We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Sullivan Super Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.83

Average of 144 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Linda M

    Date: 11/29/2022

    Linda M

    Date: 11/29/2022

    Always a great job very caring people I always try to tell my friends about Sullivan's

    Sullivan Super Service, Inc.

    Date: 12/05/2022

    Thank you so much, *****! We really appreciate the kind words about all of our HEROs at Sullivan Super Service! We will be sure to share this with our team! ~Sully

  • Jeremy W

    Date: 11/28/2022

    Jeremy W

    Date: 11/28/2022

    ********************* is a great Service Technician. Hes knowledgeable and honest. As long as hes at Sullivan, they will be my go to for HVAC. - *********************** / *** ****** 

    Sullivan Super Service, Inc.

    Date: 12/05/2022

    ******, Thank you so much for this amazing feedback on our HERO, ***! Anytime you need help, we will be sure to send him your way! ~Sully

  • Leonard G

    Date: 11/01/2022

    Leonard G

    Date: 11/01/2022

    Awesome service, always on time, friendly service orientated technicians. Will always be my first call for HVAC/Plumbing needs

    Sullivan Super Service, Inc.

    Date: 11/14/2022

    *******, Thank you so much for being a loyal customer and for the kind words on how *** did at your appointment! We love being you HERO! ~Sully

  • Joel K

    Date: 10/28/2022

    Joel K

    Date: 10/28/2022

    **** ***** did my yearly furnace + a/c maintenance in a very courteous + professional manner. Thanks again **** + Sullivan.

    Sullivan Super Service, Inc.

    Date: 11/01/2022

    ****, Thank you so much for this great feedback on our HERO, ****! We want to take the opportunity to thank you for being a loyal customer as well! ~Sully

  • Jeffrey l

    Date: 10/27/2022

    Jeffrey l

    Date: 10/27/2022

    great service professional above and beyond *** was knowledgeable and easy to talk to

    Sullivan Super Service, Inc.

    Date: 10/28/2022

    *******, Thank you so much for this wonderful feedback on *** and ***! We will be sure to let them know what a great job they did for you. If you need us again in the future, even for heating or cooling, please be sure to let us know! ~Sully

  • Mark A

    Date: 10/13/2022

    Mark A

    Date: 10/13/2022

    Outstanding service. Very professional and courteous. Explained everything in detail. Went over and above.

    Sullivan Super Service, Inc.

    Date: 10/17/2022

    ****, Thank you so much for this outstanding feedback on Bridge! We will be sure to share this feedback with him! If you need us again, remember we are only ever a phone call away! ~Sully

  • Jared W

    Date: 10/05/2022

    Jared W

    Date: 10/05/2022

    A complete disaster. Bathtub and toilet were draining very slowly so we figured there was clog somewhere so we called Sullivan on a Wednesday. They came right out, which was great. Unfortunately, ****** and another guy came and wasn't able to clear the clog. Said we had a broken pipe in the yard (which we now highly suspect was not true and was just a clogged line). Paid over $5,000 to have the line dug up and clogged cleared. They were out the next day on Thursday to dig the yard. The digger *** and his guy were great. They seem to be the only ones at Sullivan who know what they are doing. Dug up and replaced the "broken" pipe but didn't clear the clog. Friday, ****** was back out and made everything worse. After he tried clearing the clog, the tub would no longer drain at all. He left with a foot of water in the tub saying it should drain. What?!? It never did so we contacted him before lunch that same Friday. His answer...he'll send another technician...on Monday. So we had to do with not be able to use the water over the weekend. Thanks. Two other Sullivan "technicians" came out Monday and couldn't do a thing. That's 4 "plumbers" or "technicians" over 6 days that couldn't clear it. Then the worthless ****** calls Tuesday and recommends calling another plumber to fix it. What did we pay you over $5000 for??? So we called *** ****** ******** *********** - they came out the same day and cleared the clog in less than 10 minutes (and confirmed that sullivan likely completely clogged up the pipe trying to clear the slow drain). Probably didn't even have to do the digging and pipe replacement if we would have just called ** first..... If you have a plumbing issue, do yourself DO NOT CALL SULLIVAN. How do you finish a job that you were paid thousands for by saying, you need to call a better plumber?

    Sullivan Super Service, Inc.

    Date: 10/17/2022

    Thank you for your feedback ******************. I will be having our Install Manager, ****, give you a call to follow up on this issue immediately. Kat - *********** Manager

  • Shabbir L

    Date: 10/03/2022

    Shabbir L

    Date: 10/03/2022

    Service technician very nice and showed me the problem and discussed options

    Sullivan Super Service, Inc.

    Date: 10/05/2022

    Thank you for the 5-Star Review, *******! We will be sharing this feedback with ****, as well as the rest of our HEROs! ~Sully

  • Georgetta R

    Date: 09/27/2022

    Georgetta R

    Date: 09/27/2022

    ***** and ******** team are all on time and they do fantastic work.

    Sullivan Super Service, Inc.

    Date: 10/05/2022

    Thank you so much, *********, for the fantastic feedback on ***** and the rest of our HEROs! We really appreciate it! ~Sully

  • Earl C

    Date: 09/16/2022

    Earl C

    Date: 09/16/2022

    Sullivan is a great company[plumbers] and ********************* was great at answering all our questions.

    Sullivan Super Service, Inc.

    Date: 10/05/2022

    ****, Thank you so much for taking the time out of your day to leave us this 5-Star Rating! We really appreciate it, and will be sharing this with Bridge as well! ~Sully

Sullivan Super Service, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.