Complaints

This profile includes complaints for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
• 

  AAA East Central

  4790 Mcknight Rd Pittsburgh, PA 15237-3426

  
• 

  AAA East Central

  1634 Valley View Blvd Altoona, PA 16602-6041

  
• 

  AAA East Central

  138 Clearview Cir Butler, PA 16001-1565

  
• 

  AAA East Central

  2725 Mosside Blvd Monroeville, PA 15146-2741

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ME AND MY HUSBAND HAVE BEEN TRYING TO GET THE REGISTRATION UPDATED FOR OUR VEHICLE FOR HOW LONG NOW! IN FEBRUARY OF LAST YEAR WE WENT TO THE TRIPLE A BAUM BOULEVARD LOCATION AND GOT THE REGISTRATION AND EVERYTHING DONE AFTER SWITCHING THE VEHICLE FROM MARYLAND TO PA WE ARE LEASING THE VEHICLE WE PAID FOR EVERYTHING THEY GAVE US OUR PLATE FOR THE VEHICLE AND WE THOUGHT EVERYTHING WAS GOOD TOO GO BUT IT WASNT APPARENTLY BECAUSE WE KEEP GETTING TOLD THAT THE REGISTRATION NEVER WENT THROUGH OR THE TITLE TRANSFER OR SOMETHING AND NOW EVER SINCE WE HAVE BEEN TRYING TO UPDATE THE REGISTRATION WITH THEM ITS BEEN MONTHS AND MONTHS WE HAVE TO KEEP CALLING THEM ALL THE TIME AND THEY KEEP SAYING OVER AND OVER SOMEONE WILL CONTACT YOU ASAP OR THIS DAY AND THEY RARELY EVER DO!! THIS IS INTERFERING WITH MY WORK!! I NEED MY VEHICLE FOR WORK!! NOW THERE WAS AN EMPLOYEE NAMED ROSE WHO TOLD ME ON THE 30TH OF LAST MONTH SHE WOULD CONTACT ME THE FOLLOWING MONDAY WHICH WAS THE THIRD OF THIS MONTH AND STILL NO ONE HAS CONTACTED US BACK!!! IVE TRIED EMAILING HER BACK THE AND SHE HASNT RESPONDED AT ALL!! I DONT HAVE HER DIRECT NUMBER BUT THEY KEEP MESSING AROUND WITH THIS THIS NEEDS TO BE TAKEN CARE OF ASAP I COULD GET PULLED OVER FOR THIS AND FINED OR TICKEDED FOR SOMETHING THATS NOT MY FAULT THEY ASKED THE LAST TIME MY ME AND MY HUSBAND WENT IN FOR PROOF OF THE RECEIPT FROM WHEN WE PAID LAST YEAR IN FEBRUARY WHICH WE DID!! AND THEY STILL KEEP ASKING FOR IT OVER AND OVER AGAIN!!! THEY HAVE BEEN DOING THIS FOR MONTHS THEY DONT CARE AND THEY ARE NOT DOING THEIR JOB AT ALL!!! IM SO TIRED OF THIS ALREADY THIS SHOULDNT HAPPEN AT ALL IM SO AMAZED OF HOW THEY TRULY DONT CARE!!!!

  Business Response

  Date: 07/14/2023

  Thank you
  for the opportunity to investigate the customer’s issue with their vehicle
  registration.
  
  On February 22, 2022, the
  member and her husband went to the AAA East Central branch in East Liberty,
  Pa., to have her husband’s vehicle registered. The transaction was processed
  manually. A temporary registration card is issued, and the Pennsylvania
  Department of Transportation (PennDOT) later mails their permanent registration
  directly to their home address. If for any reason the registration paperwork is
  rejected, PennDOT notifies the customer and AAA in writing via USPS. We advise
  the customer to contact AAA if they do not receive the permanent vehicle
  registration.
  
  AAA East
  Central did not receive any rejection notification from PennDOT, and the
  customer did not contact the East Liberty branch manager until May 9, 2023,
  therefore, we were unaware of any issues until 15 months after the original
  transaction. PennDot has not provided an answer as to why the initial
  transaction was rejected by them.
  
