Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 19, 2025, my husband who has cognitive impairment (alzheimers) contacted Calfo regarding issues with our hot water tank. My husband said he doesn't even know why he contacted them as we have a friend who is a plumber and is much more reasonable. We were given an estimate and appointment for the next day (May 20). My husband immediately canceled the May 20th appointment on May 19. Calfo charged us $1400 (which was only part of what the final charges would be) on our **** credit card. Calfo said that my husband signed something. As noted previously my husband has cognitive issues. I explained all this to **** at Calfo. She said that nothing could be done. I asked to speak with the owner, *** and she said he doesn't usually call people back and that I would have to wait 1-2 weeks for an appointment to speak with him. She said she would run it by him and get back me. I also explained that we have been long time customers and had "VIP" status. When she did call me back later in the week she said they could just put a credit on our account. Due to this very poor customer ********************** we said we would not be using them in the future so a credit was not acceptable. WE WANT A REFUND of $1026.78. It is so disappointing to be treated this way when we canceled in less than 24 ******** empathy, no concern for our situation.

  Business Response

  Date: 06/03/2025

  7714846604F49

  Business Response

  Date: 06/15/2025

  *****, although we understand that you always have a choice when choosing in home service repairs and family or friend provide services as you said for a much more reasonable rate then hiring a company. You and your husband have been doing business with Calfo for the last 8 years. When we reviewed your file your husband told our office you left him a note the water heater was not working, which is why he called as you have a maintenance contract with our company as he also booked the ** check up during that service call. Although he did call to cancel the work, we do have a cancellation fee, which was explained to him. Upon learning of this you then called into our office for a cancellation and refund to which we reviewed with you again the cancellation fee and we issued a refund for the difference in price. Although this is not the answer you are wishing for or happy with, I hope you take the time to understand that we go and purchase an item when we are told you wish to replace and our vendors do not accept refunds or exchanges so we are stuck with the product and our overhead for time to come out to you, pick up and order your new hot water heater. We did and will continue to offer you the difference in costs as a credit for future use but are unable to provide a full refund due to these costs, which is why we clearly define our refund policy on the estimate you would have signed. If you still would like to schedule a call to review with senior leadership that can also be arranged but as we stated, we are scheduling anywhere from 1-2 weeks out. 

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  This is still not acceptable. The thing that bothers me the most is that there seems to be no respect, empathy or concern regarding my husband's mental condition even though I explained it to **** and in my original complaint. As you noted we have been a valued client for over 8 years, but we don't feel that we are being treated as such. I would like to schedule a call with senior leadership.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

  Business Response

  Date: 06/16/2025

  I'm sorry this does not meet your expectations, but you are asking our company to take a loss for something that is not a failure on our part, and you left your husband the message to call us, and he did. He was able to make the appointment, sign for the replacement he was also aware to call us and cancel the services. You only got involved after we told him there would be a cancellation fee incurred. Why would you tell him there was no hot water and to call our company if his cognitive state is beyond understanding. You have also filed a dispute with your credit card company who we have had to now file a rebuttal with as well.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 16 furnace quit working. I called Calfo and they sent a serviceman. He indicated I needed a new furnace. I signed an estimate for $16,500 for the furnace, an air conditioner and water heater. I contacted my daughter who sent Gravner Heating to my home that day. He got my furnace running and indicated it was still under warranty. In the meantime, I called Calfo within two and a half hours to cancel the new items since my furnace was functional and a new part was provided for free. Calfo wants $5200 restocking fee. My furnace was repairable. The estimate was signed on a cell phone and the restocking fee was not visible nor was it mentioned. I have been waiting for **************** to provide assistance and may have to incur the expense of a lawyer to settle this.

