Complaints

This profile includes complaints for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
• 

  AAA East Central

  4430 Buffalo Rd Erie, PA 16510-2203

  
• 

  AAA East Central

  1169 Wayne Ave Indiana, PA 15701-3549

  
• 

  AAA East Central

  1375 Bucktail Rd Bucktail Village Saint Marys, PA 15857-3265

  
• 

  AAA East Central

  538 Smithfield St Pittsburgh, PA 15222-2215

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance Underwriting on stored/collectible car 6-4-24
  
  Want to increase coverage so that mechanic can get battery jumped and to inspect car for resale. Car is currently insured for storage, but am having a HARD TIME with AAA auto club insurance to increase the coverage because I can't stand parallel to the car on the passenger side to get a picture...it is about 2 feet from the wall! The car battery is dead, the license plates have expired, the care has been in storage and NOT DRIVEN. The insurance company underwriter is not listening and is UNREASONABLE! i AM ALSO SWITCHING AGENTS!

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got the aaa plus membership roadside assistance in nov of 2023 i have jad multiple phone calls from aaa about i dont have the membership being harrassed for months they even took the discount off of my insurance and kept fighting with me that i dont have roadside

  Business Response

  Date: 05/20/2024

  Thank you for the opportunity to research the member’s concern.
  We apologize for the inconvenience caused in receiving unsolicited mailings and
  phone calls.
  
  Our records indicate that the member
  had a previous membership that lapsed as well as a current membership that was
  provided as a gift. Direct mailings and phone calls to lapsed members is AAA’s
  due diligence, especially when a member holds AAA automobile and/or home
  insurance. An insurance policy with AAA requires a AAA membership as well. If
  they are no longer a member, they will be notified that their insurance policies
  will non-renew.
  
  A representative of AAA’s Membership
  Department emailed the member on May 7, 2024, advising that the member’s name, address,
  and phone number have been removed from all our member solicitation records for
  both the current and previous memberships to resolve this complaint.
  
  Phone communications that may have
  been pulled before May 9 will take up to 30 days to be completely removed. Mailing
  lists are requested two to three months in advance because of the long lead
  time in preparing direct mail membership solicitations. Typically, it takes
  approximately 90 days to have all mail that has begun the process to cycle
  through.

  Customer Answer

  Date: 05/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  They have done nothing at all for the phone calls and everything I had to go thru.  Matter of fact didnt even call to discuss the matter did it all thru email never even offered anything
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 29 a AAA insured driver hit my vehicle
  Oct 30 AAA admitted fault and began the process of assessing damage (Agent: Chloe A****)
  Nov 2 I spoke to (Agent: Ron M*****) who would review the costs and approve work being done
  I expressed the concern with the damage done to my car (12k in damage) and how this was a lot of work+money for a car that would be worth nothing - he approved the work even after sharing we weren't far off of totaling the vehicle
  
  I reached out to AAA several times regarding the time line and that I was moving soon and the car was nowhere near being done, both Ron and Chloe ignored calls regarding this and it took over a month to get a reply.
  January 20th I flew back to PA to deal with my car as AAA refused to give leniency on time to allow me to get back to PA because they did not want to pay for the rental any longer than a few hours after the work was done (we still did not have a definite completion date just a couple day range)
  I spoke with Chloe several times about the diminished value of my vehicle as the collision center said it will pass inspection but this car will never drive right again and they did not feel comfortable giving me the keys. Chloe said "have the dealership fill out a form stating previous worth, current value and why it decreased and once that is approved we will have the check to you within a week covering that loss". The loss amount listed was $6200.
  Feb 7th email confirmed documents were received and submitted to the diminished value department.
  Feb 26 (agent: Jim D****) emails me saying he will only give $300 in diminished value
  March 3rd I sent photo proof of the car not sitting correct after the work done and how this amount was insulting to offer
  the documents he shared showed my car was valued at over 14K pre accident and the dealership went off KBB at 11,200 in (pre wreck) current condition
  March 15 I emailed Jim for a second time as he had not responded
  it is now March 21 and he still has yet to reply.

  Business Response

  Date: 03/29/2024

  Dear *** **** ******

  
  This will acknowledge receipt of your complaint that you filed on March 22, 2024 with the
  Better Business Bureau. You have asserted displeasure with communication and
  handling of the damages to your vehicle, as well as the process regarding your
  diminished value claim.

  Following the unfortunate accident on October 30, 2024, involving *** ******, we have
  diligently worked to address the consequences and repairs of your vehicle. I understand
  that the process, especially concerning the diminished value claim of your 2016 Jeep
  Renegade, has been a source of concern for you. Allow me to provide a detailed update
  and clarification on the current status.

