Complaints

This profile includes complaints for General Nutrition Centers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  General Nutrition Centers, Inc.

  300 6th Ave Pittsburgh, PA 15222-2514

• 

  General Nutrition Centers, Inc.

  96 Highlands Mall Natrona Heights, PA 15065-1972

• 

  General Nutrition Centers, Inc.

  2765 Market St Warren, PA 16365-5215

• 

  General Nutrition Centers, Inc.

  1969 Greentree Rd Pittsburgh, PA 15220

• 

  General Nutrition Centers, Inc.

  1023 W View Park Dr Pittsburgh, PA 15229-1772

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve bought this multivitamin for years. Ingredients shown on their website indicate 2 new sections: a Beauty Blend and a Brain Health Blend.I ordered 1 bottle on 03-24-2023: $40.49. It did not contain 2 new sections. I called, was told I could return that order, reorder and I’d receive the bottle with the 2 new sections.
  04-05-2023: I ordered 2 bottles: $67.48. Online offer made buying 2 cheaper than buying 1. However, the 2 bottles received also didn’t contain the new ingredients.I returned the 1st order of 1 bottle in one package and returned the 2nd order of 2 bottles in another package on 4-18-2023, allowed some time to pass for refund processing and after returning from a vacation, called to notify no refund was received. It was sometime between 06-01 and 06-14-2023 I called, gave them tracking numbers and employee said it showed they received it, and they’d call or email in 24-48 hours. I checked around 06-15-2023 or 06-16-2023, no refund was posted on my credit card. I called, gave them tracking numbers again, and employee said they’d check to be sure they received them. On 06-18-2023 I received refund credit for the 3 bottles returned. I explained I returned the bottles because they didn’t contain the new ingredients. The employee assured me after this many months, if I order a bottle, I’d get the new ingredients. I told her they’ve told me that in the past and yet, I keep getting the one without the new ingredients. I again ordered 2 bottles, because of the savings for buying 2. And again, I didn’t receive the new ingredients! Their website shows the new ingredients. In one of my calls, an employee told me I didn’t get the new ingredients because they want to sell their older bottles first.They should not post new ingredients on the website unless they sell it. False advertising. No way to know when they’ll sell new bottles. The image of ingredients on the box is the box I keep getting, without new ingredients. The other images are from their website.

  Business Response

  Date: 06/23/2023

  Dear *****,
  
  Thank you for contacting us. 
   
  We are sorry that you are receiving an old label on your orders. 

  As an apology, we have placed a 25% discount on your order ($14.37) which you are going to see as a discount on your bank statement. It might take up to 10 business days to be reflected on your bank account depending on your financial instution. Also, we have reinstated 300 points to your GNC account that were used on your order. 

  We have reported your inconvenience and we have investigating why this is still happening. 

  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department 

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled as a Pro Member in GNC's rewards program on 6/25/22, with a clear understanding of its guidelines. Under these, I accumulated points that are meant to be redeemable for products after a specific threshold. From the start, I opted for the "Bank my Points" option, intending to use my points at my discretion. This preference is still visible on my account on the GNC website, indicating no changes on my part.
  
  However, despite my explicit choice, GNC unilaterally auto-converted my points to reward certificates, which have now expired in accordance with the terms of service. Upon checking my account, I was shocked to find that 2,250 of my points were erroneously converted into these certificates.
  
  In an attempt to resolve the situation, I reached out to the customer service hotline, where I had conversations with two representatives, including one who identified himself as a supervisor. Both acknowledged that they could see my rewards preference was set to "Bank my Points" on their systems. Despite this, they suggested I might have changed my preferences at some point, a claim I vehemently refute. There is no motive for me to lie, and as a Pro Member who has invested significantly in the company, it's beyond frustrating to be treated with such suspicion & dismissal.
  
  The supervisor offered to restore 900 points to my account as a "courtesy". This proposal was not only unacceptable but also an outright insult. It's intolerable that a mistake made by GNC is being passed onto me, the customer.
  
  I have been a loyal customer, but this recent experience has severely undermined my trust in GNC. Additionally, I sent two emails regarding this matter where I expressed extreme dissatisfaction in the level of care & attention shown to my case. To date, I still have not received even an email response stating my correspondences had been received. My Pro membership is over at the end of this month; I highly doubt I will return to any location in the future after that point.

  Business Response

  Date: 06/20/2023

  Dear *******,
   
  Thank you for taking the time to contact GNC.
  
  We wanted to offer an apology for the inconvenience presented with your expired certificates. We were reviewing the information of the 2,250 points, and we were able to check that some of the certificates were created on 12/06/2023 and others on 3/17/2023. We wanted to let you know that the certificates since you are a pro member, have an expiration life of 2 months after the conversion of points into certificates. 
  
