Business Profile

Medical Equipment

AdaptHealth

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,023 total complaints in the last 3 years.
447 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unreasonable billing practices. I have tried for 2 months to get answers to my questions. I want to know what they charge for the equipment and how long they will continue to charge me and my insurance. This BiPap machine has been paid for almost twice. Whenever I call, they tell me that they will look into it and get back to me. They never do. When I contacted their sales department for a quote for an "******** 10 ASV with backup" the price they gave me was $3,295. To date, there has been a total of $6,167 paid for this equipment and I am already getting billed for January of next year. ******, my insurance company, told me that I should rent this machine for 13 months and then it is mine. Adapthealth continues to bill me.
Business Response
Date: 01/09/2024
We apologize for any inconvenience and have upper management reviewing this account. We will contact this patient once completed.
Customer Answer
Date: 01/10/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I have been trying since October to get get answers to my questions and to find out how long they will continue to bill me for this BiPap machine. Their reply continues to be "We will get back to you". Note, this machine has been paid for approximately twice from the research I have done. How much more do I have to pay?

Regards,

***********************
Business Response
Date: 01/24/2024
Per our billing department the equipment was billed under ******** and your supplemental plan upon set up and when your primary insurance changed mid rental it reset the billing for your machine. They have converted your equipment to purchase at the 13 month conversion and have submitted a request for a refund for the amount of $468 to go back on the credit card you have on file. Please allow 3 to 5 business days to reflect on the card, so currently your account is at a zero balance.
Customer Answer
Date: 01/24/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They sent me a letter stating this as well.

Regards,

***********************
Initial Complaint
Date:12/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm the caregiver for my Mom. She has sleep apnea & is using a CPAP machine/supplies provided by AdaptHealth (***** Healthcare LLC). We have been working with AdaptHealth for the entire year of 2023. My mother has ******** AND supplemental insurance which pays for everything that ******** does not cover. The billing department of AdaptHealth is sloppy & the representatives are not helpful. We have been sent invoices & when I called to order supplies I would sometimes get a recording referring to a balance due. After reviewing the Explanation of Benefits to see what was paid by the supplemental insurance against what we had paid, I noticed that AdaptHealth had been paid twice on some invoices for a total of $202.21. I called to address this situation on 12/11/23 & was told I would get a follow up, which I did not. I called again on 12/22/ 23 & had to explan the situation again to a new representative who said he would give me a call back on the 26th, which he did not. I called a 3rd time & insisted I speak to a supervisor, who said he would refund the money within 4 to 6 weeks. I have no confidence in this situation. I had another incident recently when I called the supply dept. to order 1 thing that my Mother needed & the representative proceeded to sell me supplies that ******** said was to early to cover. As a result, ******** rejected the entire order & my mother has been waiting for our original item for about a month. No accountability whatsoever. I had to again elevate this situation to get things moving. Lastly, in September my Mother's Sleep Specialist ordered an Oxygen Saturation Test to be sent to our home so my Mother could take it. He also scheduled an appointment for the follow-up to go over test results. The test was to be sent by AdaptHealth. The doctor's office sent the order on the 27th of September & the test was not sent until around November. The doctor's office sent the paperwork 3 times to the Referral Mgt Dept at AdaptHealth.
Business Response
Date: 01/05/2024
We apologize for any inconvenience this may have caused. Upper Management is reviewing this account and will contact the patient once completed.
Initial Complaint
Date:12/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was shipped a CPAP machine and because I do not wear it 70% of the time **************** would not pay for it so I was told that I had to pay ********** Medical Equipment the money. I sent the money on 9.14.23 and they cashed my check. The account on my invoice from them was account number ******. They kept called telling me that I did not pay them and the last person that I spoke told me that the money was there but not applied against my account. ********** ********************** Equipment has put my account into collections with *************** and I am very upset because I paid my bill back in September. I emailed *************** that information along with the check that shows I paid for the CPAP I do not trust that ********** Medical Equipment won't try to keep billing me and hurting my credit. I need your assistance in getting this resolved because I do not want it to effect my credit. Thank you in advance for your support.
Business Response
Date: 01/02/2024
We apologize for any inconvenience this may have caused, Upper management is reviewing this account, and we will contact you once completed.
Customer Answer
Date: 01/03/2024
Hello,
The business response was that they are reviewing my account.
There is no action on my part until ********** Medical Equipment reviews my account, correct?
Customer Answer
Date: 01/05/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Hello,
The business response was that they are reviewing my account.
There is no action on my part until ********** Medical Equipment reviews my account, correct?
Regards,