  After the accident, the Interinsurance Exchange acknowledged liability and facilitated an
  inspection of your vehicle to estimate the repair costs. Diehl Collision of Butler, your
  chosen repair shop, submitted several revised estimates during the repair process. This
  iterative revision of estimates, which totaled $12,301.21, reflects our commitment to
  thoroughness and accuracy, especially as additional damages were identified. This
  amount was duly compensated to both you and Diehl Collision of Butler, and your vehicle
  was returned upon completion of the repairs.

  Subsequent to these repairs, you filed a claim for the diminished value of your vehicle, a
  concern we take seriously. Our initial assessment led to an offer of $300.00 to settle this
  claim. Understanding your rejection of this initial offer, we regret any lapse in
  communication that followed.

  The complaint you filed was escalated to AAA Physical Damage Unit Manager, Ian
  E*********, who has been thoroughly involved in revisiting your diminished value claim.
  On March 22, 2024, Mr. E********* engaged in a detailed discussion with you,
  acknowledging the complexities of your situation, especially the concerns that you had 

  against repairing your vehicle for perceived safety reasons and the financial loss you
  experienced upon trading it in.

  Upon reevaluation and considering all factors including unrepaired body damage not
  resulting from the accident, Mr. E********* proposed a revised settlement offer of
  $1,300.00 for the diminished value of your vehicle. This adjustment more accurately
  reflects the vehicle’s diminished value, differentiating between its actual cash value in the
  marketplace vs the trade-in value applied towards your subsequent vehicle purchase.
  Mr. E********* aims to ensure you fully understand the basis of this revised offer and
  encourages you to reflect on its terms. He will be waiting patiently to resolve your
  diminished value claim. Please feel free to reach out to him at ************ when you
  are ready to move your claim forward.

  We appreciate your patience and understanding as we strive to resolve this matter to
  your satisfaction. Your trust in us is invaluable, and we remain committed to supporting
  you through every step of this process. 

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an AAA membership for 40 years and rarely use it for Roadside Assistance. Last year due the problems with
  Sonata’s new alarm system, I called several times last year. On Saturday, I received a bill for $200.00 after my membership was cancelled. I called about the $200 bill for one day which stated my car was towed twice. My car had to be towed to the dealership to be unlocked, which resulted in me paying $400 for a new fob.
  
  In other words, I did not call twice to have my car towed. Also, I never agreed to. Barges, since no one informed me that I was being charged for the service. I have spent more $ 4,000 for AAA services and products over the years.
  
  I can’t believe that they charging me extra for services and cancelled my membership without even a phone call.

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to research our
  member’s concerns regarding her service entitlements and the charges she
  incurred.
  
  AAA is a federation of motor clubs throughout
  North America. Each motor club has their own territory, independent contractors,
  and staff.
  
  On October 26, 2023, *** ******** contacted
  AAA roadside assistance requesting an unlock service for her 2015 Hyundai
  Sonata in Twinsburg, OH. AAA Club Alliance, an affiliate club, provides service
  in that territory. Her keys were locked in the trunk of her vehicle. Upon
  arrival, the independent contractor discovered there was no working trunk
  release and no folding rear seats, so they were unable to provide service. A second roadside assistance request was
  placed the same day to tow her vehicle to a dealership to retrieve the key. An
  independent contractor completed the tow from Twinsburg, OH to Mentor, OH.
  
  Upon receiving this Better Business Bureau
  case, a review of *** ********’s membership record was conducted. Her
  membership listed three completed service calls on October 26, 2023. At that
  time, *** ********’s membership record reflected a total of six service entitlements
  used. She was billed the $100 surcharge for both the 5th and 6th call.  A representative from our Member Relations
  Department contacted AAA Club Alliance on March 13, 2024, and verified that
  only one service call was completed on that day.  Due to a systems error, the member had been
  charged two extra service entitlements leading to the $200 bill that she
  received. Her record has been adjusted to reflect the correct usage resulting
  in the elimination of the bill.
  
  On March 13, 2024, a representative of our Member
  Relations Department attempted to contact *** ******** by phone but reached her
  voicemail and a message was left. An email was sent to the member to apologize
  for the confusion and advise that her record has been adjusted to reflect the
  correct amount of service usage. The e-mail also informed her that the bill was
  eliminated, and her membership was reinstated.
  
  *** ******** responded the same day by e-mail
  to say thank you for the resolution.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay a yearly fee to AAA. Hardly use the services for roadside assistance. On January 17, 2024 needed a jump for my car battery and was told no services were available for that. So no roadside assistance available. Not acceptable for a company that gives a sense of security to road travelers.
  ****** **** *** ********** ***** ***** ***** ****

  Business Response

  Date: 02/27/2024

  Thank you for the opportunity to
  research the member’s concern. We extend our sincere apologies to the member
  for the issues that he encountered.
  
