Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AdaptHealth

  220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

• 

  AdaptHealth

  3200 Kensington Ave Philadelphia, PA 19134-1918

• 

  AdaptHealth

  6345 Flank Dr Ste 1600 Harrisburg, PA 17112-2796

• 

  AdaptHealth

  365 Turner Industrial Way Aston, PA 19014-3014

• 

  AdaptHealth

  1069 Hanover St Hanover Township, PA 18706-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I literally call every month to get pediatric pulse oximeter cords. They never show up I have to call three or more times to even get it delivered. When it gets delivered it’s not for pediatrics and it’s not the brand for my machine which is ******. My son is on continuous oxygen monitoring due to his medical condition. Every time I call I don’t get anything I ask for unless I call 20 times. It’s not fair and no one cares at all! My son has a heart condition pulmonary hypertension Down syndrome etc.. I should be able to call once and get everything set up. When they deliver things they don’t have everything and I sign because the only thing they do bring is oxygen.

  Business Response

  Date: 01/29/2024

  We apologize for any inconvenience this may have caused. Upper Management is reviewing this account, and we will contact the patient once completed. 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well adapt health has been double billing there customers. I received a bill for 38.99 and sent a check in. Then they send me another bill with the same invoice number for 51.07. This is the third month in a row that this is happened. When I call in the tell me it is an estimated bill. It doesn’t say estimated anywhere on it. When I ask to speak to a Manager they told me that my case has already been referred to a manager even though I had never ask for this to happen. They also told me that there are a lot of people having this same issue

  Business Response

  Date: 01/29/2024

  We apologize for any inconvenience this may have caused. Upper management is reviewing this account, and we will contact the patient once completed. 

• Initial Complaint

  Date:01/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been patiently waiting for a phone call regarding an oxygen unit for my 85 year old mother-in-law. The doctors office completed the paperwork and returned it so she could get another unit since she has moved. I have been waiting over a week for a return phone call since she has been without oxygen for over 2 weeks since moving to a new location. The last time I spoke with someone they assured me that they would be on top of it and follow through since this is urgent. The previous supplier (*****) no longer accepts ****** so Adapt is the one she needs to use since they participate.

  Business Response

  Date: 01/24/2024

  We apologize for any inconvenience this may have caused. We requested patients' information from the email provided in this complaint. We will follow up once response is received. 

  Customer Answer

  Date: 01/25/2024

  I have supplied her full name and birthdate

  Customer Answer

  Date: 01/25/2024

  I have supplied her full name and birthdate

  Customer Answer

  Date: 01/25/2024

  I have supplied her full name and birthdate

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10-3-2023 I placed and order (invoice *********)for CPAP supplies from Adapt health. This company calls me and tells me it is time to re-order supplies, I don’t call them. I have told them on numerous occasions to not send me any supplies that my insurance would not cover. They have sent me supplies several times, then sent a bill. On every occasion after calling several times they have removed the charge. On one occasion when they sent supplies and I got a bill I had them send a list of what I needed to return and a call tag which they did. I returned those items and I continued to receive a bill. A call to them resulted in them saying they never got the items back. I gave them the tracking number and I still got a bill. Finally after calling them back they said they received the items and took off the bill. On 11-20-2023 I get a bill for the above invoice. I called and told them once again that I had repeatedly told them to never send any supplies that my insurance would not cover and to email me an itemized list of what to return and a call tag. In December I received another bill. I called again and told them to send a call tag and list of what to return. Now 1-3-2023 I get yet another bill. I call and they say it is past 30 days and I can not return anything. This is the second time I have made a complaint on this company this year. I do not understand why this company continues to conduct business like this All I want is for them to give me an itemized list of what to return and a call tag

  Business Response

  Date: 01/26/2024

  We will look into the account, have it reviewed and reach out to the patient. 

  Customer Answer

  Date: 02/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed for items I returned and/or did not receive. Was shipped an incomplete order. Returned all items received using supplied shipping label. Receipt confirmed by tracking and biller. Now 6 months later I have received another bill for the full amount. I have returned everything I received, but continue to receive a bill.

  Business Response

  Date: 01/17/2024

  Greetings &Hello!
  Thank you for contacting us regarding this matter and bringing this situation to our attention.
  We have assigned and Resolutions Specialist to investigate this consumer concerns and will update the consumer directly with our findings promptly,
  We appreciate your patience and the opportunity to assist you. 
  
  Best Regards, 
  

  Corporate Compliance Department

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Adapt Health phone rep ******* told me on Jan. 4 that they received my medical device order from my ************ Doctor Dec. 28, but they did not get to processing the order till Jan. 4 so I have to pay $3,200 out of pocket...had they not delayed and processed my order timely, I would have had to pay nothing since all my insurance deductibles and out of pocket requirements were all met. my health is going to suffer due Adapt Health lack of accountability, sloppiness and do not care attitude.

  Business Response

  Date: 01/16/2024

  Good Afternoon *****, 

  We apologize for the delay in processing your CPAP machine order and the resulting inconvenience.

  We take your concerns seriously and will investigate this matter promptly.

  Our team is committed to addressing the issue and preventing similar incidents in the future.

