Complaints

This profile includes complaints for First National Bank of PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First National Bank of PA

  626 Washington Pl Pittsburgh, PA 15219-3474

• 

  First National Bank of PA

  1625 Beaver Rd Baden, PA 15005

• 

  First National Bank of PA

  600 Walmart Dr Gibsonia, PA 15044

• 

  First National Bank of PA

  2 Kensington Square New Kensington, PA 15068

• 

  First National Bank of PA

  4960 William Flynn Hwy Allison Park, PA 15101

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** ***** built a home for a customer who financed the build through First National. Upon completion, the bank sent an appraiser out to inspect the home and the appraiser parked in the yard and in doing so damaged the yard. Repair was $588, there were ********** employees onsite that witnessed this. The appraiser is sent by First National and working on their behalf, ********** has no interaction with the appraiser. First National is saying we need to seek our reimbursement from the appraiser directly. I did not hire the appraiser and should not have to track this person down for damages caused while the appraiser was working on First National's behalf.

  Customer Answer

  Date: 09/01/2022

  Good afternoon ********,
  
   
  
  If possible, I would like to withdraw my complaint.  There was further communication and this is now in the process of being resolved.
  
   
  
  Thanks,
  
   
  
  ***** ******
  
  *********
  
  ********** ****** **
  
  *** ***** ** ****** ***** ***** *
  
  ********** *** *****

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my online account for around a year now and no results were given. Also I have been charged over draft fees that nobody can give me a answer to as why I was charged and still after a week of calling and getting told they will check in to it and get this taken care of and will receive a call about the outcome. Again still a week later and no response from the bank. I would like my money that was taken out of my account in total of $148.00 for nsf fees that nobody can tell me why it was taken and I have spoken to 2 different branch managers and 2 regular employees. I would also like my online account to be unlocked so that I can see what's going on in my account and also would like them to fix my phone number so that I can receive text message alerts. My next step will be legal action against this bank.

  Business Response

  Date: 09/02/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau 
  (BBB) on August 16, 2022, regarding your checking account at First National Bank of Pennsylvania (FNB).

  
  We have reviewed the details of your complaint regarding your Online Banking access and fees assessed 
  to your account. On July 25, 2022, the ending balance for your checking account was $10.09. To 
  determine your available balance for July 26, 2022, we take your ending balance from the prior business 
  day plus or minus any preauthorized debits or available credits. Your available balance to pay items was 
  $10.09. From your available balance, your account was presented with one (1) item totaling $160.44, 
  which posted to your account leaving a negative balance of $150.35. The $37.00 overdraft fee (OD fee) 
  assessed to your account on July 27, 2022, was caused by this $160.44 transaction.

  
  On July 27, 2022, your account remained overdrawn and was presented with three (3) more items, 
  totaling $294.41, which caused another OD fee in the amount of $111.00. The funds from your direct 
  deposit that would be credited to your account on July 28, 2022, were not available to pay items on July 
  27 to prevent the overdraft. A copy of your recent transactions is enclosed for your reference.
  A one-time courtesy refund in the amount of $74.00 was credited to your account on August 16, 2022. 
  On August 17, 2022, Adrian J****, Assistant Manager of the Edgewater Office, assisted you with 
  successfully logging into your Online Banking. You may also contact the FNB Contact Center via 
  telephone at ###-###-#### if you need additional assistance with Online Banking, Monday through 
  Friday 8 AM to 9 PM and Saturday through Sunday 8 AM to 5 PM. Mr. J**** also discussed what caused 
  the overdraft with you and methods to help prevent this from occurring in the future. 
  

  
  We hope this response to your complaint meets your satisfaction. While this communication is intended 
  to present the facts of the situation, we would also like to express our appreciation for your business 
  and our hope that you will continue to allow us to serve your financial needs.

