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Business Profile

New Car Dealers

Rohrich Auto Enterprise

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Rohrich Auto Enterprise's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rohrich Auto Enterprise has 2 locations, listed below.

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    • Rohrich Auto Enterprise

      5001 Liberty Ave Pittsburgh, PA 15224-2208

    • Rohrich Auto Enterprise

      5121 Liberty Ave Bloomfield, PA 15224-2217

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/3/24 I cancelled warranty contract ************ in person at the dealership - with *********************. The cancel fee is 0 and the refund percent - 100 % = $2,595 + ****** tax = $2,776.65 due. The warranty company EFG has verified that the funds have been returned to Rohrich Honda in January, 2024 - this was also verified by Honda ********* Services. I have made multiple phone calls to the dealership - ************ and left voice messages for the financial contact. I have never had this person answer the phone and have never received a return call. I am requesting the immediate processing of this refund of $2,776.65 + ****** finance charge (4.99%) for 3 months for a total of $2,915.20. This refund is to be issued to Honda ********* to be removed from my sales contract *********.

    • Initial Complaint

      Date:02/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday February 23 I took my car to the Honda dealership to have the oil changed, a regular maintenance. Three hours later I walked out owing them $1311.94. A Clerk broke the ignition Cylinder and claims it was already broken. It was not. I heard from several mechanics that if you try to force a key into the ignition while the steering wheel is locked it will break the cylinder. I believe this is what happened. After trying to contact the district manager, Mr. Rich W***** unsuccessfully, I was contacted by another manager who offered me a 10% discount. Though the offer was patronizing I had to pay to have my car back. I don't think I should have had to pay anything as it was fine when I drove in but was broken in their care. I want my money refunded and would appreciate a resolution. I will not go back to Honda. I posted this situation on our social media and over 55 people responded with unfavorable reviews and experiences. I am notifying you for another reason, so no one else will be taken advantage of by this dealership. Thank you.

    • Initial Complaint

      Date:09/28/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Honda USA about an issue with vehicles seat belt. They instructed me to take my car to a dealership for evaluation to determine if it would be covered under warranty repair. I took my car to Rohrich Honda and also scheduled an oil change there. The seat belt repair was not a covered warranty repair and an exhaust issue I was having was not something they could repair. From talking to the service associate, both of these problems they could diagnose almost immediately just by looking (for the exhaust issue I was told all they do is pretty much replace the entire exhaust system, well and beyond any service I’d be doing) so instead of telling me this, they charged me $200 in diagnostics for a 20 minute evaluation after being instructed by Honda to take the car in for review. I contacted Honda USA to file a complaint and was told dealerships were independently owned and there’s nothing they could do. I feel stolen from and ripped off from this process.

    Rohrich Auto Enterprise is NOT a BBB Accredited Business.

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