  Business Response

  Date: 05/11/2025

  To Whom It May Concern
  
  In regard to consumer complaint #********, Contractor was hired by consumer when her furnace quit working at her home. Company came out and determined to the consumer and as per her complaint that her heat exchanger failed. In her complaint she claims the secondary contractor also came up with the same diagnostics but says our readings were off even though he ultimately ended up replacing the heat exchanger further if this in fact was the case the contractor would have had to bypass the safety to turn it back on until he replaced the heat exchanger unit. This seriously calls into question the integrity of the contractor and confirms Calfo did provide the consumer with an accurate diagnosis of her unit which would deny any claims of high pressure or scare tactics used with this consumer. She was offered choices per her claim to repair or replace her unit and choose to move forward with a replacement with our company. {See attached for email and call log info}
             
              The consumer further has a complaint in regard to her canceling out her contract with our company. The consumer was presented with her options per her email chain she attached with our company, she was offered to use the deposit she paid towards a repair or continue with the replacement,but if she chooses to cancel in its entirety with our company the cancellation clause would apply as every unit is ordered to the specifications of the consumers choice and their home. The consumer refuse any of these options with out company and instead chose to file complaints on all social platforms and contest her charges with her bank in the form of a charge back. The case was filed back against her dispute on the charges and the contractor was awarded the dispute resulting in no refunds to this consumer. {See attached for Dispute}
  
              Upon learning of her denial the consumer then proceeded to open active complaints with the PA  AG and the BBB to offer a resolution that she has wanted. The company still stands behind its positions and offerings, willing to make good on a refund less the cancellation fee or move forward with her replacement being as the repair option is still off the table. The funds are on her account as a credit for future work pending the final ruling of the arbitration of *************** which she opted to peruse upon finding out she lost the initial chargeback litigation. If there is any further documentation or follow *** need please let the company know so we may provide this info.
  
  Respectfully,
  
  
  The Calfo Home Services Team 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 26, 2025 there was an emergency situation at our home. We called an emergency furnace company to see why the alarm was going off. Calfo came out a stated we would be needing a new furnace. *** asked for permission to run a credit check on Raymonds credit. The project was cancelled the same day. They went through with the financing. Calfo is not acknowledging the project was cancelled.The project was cancelled on 2-26-2025. I also spoke with BBB operator 104 about the matter. No paperwork from this company. ******* never saw the technician or spoke to him. ******* is the homeowner.

  Business Response

  Date: 03/11/2025

  As per this customer request call was received on 2/26 at 9:58 AM the job was cancelled through our system, As this job was financed through lender there was no further action due from Calfo after cancelling the installation of the unit. 

  Customer Answer

  Date: 04/15/2025

  After receiving this bill I telephoned ServiceFinance and spoke with agent *****.  ***** said that Calfo said the job was completed.
  He suggested I contact Calfo.  I telephoned Calfo and spoke with ***, he said he would have someone call.  No one has called. On the Service Finance end I had spoken with ****** and agent *****.  No sercvice was done at our home.
  

  
  

  Business Response

  Date: 05/03/2025

  We are currently working with Service Finance to help identify the error on their systems and team to get a resolution for this consumer. We are unable to control what course of action they may choose but are able to help the consumer in contesting this charge.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boiler/furnace broke on 1/20/25, one of the coldest days thus far in **********. I spent 8 days without heat (requiring a stay at a neighbor's home because I could not afford a hotel) and was charged $14,000 for repairs, some of which were due to their negligence. I have included an attachment detailing my experience ("Complaint.")

