Complaints

This profile includes complaints for Bowser Automotive Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bowser Automotive Inc.

  1001 Clairton Blvd Pleasant Hills, PA 15236

  
• 

  Bowser Automotive Inc.

  Rt 51 & Lewis Run Road Pittsburgh, PA 15236

  
• 

  Bowser Automotive Inc.

  1600 Golden Mile Hwy Pittsburgh, PA 15146

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck to Nissan bowser to have work done. The technician gave indication of sprocket and timing chain work and the service manager ** tried to fraud myself and Nissan into a replacement motor l. Holding my truck Hostage since October. He and his ****** **** gave me confusing information to purposely keep me Confused and order a very expensive part that was not needed. This is gross fraud against the customer.

  Business Response

  Date: 02/13/2025

  This vehicle was towed in by Centerline Collision with a check engine light and being down 3.5 quarts of oil. Our staff initially found codes in the system for a timing solenoid, we replaced the solenoid (being paid for by the collision center as a good faith gesture by them) and topped off the oil to appropriate level. We road-tested the vehicle and released it to the customer, they brought it back immediately with a check engine light and noise from the engine. We found the vehicle has more timing issues and it was possible that it may need a new engine. We advised the customer that this wouldnt be covered under warranty to which the customer called our service manager and threatened a lawsuit against Bowser, Centerline, and Nissan corporate (this was the only time our service manager has spoken to the customer). He advised **** we can try to get put through Nissan but it doesnt appear to be under warranty. We opened the warranty claim with Nissan and they requested oil change records. The customer supplied what records they had (two invoices from Advance Auto for oil and a filter. We also checked DBS through Nissan to see if there were records of additional service at a Nissan dealership and found that the last recorded service at a Nissan dealer for an oil change was in August of 2021).

  At this point, Nissan requested we remove the valve cover and submit pictures to the potential warranty claim. Our service advisor spoke to Mr. ***** to obtain authorization to remove the valve cover at customer expense, he approved that. We removed the valve cover and found the engine to be full of sludge. We submitted pictures to Nissan and they immediately denied the warranty claim due to the vehicle not having regular maintenance (regular oil changes). Our service advisor advised the customer of cost to repair the vehicle, the customer denied the repairs. The vehicle has never been held 'hostage' as the customer claims and our staff have done nothing that would be considered 'fraud'. They properly followed procedures for both our service department and Nissan corporate. The vehicle may be picked up from our facility at any time, however, the customer was advised that should the vehicle continue to be driven in its current state, the engine could seize.

  We would be happy to complete the needed repairs for the customer and ensure that the vehicle is safe to drive. Again, the vehicle can be picked up at anytime but we strongly advise it not being driven without the proper repairs.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two Nissan vehicles. Every single time that I have taken my vehicle to them they don't fix the problem correctly. I have to take it right back for something else that was not broken before I took it into them; or they try to upscale me. Thursday, November 7th I took my car, a 2014 nissan pathfinder in for a recall for my hood. I told them about a sound whenever I made a turn. When they came back to me they started telling me all of tge things that was wrong (oil change windshield wipers...normal). Then they said my brakes (i had just gotten brand new brakes February 2024. I work from home and only drive this car a little. Then they said a transfer case. I had to stop them on the brakes and before he could tell me the price that I saw was $4,500. I said did you check my warranty? He did not even ask or check. On 11/14 I picked up my vehicle and it sounds like a diesel truck. I told them that it did not sound like this when I brought it in. I was told that they had to remove the exhaust yo get to the transfer case and that the exhaust pipe had rusted and I guess sealed(still not sure). They then told me that it would be $1,016 for the pipe, but the manager would not charge me for labor. So, I called to let them know that it was still making a noise when I made a right turn no return call as of this complaint. It took two ******* before they correctly fixed my heat in my Armada. The first attempt they had for over a month.

