Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/3/23 a check was issued to The Catholic Parish Cemeteries Association of Pittsburgh for the services of entombment of a deceased family member. Part of the services promised was a plaque for the outside of the crypt. Upon checking the crypt on 9/2/23 it was discovered that the plaque had not yet been installed. I called the company on 9/5/23 to inquire as too when we could expect the plaque to be installed. I was told that they did not know but someone would call me back. They never called back so I called them on 9/8/23 and was told that the plaque had not yet been ordered. I asked who was in charge of ordering the plaque and was told that they could not give me that information. I asked to speak with anyone who could tell me when we could expect the plaque to be installed and was told that someone would call back. I do not expect anyone to call back. Apparently, this company has taken our money and for 3 months have done nothing to complete the services agreed to on the order.

  Business Response

  Date: 09/14/2023

  This is to
  acknowledge receipt of the letter.

  The memorial
  plaque was ordered on Monday, Sept 11, 2023, a request was made to expedite the
  order.   We expect delivery of this
  memorial plaque within four to six weeks. This item was paid for at the time of purchase by the owner *** **** *******  Upon
  placement of the memorial, the next of kin *** ***** ****** will be notified of the
  installation.   

  Customer Answer

  Date: 09/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  This plaque was ordered on 6/3/23.  We were told that it would be installed in 4-6 weeks.  They are now saying that it will not be installed for over 4 months.  We were never notified of any delay.  When we called to check on the installation, they tried to avoid providing us with any information.  If I had not called several times, the plaque may never had been installed.  We expect a partial refund of our purchase price due to this company's excessive delays in completing the order, poor customer service, their refusal to provide us with information regarding completion of the order and the time that I was forced to spend following up with them filing this claim and updating this claim.
  
  
  
  Regards,
  
  
  *** ******

  Business Response

  Date: 09/26/2023

  Please know that we have taken immediate measures to expedite this process. 

  As we have indicated, the memorial scroll's have been ordered and the estimated date for delivery of the items is four to six weeks.