We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Reviews

This profile includes reviews for Aspen Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Aspen Dental has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 17 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Misti F

      Date: 06/19/2025

      Misti F

      Date: 06/19/2025

      Early in the morning on June 19th, I made an emergency appointment online, at the ********* Pennsylvania location for my five-year-old son who broke off part of his molar. After my experience, if I could give this place 0 stars I absolutely would. The appointment was for 10:30 am today. I drove over an hour to get there only to be refused service, stating they don't work on children that young. They said the best they could do is to look at it, and if he needs antibiotics, they would prescribe them but they won't fix it. Mind you I made this appointment online, where I had to enter his birthdate and it let me continue. After being treated incredibly rudely, and made to feel like I was bothering the staff after simply asking why they wouldn't help me when I had an appointment, I left. I called their corporate office and also filed a complaint. Corporate stated the minimum age to be treated is 5 (which he is), and this was an emergency appointment. Corporate could not understand why he wasn't treated and neither do I. I may now have to go all weekend with my poor five-year-old having a broken tooth that is causing him a lot of pain. I leave this here as a warning for anyone wanting to go to Aspen Dental. At least the one in ********* **. If you have children avoid this place at all costs. If you're adult...still avoid this place at all costs. The manner in which I was spoken to was higly unprofessional especially for a business that deals with patients.

      Aspen Dental

      Date: 06/20/2025

      Thank you for the opportunity to respond to your review on behalf of Aspen Dental. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

    • martisse m

      Date: 10/21/2024

      Had to have my exam before I could schedule my cleaning. They told me my cleaning would be $500 with my insurance. I spoke to my insurance and they told me I have a routine cleaning covered. Called to schedule my cleaning - routine only - and they told me I would have to see the ** again so the ** could change my treatment plan. I asked to speak with the ** as I could not take more time off of work, said I would have to come in again.Never had any issues with my teeth - not even a cavity - to warrant a $500 cleaning!

    • Sandra H

      Date: 10/14/2024

      On my first and only visit to the office I was told I needed an over $3000 scaling procedure. When I asked if I could just have a simple cleaning I was told "No, the dentist could lose her license since she recommended a different procedure". I know this is not the case as I should be able to choose the dental care I am comfortable with. They also took numerous xrays. I have never had so many taken at one time. I have now scheduled appointment with a reputable dentist who will clean my teeth without pressuring me to have further work done.

    • Stacey C

      Date: 09/11/2024

      Aspen dental in ******* pa is a joke they do not honor what they say. My husband never received his permanent plates. When covid got it was delayed. We have tried to contact them and nobody answers the phone, you n have to leave a message and they never call back. We finally got to talk to them and they are saying they can't honor the permanents cause it's been over a year. I said they are paid for in full and they said they can't help that and that they can not honor giving him his permanent plates.i paid for those plates don't care how long it's been!!!

    • Amy P

      Date: 08/12/2024

      Horrible. Did my go to the **************** office. They NEVER answer the phone. Info you give them isn't shared and you'll receive 50 calls from "******" literally threatening to cancel your appt if u don't give the same info you spent 30 minutes twice already giving someone else. Very horrible office practices and rude staff.

    • Tee W

      Date: 07/29/2024

      Tee W

      Date: 07/29/2024

      I had an appointment scheduled 6 months in advance. I got a call about 3 hours prior to my appointment and was told I had to reschedule because the new hygienist doesnt work after a certain time. This is crazy because Im sure they knew this well before I was notified the day of. I thought they would atleast accommodate me with the new appointment I now had to schedule but nope not at all. So now Im stuck waiting for a my new appointment which isnt scheduled for two months later. Way to go ASPEN. Im ready to find another dentist now because that is not how you conduct business.

      Aspen Dental

      Date: 07/30/2024

      Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.

    • Montgomery M

      Date: 07/15/2024

      Montgomery M

      Date: 07/15/2024

      In July of 2022 I had chipped a tooth that needed repair/bonding. I was scheduled in rather quickly. Xrays were taken and after seated in the dental chair the dentist and assistants started to repair other teeth without my consent. Since drilling was already taking place i could not stop the process. After they were done I paid the initial fees and was asked to pay more a few days later. Since I was informed that my insurance was billed and, did not receive any billing in the future I assumed that everything was settled. On June 10, 2024 I received a letter a notice of Collections. I called Aspen and asked why no billing had been sent in the previous 20 months? I was informed there was a data breach AND also an I.T. meltdown at Aspen that may have contributed to this issue. After contacting my insurance (MetLife Dental) they informed me that they, in 2021 had asked for more clarification on the billing from Aspen but, had received nothing in reply. I was able to ascertain the original statements from MetLife but, since Aspen never replied to them, there was a balanced owed that I was never notified of from Aspen until this notice of collections. My consternation over all of this is that I could have easily used my FSA account at work to cover any other charges but, since its from 2022 I cannot now pay using this account because it's 2024!!!. Aspen billing department personnel were extremely remorseful but since it went to Collections there was much they could do. I feel this is extremely inappropriate (but not illegal) business practice to jeopardize the consumers credit rating over a mistake made by Aspen in the first place. Also I am quite upset, as I was in 2022, that other teeth were repaired without my consent. I believe they went ahead and did this because they were, and did, bilk more money from the patient. Thus, this is why I am filing this complaint.

      Aspen Dental

      Date: 07/16/2024

      Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.

    • Richard H.

      Date: 06/18/2024

      Richard H.

      Date: 06/18/2024

      Very pushy, does not bill correctly, no correspondence. Will send to collection even if they have never told you that you owe them money. found out 18 months later they sent to collection. poor business!!! no option for 0 stars or that's what I would have given!!!!

      Aspen Dental

      Date: 06/20/2024

      I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.

    • Brenda M

      Date: 04/15/2024

      Brenda M

      Date: 04/15/2024

      This company is a joke. I'd give them zero stars if it would let me. They never answer the phone, constantly automatically reschedule my appointments to times that don't work for me, and they're always late. I have had 8:00am appointments and they haven't taken me until 9:30 - after the office staff had plenty of time to chat and drink their coffee in front of a waiting room full of people. The last straw for me was when they didn't numb my mouth enough during a recent procedure. When I tried to stop the dentist to tell her, she told me not to worry about it, then announced she would "switch to a bigger drill bit and that would help." It did not help. I was miserable. To make matters worse, I got a bill in the mail today for nearly $700 for the procedure. They billed my old insurance (which I haven't had for two years and has absolutely been updated on my file since then) and the claims got denied. Tried to call their corporate line for help and they sent me to the local office. No one ever answered, as usual. Like I said, this company is a joke. Do yourself a favor and find a different dentist.

      Aspen Dental

      Date: 04/16/2024

      Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

    • Debra D.

      Date: 03/25/2024

      Debra D.

      Date: 03/25/2024

      Told me my insurance covered 100 percent of my bill turns out they are not even in my network sent me a bill for $760.00

      Aspen Dental

      Date: 03/29/2024

      Hello, I am so sorry for your negative experience. I am having trouble locating your Aspen Dental account with the phone number and name you provided. Do you have your account number? If not, please provide your date of birth, and a phone number or email address that is associated with your Aspen Dental account so I can better assist you. Thank you so much!

    Aspen Dental is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.