  Business Response

  Date: 11/20/2024

  After speaking with our service manager, our team did replace the transfer case. However, they had to remove the front pipe of the exhaust because everything was rusted and seized together. They called the customer's warranty company and the warranty company declined the repairs. Our service manager offered to waive our labor costs to replace the part but the customer declined. The customer states the car is still making the noise and they are schedule to come back into our service center tomorrow for additional diagnosis. Our service manager is happy to discuss this with them while they are here.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car brand new in 2020. Bowser Nissan service center was the only one to ever service the vehicle. Over that time I was charged repeatedly for work that was never done, parts that were incompatible with my vechicle were installed (incorrectly) on multiple occasions. The most recent incident being replacement of rear brakes in rotors. In June I was charged for the install. Immediately I was having problems with the brakes not working properly. After demanding to know what parts were installed I found out not only were the wrong brakes installed(value brand not ORM), but I was told it was safe to operate my car until the correct brakes could be ordered and installed. Almost a month later they installed what they said to be the correct OEM part, but I was still having issues. I returned multiple times to be told everything was ok. Still having issues I went to a wheel shop a few miles down the road from the dealership, who informed me I had a bad ball joint. I went immediately back to Bowser and told them of this finding. Their master mechanic looked at the ball joint and said there was nothing wrong with it. 3 months later during an oil change they acknowledged the bad ball joint and replaced with a new part. Less than a week later I stopped at another Nissan dealership to have the car looked over because it was still having braking and handling issues. My car was immediately taken off the road, deemed unsafe to drive due to dry rotten pieces of the new control arm(ball joint), the brake caliper screws were broken in the rear(where the brakes were worked on). The rear differential of the car had been grossly neglected during servicing of 4 years and was to the point of mechanical failure. During the time of these repairs the Bowser Computer System was down I included photos with date and time stamp to confirm my car was serviced the same day the ball joint was first identified as bad(***** automotive receipt) and that Bowser was immediately informed.

  Business Response

  Date: 11/12/2024

  Based on the customer's interactions with our staff, she was asked by a senior manager to leave our facilities due to the use of profanities being shouted at our staff. The Nissan service manager showed the photos of the alleged 'bad' ball joint to our Nissan Service Representative and it was deemed that there was nothing wrong with the ball joint and that if there were, the parts would be covered under the Nissan Parts Warranty. Our shop ******* performed the repairs and had the customer come underneath the vehicle to show her the replaced ball joint and that the other side was perfectly fine and operational. 

  Regarding the brakes, our staff replaced the brakes with Nissan Value Advantage brakes which are put on 95% of the Nissan's we service. The customer was adamant that we replace the brakes with the *** Nissan/Brembo brakes becaue of her vehicle being a 'performance vehicle'. Our staff did so at no cost to her. Our service manager personally test drove her vehicle and verified it drove well and braked properly. He had asked the customer for pictures of the 'broken caliper bolt' and those have never been supplied. When the customer was last in our shop, she claimed the parts were never installed. It is not possible for the caliper bolt to be missing for that length of time without causing a braking issue.

  The rear differential was checked and showed no leaking or an issues and again, the csutomer was permitted to look under the vehicle with the technician. She told the shop ******* on a road test that she routinely drives the vehicle well in excess of 100 MPH and she encouraged him to "smoke the tires". Our ******* did not do so as this is a safety issue. The customer also claims that we are the only facility she's been to for service for her vehicle, however, as stated by the customer, the vehicle has been at **** ********************** and another local tire shop. There were also aftermarket wheels and tires ont he vehicle that were never installed by our facility. Both the wheels and the tires are different sizes from what is recommended for that vehicle.

  We would recommend that if the customer still has questions regarding work that was performed, that she contact our service manager at ************.

   

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date : 9/19/2024 Dropped 2012 Hyundai Elantra off for 3 recalls to be completed, ABS fuse replacement, anti theft software, and undercoating. Upon picking up my car, I noticed the cup holder was broken out of the center console. I had an adapter to hold a larger bottle in the cup holder, and the only way it could have broken was the technician leaning on it and breaking the clips that hold the cup holder into place.After speaking with the service manager twice, he essentially told me they didnt do it, and there is nothing they can do to help. He claimed to not even be able to find the part. When I offered to source it myself, he responded with well then we get into breaking more things while replacing the cup holder.

  Business Response

  Date: 09/24/2024

  Our service manager has spoken to Mr. ***** regarding his complaint. Our team performed two software updates to the vehicle for separate recalls as well as one corrosion repair that entailed spraying the undercarriage of the vehicle with a protective coating. None of these repairs would have resulted in the damaged Mr. ***** is stating our team caused. If we felt our team had caused the damage, we certainly would have worked with Mr. ****** Should he have additional questions or concerns, our service manager is open to speaking with him again.

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have stated in 2 separate phone calls with the service manager, as well as in my ****** review exactly how Bowser has damaged my vehicle. For the sake of being as clear as humanly possible, I attached a photo of the bottle adapter which the technician leaned on/pushed down on when entering or exiting my car, resulting in the damage to the cup holder. Downward force on the bottle adapter = broken cup holder. It was fully functional in the entire time I have owned the car, it goes to Bowser one time and it is now broken. I even offered to source the replacement part myself and the service manager would still not work with me. It is not a difficult process to replace it either, an experienced tech should be able to do it within an hour or so.
  
