Complaints

This profile includes complaints for Bowser Automotive Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bowser Automotive Inc.

  1001 Clairton Blvd Pleasant Hills, PA 15236

  
• 

  Bowser Automotive Inc.

  Rt 51 & Lewis Run Road Pittsburgh, PA 15236

  
• 

  Bowser Automotive Inc.

  1600 Golden Mile Hwy Pittsburgh, PA 15146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are owed refunds from service contracts from March of this year. Contacted the finance manager and she said they would file the necessary paperwork. After 2 months, no refund, I reached out again. This time I got an excuses it had not been processed properly and they would fix the issue. Middle of June, still no refund, got another excuse. It was sent to the address on the forms, which was my old address. I had already put in a forwarding request with the post office months earlier, thinking this might happen.I have reached out twice to the finance manger since and have received no response

  Business Response

  Date: 06/30/2025

  Our Finance Director has already been in contact with the customer and changed his address as the previous refund was sent to an old address. The finance company is issuing a new check and mailing to the correct address. Should the customer have any issues further, he can reach out to us.

• Initial Complaint

  Date:03/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12, 2025, my 2017 Hyundai Tuscon was towed to the dealership. Due to my vehicle making a loud ticky sound and when pushing on the gas didn't give it much power to accelerate. A couple days later, I was contacted by Hyundai requesting maintenance records and if I can provide any form of information on the oil changes for this vehicle.After providing them with this information, they tell me Hyundai declined my warranty coverage for an engine replacement due to the vehicles rod bearing failure. Plus, my car was over the ****** mile **** for the warranty.I let Hyundai know I had a extended warranty through Alley that was for ******* miles which I am under. In the next couple of days, Hyundai reached back out to me to tell me " They are going to be sending an adjuster out for everything, there is a chance because Hyundai asked for those records due to the valvetrain being dark, that they might also have an issue with it being dark even if it was due to prior ownership".I owned this car January 9, 2023, I also see that they had a recall on the rod bearing when the vehicle is near 100k miles in 2021. How do I know if my vehicle was fixed or not?I believe it should be fixed through the recall or extended *********** still waiting on a respond back.....

  Business Response

  Date: 03/28/2025

  Mr. ****** repairs were denied by Hyundai, not our dealership.Hyundai denied the claim due to the vehicle being out of the manufacturer warranty. We would be happy to continue working with Mr. **** to get a resolution and repairs but our service department has to follow Hyundai's policies and procedures. If Mr. **** would like us to continue to try and assist in repairs, we would be happy to have someone contact him.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Nissan bowser to have work done. The technician gave indication of sprocket and timing chain work and the service manager ** tried to fraud myself and Nissan into a replacement motor l. Holding my truck Hostage since October. He and his ****** **** gave me confusing information to purposely keep me Confused and order a very expensive part that was not needed. This is gross fraud against the customer.

  Business Response

  Date: 02/13/2025

  This vehicle was towed in by Centerline Collision with a check engine light and being down 3.5 quarts of oil. Our staff initially found codes in the system for a timing solenoid, we replaced the solenoid (being paid for by the collision center as a good faith gesture by them) and topped off the oil to appropriate level. We road-tested the vehicle and released it to the customer, they brought it back immediately with a check engine light and noise from the engine. We found the vehicle has more timing issues and it was possible that it may need a new engine. We advised the customer that this wouldnt be covered under warranty to which the customer called our service manager and threatened a lawsuit against Bowser, Centerline, and Nissan corporate (this was the only time our service manager has spoken to the customer). He advised **** we can try to get put through Nissan but it doesnt appear to be under warranty. We opened the warranty claim with Nissan and they requested oil change records. The customer supplied what records they had (two invoices from Advance Auto for oil and a filter. We also checked DBS through Nissan to see if there were records of additional service at a Nissan dealership and found that the last recorded service at a Nissan dealer for an oil change was in August of 2021).