  AAA is a
  federation of motor clubs throughout North America. Each motor club has their
  own territory, independent contractors, and staff.
  
  On January
  17, 2024, the member contacted AAA roadside assistance requesting a jump start
  for his 2013 Mazda in Columbus, Ohio. AAA Club Alliance, an affiliate club, provides
  service in that territory. Due to extreme weather conditions on that day, they
  had suspended all services to members that were in a place of safety. Therefore,
  the member did not receive service.
  
  On January
  18, 2024, the member contacted AAA East Central, his home club, to file a
  complaint. A representative from our Member Relations Department contacted the
  member and apologized for the service issues. In addition, a $25.00 goodwill
  check was issued on February 5, 2024, and mailed to the member’s address. The
  member was satisfied with this resolution.
  
  Upon
  receiving this Better Business Bureau consumer complaint, we reopened the
  member’s original complaint. On February 22, 2024, Judy, a representative from
  our Member Relations Department, contacted the member. Judy spoke with the
  member’s father and extended our apologies and asked if the check was received.
  The member’s father was not aware and said his wife was following up. Judy left
  a voicemail on February 23, 2024, inquiring if the check was received. As of
  February 26, we have not received a call back. 

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Friday 2/2/2024, for an auto insurance quote. Purchased a policy that was to begin on 2/3/2024. However, just one hour later found a cheaper rate and better coverage. Called in just one hour later and no one would take my call. I could not get ahold of someone until Saturday 2/3/2024 once the policy had already been set to begin. I think this was purposely delayed so that aaa could obtain partial payment. I will be filing a dispute with my bank to ensure the entire $510.00 will be refunded for the premium of the insurance policy not used.

  Business Response

  Date: 02/06/2024

  Thank you for the opportunity to
  research the member’s concern with his recent insurance transaction. We extend
  our apologies to the member for the issue he encountered.
  
  The member
  spoke with ****, a AAA East Central insurance sales agent, on Saturday, February
  3, 2023, to cancel the policy. **** attempted to cancel the auto insurance policy,
  but there was a same-day bind block on the policy. **** advised the member that he
  would need to wait until the system released the block on Monday and he would
  then cancel the policy and issue the refund.
  
  On Monday,
  February 5, 2024, **** cancelled the policy flat as of the effective date of
  February 3, 2024, and the full refund in the amount of $510.00 was issued. The
  member should receive the refund within 7-10 business days. 

  Customer Answer

  Date: 02/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Thank you for your help in resolving this issue.
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We constantly get MAILERS from this company at our new forever home we bought in April 2020, almost 4 years now. We have no desire to purchase an Auto Service Plan, since it is provided by our very good USAA Home and Auto Insurance company. I have opted out of getting unsolicited mail from all sorts of businesses that I no longer want to their mailers or advertising, when I am not interested in any of these items. So please have AAA stop sending their ROUTINE advertisement mailers to our Sonora, KY address.

  Business Response

  Date: 01/17/2024

  Thank you
  for the opportunity to address the consumer’s concerns regarding direct
  mailings. We extend our apologies for any inconvenience caused.
  
  We have flagged the consumer’s Sonora,
  Kentucky, address as “Do Not Solicit” for any future direct mailings. Due to the long lead time
  in preparing direct mail solicitations, mailing lists are requested two to
  three months in advance. Typically, it takes approximately eight weeks to have
  all mail that has begun the process to cycle through. Therefore, they may
  receive a mailing until the process takes effect.

  Customer Answer

  Date: 01/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,

  I did not see where the company agreed to stop sending me regular mailers asking me to purchase a auto road service plan, that is already provided by me insurance company USAA.  I have no intentions of moving from USAA auto insurance.  So stop this unwanted advertising mailers.  I have been here nearly 4 years.
  
  
  
  ****** ******

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/23/2023
  Total Amount: ****************** * *******  I had purchased a Pittsburgh to ******* *ound trip starting 9th Feb 2024 on the mentioned date. AAA emailed me the tickets and PNR from the airline on 5/23.
  
  On 12/12, I had to call AAA since I was unable to modify anything with the reservation on the airline website. The agent, Christina (am hoping I am spelling right), told me they were never ticketed and I need to call the airline and book them fresh. She said she is going to cancel and issue full refund to my credit card. I called her back again after speaking to my CC company as they said they cannot refund purchases made prior to 6 months, she confirmed the same.
  
  On 13/13, I received email from AAA from a person Marie saying since these were ticketed no refund is possible.
  