  Business Response

  Date: 05/11/2025

  To Whom it may Concern,
                                                    In Regard to ********, Although Calfo recognizes that the customer has had an unfortunate set of events and ultimately had to perform further repairs then originally requested, Calfo was received a call on 1/20 at 2:50PM for a no heat situation, a tech was dispatched and arrived at the home at 5:27, He was there working for approximately 5.5hrs. During this visit it was determined to be more expensive and requiring a second part to be ordered then the customer ultimately wished to go with and opted to purchase a new one and signed an order at 11PM. The following morning upon the office opening up and locating equipment for the replacement it was informed to the customer then unit had to be ****** in from a *** in **** we would be start and finished the following day. As promised the unit was furnished and installed on the 22nd of Jan. **** start up of unit it was found the customer has burst baseboard radiators. Due to the temperatures in the home prior to Calfos arrival there is no way to determine when and how the freezing of the pipes happened as the unit was not running and unable to leak check the system until repaired or replaced. This customer referenced calling multiple people and other business after contracting with Calfo. If at any point in time the customer felt ********************** wasnt perform to her expectations, she could have contracted one of the other companies for the final repairs to the system, she even got quotes from later discovered within her BBB filing but they were ultimately more expensive than Calfo and she choose to stay with us as her service provider. Our company provides a 24 hr guarantee, when presented that her unit would take 1 day to get in and install, the consumer was okay with this, however we should have still offered her accommodations to a hotel, when it was presented that she boarded her dog we did offer to pay for that service and reimbursed her to full fill our promise. This is a very overwhelmed consumer with multiple opinions in a stressful time; however Calfo could have been more proactive in offering her other options even with the consumer offering no initial complaints or issues when talking to our office. We will work to train and implement how to handle situations in a front solution even before the consumer ever gets to a frustration level if there is a delay in their work to be done. Calfo is committed to customer ********************** and honoring agreements, this consumer has since had Calfo back on 4/15 as a leak developed in the company supplied piping that was repaired under warranty, {See Attached}, We have also responded to her AG claims. {See Attached}
  
  Respectfully,
  

   

  The Calfo Home Servies Team

  
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please see my comments regarding Mr. *********************** response:
  During this visit it was determined to be more expensive and requiring a second part to be ordered then the customer ultimately wished to go with and opted to purchase a new one and signed an order at 11PM.
  --I was told there would be an 8/9 am installation window the following day (1/21/25), even given the late order time of 11 pm. It is because of this quick turnaround I was willing to forego additional quotes and enter into an installation contract with Calfo. Given the frigid temperatures,I was aware of the risk of freezing pipes and wanted to reduce this risk as much as possible. I asked the tech several times if the quick turnaround would occur, and I was assured this was the case.
  The following morning upon the office opening up and locating equipment for the replacement it was informed to the customer then unit had to be ****** in from a *** in ****
  --I was not informed by the office. It was not until I contacted the office inquiring about the technicians arrival time I was informed there would be a delayed installation date of 1/22/25. As stated above, this is a full day beyond the original date promised at the time of signing. Please note the quick turnaround installation of 1/22/25 was the main reason I signed the contract with Calfo.
  no way to determine when and how the freezing of the pipes happened as the unit was not running
  --I understand this is a risk, but it was not explained to me until I noticed the leak and informed their team. Prior to the delayed installation, I used two space heaters to warm the room as much as possible.
  she even got quotes from later discovered within her BBB filing but they were ultimately more expensive than Calfo and she choose to stay with us as her service provider
  --I contacted other companies who explained to me that the original price paid for the furnace was far beyond what any company should have charged. Their inspection of the burst pipes included additional services beyond what was ultimately completed by Calfo.
  we should have still offered her accommodations to a hotel,
  --I was without heat for a total of 8 days, and was only able to avoid an expensive hotel stay courtesy of a neighbor. Please note I also had to use space heaters during this time to avoid additional damage to my home,which resulted in an enormous increase in my electric usage and bills.
  presented that she boarded her dog we did offer to pay for that service and reimbursed her to full fill our promise.
  --I provided documentation to their office manager but received no response or reimbursement.
  offering no initial complaints or issues when talking to our office.
  --This is untrue, as I was in contact with the office manager and senior technician numerous times regarding my concerns and dissatisfaction.
  very overwhelmed consumer with multiple opinions in a stressful time
  --I find this statement rude and insulting.
  this consumer has since had Calfo back on 4/15 as a leak developed in the company supplied piping
  --This is an example of the poor workmanship completed by the company.
  
