Reviews

This profile includes reviews for T W C Wig Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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T W C Wig Co has 4 locations, listed below.

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  T W C Wig Co

  Pittsburgh, PA 15241-0950

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  T W C Wig Co

  1391 Mclaughlin Run Rd Pittsburgh, PA 15241-3101

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  T W C Wig Co

  14865 W. 105th Terr., KS Lenexa, KS 66215

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  T W C Wig Co

  1387 Mclaughlin Run Rd Pittsburgh, PA 15241-3101

Review Details

• Review fromTrudy B

  Date: 03/10/2025

  1 star

  Trudy B

  Date: 03/10/2025

  Extremely expensive for such poor quality hair fibre. Not wearable.

  T W C Wig Co

  Date: 03/12/2025

  I'm sorry to hear that you're unhappy with the quality of the product you purchased. I have emailed you to get more information about which product you purchased so I can better assist you.

• Review fromDanielle D

  Date: 08/02/2024

  1 star

  Danielle D

  Date: 08/02/2024

  I ordered a *********************** wig from their premier collection to the tune of $423. Very disappointed to find it not at all like the picture and not worth the money. I promptly sent it back unworn and with labels intact. Ok to pay shipping fir return but not ok to charge 20% restocking fee of $101. Happy to give that amount to charity but not to company operating at bad faith. I could understand if this was a cheap wig under $50 or final sale but this is total highway robbery, gouging legit repeat customers. Yes, I have bought other wigs for my sister in law in the past, all very nice and inexpensive. If I have to write to the owner of the company I will because no one answers the phone and the online customer service is far from that. I will stick to human hair from local reputable companies moving forward. DD in ***********

  T W C Wig Co

  Date: 08/07/2024

  **************** is very important to **********************. I called and spoke with *************************** today and was able to get her complaint resolved.

• Review fromB L H

  Date: 06/30/2024

  1 star

  B L H

  Date: 06/30/2024

  since the company sold it has gone downhill wigs very poor quality customer service don't care i shopped 33 years when ***** and ***** owned it and stopped 1 year ago because of the poor quality and bad customer service charging for orders that were not received I would not recommend this company anymore some of the wigs have been in stock since 1991 perhaps why they stretch out so fast shady company now STAY CLEAR ~!!!!!!

  T W C Wig Co

  Date: 07/03/2024

  Dear *********************,HairUWear, **** (been in business for 56 years) purchased the assets of The Wig Company in May of 2019. All of the premium brands (***********************, *****************, Hairdo, Him, Kidz, and POP) that The Wig Company sold before May of 2019 all came from HairUWear, **** as we are the Distributor of those brands. I regret that we have let you down, as our customers are our biggest asset. I will do additional training with the customer service team to make sure they are giving the best customer service possible.

• Review fromKristen H

  Date: 06/11/2024

  1 star

  Kristen H

  Date: 06/11/2024

  They will sell you wigs and give you a return shipping label and after you return (untouched, if you dont like it) . they will say that it was final sale and that you have to pay again for them to send it back to you and they wont offer you store credit or exchange or refund

  T W C Wig Co

  Date: 06/18/2024

  Dear *******,I'm sorry about your disappointment with a final sale item but the below is listed on the TWC Website, TWC Catalog, Noted on Product Page, and on the shipping pack list: Warehouse / Final Sale These items are products or colors that we have recently discontinued. No returns or exchanges are accepted on discontinued items. Final Sale items can be up to 90% off the original retail price. All sales are final on closeout items: no returns or exchanges are accepted.

• Review fromDiane H

  Date: 04/26/2024

  1 star

  Diane H

  Date: 04/26/2024

  I ordered a wig in white. It said it was made by Hairdo, a company Ive ordered from before. When it came it was not in the usual Hairdo box. It looks totally different than the short **** I ordered. Not happy!When I read the return policy I was upset and realized you get almost nothing ack for the return. Very disappointed and wondering what others experience is. I dont know how you can survive with not giving customers what they ordered?Save yourself money and dont be disappointed. Do Not Order!

  T W C Wig Co

  Date: 06/18/2024

  Dear *****,Did you reach out to TWC **************** at ************** to let them know you believe you were sent the wrong item? If not, then I encourage you to contact them so they can look into this for you. Our customer service department is great in resolving issues but can't do so if they aren't aware of issues.

• Review fromTori D

  Date: 10/25/2023

  1 star

  Tori D

  Date: 10/25/2023

  I ordered a hair piece of the Wig Company website, after receiving it I realized it did not match my hair color. I followed the procedure for returning. They have this EZ label which is basically they send you a label and you slap it back onto the package and send it off and theyll take the amount of the shipping off the refund. So I sent it out the day after I received it. Didnt hear any from the company for over a week. I emailed the customer service and they told me the return should be relieved to the by the end of that week. Never heard anything about so I emailed them the following week and customer service said it would take 10-14 to process my return. I waited and no I got was sent to me. Then I receive a notification off of Klarna - I used Klarna to pay for the hair piece. On Klarna it states I was refunded $5.60. Well my total price for this hair piece was about $35. I email customer service, mind you I still have received any confirmation email that they have processed my return and have sent a refund. I have been the one reaching out to them this entire time for communication with my return. I then get an email saying that it was $12.99 for the EZ label, I purchased a clip in bang literally should not be that much for such a small package, whatever though okay where is the rest? Well they dont refund previous shipping payments either which I didnt see that anywhere on their returns page. So I paid $35 and only got $5.60 back. Save your money and skip this place. They will do whatever they can to keep your money and frustrate you to the point you dont want to fight for it. Also terrible communication on their side of things.

  T W C Wig Co

  Date: 06/18/2024

  Dear Tori,Exchange Procedures At TWC and Hairdo, it is not necessary to call ahead before shipping your items back for exchange or return. Simply follow these steps:Fill out the Exchange Request Form included with your shipment Any additional money due should be included with your exchange request payable to The Wig Company by check or money order. You may also request we charge the credit card on file. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.Using the original shipping box, place your eligible product with the original invoice receipt inside and seal securely with tape.If using the included E-Z Label, affix the label to the top of your shipping box. Cover or remove the original shipping label.Leave the package in your mailbox for pick up or drop it off at your local U.S. *********** Branch If you paid with a credit card, that card will be charged a postal fee of $12.95 plus tax upon receipt of your return If you paid with a check or money order, please enclose payment of $12.95 plus tax with your returned item.May take up to 2 weeks to receive product and another 10 - 14 business days to process refund.