  Our AAA
  branch specialist, Rose, and the customer have been in contact via phone and
  email since May 9, 2023. On July 6, 2023, Rose spoke with the customer advising
  her to contact their leasing company to forward the title and limited Power of
  Attorney (POA) to our AAA branch so the paperwork can be resubmitted to
  PennDot. On July 10, 2023, the member contacted Rose via phone and advised that
  the title and POA would be sent overnight from their leasing company that day. As
  our AAA branch has not received the documents to date, the branch manager,
  Alicia, phoned the member. The member indicated that her husband was contacting
  their leasing company but was now unsure when he would contact them. Alicia offered
  to send an email to the member noting the documents needed from the leasing
  company to assist the member and her husband in their request to the leasing
  company.
  
  Once our
  AAA branch receives the documents, the member will need to stop into the AAA East Liberty branch to have the transaction resubmitted to PennDOT for the registration to be processed.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a AAA Premier member for over 20 years. My Tesla broke down last night and I requested a tow to my house 5 miles away. I waited 3 hours before giving up. The dispatcher Nelson from AAA told me that the local garages Lowry's Auto Body and Leonards Towing refuse to tow Tesla's. A Tesla can be towed on a roll back just like any other car. I spoke with both garage's and it appears to me that they are both doing this to make a politcal statement. I would like a full refund of my membership or a credit for a free year. They left me stranded on the side of the road and I had to have a friend come down with a trailer for me to get my car home. This is unacceptable.

  Business Response

  Date: 06/29/2023

  Thank you
  for the opportunity to research the member’s concern with his recent roadside service
  request. We extend our sincerest apologies to the member for the issues that he
  experienced. Below is a summary of his service experience and the resolution
  offered and accepted.
  
  On June 20,
  2023, at 9:38 p.m., the member placed a service call for his 2020 Tesla Model Y
  to be towed. Lowry’s Auto Body Inc, our independent contract station, was
  initially contacted to tow the vehicle. They were unable to provide service for
  the electric vehicle. AAA Dispatch contacted other independent contractor
  stations who were also unable to provide service for the Tesla. AAA Dispatch
  then contacted a private provider that was able to tow the vehicle; however, the
  member was offered this option but declined. Alternatively, the member contacted
  a friend with a trailer to assist him. They loaded the Tesla onto the trailer
  and towed the vehicle the 4.1 miles to his home.
  
  On June 21,
  2023, the member’s service issue was escalated to our AAA regional operations manager
  to review and address the lack of service with the independent contract
  stations that were involved with this service request. In addition, the field
  management team is currently working with roadside trainers and the independent
  contract stations to schedule and continue to rollout the enhanced specialized
  training targeted towards safely servicing electric vehicles.
  
  Judy
  B*********** a representative from our AAA Member Relations Department contacted the
  member on June 21, 2023, to extend our apologies. Judy offered to refund the member’s
  current membership year dues for the lack of roadside assistance and inconvenience caused. The member accepted this resolution. 

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a AAA roadside assistance membership at the Plus level. It was on auto-pay (in which AAA directly charges my credit card without informing me) and the annual renewal date was February 28. On November 6, 2022, I downgraded my membership to the Classic level and paid $27.00, which was the annual rate that AAA was currently charging for that level of service.
  
  It was only when I received my credit card statement this spring that I learned that AAA had not switched my membership to the Classic level. On February 22, 2023, AAA erroneously charged my credit card $90.00, which is the annual amount for the Plus membership level.
  
  AAA also needs to credit me for the three months (December, January, February), which were already paid up, after I downgraded my service and paid for the new level. That prorated amount is $22.50 ($90 divided by 12 months is $7.50 per month, multiplied by the 3 months). Thus, the total that AAA owes me is $112.50.
  
  When I contacted them to fix this mistake, they reimbursed me only $60.00. Thus, they still owe me $52.50.
  
  I have repeatedly contacted AAA about these errors, which they still have not fully corrected. And any reasoning AAA has tried to provide for not doing so is incorrect and nonsensical.

  Business Response

  Date: 06/15/2023

  Thank you for the opportunity to
  research the member’s concerns with their AAA membership dues. We extend our
  sincere apologies to the member for the issues that they experienced.
  