  
  
  Regards,
  
  ***** *********

  Business Response

  Date: 06/03/2025

  *****, we are sorry to hear that you are still unsatisfied by our response to your claim but in your repose back it is merely providing additional follow *** by you to what our statements and or issues found or arised from your complaint. In your originally complaint you stated there was no settlement desired, if there is something further you need or want from our company please provide it. I understand you are unhappy with our services during this time and am sorry we have let you down.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Calfo on 11/8 to schedule a diagnostic test on my water heater. I was only getting hot water in my shower for a few mins before it became lukewarm. They sent a tech to my home that day that never examined shower. He said he felt water under the water heater and said that the water heater was bad. It was only 4 years old and I asked if there are any tests that would confirm- he said no, that the first signs are showers that dont stay hot. I agreed to what was a very high price because I did not want the water heater to completely fail over the weekend. I paid $2775. I still had the same issue with my shower not maintaining heat, I called and had the company come back on 11/11. The tech that came did diagnostic testing on my new unit on Monday, I asked him why the same testing wouldnt have been done Friday on my previous water heater? The water heater was never the problem, the tech said that the issue was the shower valve not properly mixing the hot water. I expressed my feeling of being misled intentionally to thinking I needed to buy a water heater when none of the tests available to the company were taken. One check of running hot water would have shown them it was flowing to every other water source except the shower upstairs. I told them I was intentionally misled and felt it was predatory and I would expect they at least would replace the shower valve. They quoted me $1699 to complete. I was quoted $229 for labor and parts by another contractor. These predatory practices encroach on fraud- advertising diagnostic services, not performing appropriate diagnostic services and then selling equiptment and service you never needed for 3x their value. I asked them to remove the water heater I didn't need & return my old one, they said it was disposed of and offered me a 5% discount on the $1699 shower valve. Close to 6X higher than other quote. A job that should be less than $300 cost me $2775 and could have cost me $4300 if I was more gullible.

  Business Response

  Date: 12/09/2024

  Hello ****,

  We are sorry to hear about your experiences with Calfo, Upon reviewing your file the call placed to us on 11/8 was for lack of hot water and that when you went down stairs the unit was in fact leaking, as you can see from our photos there was water coming from under your tank and it did in fact need to be replaced. There was never a mention of 1 fixture being more problematic the an then the rest. On 11/11 you called our office letting us know that you had a shower that was not getting hot enough, we sent a technician back under a recall at no charge to you to look at this issues and it was determined that the internal parts on your fixture have in had failed on the faucet body itself at which time we quoted you a new shower valve body and trim kit as we felt a performing a repair would not last to standards that we expect from our company over its lifetime. Although this is a more expensive option then a repair it is what we felt was best at the time. We understand your frustration that you had 2 major repairs needed to your home at once and the need to see about getting another option for your shower. I want to reassure you that we still want to be able to provide you the service and repair expectations our company prides itself on and that you have a 6 year no hassle parts and labor warranty on your new water heater should it in fact stop working or fail within that time frame.

   

   

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them out to check my AC until due to no cooling. A technician came told me I need freon. Sold me a maintenance plan for my existing until to cover the freon I paid 699$. He told me it would take a day to cool the house down. I waited 2 days and it did not cool down. I called again another technician was sent and he told me I needed a new unit and not freon. I called and spoke to the owner he advised that the 1st ****** was new and wasnt as good of a technician as the one that was there then. They tried to hard sell me on a new until and I would get 699$ off that unit. I explained I could not make that decision at that exact moment. I was charged for a service that was not needed based on an untrained technician charged me for. I spoke to owner he offered no resolution but to keep my money for something that wasnt needed. The documentation provided from the shows the diagnosis provided the 1st visit was not correct by comments on 2nd visit statement. I was cornered into having to purchase a new until in order to get my money back that services I was sold that I did not need to resolve the issue.