  Regards,
  
  **** *****

  Business Response

  Date: 09/24/2024

  Unfortunately, we don't have any solid proof that one our team members caused the damage to the vehicle. They would not have entered or exited the vehicle and pushed down on the cupholder for any reason. We do apologize that we cannot come to a resolution to this issue. Should you like to speak with an executive manager about this incident, you can reach out to *** ***** at ************.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car for ~$14,000 from them. 3 months into using the car (January) it required major repairs which were covered under warranty. Now (June) I take it in for repairs again after the issues returned same as before but less severe. They are requesting $3,000 just to dismantle the engine to see if they can find what's wrong. They state there will be additional charges after that of an unknown amount. The car has had a rough idle both times and the first time the engine had flooded with oil. Now they are saying there is a cylinder issue. In my opinion the cylinder issue could be directly the cause for the engine flooding in the first place. I believe they didn't actually repair my vehicle and instead cleaned the parts out to return to me without solving the underlying issue. They offered a trade in value of $1,500 due to the damage to the vehicle.

  Business Response

  Date: 06/06/2024

  Our General Manager has reached out to the customer and explained that the dealership will put a used engine in her vehicle at no cost to her. She was amenable to this and stated she was appreciative. 

  Customer Answer

  Date: 06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  **** *******

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Lincoln on January 3, 2023 and haven’t gotten the title or plate. The temp plate is dead and the title department won’t return my calls.

  Business Response

  Date: 03/13/2024

  We sincerely apologize that there has been such a delay with getting your plate and registration information. Unfortunately, mistakes happend and we take responsibilty for the delays. Due to some changes in registration and titling (going from personal to personal and company) as well as needing the proper insurance card information; there were delays in processing the paperwork with the state of West Virginia. However, our team has submitted all the proper documentation and you should receive your registration and plate within 7-14 business days. 

  Should you have further concerns, please reach out to our General Sales Manager, David R**** ** ************ ********* **** and he will be more than happy to review what occurred. 

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the GV70 and paid all the doc fees requested by the dealer. Recently we found out that the Make on the Vehicle registration is GENERAL, and not GENESIS. Kindly we ask for this mistake to be corrected.

  Business Response

  Date: 03/08/2024

  We do apologize for the error. We've contacted our Finance Director and Title Clerk so they can work on getting this corrected. We will have someone reach out to the customer as well to discuss.

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started doing business with Bowser in 2010 when I bought my first car. Since then I brought 5+ other car sales to them. In April 2023 I purchase a $50k vehicle from them. It was a bad deal. Plus they lied and said they’d give me a loaner vehicle for general maintenance since I live so far. They haven’t kept that promise. The issue now is that the chrome on the side of my vehicle has come off because the clips were faulty. Dave R*** promised they’d fix it and we are now going into 1 year of my driving a 2023 vehicle that looks like it’s been in an accident. Dave R*** won’t respond to me anymore. I just want them to take the car back if they aren’t going to fix the chrome.

  Business Response

  Date: 02/02/2024

  The customer was in contact with Mr. R*** regarding needed a part for her vehicle and Mr. R*** contacted our collision center to order the part and schedule a time for the customer to come in when the part arrived. This is the first that Mr. R*** is hearing that no one contacted the customer regarding her not being notified whether or not the part had arrived. At this time, Mr. R*** will contact the collision center to find out what the status is and have them contact the customer directly as they are the department who would be handling the repairs. 

  Customer Answer

  Date: 02/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  The business submitted false statements to BBB that they were unaware of this matter although I have evidence to show they have been aware for over 6 months. The business called me today and I provided the information requested. However my vehicle still is not fixed at this time and the business has not scheduled to do so. Therefore the matter is still open and should not be closed with the BBB. Considering that this issue has been ongoing for more than 6 months and the business has demonstrated a willingness to submit false statements to the BBB the complaint should remain open until the business resolves the matter. Simply calling the customer back does not constitute resolving the issue. 

  
  Regards,
  
  ******* ******

  Business Response

  Date: 02/02/2024

  We understand the customer's feelings that the issue is not resolved until her vehicle is repaired. Our collision center team is working to get the parts needed and will stay in contact with the customer throughout the process. 

  Customer Answer

  Date: 02/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Customer is noting the record that the issue is still unresolved and the business has not scheduled to resolve the issues with the customer. 
  
  Regards,
  ******* ******

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-6-2023 I took my car to Bowser Hyundai, in the process, the service department destroyed my remote starter system. I took it back two times and I still have an inferior system to what was destroyed. The service manager stated that they would do nothing further, then he proceeded to order me off the property and not to ever return. I have purchased 2 vechiles from them and I feel restitution should equal what was destroyed.