  The member
  was enrolled in our AAA Plus membership level with auto pay. As in previous
  years, every December a renewal offer with updated membership cards have been
  mailed to the member, noting that their credit card would automatically be
  charged $90 in February.
  
  Unfortunately,
  in November 2022, there was a system error that generated a Classic membership half-price
  special offer to obtain new members that was mailed to the member at the same
  street address but a different apartment number. It seems the member believed
  this offer was her yearly membership dues and sent in payment of $27.
  
  In April
  2023, the member contacted us to remove the new membership account that was
  created in November 2022. A refund for $27 was processed on April 18, 2023.
  Also, the member requested to change their
  current membership from Plus level to Classic level. A refund of $33 was
  processed on April 28, 2023, which leaves the Classic level membership dues at
  $57 for the membership year that expires February 28, 2024.
  
  As a
  gesture of goodwill and the inconvenience caused, we would like to extend the membership
  half-price limited time offer of $27 for the current membership year’s Classic
  dues to the member. We will then refund the member an additional $30. An email
  from Susan, our AAA manager of Membership Marketing was sent to the member on
  June 13, 2023, noting this information. The member can contact ***** ** **************************** ** ************ to confirm this
  resolution.

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ***** ***

• Initial Complaint

  Date:05/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA back in April to cancel my membership only to be charged causing multiple overdraft fees. Once I noticed I was charged I then went back into the app to find that my membership was not canceled, so I canceled it a second time. I then called AAA to ask why I was charged and why wasn't my membership canceled. They offered a refund, so I waited. After 2 weeks had gone by I called again just to find out the refund was never submitted. I was told that they would refund my membership but were not willing to pay for what they caused.

  Business Response

  Date: 06/05/2023

  Thank you for the opportunity to
  research the member’s recent membership cancellation issue. We extend our
  sincere apologies to the member for the issues that they experienced.
  
  The member
  notes that they called to cancel their membership in April; however, we do not
  have any record of that phone call. Our records indicate that on May 12, 2023, the
  member spoke with a AAA branch representative, Brenda, in the Jamestown branch
  requesting to cancel their membership, due to an automatic payment processed
  two days earlier which caused an overdraft on their bank account. Brenda added
  the cancellation to the membership account and informed the member that the
  branch cannot process the refund and to phone back in 10 days to check the
  status of the refund. The system automatically processes a refund within 7-10
  days of the cancellation.
  
  On May 25,
  2023, the member phoned and spoke to AJ, a AAA Member Service Call Center
  supervisor, noting that they had not received the membership dues refund. AJ immediately
  sent a support email to issue the credit as it appeared there was a system
  error that did not process the refund on May 12.
  
  Our AAA
  Membership Marketing manager, Susan, spoke to the member on June 1, 2023, and
  confirmed that they received the refund of $93.
  
  Unfortunately,
  we are unable to refund any overdraft fees as new membership card(s) and the renewal
  notice were sent on March 15, 2023, advising that an automatic payment,
  previously established by the member, would be charged to their credit card in
  May. 

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******** *********

• Initial Complaint

  Date:05/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member for the last 4 years and haven’t used the service in the last 3 years but I continually paid my fee just in case and this morning I had an emergency to when my son was taking me to work his car broke down in my coworkers driveway. Rather than be late to work my coworker got us a ride. I tried to get them to tow the car to get fixed and they refused to tow it because I wouldn’t be there. They told me to wait until after work, which would have been too late for anywhere to fix it today. I needed this car fixed today as my other car is broke down. I had to pay 187 dollars to have the car towed. Ridiculous I had to pay for something I already was paying for. Not everyone has the luxury of missing a day of work to get a car towed.

  Business Response

  Date: 05/26/2023

  Thank you
  for the opportunity to research the member’s recent roadside assistance
  experience. We extend our sincere apologies to
  the member for the unsatisfactory experience she encountered.
  
  As noted by
  the member, when she attempted to have her son’s vehicle towed, service was
  denied as she was not with the vehicle at that time, and the vehicle was
  registered to her son.  AAA policy does
  not allow for a tow when the member is not with the vehicle and it is
  registered to another individual. This is to ensure there is no misuse of AAA
  membership services and to avoid
  vehicle theft.
  