  At this point, Nissan requested we remove the valve cover and submit pictures to the potential warranty claim. Our service advisor spoke to Mr. ***** to obtain authorization to remove the valve cover at customer expense, he approved that. We removed the valve cover and found the engine to be full of sludge. We submitted pictures to Nissan and they immediately denied the warranty claim due to the vehicle not having regular maintenance (regular oil changes). Our service advisor advised the customer of cost to repair the vehicle, the customer denied the repairs. The vehicle has never been held 'hostage' as the customer claims and our staff have done nothing that would be considered 'fraud'. They properly followed procedures for both our service department and Nissan corporate. The vehicle may be picked up from our facility at any time, however, the customer was advised that should the vehicle continue to be driven in its current state, the engine could seize.

  We would be happy to complete the needed repairs for the customer and ensure that the vehicle is safe to drive. Again, the vehicle can be picked up at anytime but we strongly advise it not being driven without the proper repairs.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two Nissan vehicles. Every single time that I have taken my vehicle to them they don't fix the problem correctly. I have to take it right back for something else that was not broken before I took it into them; or they try to upscale me. Thursday, November 7th I took my car, a 2014 nissan pathfinder in for a recall for my hood. I told them about a sound whenever I made a turn. When they came back to me they started telling me all of tge things that was wrong (oil change windshield wipers...normal). Then they said my brakes (i had just gotten brand new brakes February 2024. I work from home and only drive this car a little. Then they said a transfer case. I had to stop them on the brakes and before he could tell me the price that I saw was $4,500. I said did you check my warranty? He did not even ask or check. On 11/14 I picked up my vehicle and it sounds like a diesel truck. I told them that it did not sound like this when I brought it in. I was told that they had to remove the exhaust yo get to the transfer case and that the exhaust pipe had rusted and I guess sealed(still not sure). They then told me that it would be $1,016 for the pipe, but the manager would not charge me for labor. So, I called to let them know that it was still making a noise when I made a right turn no return call as of this complaint. It took two ******* before they correctly fixed my heat in my Armada. The first attempt they had for over a month.

  Business Response

  Date: 11/20/2024

  After speaking with our service manager, our team did replace the transfer case. However, they had to remove the front pipe of the exhaust because everything was rusted and seized together. They called the customer's warranty company and the warranty company declined the repairs. Our service manager offered to waive our labor costs to replace the part but the customer declined. The customer states the car is still making the noise and they are schedule to come back into our service center tomorrow for additional diagnosis. Our service manager is happy to discuss this with them while they are here.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car brand new in 2020. Bowser Nissan service center was the only one to ever service the vehicle. Over that time I was charged repeatedly for work that was never done, parts that were incompatible with my vechicle were installed (incorrectly) on multiple occasions. The most recent incident being replacement of rear brakes in rotors. In June I was charged for the install. Immediately I was having problems with the brakes not working properly. After demanding to know what parts were installed I found out not only were the wrong brakes installed(value brand not ORM), but I was told it was safe to operate my car until the correct brakes could be ordered and installed. Almost a month later they installed what they said to be the correct OEM part, but I was still having issues. I returned multiple times to be told everything was ok. Still having issues I went to a wheel shop a few miles down the road from the dealership, who informed me I had a bad ball joint. I went immediately back to Bowser and told them of this finding. Their master mechanic looked at the ball joint and said there was nothing wrong with it. 3 months later during an oil change they acknowledged the bad ball joint and replaced with a new part. Less than a week later I stopped at another Nissan dealership to have the car looked over because it was still having braking and handling issues. My car was immediately taken off the road, deemed unsafe to drive due to dry rotten pieces of the new control arm(ball joint), the brake caliper screws were broken in the rear(where the brakes were worked on). The rear differential of the car had been grossly neglected during servicing of 4 years and was to the point of mechanical failure. During the time of these repairs the Bowser Computer System was down I included photos with date and time stamp to confirm my car was serviced the same day the ball joint was first identified as bad(***** automotive receipt) and that Bowser was immediately informed.

  Business Response

  Date: 11/12/2024

  Based on the customer's interactions with our staff, she was asked by a senior manager to leave our facilities due to the use of profanities being shouted at our staff. The Nissan service manager showed the photos of the alleged 'bad' ball joint to our Nissan Service Representative and it was deemed that there was nothing wrong with the ball joint and that if there were, the parts would be covered under the Nissan Parts Warranty. Our shop ******* performed the repairs and had the customer come underneath the vehicle to show her the replaced ball joint and that the other side was perfectly fine and operational. 