***************************
Business Response
Date: 01/08/2024
An e-mail was sent the patient on 01/05/2024 and a voice message was left on 01/05/2024 as well. We will continue to follow up with the patient for a resolution.
Initial Complaint
Date:12/19/2023
Type:Billing Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Adapthealth, acquired Ocean Breeze infusion from whom I got my CPAP supplies several years ago. My account number with them is *******. Since that time every three months when I order my CPAP supplies, there is an issue of not receiving the payments I sent to them. Eventually they find monies and the matter is resolved, but is an ongoing situation which should not be. Something is wrong. Most recently I was billed $38.48 for supplies on October 3. A check for that amount was issued directly by my bank on October 13 and cashed by adapt health on October 21. I continue to receive billing notices and on December 4 received the a notice in which they had charged me a $15 late fee. I spoke with a representative on December 4 and provided a copy of the canceled check as proof of payments. I was told the late fee would be reversed and I would receive no delinquency billings while they found out where they applied the monies. Hearing nothing from them I sent a follow up on December 14, which went unanswered on December 18 I received yet another delinquency billing , which still included the late fee. On December 19 I called the company again and received absolutely no additional information. The person I spoke with couldn't even tell if I had sent in a copy of the canceled check I feel that this is constant harassment, because of their mismanagement of billings over the last two years. I am aware this is a big company and someone needs to look into their billing process because I am sure I am not the only person being harassed by them on a continual basis. I need to receive credit for the funds that they have gotten to pay this outstanding item, and I need to have the late charge reversed for my account, and no adverse affects on my credit.
Initial Complaint
Date:12/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a scam. They have repeatedly sent me a bill for equipment that I never received, and have now tacked on a late fee and are threatening to send me to collections. I called and they said they have it marked as a delivered package on their end so there is nothing they can do to remedy it even though I never received it. I asked them to send me a copy of the delivery notice, which has a very obviously forged signature on it. It also indicates that I live alone, am vision impaired and have no heat? I live in a doorman building with my husband and have 20/20 vision. I had my building pull the surveillance camera for the time of delivery and no one ever comes to deliver it and I don't come down to sign for it. This company is a scam, or at minimum has people working for it that are scammers, and are preying on the most vulnerable people. I paid the bill and late fee to avoid hurting my credit, despite the fact that it is absolutely ludacris to pay for something that you didn't receive. I'm disgusted and hope this doesn't happen to anyone else, especially someone who can't afford to pay it. The people who work at this company should be ashamed of themself for preying on the elderly and infirmed. Do NOT buy from Adapt Health.
Business Response
Date: 12/26/2023
The account is being reviewed; we will have someone reach out to the patient once we have completed the review.
Initial Complaint
Date:12/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has all the information concerning my mother's insurance on file and should be billing her insurance. ****** ****** and I have called them over 25 times to correct them sending my mother bills to NO AVAIL!! They send paper bills and emails over and over trying to get her to pay them and threatening her with legal actions. I have filed a complaint against them with her insurance company but this is getting ridiculous. Something needs to be done. When I look at the bill, there are THREE company names on it; AdaptHealth, *********** and ********** Medical Supplies. This is a scam they are trying to get over on the elderly and it's wrong. Please do something about this company so others are not sucked into their shady deals.
Business Response
Date: 12/19/2023
We apologize for the inconvenience and have upper management reviewing this account. We will contact the patient once completed.
Business Response
Date: 12/21/2023
Management in our billing department has reviewed this account and their findings were: acknowledgment of invoicing beyond the return equipment date. Any amount past pick date was adjusted off the patients account and currently has a zero balance.
Initial Complaint
Date:12/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Diabetes management and supply company allowed me to place my order online. Then when I checked the status I’m told paperwork needs to be completed as if I’m a new patient. I have been receiving my supplies from this company for years. Then the representative hung up after I was on the phone over 36 min
Business Response
Date: 12/19/2023
We aplogize for any inconvenience. This is being reviewed by upper management and will contact the patient once completed.
Initial Complaint
Date:12/10/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use this company to purchase diabetes supplies for my child. Each time I place an order the company refuses to process the order stating they need prior authorization from my insurance company which theyve received multiple times prior. Myself and my insurance company Cigna, had a 3.5 hour call with this company a month ago to try and resolve the issue and were hung up on with no resolution. Ive just learned that Im being charged over $1,300 by this company with no communication. They never sent me a bill electronically or via mail. I only found out after I received an email from my insurance company stating a claim had been processed. I called the company for explanation and after a 30 minute phone call I was told their billing department will need to review and promised a call back the same day which never happened. To make things more difficult, no one speaks clear English making it almost impossible to understand what these people are saying! I want a call from someone who speaks English who can fully explain these charges and provide a breakdown of the charges.
Business Response
Date: 01/03/2024
Thank you. We have received the complaint and will work with the patient to get this resolved.
Business Response
Date: 01/03/2024
We show that this issue was resolved.
Customer Answer
Date: 01/03/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a cpap machine about a year or so ago with a monthly payment 83.27. I was told that the machine cost was Approximately $850.00 and that it would be paid off in July 2023. Therefore I should not recieve and additional invoices. When i questioned why the bill stated rental and not purchase was told that I was still purchasing the unit and to ignore it. Since this time I have continued to recieve invoices and when I have called an two seperate occasions I was told that it was for a June payment. After that call my husband made the payment. Yesterday we received another bill I called last night and was told that I was being billed for June 2023. I cannot get a legitmate answer on what the accutal balance should be. I need help because I am getting no where and feeling like I am running in circles.
Business Response
Date: 12/19/2023
We apologize for any inconvenience, upper management is reviewing this account and will contact the patient once completed.
Customer Answer
Date: 12/20/2023