  We also were able to check that indeed, in your account you have the bank my points configuration. For this reason and for the inconvenience, we will like to restore the remaining points in your balance. In a previous interaction, 900 points were added to your account on 6/03/2023. We are adding right away the 1350 points missing from the 2250. Remember points have an expiration time frame of 1 year, so you will be able to enjoy your points for the next year. 
  
  We are sorry for the inconvenience presented with your points, but you are now able to enjoy them without any issues. 
  
  Please, if you have any further questions do not hesitate to reply to this email. 
  
  Case Number: ********
  
  Live Well,
  
  GNC Customer Service 
  Sofia

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inadvertently signed up for a recurring order of a case of Prime drinks. When the second order was delivered and I was charged, I cancelled the order and went to the local store to return it. The manager Sarina told me she would refund my debit card. I thanked her, and left the store without checking my receipt. I noticed over the weekend that she actually charged my card instead of refunding me. I went back to the store to get a cash refund ans they refuse to give me a cash refund, stating it’s their policy because they’re a small store. It clearly states on the receipt that debit purchases must be refunded in cash or to the original card. I am not comfortable having them attempt to refund my card again. I want the cash back. The district manager stated they didn’t have enough cash on the register without even knowing that to be true. He called while I was in the store. And was on speaker phone. I called corporate and asked that they refund me, they have called the store and the district manager and I still can’t get my cash refund. I don’t want the gift card they’ve offered. I don’t want to let them try to refund my card again, since this is how I ended up being owed the $29.99. I have attached the receipt and a snap of my bank account showing it was taken from my account. I just want a cash refund ans they reuse to give it to me.

  Business Response

  Date: 08/21/2024

  Dear ****,
  
  Thank you for contacting us. 
   
  We apologize that you were not reimbursed in-store for an incorrectly charged item.
  
  We would like to inform you that, thanks to the information provided, your case was escalated to the appropriate department so that we can reimburse you for the charge that was incorrectly made at the store for a product that you did not receive. 

  If you need anything else, please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department

  Customer Answer

  Date: 08/21/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:06/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 2 cases of PRIME on Order Number: ************
  Order Date: May 26, 2023. I need them for a specific event and spent 73.80.
  
  They were out for delivery on 6/1/23 however couldn't be delivered because the the box was severely damaged and need to be repackaged by fed ex in order for delivery to occur.
  I received on 6/2/23 and the bottles of PRIME were out of their interior packaging and all over the inside of the box. After contacting customer service, I was told they would put my claim in front of a manager for a full refund. I received an email that day stating they needed pictures of all the bottles. I informed them they were already dispersed and sent them images of what I could. I was offered a 10% discount which I did receive credit for HOWEVER my ask to have the shipping refunded was denied.

  Business Response

  Date: 06/07/2023

  Dear*****,
  
  Thank you for taking the time to contact GNC.
   
  We are sorry to hear you received damaged items in your order. We will help you with it. 
  
  We tried to contact you by phone, however, we were not. We would like to inform you that we have already processed the refund for the shipping cost in the amount of $12.99. You will receive this back on your account between 1-10 business days, depending on your financial institution, and also due to all the inconveniences, we add 300 points to your account. 
  
  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department 

  Customer Answer

  Date: 06/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/19 at approximately 4:15pm CST, I placed a $160 order to GNC at "GNC.com." Immediately when the notification came to my email, I reached out to cancel the order as I had noticed that google auto populated an unauthorized card for payment. I have attached Transcript 1, showing my outreach. After speaking to the rep, Manuela S, she initally stated that they "may" not be able to cancel it, but then later stated that they will get it cancelled due to the quick timing on my part. About 15 minutes after I contacted her, I get a notification that the item has "shipped." I have attached when Fedex actually shows that a label was created at 4:50pm, which was 15 minutes after my outreach to cancel. At this point, I contacted again and spoke with Marian U. Marian U said that they were unable to cancel the order despite me contacting immediately, even before shipping. After speaking with her for a bit, I get a notification of the order being cancelled, but when I viewed the emails, it was all of the promotional items that were supposed to come with a "Pro Membership" that I had purchased in this transaction. In the email, it states that I can contact them to have it re-shipped to me. Today, 4/20 I called and spoke with a rep for 45 minutes and she was unable to come up with a solution to the items that were supposed to come to me. Therefore, not only are they still charging full price me for a transaction that I attempted to cancel on an unauthorized card, but they are also not sending items that were supposed to come in this transaction. Due to not receiving what was promised at the point of transaction, this transaction is a false transaction. They tried to provide a $15 promotional credit on my account for the cancelled items, of which I did not solicit nor due I want as it is not a solution to an item that was supposed to be shipped to me. The credit has to be used IN store and I don't have any stores near me. I am looking for GNC to stop these fraudulent practices.