  Regarding the brakes, our staff replaced the brakes with Nissan Value Advantage brakes which are put on 95% of the Nissan's we service. The customer was adamant that we replace the brakes with the *** Nissan/Brembo brakes becaue of her vehicle being a 'performance vehicle'. Our staff did so at no cost to her. Our service manager personally test drove her vehicle and verified it drove well and braked properly. He had asked the customer for pictures of the 'broken caliper bolt' and those have never been supplied. When the customer was last in our shop, she claimed the parts were never installed. It is not possible for the caliper bolt to be missing for that length of time without causing a braking issue.

  The rear differential was checked and showed no leaking or an issues and again, the csutomer was permitted to look under the vehicle with the technician. She told the shop ******* on a road test that she routinely drives the vehicle well in excess of 100 MPH and she encouraged him to "smoke the tires". Our ******* did not do so as this is a safety issue. The customer also claims that we are the only facility she's been to for service for her vehicle, however, as stated by the customer, the vehicle has been at **** ********************** and another local tire shop. There were also aftermarket wheels and tires ont he vehicle that were never installed by our facility. Both the wheels and the tires are different sizes from what is recommended for that vehicle.

  We would recommend that if the customer still has questions regarding work that was performed, that she contact our service manager at ************.

   

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have stated in 2 separate phone calls with the service manager, as well as in my ****** review exactly how Bowser has damaged my vehicle. For the sake of being as clear as humanly possible, I attached a photo of the bottle adapter which the technician leaned on/pushed down on when entering or exiting my car, resulting in the damage to the cup holder. Downward force on the bottle adapter = broken cup holder. It was fully functional in the entire time I have owned the car, it goes to Bowser one time and it is now broken. I even offered to source the replacement part myself and the service manager would still not work with me. It is not a difficult process to replace it either, an experienced tech should be able to do it within an hour or so.
  
  Regards,
  
  **** *****

  Business Response

  Date: 09/24/2024

  Our service manager has spoken to Mr. ***** regarding his complaint. Our team performed two software updates to the vehicle for separate recalls as well as one corrosion repair that entailed spraying the undercarriage of the vehicle with a protective coating. None of these repairs would have resulted in the damaged Mr. ***** is stating our team caused. If we felt our team had caused the damage, we certainly would have worked with Mr. ****** Should he have additional questions or concerns, our service manager is open to speaking with him again.

  Business Response

  Date: 09/24/2024

  Unfortunately, we don't have any solid proof that one our team members caused the damage to the vehicle. They would not have entered or exited the vehicle and pushed down on the cupholder for any reason. We do apologize that we cannot come to a resolution to this issue. Should you like to speak with an executive manager about this incident, you can reach out to *** ***** at ************.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  **** *******

  Business Response

  Date: 06/06/2024

  Our General Manager has reached out to the customer and explained that the dealership will put a used engine in her vehicle at no cost to her. She was amenable to this and stated she was appreciative. 

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Lincoln on January 3, 2023 and haven’t gotten the title or plate. The temp plate is dead and the title department won’t return my calls.

  Business Response

  Date: 03/13/2024

  We sincerely apologize that there has been such a delay with getting your plate and registration information. Unfortunately, mistakes happend and we take responsibilty for the delays. Due to some changes in registration and titling (going from personal to personal and company) as well as needing the proper insurance card information; there were delays in processing the paperwork with the state of West Virginia. However, our team has submitted all the proper documentation and you should receive your registration and plate within 7-14 business days. 

  Should you have further concerns, please reach out to our General Sales Manager, David R**** ** ************ ********* **** and he will be more than happy to review what occurred. 

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the GV70 and paid all the doc fees requested by the dealer.
  Recently we found out that the Make on the Vehicle registration is GENERAL, and not GENESIS.
  Kindly we ask for this mistake to be corrected.

  Business Response

  Date: 03/08/2024

  We do apologize for the error. We've contacted our Finance Director and Title Clerk so they can work on getting this corrected. We will have someone reach out to the customer as well to discuss.