  Thank you, 
  
  **** ** ** ****
  Resolutions Specialist, Corporate Compliance, AdaptHealth
  E: ********************************
  P:************
  adapthealth.com
  
  Click here to view the AdaptHealth family of companies, adapthealth.com/familyofcompanies
  
  Confidentiality notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. If you are not the intended recipient(s), you are hereby notified that any dissemination, unauthorized review, use, disclosure, or distribution of this email and any materials contained in any attachments is prohibited by Federal and State Law. If you receive this message in error, or are not the intended recipient(s), please immediately notify the sender by email and destroy all copies of the original message, including attachments.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ordered a c-psp machine for sleep apnea as part of a treatment plan recommended by my neurologist for injuries incurred in a not at fault work related car accident. This dme company was sent my order by my doctors office, I was not given a choice of which dme company, was not told the name of the dme company, or where to find it or that I had a choice of companies until after I had the below issues and was told these were common things with this company which made me more distressed and upset.The above dme company failed to upload the correct demographic and insurance information; ran the wrong insurance, which was approved but was my secondary not primary, which delayed me getting the machine, they had to re-run the insurance, do a pre authorization, and I was not guaranteed it would be approved. I did not hear back anything until I called and they tried to delay me to the first available appointment and i complained because the the length of disability and injury recovery I had to retain a personal injury and workmans compensation attorneys, and I was advised for prompt follow through for relevance to the case. They failed to review the insurance approval and cost/co-pay breakdown with me, forced me to pay an old bill but failed to email a copy of that to validate the charge. With my first supply order I was told by sales representative to refer the bill to them, and I did. She told me I was covered at 100%. Then I received a pre-auth notice for the supplies and now a bill for supplies that Im now told is and estimated as the insurance is not run through and I asked them not to because its confusing. I did ask to transfer to a new Dme but as the c-pap is being paid for Im stuck with them until June when its paid and cant switch which Im very upset and not happy with

  Business Response

  Date: 01/09/2024

  We apologize for any inconvenience and have upper management reviewing this account.  We will contact this patient once completed.

  Customer Answer

  Date: 01/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:12/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First the names and network of companies is a nightmare to navigate and I believe they do this on purpose to cause confusion with payments and overcharging. I had no issues paying with a credit card for a while online (paying over the phone or in person is not an option). My credit cards valid date ended November 30, 2023 and I received a new card with the came number just a new date. I immediately went online (since it was my only option and no one was available over the phone) and added my card. I received a text that said my payment was successfully charged, like usual. I received a notice weeks later that I owed that same payment. I changed my card again. Same thing happened and then I received a final notice. I changed the card again and started receiving Error 404 and that I wasn't allowed to pay after I entered everything and received paid text messages. I waited until their office hours and called them. The person reset the invoice to be paid. When I went into to look at my invoices, I'm seeing new charges from back in September 2023 and I'm back to the payment successful text messages but the website giving errors and saying I owe money for September through December.

  Business Response

  Date: 01/18/2024

  This account will be reviewed, and a billing supervisor or manager will reach out to this patient.  

  Customer Answer

  Date: 01/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and a billing supervisor reached out to me on 1/18/2024 to fix the overpayments and overcharging. I find that this resolution is satisfactory to me. 
  
  Regards,
  ***************************
  
  

• Initial Complaint

  Date:12/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My uncle is supposed to be coming home tomorrow on 4 L of oxygen. It’s New Year’s Eve weekend so we were expecting that. The oxygen was going to be delivered tonight between five and seven because all companies are closed for the next three days, including adapthealth My cousin called and confirmed that delivery was supposed to be between five and seven tonight. She changed her plans and decided to stay with my aunt to make sure that the oxygen arrived. I called her at 7:30 to see if the oxygen got there, and she told me it wasn’t there yet. My aunt and uncle live in an apartment building that has 24 / 7 front desk support with a live person. we called to see if anybody from the company came by, and to our surprise, a note was left at the front desk, saying “ sorry we missed you”. We looked at the call log for both my cousins phone and my aunts phone, and neither had a missed call. My aunt and my cousin never left the apartment. This is an abomination. I cannot believe that an associate at adapt health just left without calling my cousin, or my aunt to see if they were there. If my uncle is discharged tomorrow, he will have no oxygen and there’s nobody to call over a holiday weekend. Would either die to hypoxia or we would have to send him right back to the hospital. I work in healthcare, and I’m going to say that this is one of the most egregious, careless, incompetent and unprofessional things that I’ve seen in a long time. If I could give this company negative stars, I would. But be sure I will make sure that all of my colleagues and associates in healthcare will never use this company.

  Business Response

  Date: 01/11/2024

  We apologize for any inconvenience caused to the consumer.  We have reached out and left a message on the number provided to get additional information to assist with the issues listed in the complaint.  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has continuously made it difficult - i have reeived supplies for my cpap from them for TEN YEARS and now that i have a new machine prescription, they denied me saying they needed the original sleep study not the titration. Well, how have aI been getting supplies form you for ten years if you needed that, and I have had at least one other machine through them since then I believe. Then they said they faxed my doctor's office which who know if that happened, but I had to call them. NOw they finally have everything they needed as of several days ago, and i called yesterday and was told I would be called by the end of the day (don't believe anything they say about calling you back). I called today and they said NOW they have to submit it to insurance. Andthat it wasfaxed to ihnsurance yesterady at 4:30 pm. And I could call my insurance to check on the process. So I did, and guess what they didn't fax it. So I called tem back and they said it was never faxed to insurance, they just submitted it to their PA dept. So, I have been trying to call all day to get them to fax this ASAP because it's the last day of the year for business, and I've met my OOP max, and if they don't get this taken care of , approed, and ordered by the end of the year, I am going to have to pay for it out of pocket (deductible) next year and I 100% will use ******* instead if that happens because I don't trust this copany AT ALL. I have been working on this process for over a month and it's ridiculous that all they can do is submit an email to a "supervisor" who might reply within 24 hours. A huge waste of time and effort.

  Business Response

  Date: 01/09/2024

  We apologize for any inconvenience. We will be contacting the patient to discuss.