  Business Response

  Date: 10/03/2024

  A service call was placed to our company on 6/20/2024 for a no AC call coming to the home, the customer had lived in the home for 13 years with no maintenance performed to her unit and with the unit being approximately 30 years of age. During the site visit it was determined that the unit was low on gas and would need recharged, the services were exchanged at no cost in lieu of customer joining a maintenance program to maintain and keep her unit running for as long as possible. After performing services unit was found to be in operational condition for its age. Approximately 2 days later customer called back with a no cool again at which point another technician was dispatched back to the home at no cost for a recall and possible warranty work. Upon servicing unit it was determined that it again was low on freon and a leak search was performed at no cost to determine if this was something that could be addressed and fixed, upon discovering the leak and presenting to customer it was informed that they didn't have the money for the repair and would opt for a replacement when it was available, throughout the summer the consumer then protested her credit card charges trying to retrieve a charge back for said initial services. After loosing the charge back dispute and the arbitration we have now been brought to answer this complaint. Calfo alleges that it followed all business practices ethically and in a workman like fashion and that the unit at its present age and lack of maintenance has lived to its normal life expectancy which unfortunately for the customer has caused them to be dissatisfied with the contractor. 

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sewer line replacement was done carelessly and unprofessionally. Very sloppy work. Work was rescheduled twice - the second time without notice causing me to miss 5 hours work for no reason. Damage to my lawn, walkway. and retaining wall occurred during the project. This was not addressed but ignored by the contractor. During the demolition of the driveway and installation of the pipe debris was dumped on my lawn. And the walkway and retaining wall scraped. The first installation of the sewer line did not pass inspection and had to be redone. After the pipe was installed the second time the driveway was left an uneven muddy mess. Difficult to walk on and unable to temporarily park my vehicle off the street. No communication with the company after the estimate was agreed to regarding the way the project was to be completed and no updates regarding progress of the project. Only text messages regarding “technician is on the way.”

  Business Response

  Date: 09/10/2024

  ******** I am sorry to hear about your unsatisfactory experience during your recent sewer line replacement. I am not sure of where the lack of communication that you are referring to as there as 31 calls documented between you and our office, We also have not been told about any damages to a wall or side walk or they would have been immediately addresses, if this is in fact the case please provide photos to our office so we may take care of this situation. The only complaint documentation was that you wanted gravel laid where your driveway was until you were ready to have the concrete replaced at the property and this unfortunately was not in our bid price as it was revied wit you by the office staff. We were contracted to remove the driveway for a new installation and replace the sewer line as applicable with a gravel backfill not bringing back to grade until your other services were completed. If you would like this done again, we would be happy to discuss and provide you an option for this. Also as for inspection it never failed inspection, after reviewing with the site team that the previous sewer was shallow and this was laid in its place, it was held by management with an order to redo and make the line lower for you at no additional charges before that inspection which was performed and passed by the local authority. It sounds like we may have been able to help you along with some more communication between the field workers and you which we will work to address as well as if you do contact us with anything further. Thank you, the Calfo Team

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/4/2024 - Paid CALFO for replacement parts for an AC unit. Found out that they had no idea how long it would take the needed part to come in. Knowing this we cancelled and were told that we would be refunded a portion of our costs.
  
  8/12/2024 - still no word from CALFO as to when our refund would come in, so we called and were told the refund has been denied since we left a bad review (since they were only giving us back $630 of the $3100 we had already given them).

  Business Response

  Date: 08/20/2024

  To Whom It May Concern: In regards to your complaint the refund was never issued, as we were trying to work with you to come to an amicable resolution on this and you hung up the phone on us, we tried to call you back but the call was refused, If you care to resolve this further in the future please feel free to reach out to the office.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  I called the office in regards to when the refund was to be sent,  this is when I discovered that the refund was being withheld due to CALFO not liking a bad review. I don't need any further phone calls from them, they have my address, they can simply send the refund unless they wish to continue to illegally coerce me into changing my review. So at this point I expect to see a check in my mail asap.  
  