  On May 23, 2023, the
  member was contacted via email requesting the receipt for the private towing service they obtained. The
  member forwarded the receipt that same day. A reimbursement check has been
  requested in the amount of $189.00. The member should receive the check within
  7-10 business days. The member was advised of the reimbursement via email on
  May 24, 2023.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 27, 2023 I took out an auto insurance policy for $148.40. The DMV would not let me pay for insurance for someone else. I called scott back and canceled the same day. He begged me to keep it open for 10 days. Nothing was going to change in 10 days and I insisted on a refund. scott informed me I'd lose % 10 I said fine, return the balance. Three days later I called back and was told sign papers he emailed me. The links he sent were wrong. They could not be signed. scott assured me I don't need to sign he'll take care of it. Three days later I spoke with the jason. Then I spoke with a female agent. See where I'm going with this. I called my bank they said 7 to 10 days. One week later I called my bank, and they said now it's going to be 45 to 90 days. aaa seems like they don't like to refund money. I bought a watch once, it broke, and it couldn't be fixed. Seems like the same situation. That's fine I'll warn my friends and family about this firm.

  Business Response

  Date: 05/26/2023

  Thank you for the opportunity to
  research the member’s concern with his recent insurance transaction. We extend
  our sincere apologies to the member for the issues that he experienced. Below
  is a summary and the resolution offered and accepted.
  
  Unfortunately,
  the insurance policy should not have been written, as the vehicle was not being
  registered to the member but rather to his girlfriend. The policy should
  have been flat cancelled effective April 26, 2023; however, it was cancelled on
  April 27, 2023, resulting in a short rate to the member. 
  
  Our
  AAA insurance sales manager, Kylie, requested the cancellation date be
  corrected to April 26, 2023, to have the policy flat cancelled. This involves a
  few days for the system to process the request. Once the correction is
  completed, a refund check will be issued and mailed to the member. Kylie
  contacted the member to confirm his new PO Box address and provided her contact
  information if he has any further concerns or questions.
  
  The
  member was satisfied with this resolution. 

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a Plus member that was attempting to get a tow at 6:15 5/9/2023 I waited from 6:15 to 9:30 PM first the told me 60 to 90 minutes then they said 9 PM still no truck at 9 so I called and well still didn't get a tow I waited until 9:30 no truck so I went home . Today tried to complain to company so I call they said let me connect you 4 different times giving me the run around after 4th person i got of phone. I tried to resolve this matter without complaining but i did pay to become a plus member . So totally disappointed in the service of this company and need results.

  Business Response

  Date: 05/24/2023

  Thank you for the
  opportunity to research the member’s concern with his recent service request. We extend our sincerest apologies to the
  member for the issues that he experienced. Below is a summary of his service
  experience and the resolution offered and accepted.
  
  On May 09, 2023, at
  6:08 p.m., the member contacted AAA through the automated system for roadside
  assistance. His first service call was processed as a jump start. The member
  was contacted regarding the service, and he then informed AAA that his vehicle
  needed to be towed. That service call was cancelled. The member contacted AAA a second time at 6:25 p.m. requesting a tow for his vehicle. J&S
  Roadside LLC, our independent contract station, was dispatched to provide the
  tow. This contract station was unable to provide service and declined the call.
  AAA then dispatched another independent contract station, Angelo’s Towing. Our Dispatch department attempted to contact the member multiple times to advise of
  the delay in arrival but were unable to reach him. At 9:36 p.m., the member
  cancelled his service call due to the long wait. The vehicle still has not been
  towed.
  
  Judy B*********** a
  representative from our Member Relations department contacted the member on May
  23, 2023, to also extend our apologies. She informed the member that his
  concerns regarding the delay in service have been escalated to the field manager
  and addressed. Judy has issued a refund of $49.75 which represents the membership
  dues he has paid for his current membership year. In addition, when the member
  chooses to have his vehicle towed, the service call will not be counted towards
  his annual roadside assistance allotment for the current membership year. The
  member accepted this resolution. 