  Business Response

  Date: 11/08/2023

  We're very sorry that this has been *** *********** experience at Bowser Hyundai. Our team did take responsibility for the aftermarket remote start and replaced it with a new one at our expense. Unfortunately, the new system did not have the same exact features as the old system but the old system that was in *** *********** vehicle was not being produced anymore so we could not place an identical one in the vehicle. We did replace it with the most comparable system that was available. The feature that he had called to inform us was not working was never a feature that was available on a Hyundai vehicle nor was it one in the aftermarket system.

  The additional visit where the horn was not working and the panic button as well, our team admits they missed and the vehicle was sent to our partner to have that feature enabled, which they did. The customer did ask about an upgraded system that would be able to be fully controlled from a smart phone function and that system was quoted to him at $1,000. Our service manager explained to him that his vehicle did not have a smart phone type system and that the system he did have was controlled by a key fob and that we had replaced his system with what was in the feature prior. The year vehicle *** ********* has was never equipped to have a smart phone controlled remote start. This ability came in later model Hyundais. Our service manager reached out numerous times to get the remaining issues taken care of and *** ********* did explain his wife was experiencing health issues. Our team was never dodging his phone calls or ignoring him. *** ********* also asked about how he would go about purchasing an extended warranty and that's when our service manager directed him to our our finance team who would be able to assist him with that as our service departments do not sell warranties. We continued to work with *** ********* on the defrosting issue but each time our team examined the vehicle, the function was working properly. If we are not able to duplicate the issue, we can not assess what the fix would be. We understand this is very frustrating, it has been frustrating for us as *** ********* has been very irate each time he visits and continues to cuss and swear at our staff. 

  We are doing our best to assist *** ********* and will continue to do so, but we ask that he have patience as we try to asses the vehicle issues he comes in for and to please not curse at our staff as they are only trying to help.

  Customer Answer

  Date: 11/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** *********

       Please know that Bowser's service department damaged the remote starter system that We purchased through Bowser. It was installed on both of my vehicles before I took delivery. I don't want to hear that Hyundai never had that type of remote starter. It is the one that Bowser sold me and my wife, not once, but two times.

          As far as my being irate; When, on 7-6-2023, they ruined my remote starter, they never told me it was damaged. I got my car home on that day, 7-6-23, and found out that my keyfobs didn't work, also there was debris on my floor mats and wires hanging underneath the dashboard. I called, Austin at Bowser and he told me to bring it up the next day and they would re-program the keyfobs. He said about 15 minutes to fix. 

           Two hours and 45 minutes later, they pulled my car out of service and told me that the sedcurity update recall that they preformed must have disabled the keyfobs. It was about 2 weeks later, they told me that when they repaired the steering problem, the remote starter got shorted out. They said they would replace it and because technology was better ten years later it would be a better system.

        Every time that I was at Bowser's service department all verbal comunications were done standing in the service area. Not once did they sit down with me in an office and discuss the replacement.. 

           All we want is an equal to what Bowser destroyed. Every time that I said about the rear window defroster feature, they kept saying "That's not going to happen"

         As far as te last visit, when they enabled the horn feature, when I went to get the car, I waited half an hour to talk with Austin to show him the quote of the remote starter system that was at least more comprable to what was destroyed. Ryan, the service manager came out where I was waiting and asked what I wanted, he took the papers from my hand and didn't take but ten seconds to look at them and said that you got all you are going to get, When I tried to protest he said get out of here and you are not welcomed back. 

      As you can see by one of the attachments that my cost for a replacement system is $499.00. The service manager didn't even look at that page. Bowser Hyundai cares nothing about damaging someone's vehicle and making proper restoration. 

   

   

• Initial Complaint

  Date:10/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed here per salesman at bowser nick who sold me the car 2 years ago .less than 3 months the car needed a new transmission I was told a new transmission was put into this car . A year later I’m told my car needs a new catalytic converter I get that piece check engine light was still on so I had the car towed to nissan bowser they said it was due to the ECM drove 4 miles and car did exact same thing . I had it towed back after speaking with shop . 4 days later I called was told my car wasn’t there after being on hold they found it . I called back 2 days later was told they hadn’t looked yet . A week later Nick ( salesman ) called was told it’s the catalytic converter. I called was told a new catalytic converter was put in 5-20-23 he asked me to send the receipt I did once again no one called me . 3 weeks into them having my car I was told they couldn’t contact the person at muffler master who put in catalytic converter I asked why when I put in the code a totally different issue is coming up I was told now that original code is gone and now these other 2 are coming up and it’s due to the catalytic converter . I was able to speak with the owner of master muffler he gave me additional information and papers I took it to Nissan and now they are telling me it is a manifold that is over 1,000 and they had my car for 4 weeks . They cannot explain to me where the original code went and why I was told it was a catalytic converter until I proved I already had that done .