I am rejecting this response because:
I am looking for a resolution to the situation. I want to know exactly in writing that I was told that I was purchasing not renting my equipment and that my last payment in July was in fact my last payment so therefore I should be able to discontinue services.

Regards,

*************
Initial Complaint
Date:12/07/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive the ****** ** through this company and when I opened one of my supplies, the box for a transmitter was empty! I promptly called *******/AdaptHealth, provided them the reference number, lot number, and requested a new transmitter. Despite having the misfortune of dealing with them for the last five years, as the only company I've purchased Diabetes ****** supplies from, they told me that they have no record of me every receiving transmitters, only sensors. So you know, a transmitter is good for three months and sensor is good for 10 days--so over the last five years I've ordered approximately 20 transmitters from them! The admitted that they might have "misplaced" the previous orders when they took over the ******* company. After multiple calls, and hours on the phone with them, they have refused to admit that they've sold me transmitters in the past. They were willing to "allow" me to purchase a new transmitter, but they refused to replace the empty box they sold me.I'll add that, unrelated to this specific issue, over the last two years (since purchasing/taking over *******), AdaptHealth's customer service, shipping, and billing accuracy has been horrible. On multiple occasions I've had to reach out to them because my order was weeks+ late. After placing an order, the ****** supplies would normally be shipped within two business days and arrive within 2-3 business days. Consistently, with AdaptHealth, it would take five business days (although they would claim less) and an additional 5-7 shipping days (although they claim 3-5). They have no sense of urgency and I've had to go without my supplies for multiple days in a row due to their latency--but they do not care.AdaptHealth is a horribly-run company and they thoroughly deserve their current "F" rating by the BBB. This issue will only add to their subpar score.
Business Response
Date: 12/15/2023
Thank you for your patience, this has been sent to upper management to review and will contact the patient to discuss once completed.

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AdaptHealth is NOT a BBB Accredited Business.