  
  Sincerely,
  Teresa K*****
  Market Manager
  Mid-Atlantic Region
  First National Bank

• Initial Complaint

  Date:08/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/6/2022 Called filing a dispute/fraud charge.
  6/6/2022 FNB took all information, cancelled my current card
  6/15/2022 FNB sent form asking for more details
  6/15/2022 I sent back the form, which they already had those details with the receipt.
  8/11/2022 I called to check on the status of the dispute, they said they closed it because they did not receive the mail.
  8/11/2022 FNB asked if i would like to file the dispute again. Are you serious?
  I gave all the details that day, fresh, I called to follow up and you gave me a hard time, then you wanted paper work, I submitted it and you lost it, and want me to resubmit it,
  
  1. When I called to file the dispute, followup on the dispute, and then get the status, it has been a nightmare. THese people do not stand by their customers.
  2. THey do not send their bank cards via secure mail. It took almost a month for me to get a new card, they would not rush it either...
  3. I have contacted their corporate department with suggestions to improve and with concerns and they do NOT respond.
  4. I want the 117.00 plus interest

  Business Response

  Date: 08/25/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau 
  (BBB) on August 11, 2022, regarding your checking account at First National Bank of Pennsylvania (FNB).

  
  We have reviewed the details of your complaint regarding the dispute process. On June 4, 2022, you 
  called the FNB Contact Center and asked to dispute the $117.00 transaction that would later post to 
  your account on June 6, 2022. You advised the Contact Center Representative (CCR) who assisted you 
  that you had visited a hair salon and were dissatisfied with the cost of service. You stated that there 
  were discrepancies between what the salon was going to charge you and what you were willing to pay, 
  which resulted in you leaving halfway through the appointment. Because of this, you felt you should not 
  have been charged the full amount.

  
  The CCR filed a dispute on your behalf and closed your current debit card as a security precaution. On 
  that same call, the CCR ordered a new debit card to be mailed to your address on file. On June 6, 2022, 
  you visited your local FNB office and obtained a temporary debit card to utilize until you received the 
  permanent debit card in the mail. After you had not yet received the permanent card that was ordered 
  on June 4, 2022, a second debit card was ordered on June 27, 2022. This debit card was successfully 
  activated and has been used to conduct transactional activity on your account. 

  
  Your dispute was declined after FNB did not receive additional information as requested in the enclosed 
  letter dated June 15, 2022. On August 11, 2022, you spoke with an FNB Card Services Representative 
  (CSR) who confirmed that FNB did not receive the paperwork you advised you mailed. The CSR advised 
  you that this information is needed to assist with the dispute investigation. I attempted to contact you 
  via phone on August 22 and August 23, 2022, to verify if you would like to provide the proof of the cost 
  of services that was agreed upon with the merchant, such as a receipt or verbal quote, in order for your 
  dispute to be reviewed again. I was unable to reach you and left voicemails on both days. Please contact 
  me directly at ###-###-#### as soon as possible with this information if you would like for your dispute 
  to be reviewed. If FNB does not receive this information, the dispute will remain declined.
  

  
  We hope this response to your complaint meets your satisfaction. While this communication is intended 
  to present the facts of the situation, we would also like to express our appreciation for your business 
  and our hope that you will continue to allow us to serve your financial needs.

  
  Sincerely,
  Jill K*****
  Market Manager
  Charlotte Region
  First National Bank

  Customer Answer

  Date: 10/06/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  Hello there,
  
       Yes, I saw the reply from the business. Given all the data that was provided, it concerns me that FNB was not able to come to a conclusion in my favor. All details were provided, both on the phone, and via mail. If FNB "lost" the item, there is nothing else I can do because that had the original receipt and documentation that was requested. 
  
     The case is closed, I know. 
  
  It is a shame that FNB and the BBB are working together to protect each other, as opposed to the consumer/client (ME).
  
      May each party involved in this situation examine their conscious. I do not judge, but there is a higher power looking at you all, who IS judging and deciding. I turn you all over to the higher power who will ensure I receive justice.

   
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was unaware that a servicer was charging my FNB bank account. I hadn’t really used the account in 2 years but kept it open and didn’t have funds in it. The $600 in charges was returned and I was charged $222 in fees for the 6 transactions totaling $600 that were returned. I deposited $265 to cover these fees. I had placed a stop on my account Thursday August 4th. The servicer did a retry payment Friday August 5th and charged me $420 in fees. The total amount they charged was 1020. I saw my account was negative and deposited $1000 cash into my account on Friday August 5th. The stop on my account did work so they servicer was unable to pull the funds. My account closed Saturday August 6th and since my account closed the stop funds have not been properly returned to me in the amount of $1020.