  Business Response

  Date: 04/21/2023

  Dear ******,
  
  Thank you for contacting us. 
   
  We are sorry to hear that the pro box for your order has been canceled. According to our system, we have already added 450 points for the pro box and 600 for the pro membership, plus all the inconveniences, for a total of $35 in cash rewards.
  
  If you need anything else, please feel free to reach out to us. If you have any questions regarding the foregoing, please contact GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department

  Customer Answer

  Date: 04/24/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GNC is the kind of spam emails. They hit me dailly with spam and their "unsubscibe" option has no way of actually saving the new preferences. PLEASE fine them to the maximum extent allowable for not including a functional way to unsubscribe from their spam.

  Business Response

  Date: 04/20/2023

  Dear ****,
  
  Thank you for contacting us. 
  
  We are really sorry to hear this situation about our promotional emails. We would be more than glad to verify this for you.
  
  We would like to inform you that we removed your email in our marketing platform reason why you won't receive more emails from us. It will take about 7-10 days to reflect, and after that, you will not receive any further communications via email.
   
  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department

  Customer Answer

  Date: 04/21/2023

  I want to know that they have made changes to their "unsubscribe" function so that others can get off their spam list.  If the current site is not compliant with law, I want appropriate fines to be levied.

   

  Thank you

   

   

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  
  Regards,
  
  
  
  **** ****

  Business Response

  Date: 04/26/2023

  Dear ****,
  
  Thank you for contacting us. 
   
  We would like to let you know that we were able to do further research regarding the ongoing situation, because of that we will be more than glad to give you more information, after verifying some details we would like to inform you that we appreciate the feedback provided.
  
  We will let know the department in charge of the marketing platform the suggestion provided and do further actions.
   
  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department 

• Initial Complaint

  Date:04/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to GNC to buy a product. I bought the product & it works perfectly. Since I take it monthly the clerk suggested I have it shipped to me on an on-going basis. I changed my mailing address & form of payment and waited for my next supply. Unfortunately the shipment was sent to my previous address and I learned of this through email. I called cust. serv. and reported the error, I was told they would resend. Again it was sent to the previous address. I called and asked for a refund of 89.99 and to stop further shipments. I was told she would handle it (this was Feb). In April I called again and was asked for my bank statements, shipping info and invoice. I complied and have nothing to date. I searched on-line and found this is a VERY common problem with GNC. I felt like a fool after reading numerous complaints mirroring my problem. I’m amazed that I changed both the form of payment and address TWICE and the only thing corrected was the form of payment. Very puzzling!

  Business Response

  Date: 04/19/2023

  Dear *****,
   
  Thank you for taking the time to contact GNC. We hope this email finds you well.
  
  We want to offer you an apology for all the situation you are going through regarding your GNC routines subscription. That is not the experience that we want to provide you as our valued customer.
  
  After further research, we were able to confirm that your GNC routines subscription for the Test X180 Alpha® V2 - 120 Tablets was canceled on February 24th, 2023, as per your request. During this investigation, we found that only one order was processed while the subscription was active on February 21st, 2023. The order number is ************, and as unfortunately, it was sent to the wrong address a refund was processed for you on February 24th, 2023, and the confirmation number is **********. 
  
  The funds were already released from our side, and in order to complete the further investigation, we need you to please, share with us a screenshot of your bank statement showing the charge from GNC with the date of it. As soon as we hear back from you, we will properly document this to validate the reason why the funds are not being reflected back into your account yet. We also recommend getting in contact directly with your financial institution to make them aware of the process that was completed from our side.
   
  Case Number: ********.
  
  It is always a pleasure to assist you. Please feel free to get in contact with us if you have any other questions or concerns.
  
  Ways to contact GNC customer service:
  
  1. Email: ****************************
  2. Phone:###-###-####.
  3. Chat.
  
  Live Well,
  
  GNC Customer Service 

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 11 and March 14, 2023, I placed two online orders on the GNC website, purchasing a total of 12 cans of Soy Lecithin Granules - 16.01 oz each. In Order #************, I paid a total of $118.56 for 8 cans and in Order #************, I paid a total of $59.28 for 4 cans. After receiving the items, I found out that all 12 cans of Soy Lecithin Granules are expired products. They are all labeled to be sold by January of 2023. However, when I placed the orders in March 2023, GNC still chooses to ship these expired products to me, leading to potential health hazards. I urge GNC to issue me a refund of the total amount paid for the orders immediately and stop shipping expired products to customers in the future.

  Business Response

  Date: 04/24/2023

  Dear *******,
  
  Thank you for contacting us. 
  

  We would like to let you know that we tried to reach you back via phone for an answer, however, we will be more than glad to give you more information, after verifying some information we would like to inform you that we have processed a full refund for the 2 orders.
  
  The refund for the order ************ is for a total amount of $118.56, as well we also issued the refund for the order ************ and the total amount you will be having back for that order is $59.28, this reimbursement should be back in your account from one to two business days.
  
  We would like to inform that we are very sorry because you received your products expired, this is something that we are truly sorry for, this is not the type of experience that we would like our customers to have, as an apology for this matter we would like to give you a $15 Gift card that you could use in any future purchases that you would like to make with us
  
   
  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at 1-877-462-4700.
   
  Sincerely,
  The GNC Customer Service Department

  Customer Answer

  Date: 04/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/9/23 I went to GNC store located at 2728 Mallard Creek Church, Charlotte, NC 28262. One of the two items that I was looking for was out of stock so the store clerk suggested that I let him order it online to ship directly to my home with no charge for shipping. He said that I would receive the item (magnesium citrate) in 2-3 days. The other item that I was looking for was available in the store. The cashier rang up the sale at 5:14 p.m. At 5:17 p.m. I received a notice from my bank that the $69.69 charge (for both items) had been made to my credit card. At 5:19 p.m. I received an email from GNC that they had cancelled my order for the magnesium citrate because they could not fulfill the order.
  On 3/14/23 I went back to the store to get the $32.16 charge for the magnesium citrate refunded to my credit card. The store manager said that there was nothing that she could do, that I would have to call customer service to request the refund.
  On 3/16/23 I contacted GNC customer service via text and phone to request the charge of $32.16 for the magnesium citrate be refunded to my credit card. The person that I spoke to on the phone said that I hadn't given it enough time and to call back in a day or two to request a refund.
  As of the close of business today, 3/17/23, the charge is still on my credit card for an item that I never received.

  Business Response

  Date: 03/28/2023

  Dear ******,
  
  Thank you for contacting us. 
   
  We hope you have a wonderful day, after verifying some information in our system we were able to verify that order ************ was canceled and the reversal was already processed and should have arrived back to your original payment method, as an apology for all that you had to go through we processed a $30 gift card that should already be in your email, nevertheless, we would like to apologize for the bad experience you had and we hope to continue assisting you in the best way possible, we are sorry for all the inconveniences.
   
  If you need anything else please feel free to reach out to us. If you have any questions regarding the foregoing, please contact: GNC Customer Service at ###-###-####.
   
  Sincerely,
  The GNC Customer Service Department

  Customer Answer

  Date: 03/29/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:03/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered in total 13 items from GNC.com on Feb 22. The shipping process was really slow. But I accepted it since I can understand the customer volume may increase due to the sale. I waited for 5 days until my items get shipped. On Feb 28, I received an email saying that I had a package received, but when I got to package room and checked that only 1 items delivered. I waited till Mar 5 and found that my items was trapped by the courier FedEx. I contacted GNC website for at least 10 times. Each customer service agent provided different solution. And the last agent provided me with a reship. However, the reship didn’t go through successfully. They still want me to wait for the package that already lost (this info was told by one of the customer service agent. He said the label of the package is lost so the whole package is missing).
  My request is just to get reship for all my items back and get a reship for the missing items. But GNC has no action on it and ask me to just wait for the missing package.

  Business Response

  Date: 03/09/2023

  Dear ***,
  

  Thank you for taking the time to contact GNC. We hope this email finds you well.
   
  Let us offer you an apology for all the situation that you are going through. That is not the experience that we want to provide you as our valued customer.
  
  We were able to confirm that for the items that got lost in transit on your order ************ a resolution was successfully provided in the following way: 
  
  A refund has been processed for the following items:
  
  2 units of Black Cherry - VALUE SIZE - 240 Capsules 
  2 units of Burn 60™
  
  And a reship has been processed for the following items:
  
  3 units of Triple Strength Fish Oil - 120 Softgels
  1 unit of Cranberry & D-Mannose - 60 Capsules
  1 unit of Bilberry Extract & Lutein - 60 Capsules
  2 units of Ginkgo Biloba 120MG
  1 unit of Grape Seed Extract 100 mg - 100 Capsules
  
  You will also receive a separate email with further details about each one.
  
  As the payment method used on your order was a credit card, the estimated time frame for you to receive the funds back is between 1 to 5 business days depending on the policies set by your financial institution.
  Regarding the reshipment, the estimated time frame to complete the delivery of the package is between 2 to 4 business days.
  
  Case Number: ********.
  
  It is always a pleasure to assist you. Please feel free to get in contact with us if you have any other questions or concerns.
  
  Ways to contact GNC customer service:
  
  1. Email: ****************************
  2. Phone:###-###-####.
  3. Chat.

  Sincerely,
  The GNC Customer Service Department