Information and Alerts
Service Area
- USA
Important Information
This business is BBB Accredited.
BBB has determined that Thermablaster meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Additional Info
On August 9, 2018, BBB met with Thermablaster to discuss complaints received at BBB regarding a thermocouple failure in some Thermablaster products. The company advised that these complaints affect dual fuel wall heaters and gas logs made in 2015 & 2016 ONLY. In these models, consumers may experience premature thermocouple failure. In this scenario, the unit will not stay lit and will require replacement thermocouples. Thermablaster advised BBB that they are actively working on this problem and hope to have a long term solution in the near future.
If you have a unit that fits the description above and experience this problem, please send an email to [email protected] with your name, model number, serial number, and contact information with mailing address.
Model Numbers affected:
Wall Heaters
WDFT060-VF
WDFT060-VF-IR
WDFT100-VF
WDFT100-VF-IR
WDFT320-VF
WDFT250-VF-IR
Gas Logs
GLDF18T-VF
GLDF18M-V
GLDF24R-VF
GLDF24M-V
GLDF30T-VF
GLDF30M-V
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