  Customer Answer

  Date: 08/15/2022

  Hello,
  I may have rushed into filing this complaint. It was a significant amount of money missing from my account at the time and I took the means I felt were necessary for resolution. I appreciate the prompt response from FNB to navigate the situation and handle it correctly. 

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our business checking account with First National Bank in Bedford PA was cyber attacked and $20,000.00 was pulled from our account without authorization. This happened on March 31, 2022. We do not do online banking so we were not aware of this until we received our statement a week later. We immediately called the bank and were informed us that businesses only have 24 hours to report. We do not do online banking so how would we have known? We called the PA State Police and they conducted an investigation. We also went to the bank and signed papers for them to begin an investigation. The bank has told us they traced the attack back to ******** ***** Bank. We have met with bank personnel several times and they tell us they are working on it. We are a small business and losing this money has placed a burden on our operations. Can someone please help us recover our money? We are getting nowhere with the bank at this point. This also happened to another small business in Bedford for almost the same amount and the same company pulled the money from their account. It has become very frustrating that a bank that I have banked at since 1977 cannot seem to get this resolved. Please help!!
  ***** ****** **** ***** Owners
  ********* **** **** *** ****** Bedford, PA 15522

  Business Response

  Date: 08/17/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau
  (BBB) on August 3, 2022, regarding your business checking account at First National Bank of
  Pennsylvania (FNB).

  
  As stated in our enclosed written response to the Office of the Comptroller of the Currency (OCC)
  complaint you filed dated August 9, 2022, your dispute was declined on April 5, 2022, due to being
  reported outside of the timeframe set forth by the National Automated Clearing House Association
  (NACHA). FNB has contacted the originating financial institution as a courtesy to attempt to recover the
  funds debited from your account. Because FNB has not yet received a response, a follow-up request was
  sent to the financial institution on July 29, 2022. The originating financial institution has the choice of
  whether to respond, and their response is dependent on their own timeframe. If FNB receives a
  response and the funds are returned, you will be credited accordingly.

  
  Sincerely,

  
  Jerry D********
  Market Manager
  Central Mountain Region
  First National Bank

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the attached postcard the first of the year; after calling the number, I was directed to call another number., as the person who sent the postcard would be out of the office for an extended period of time. The person I eventually spoke to was quite rude to say the least. I inquired as to when the next Board meeting would be held, and no one I spoke to was privy to that information. I continue to receive birthday cards, etc from the person who sent me the postcard, but has yet to return any of my calls. No remedy offered regarding my mortgage.

  Business Response

  Date: 08/17/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau
  (BBB) on August 2, 2022, regarding your mortgage at First National Bank of Pennsylvania (FNB).

  On July 19, 2022, you contacted the FNB Contact Center to discuss options of lowering your mortgage
  payment. During your conversation with the Contact Center Agent (CCA), you advised that you had
  received a post card sometime in February from Robert M********, Mortgage Banking Representative,
  regarding a mortgage checkup. You informed the CCA that you had attempted to contact Mr. M********
  but received his voicemail which stated that he would be out of the office for an extended period. Mr.
  M******** did provide the name and number of a colleague, Jason F*********, to contact for assistance.
  You indicated that you contacted this number and spoke with whom you believed to be a person named
  Jason and alleged that Jason provided poor service by being rude, eating during the phone call, and
  instructing you to schedule an appointment for further assistance.

  Due to these allegations made during your conversation with the CCA, the CCA filed a complaint and
  informed you that you would be contacted to discuss the complaint as well as any possible options to
  lower your mortgage payment. David S*****, Manager of Mortgage Sales and Support, reviewed calls,
  and call logs for both Mr. F********* and Mr. M********. Following this review, Mr. S***** spoke with Mr.
  F********* and Mr. M********. After an extensive review, FNB was unable to find any evidence to support
  your allegation that you spoke with Mr. F*********, or that an FNB employee provided the experience
  you outlined in your conversation with the CCA on July 19, 2022. On July 28, 2022, Mr. S***** attempted
  to contact you via phone but was unable to reach you and left you a voicemail message.

  On August 4, 2022, Nicole W*****, Mortgage Proficiency Manager, contacted you via phone. Ms. W*****
  was able to reach you however you did not have time at that moment to discuss your mortgage. You
  requested a call back on August 5, 2022, and Ms. W***** said she would be out of the office for the
  week, but would have her colleague, Marti R*******, call you to discuss your mortgage and any other
  questions you may have. You agreed and thanked Ms. W***** for the call.