  Regards,
  
  
  
  ****** ****

  Business Response

  Date: 08/20/2024

  No there was no further action due to you hanging up on me before any resolution was met, if you wish to continue this further, please feel free to reach out at your convenience. Our goal is to find a amicable resolution that leads to a resolution for both parties whereas yelling and hanging up and refusing a return call does not meet those criteria. I appreciate your return message through this platform and look forward to your call.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the week of May 22, 2024, Calfo Home Services perform a house drain replacement project for my next door. To bypass the front porch, the new drain pipe was coming out from the side of house and route back to the front of the house. When they dig 10 feet deep on the side of the house, and destroy partial of my side walk (100" long). Additionally, two piles of dirt left on my side of property. I was trying to be nice in the beginning and ask if they are going to do something after the project. Of course they half assed the project and left dirt in my side walk. No one ever from calfo come to me for any permission of what they do from beginning to the end. I reach out to Calfo and see if they can do something for over two months. First, they lie and deny it , they say there is no exist of the sidewalk in the beginning until I send them the pictures of it. Then they agree to come for the repair. But it has been over a month and nothing has been done. The side walk is the only path to get to our garage. In the past three months, me and my pregnant wife have to walk the unlevel muddy road to get to our garage. Now I have to carry my new born and 3 years old at the same time to get through the muddy unlevel road to get to my garage. If this issue can only be solved at court, so be it.

  Business Response

  Date: 08/20/2024

  Thank you for continuing to bring this to our attention as we have relayed to you, we had you on our list to provide you some restoration work. Although there was nothing but broken pieced of concrete previously at the site, we have agreed with you to regrade and gravel this out at your property. We apologies we were not able to get this done on your time frame, but the work has now been completed as promised with attached pictures.

• Initial Complaint

  Date:01/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago, Calfo installed a water tank for my father through a weatherization program because my dad is low income. In November 2023 this is how we found the water tank. A technician came out and determined the tank had failed, and that it was covered under warranty. However, labor was not, and quoted me over the phone a price of $2072.48, for labor!
  I scheduled the appointment to have them come out, and had requested MULTIPLE times by phone to have the owner call me to discuss this cost of $2072.48 . The owner HAD NEVER returned my call, all awhile the office worker Jackie would not explain to me this cost. She finally did, start rambling off numbers to justify the labor cost to include them to come out, them to do paperwork, them to return the tank. Once the technicians came to install the new covered tank, I was talking with him telling him how I couldn't believe labor was so much. He took it upon himself and called the manager to get some money off. They took $200. Off the bill. So now I'm thinking I will pay $1800. After the job was completed, I was told my cost was $2500! So originally, the bill was $2700! Mind you this is labor only! 3 days later, I see there's a leak on the tank, same spot as last one! They came out again, and it turns out that all along, it was a pipe above the water tank that had a slow leak! The first technician missed this and just assumed the 2 year old water tank was bad. Through weatherization program, I had no choice in who installed the much needed equipment 2 years ago for my dad. And I understood the tank to be covered by warranty, but would pay labor should it ever be needed. But $2700! And I want them to honor the quote I was given of 2072, with a $200 discount. They say the call was recorded, and tech didn't say that. He did. And my husband signed the technician phone when he was there, believing it was to acknowledge that the technician was at the house, not a quote.

  Business Response

  Date: 05/24/2024

  In regard to the above complaint the consumer signed and received her estimate, approved job cost and new unit was installed. The dispute she was misrepresented is a complete and udder falsification, this consumer has already disputed her charges with her credit card, which was declined and sided with us, filed a complaint with the Attorney General, which was closed and sided with us, and furthermore now filed a BBB complaint which we are being asked to respond. All of which while this was going on we still answered all of the customers calls handled a complaint on the install which wasn't even replated to our install and made a free repair to the piping system to try to appeal to this customer and we still haven't been to appease this customer. Attached are the documents related to the charge back, the complaint and their signatures for review.

  Customer Answer

  Date: 05/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *******