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Average of 56 Customer Reviews
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Review fromM. T
Date: 11/20/2023
1 starM. T
Date: 11/20/2023
Bad business practices from the estimators **** and ***** Especially Nick * Very rude and ignorant* Doesn't listen to customers requests* In the beginning in thought I could use them* Now I won't even recommend them to my worst enemy!
Don Farr Moving & Storage Company
Date: 11/21/2023
Dear *******,We sincerely apologize for the dissatisfaction you experienced with *************** ********************************************** and we appreciate you bringing your concerns to our attention.We're truly sorry to hear that you found our pricing unsatisfactory and that your interactions with our estimators, particularly ****, left you with a negative impression. We strive to provide transparent and fair pricing, and we regret any miscommunication or misunderstanding that *** have occurred during the estimation process.Customer feedback is invaluable to us, and we take your comments seriously. We will be conducting a thorough review of the interactions you had with our team to address any areas where we *** have fallen short.We genuinely regret that your experience has led you to feel this way, and we understand the importance of effective communication and courteous service. Please be assured that we will use your feedback as an opportunity for improvement.Once again, we apologize for any inconvenience caused, and we appreciate your feedback.Sincerely,The *************** ********************************************* TeamReview fromJohn R
Date: 11/16/2023
5 starsJohn R
Date: 11/16/2023
*************** moving was attentive to details, on-time for pick-up and delivery. Extra careful with items of value and breakable. Overall, a pleasant experience. Ask for ******; she is the best!Don Farr Moving & Storage Company
Date: 11/21/2023
Thank you sincerely for taking the time to share your positive experience with *************** ********************************************* on BBB! We greatly appreciate your 5-star review and are delighted to hear that your move was a pleasant experience.At *************** Moving, we prioritize attention to detail, punctuality, and the utmost care for our customers' belongings. Knowing that our team lived up to these standards during your pick-up and delivery brings us great satisfaction.We're especially grateful for your recognition of ******. We agree wholeheartedly that she is the best, and we're fortunate to have her on our team. We'll make sure to pass on your compliments to ****** and the rest of our staff.Should you ever need our services in the future or have friends and family in need of a reliable moving company, please don't hesitate to reach out. We're here to make every move as smooth and stress-free as possible.Once again, thank you for choosing *************** *********************************************.Best regards,The *************** ********************************************* TeamReview fromCynthia C.
Date: 10/27/2023
1 starCynthia C.
Date: 10/27/2023
The people who actually moved the furniture worked very hard and were easy to work with, but they did not have blankets or bubble wrap to protect some items. A painted side table got 2 big scrapes that cannot be repaired. I bought extra insurance before the move and filed a claim. It has been a hassle to get the claim paid. The person processing the claim said that they mailed it, but no one was home to receive it, so it was returned to the carrier. Despite requests, that person has not shared what mailing company is delivering the check or any tracking information that I can use to see when the check was mailed and when it might arrive, so I can be home. The claim processing person won't even tell me how much the check is for. The whole claim process feels very shady. I filed the claim in February and am still waiting to get it resolved. Based on this claim process, I discourage anyone from using Don Farr Moving.Don Farr Moving & Storage Company
Date: 11/03/2023
In reply to the consumers complaint. Her claim was settled as based on her elected coverage. The settlement check was issued, however, returned to the carrier as undeliverable as the mailing company is the USPS (the carrier is the moving company). As conveyed to the consumer, a replacement check was issued and mailed to her today. Thank you for allowing Don Farr Moving to reply,Review fromRebecca M
Date: 10/23/2023
5 starsRebecca M
Date: 10/23/2023
Excellent movers and service! I could not be more happy with this company! Shout out to Crew Leader **** ***** and his team *****, ****, and ****** were wonderful. Super friendly and knowledgeable. They were careful, with our items as well as not damaging the walls when moving large items! They took the time to ask us questions when they were unsure of where we wanted items in the new space. If I could give them 10 stars I would. I would use this company again without hesitation! Thank you Don Farr Moving for excellent service!Don Farr Moving & Storage Company
Date: 10/24/2023
Thank you so much for taking the time to share your fantastic experience with *************** Moving. We are thrilled to hear that you had such a positive moving experience with our team!It's wonderful to know that Crew Leader ******************* and his team, including *****, ****, and ******, exceeded your expectations. We are incredibly proud of their dedication to providing top-notch service. They are truly the backbone of our company, and we will be sure to pass on your kind words to them.We understand the importance of handling your belongings with care and ensuring a smooth transition to your new space, and it's great to hear that the team paid attention to even the smallest details. Customer satisfaction is our priority, and we're delighted to have met your needs.Your kind words and your willingness to use our services again without hesitation mean a lot to us. Thank you for entrusting *************** Moving with your move, and for sharing your positive experience with others. We truly appreciate your support, and if you ever need assistance in the future, don't hesitate to reach out. We're here to make your moves stress-free and efficient.Once again, thank you for your glowing review, and we look forward to serving you again in the future!Best regards,*************** Moving TeamReview fromElaine B
Date: 09/20/2023
2 starsElaine B
Date: 09/20/2023
I chose *************** Moving based on the estimator's professional manner and experience. The quote was in-line with other estimates, and my real estate agent had good things to say. However, the move went badly! The 4 young men who did the actual move were not careful with the furniture. Nothing was padded as they navigated tight corners. Walls were nicked and paint transferred to wooden furniture. The movers said they could not move a box spring and vanity due to a tight turn. (My brothers, neither one a professional mover, managed to move those items on their own.) Yes, the furniture got moved, and nothing was terribly damaged. But many items bear evidence of this very unprofessional job-lots of nicks and scratches to walls and furniture. I would steer clear of *************** Moving; I wish I had chosen a different moving company.Don Farr Moving & Storage Company
Date: 09/21/2023
****** we are so sad to hear that everything did occur without mishap. Our goal is always to make sure moves go as smoothly as possible, and minimize damage. We are here to assist with any damages please reach out to **************************************** so we can get the process started on making things right! Tight corners and walls are tricky sometimes and we had to hear things may have been bumped along the way. Also please understand that not all of the crews here are the same, typically moves do go without mishap, and we would/could have definitely helped on the day of the move with additional effort had we known about this sooner. We hope you consider us again down the road but understand your concerns.Review fromSusan H
Date: 08/06/2023
5 starsSusan H
Date: 08/06/2023
Great workers. Highly recommend this moving company! Very efficient and friendly.Don Farr Moving & Storage Company
Date: 08/07/2023
Thank you *****! We try to make sure our staff is as efficient and friendly as possible! Here to help if you or anyone needs another move! Best of luck in your new home!Review fromRichard M
Date: 07/11/2023
5 starsRichard M
Date: 07/11/2023
Fantastic service. I needed professional assistance with moving an upright piano. These were the right guys to call. They were friendly, accommodating, timely, efficient, and professional. I will be calling them in the future for moves that require professional attention. Excellent work, great service. Thank you!Don Farr Moving & Storage Company
Date: 07/13/2023
Sing us a song of a piano man, let us go help you move it tonight!I think that's how the song goes! Either way, thanks for letting us help! We are lucky to have such great customers such as you! Whether it is a piano or a whole house move we are here to help! We may even sing you a song! Thanks again!Review fromJen C
Date: 06/18/2023
5 starsJen C
Date: 06/18/2023
Used *************** Moving to relocate my elderly in-laws from house in ******* ** to independent living facility in ******* **. *************** M&S did a phenomenal job of carefully packing the furnishings and clothing. All breakable items from 62 years of memories were very well padded with paper and very organized in boxes. The movers were very professional and helpful delivering the boxes and furniture, reassembling beds and dressers with mirrors, rugs... they were great!All *************** M&S employees - coordinator at ********** office, dispatcher, driver and his assistant - did a terrific job of communicating with ** to meet the assigned date and move-in window at the independent living facility. No dents. No dings. All items accounted for. Zero complaints. Professional and respectful the entire way. The bonus was **** and my sister-in-law working along to his Pandora *********** Our family highly recommends *************** M&S for any and all moves, local and long distance. Thanks, ***************!Don Farr Moving & Storage Company
Date: 06/19/2023
In Laws, Yeah, we got this! Cross state moves can be scary to coordinate but we like to take the stress out of it! Glad we were able to help deliver that very special cargo with no issues! Thank you so much for choosing ** and we will be here down the road if you need **! Whether it's down the street or cross the country we do our best to help! THANKS AGAIN!Review fromJennifer M
Date: 06/01/2023
1 starJennifer M
Date: 06/01/2023
I booked with this company thinking it's a professional moving company and I would be good to go, WRONG!!! I lived in a townhouse with 3 floors which I made sure to tell the person on the phone at the time of booking. I have a lot of furniture and it's pretty much all extremely heavy. I'm 44 years old and I felt at this point in life moving all that furniture was too much for me and a couple friends, hence calling the moving company. They sent me three movers, two of which could be collecting social security. I estimate the older of the two was in his 70s. The older gentleman was having trouble lifting/carrying the furniture and at one point stumbled down 3-4 steps while being on the receiving end of my triple dresser. I used this company because of a referral from a friend, apparently the movers they sent her were in their 20s. The older gentleman also complained about the difficulty of the job the entire time, slammed things around in my house, and was swearing loudly outside while loading the truck. Throughout the process my anxiety was at an all time high worrying the older man was going to get hurt and/or everything I own was going to be damaged or broken. I can't say this enough, choose a different moving company if you care at all about your belongings.Don Farr Moving & Storage Company
Date: 06/05/2023
Wow... Just wow... First let us apologize for any damage that *** have occurred during the relocation. We definitely hate hearing that. Please reach out to **************************************** so we can assist in that matter.As far as the crew we took a look at the time that was estimated for your relocation and it appears they were complete it right on the estimate despite being older.We are sorry that you believe they are too old but we are able to complete relocations successfully every day with that team as they are very experienced. We do have some movers in their 20s and of all ages for that matter. To be quite honest, sometimes the young guys are perceived as being inexperienced and can cause anxiety as well to certain customers. People are concern with lack of care and experience due to the young age. Obviously, at anytime if you would have contacted our office during the relocation we would have happily swapped out any of the team members that you had concerns with. It could have been a simple way to address your worries. We don't know when customers *** find the guys to be too old or too young. However, our goal is to always provide a good service and complete the relocation in the estimated time.Review fromTanya F
Date: 05/25/2023
5 starsTanya F
Date: 05/25/2023
They were on time, they kept great communication throughout the whole process. They were very friendly.They worked hard for hours with no break. They were very careful. I was very pleased. The only thing I wished they would of done was marked the boxes that they packed.Don Farr Moving & Storage Company
Date: 05/30/2023
Thank you *****! We are so happy to be able to assist with your recent relocation! We will share the packing tip with the crew and let them know you thought they were friendly and hardworking! Thank you so much!
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