  Ms. R******* contacted you via phone on August 5, 2022, and you requested to attend a Board
  meeting. Ms. R******* informed you that as is the case with all public companies, due to the
  considerable fiduciary, regulatory, confidentiality and other significant legal and compliance obligations,
  non-insiders of FNB are not permitted to attend or have access to FNB Board of Directors proceedings or 
  records. After this explanation, you indicated your understanding of why this request was not possible,
  and then wanted to discuss options available to you for lowering your mortgage payment. Ms. R*******
  informed you she would consult with a member of the FNB Mortgage Servicing area and would call you
  back within a few days to review any options that may be available. You expressed that you were
  satisfied with the call.

  On August 8, 2022, Ms. R******* contacted you via phone and said that a member from Mortgage
  Servicing was already aware of your request due to an inquiry you made on July 19, 2022. George S***,
  Manager of Mortgage Servicing, had attempted to contact you on July 20, 2022, and July 26, 2022, but
  did not receive a call back. Ms. R******* explained that Mr. S*** would be happy to discuss your
  mortgage payment and provided you with his direct number. You agreed to contact Mr. S*** and
  thanked Ms. R******* for her call.

  
  Between August 8, 2022, through August 12, 2022, Mr. S*** attempted to contact you three (3) times by
  phone but was unable to reach you. As of the date of this letter, FNB has had no follow up conversations
  with you, or any calls returned to discuss your payment options. If you still wish to discuss your
  mortgage payment and options available to you, you may contact George S*** directly at 724-983-4218.

  
  We hope this response to your complaint meets your satisfaction. While this communication is intended
  to present the facts of the situation, we would also like to express our appreciation for your business
  and our hope that you will continue to allow us to serve your financial needs.

  
  Sincerely,
  Dana B******
  Mortgage Compliance Officer
  First National Bank 

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do not answer the phone. Very rude.
  Charged me multiple times for a terminated account. When asked for payment history, customer rep was extremely rude and unprofessional and hung up

  Business Response

  Date: 08/09/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau
  on July 25, 2022, regarding your business equipment lease account at First National Bank of
  Pennsylvania (FNB).

  
  On July 25, 2022, you contacted FNB’s Equipment Finance Department via phone to obtain information
  regarding the payoff and payment history for your lease account. The Equipment Finance Operations
  Coordinator you spoke with explained the breakdown of your payoff and how it was calculated.

  
  On August 2, 2022, Equipment Finance Customer Service and Compliance Regulation Manager, Colleen
  M****, contacted you via phone. Ms. M**** explained how your last payment was processed; she advised
  that while we received an asset payoff of $36,686.08 on July 7, 2022, an online payment of $2,596.06
  was transferred to your account for your July 23, 2022, payment, before the funds for the payoff could
  clear. The $1,300.29 overpayment will be applied to your August 23, 2022, payment.

  
  If you have any questions or concerns regarding your lease, please contact Ms. M**** at ###-###-####
  ext. #######. We apologize if the length of FNB’s call wait times did not meet your expectations.

  
  We hope this response to your complaint meets your satisfaction.

  
  Sincerely,
  FNB Equipment Finance
  First National Bank

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with the FNB of Thompsontown, PA After a few weeks I found out this bank was not for me. After I made a 100.00 deposit on 6-17-22 I had decided to close the account out. On -6-18-22 I called the toll free # at ###-###-#### to `close the account out. Acct. #***-***-**** After the lady confirmed my info. it was CLEAR TO ME THE ACCT WAS CLOSED. However, I keep receiving statements from the FNB that my acct was not closed. And that as of the latest letter on 7-25-22 I owe the FNB the sum of $57.91. Stating that the fees will be charged until a deposit is made to bring the acct. to a positive balance. ALL THIS WHEN I WAS TOLD AND I WAS TO BELIEVE MY ACCT TO BE CLOSED ON 6-18-22. After looking more closely at the letter dated today I see at the bottom of the page -94.91 How can this be. I made other calls to the 800# and the lady was of no help to me. Stated the acct was not closed and was rather rude. THE MAIL I AM USING OS MY FRIENDS AS I HAVE NONE.