  Due to their mishandling, now am losing out on $5144. AAA could have called me in May if these were not booked correctly instead of waiting till I called again in December. If they knew they cannot refund, they should have rebooked instead of canceling it. Meanwhile, I have already booked this trip at a much higher price already due to their mishandling of this entire transaction.

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two negative incidents with AAA roadside assistance in the last 24 hours. I called for a tow and no one ever came last night. Called back and they had routed the driver to the wrong location. Waited well over an hour. Decided to try again the next morning.
  This morning, returned to disabled vehicle and waited over two hours (5 phone calls later) for an update. No texts or calls from the tow company or AAA. When I expressed my concern to the AAA agent I was met with aggression and she eventually hung up on me. I called at 0730 at 0945 a driver called me and had the wrong location AGAIN, even though I spelled out the cross streets and zip code this morning in my original request. I am so frustrated. How can they not get a location correct twice?
  In addition to very poor customer service, logistics, and a complete disregard for a consumer’s time, AAA is not providing their contractually agreed upon services to consumers. A quick review of their reviews in the Pittsburgh area will confirm this.
  I am seeking a refund of this year’s charges and any towing fees accrued when they finally arrive or a credit or one year. This is inexcusable.

  Business Response

  Date: 12/13/2023

  Thank you for the opportunity to
  research the member’s concerns regarding their roadside assistance request. We
  extend our apologies to the member for the unsatisfactory experience they encountered.
  
  On December 1, 2023, the member contacted AAA for roadside
  assistance requesting a tow for her 2016 Land Rover Discovery. After waiting an
  hour, the member called back and was advised that the independent contract
  station driver went to the wrong location. She decided to cancel the service
  and call the next morning. The member called back for service on December 2,
  2023, and waited over two hours for an update. When she expressed her concern
  to an AAA representative, she was met with unprofessional behavior and was eventually
  disconnected. The member was contacted by the independent contact station driver,
  who shared that he had the wrong location again. The breakdown location was
  clarified, and the member’s vehicle was towed that day.
  
  On December 6, 2023, Lisa C****** a representative from our Member Relations
  Department, left a voicemail with her contact
  information, extended our apologies, and requested that the member return her call to discuss the member’s
  concerns and resolution. On December 7, 2023, *** ****** emailed the member
  regarding the difficulty she experienced and also apologized for the manner in
  which her calls were handled. *** ****** explained that the details of what
  occurred with the service calls were sent to our AAA management team, the call
  recordings were reviewed, and the service issues have been addressed with the
  independent contract stations.
  
  We ask that the member contact *** ****** at ************ or *********************** to move forward with a credit
  that is being offered for the service issues experienced.

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm reaching out because I want this in writing and want to make sure this is on the recorded as a formal complaint against AAA for a fraudulent charge. If it was a credit card I would have filed a dispute with them but this is my bank card and it sometimes can be more difficult to get back funds.
  
  I don't believe a word this company says, I speak to them and they don't do what they say they are going to do. Believe it or not my issue started a year ago now.
  
  I subscribed to AAA because I needed roadside assistance. I paid for the membership, but when I called for help the couldn't send anyone and that was the only reason I purchased a membership and of course they assured me I will have no problems or issues. I was extremely upset that they couldn't come jump me so I immediately called and cancelled my service which was over a year ago. They told me sorry and this shouldn't have happened and they would refund my membership fee, well I doubt they ever did refund me but now they are charging me again for a membership I cancelled. I did not authorize a charge of $56.00 from my bank account.
  
  I want those funds refunded immediately back to my bank. I'm not looking back trough my records but if they didn't refund me the first time that would be nice, too but I'm not holding my breath.
  
  I want a refund and to be removed from whatever autorenewal system they have. They do not have my permission to charge my card.
  
  One, last statement. They are so shady they don't even send you a paid statement, if so I've never received one. I have to find out from a mysterious charge through my bank.

  Business Response

  Date: 11/21/2023

  Thank you
  for the opportunity to respond to the consumer’s complaint regarding membership
  dues.
  
  Our records
  indicate that last year, when joining AAA, the authorization for recurring automatic payments was selected
  through our interactive voice recording system. Also, a statement would have been received approximately six weeks
  prior to his expiration date with a new AAA member card and noting the
  automatic payment for renewal, as well as information on how to opt out of
  automatic payments.

  Our AAA
  membership marketing manager, Susan, emailed *** ****** on November 20, 2023,
  to advise that a refund to the original form of payment in the amount of $56.00
  has been processed on November 20, 2023, and should be received within 4-8
  business days. 
  
  As of 10:00am on November 20, 2023,
  the membership account is no longer noted in our records. 

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 

  I would like to say this is pretty much resolved, but I did not agree to a membership and I did not receive notification I would be renewing a membership. 

  
  
  
  Regards,
  
  
  
  ******* ******