  Customer Answer

  Date: 05/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called for Tow of my vehicle - scheduled a tow, still not picked up. not status update - called no explanation on why no updates - schedule at 1:56 it is 8:11 and no resolution. road side service still showing as pending.
  
  member ID 620 215 1808000107
  
  Called several times, no clear answer, or employee who could reference actual policy. Continually got sent to other agents. Very unprofessional
  
  Per Website https://www.ace.aaa.com/membership/my-membership/ec-membership-faq.html
  Yes, your AAA membership covers you in any vehicle, whether you’re the driver or passenger. I was Driver when broke down. Left car at my sons residence, left for home. I am 3.5 hours away. It was Saturday had to leave for Work on Monday and needed to find mechanic. So called to schedule roadside service. Needed a repair. We found a shop.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA at 1:32PM broke down along rt 17 in Arcadia Fl. Received request number ***** and was told a tow company would call me soon. After receiving 2 text messages stating they were busy the texts stopped so I called in again at 3pm to find out no one was coming. Was on the phone for 51 minutes with a very helpfull lady but she could not secure me a tow truck prior to our call being disconnected. I called back at 7pm spoke with a Kayly, Kiana, and ROsalie and told them I was tired of waiting and needed a tow truck today I pay for AAA for this reason, Im 1100 miles from home and need help and you guys let me stranded along the road for 7 hrs???? Rosalie said at 7:48 pm she secured me a tow and eta was 30 minutes. I wanted to wait on phone but she would not. Said she would call me in 30 minutes which she NEVER did. Able towing di finally show up and to finfd out the are located less that 1 mile from where I sat for 7 hrs is beyond any explaniation you can provide. Im requesting someone from AAA to explane WHY I pay for roadside service that took 7 hrs to secure a tow from someone less that 1 mile away other that not wanting to call someone out of you network due to cost with me sitting 1100 miles from home not knowing who to call or where to go. Also Please give me one reason to renew a premier membership that Ive had for years???

  Business Response

  Date: 05/09/2023

  Thank you for allowing us
  the opportunity to investigate our member’s concerns with service in Florida on
  April 13, 2023.
  
  We understand that the member
  called for service at approximately 1:30pm on Highway 17 in Arcadia, Florida. He
  initially received contact alerting him of the delay, but after that,
  communication ceased, and he had to follow up to obtain information. We have spoken with the Auto Club Group, our AAA affiliate club that provides
  service in Florida. The Auto Club Group management team is addressing the
  miscommunication and excessive delay in service to ensure this does not happen
  to another member.
  
  A representative from our
  Member Relations team spoke with the member on May 3, 2023, to extend our sincere
  apologies and assured him that this is not the level of service he has come to
  know or should expect from AAA. Therefore, we are refunding his last
  membership dues payment as a gesture of goodwill. The member was satisfied
  with this resolution. He should receive the refund within 7-10 business days.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance lapsed Jan 24 2023 by Jan 28 I was quoted for another policy received the ok no paperwork had come in the mail never received a call I decided by feb 6 to call to see where my insurance card was and paperwork still no answer finally did speak with an agent from McKnight road pa he decided it would be best to reinstate previous policy he did not know what someone else had did wrong I said ok and thank you by Feb 28 received an email from sales agent Lexxes ***** from central and she emailed me my insurance card and said I overpaid i receive a check from aaa in the mail my insurance card dates 02/24/23-08/24/23 on 03/29/2023 I was in auto accident according to police report the driver that hit me was not at fault I spoke with a claims individual by the name of Kristin z****** who stated my vehicle coverage was liability so he could have his vehicle fixed I have repeatedly tried to contact Both the agent and her manager I have yet to receive any phone calls back in regards to anything all I keep hearing is my insurance shows liability but was not completed as of 04/22/2023 another aaa agent told me that the policy lexxes ***** started for me did not start until 03/31/2023 after the accident however my insurance she sent said otherwise now I possibly may have a suspension on my vehicle and license because of her mistake and misinformed and or forged information

  Business Response

  Date: 05/30/2023

   We extend our sincere apologies to the member for the lack of communication regarding their disappointing experience in obtaining insurance.

  Our AAA Insurance business manager, Nicole, has left voicemails for the member to review coverage options. The member can contact Nicole at ************ ** **************************, at their earliest convenience, to discuss these detailed options and resolve their concerns satisfactorily.
  
    
  
  Thank you,
  
  
  Beverly