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Business Profile

Wigs

T W C Wig Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

This profile includes complaints for T W C Wig Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

T W C Wig Co has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • T W C Wig Co

      Pittsburgh, PA 15241-0950

    • T W C Wig Co

      1391 Mclaughlin Run Rd Pittsburgh, PA 15241-3101

    • T W C Wig Co

      14865 W. 105th Terr., KS Lenexa, KS 66215

    • T W C Wig Co

      1387 Mclaughlin Run Rd Pittsburgh, PA 15241-3101

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered two hair pieces, order number SO982904. Received them on 1-14-25. They were a terrible quality so the next day I contacted customer service at ********************** and told them I was sending them back using their shipping label. Each time customer service through email responded within the next day. I sent them back the next day which has been over a week ago and since that time have emailed customer service numerous times and there is no response. I messaged them on ********.. no response. I tried calling their 800 number they will not answer calls citing a system issue. The total order was $401.09 and I have not been refunded. There is no way to make contact with this company at this time on my end and I have sent five emails over the last week to customer service. No other option but to file a complaint with you. I have no tracking number as they instructed me to use their label and put it in my mailbox box for pickup by ****.

      Business Response

      Date: 01/28/2025

      To Whom It May Concern: I have been in contact with Ms. ******* and the complaint has been resolved.  Her return was received today and processed.

      Customer Answer

      Date: 01/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as long as I do receive the credit within the next 3 days as promised.

      Regards,

      ***** ******

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a wig and sent it back the day after I received it (Returned Nov. 16) I called them and wrote them but still have not received refund. They took the money before I received wig but they are not returning my refund. I am a handicap senior and need my refund. They have a policy on the returns that if they don't receive it after 30 days they deduct more money. I am wondering if this is what they are doing. It does not take almost a month to mail to their company. I have sent things across country recently that took 4-5 days. Please look into this for me, I really need the refund ($139.02) less shipping. Thank you.

      Business Response

      Date: 12/12/2024

      To Whom It May Concern:  I personally spoke with customer today, and this complaint has been resolved. 

      ******** *******

      TWC, The Wig Company, **************** Manager

      Customer Answer

      Date: 12/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the wig topped on July 15, 2024, and it started coming apart a few months later. They said the 60-day return had expired, and offered a 30% discount that does not work when entered. This is a lot of money for me. I would like to have it resolved.

      Business Response

      Date: 10/17/2024

      Dear Sir or Madam,

      This is to advise that we have responded to the customer who filed a complaint with the Better Business Bureau, Mary Grant.  We have issued another wig topper to be sent to Ms. Grant at no cost to her, per customer service

      We believe that this will resolve this matter.

      Best Regards,

      Barbette Hatcher

      Operations Coordinator, and TWC Customer Service Manager

      Customer Answer

      Date: 10/18/2024



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22403492, and find that this resolution is satisfactory to me. 

      Regards,

      Mary Grant

    • Initial Complaint

      Date:07/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me a completely wrong color. Now they want me to pay $9.95 to return it. If I exchange it and they send me the wrong color again, why, that will be another $9.95... and on and on. Why do I have to pay extra for THEIR mistake?

      Business Response

      Date: 07/28/2023

      Dear *** *****,

      Ms. ****** didn't reach out to TWC Customer Service about this issue.

      We reached out to Ms. ****** about this issue, and it looks like when she entered her order online through our website she didn't click on the color she wanted, so the color that was in the image is what was ordered by mistake.  We are allowing Ms. ****** to return the product that is the wrong color at no cost to her, and we placed the correct order for her.  This should be resolved.

      Best regards,

      Barbette H******, Office Operations Manager & TWC Customer Service Manager

    T W C Wig Co is NOT a BBB Accredited Business.

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