 2.5 hours and they said it had never been picked up - called zuppler multiple times over an 1.5 hour timeframe asking for a refund, but they would not pursue it. Saying that they were waiting for an update from the restaurant - from our previous call we already knew the status and told them, but they were adamant about waiting for a callback - we asked if they had a process for if they never get a call back and they didn't indicate there was one in place - a large amount of the payment went toward delivery fees and tips, which was never completed and is now moot due to the amount of time - so we'd like a full refund for the order amount and delivery fees ($87.26)

    Zuppler is NOT a BBB Accredited Business.

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