  Business Response

  Date: 08/09/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on July 25, 2022, regarding your checking account at First National Bank of Pennsylvania (FNB). 

  
  We have reviewed the details of your complaint regarding account closure and have found no evidence to support the claim that you requested your account to be closed on June 18, 2022. Pursuant to the Deposit Account Agreement provided at account opening and enclosed for your reference, you may close your account if there are no pending or preauthorized transactions. If there are pending or preauthorized transactions, you cannot close your account until those transactions have posted. 

  
  Per the Consumer Fee Schedule (enclosed), a paper statement fee was assessed to your account on July 6, 2022, which left your account with a balance of negative $0.72. Beginning on July 8, 2022, your account was assessed a Continuous Overdraft fee (COD fee) in the amount of $12.00 every third day the account remained overdrawn. On July 18, 2022, your available balance to pay items was negative $24.72. From your available balance, your account was presented with one (1) item in the amount of $21.19, which posted to your account, in addition to a $12.00 COD fee, leaving a balance of negative $57.91. Because the item was paid into overdraft, one Overdraft fee (OD fee) in the amount of $37.00 was assessed to your account on July 19, 2022. 

  
  On August 8, 2022, your account balance was negative $158.86. On August 9, 2022, a one-time courtesy refund was credited to your account totaling $136.95, consisting of: Eight (8) $12.00 COD fees, one (1) $3.95 paper statement fee, and one (1) $37.00 OD fee. Your account balance is currently negative $21.91 as of the date of this letter and a copy of your transactional activity is enclosed for your reference. We encourage you to bring your account current as soon as possible to avoid further fees. To close your account, your account cannot be overdrawn and must be brought current. To move forward with account closure, you may visit any FNB branch location or call the FNB Contact Center at ******* **** once your account balance is $0.00 and there is no pending transactional activity. 

  
  We hope this response to your complaint meets your satisfaction. 

  
  Sincerely 
  Jerry D******** Market Manager 
  Capital Region First National Bank 
  

  
  

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  ****** ****

   

  THIS IS SO WRONG. YOU KNOW FOR A FACT THAT THE ACCOUNT IS IN THE NEGATIVE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! IT WOULD NOT BE HAD SOMEONE DONE THERE JOB CORRECTLY WHEN I CLOSED THE ACCOUNT OUT. AND NOW YOU WANT TO REPLY IF THE ACCOUNT IS NOT IN THE NEGATIVE. I AM NOT SATISFIED WITH SUCH REPLY. AND WILL BE PURSUING THE MATTER FURTHER.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with my debit card for over $1,000.00 to a company called Dana Port Racing on 5/05/2022 and soon after realized they were not sending me the product I paid for. I called and canceled my order but they would not refund my money. I came into my local office and filed a dispute, I left work and waited for the notary to arrive. Two weeks later I called corporate to see where my money was, they said they needed more information before they could proceed and the dispute had not even been started. This is unacceptable, I still have not been refunded my money. My complaint is with HQ not my local bank.

  Business Response

  Date: 07/28/2022

  Please accept this letter in response to the complaint that we received from the Better Business Bureau (BBB) on July 18, 2022, regarding your checking account at First National Bank of Pennsylvania (FNB). 

  On May 24, 2022, you visited the Biltmore Park Office and filed a dispute for a transaction that posted to your account on May 6, 2022, in the amount of $1,035.00, because you did not receive the item you purchased. On June 6, 2022, FNB requested additional information that was needed for the dispute investigation in the enclosed letter. The letter states that the information needed to be returned within fifteen (15) days of the date on the letter, and that the investigation may take up to ninety (90) days to complete. 

  FNB did not receive the additional information requested until June 23, 2022, when you called FNB Card Services and inquired about the status of the dispute. FNB was able to move forward with the investigation once you provided this information, and you will be notified via letter regarding the outcome of your dispute once it is complete. If the dispute is accepted, the funds for the transaction will be credited to your account; however, if the dispute is declined there will not be a credit issued to your account. 

  We hope this response to your complaint meets your satisfaction. While this communication is intended to present the facts of the situation, we would also like to express our appreciation for your business and our hope that you will continue to allow us to serve your financial needs. 

  
  Sincerely, 

  
  Christopher B**** Market Manager Piedmont Region First National Bank