Business Profile

Medical Equipment

AdaptHealth

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Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,023 total complaints in the last 3 years.
447 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had someone call me offering to order supplies for me. Silly me thinking supplies would cost less than $1000 it’s completely rediculious. When I called them asking to return the items and rewind the charges they said they charges are from July and they are just now sending me a bill. But somehow the return policy is only for 30 days, how was I supposed to know to ask for a refund within 30 days if they didn’t send me a bill for 2 months
Business Response
Date: 10/05/2022
Thank you for reaching out so we can assist. We will contact the patient to resolve.
Initial Complaint
Date:09/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Adapt Health continues to send bills for items for which I have paid, took months to post payments by check on my account while my bank had cleared my checks. It has taken hours of wait time on the phone to get to talk to a customer rep, then when I finally am able to speak with someone, it is a person with a foreign accent who never seems to be able to understand my dilema. Customer service AND billing dept are incompetent. When I inquired about the last bill, I was told that it was for 3months rental of nasal pillows for my CPAP supplies. I did not authorize any renting of supplies (they are consumable)
Business Response
Date: 10/06/2022
Thank you for contacting us to assist. We will reach out to patient to help resolve.
Customer Answer
Date: 10/06/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:09/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2021, I rented to own a cpap machine. The company is **** Medical Supply, which is an affiliate to Adapthealth, who handles their billing, At the time of purchase, I was told that there would be 10 monthly installment payments until I owned the machine outright. My insurance company & I were co billed mntly. At the time, my carrier was ***** and bills were from ****, i then got a new job in Nov of 21 and my new insur. became *****. Then I started receiving bills from ***** ******** LLC, another Adapt company which i never purchased from. March 2022, i inquired on a payoff date and was told by cust serv that their system was down but it would be in May or June. To date, i have made 16 mnthly payments $818.44 for machine not to mention $300 for supplies. 7/20 wife called to get target payoff date, was told that since i switched insurance co.'s the payment clock starts over for another 10 months. On that day I removed my cc info from the auto pay system. 8/7 i sent 3 sep emails to Adapt, ****,***** asking for acct reconciliation of payments made and remaining pmts left. No response received. 8/25, recd letter from Adapt telling me that they will turn auto pay back on if they do not hear from me by 9/5 and take my $. 8/30, i called billing dept to get closure. I was told that if i paid $92.26 the account would be paid in full and no more bills will be rec'd. I agreed even though I knew I was being taken advantage of. They gave me a confirm # of ******* representing full payoff. I asked for a letter stating this and was told that it is being issued and i will have it in 5-7 days. No letter has been received to date. 9/12, recd email from ***** saying that my CC will be charged again on 9/22 for another mnthly installment. 9/12, called billing dept again, actually speaking to the same person i spoke to on 8/30. Explained the payoff agreement, shared the conf #, etc... Was on hold for an hr, was told that she would have superv. call back, that never occurred..
Business Response
Date: 09/29/2022
Thank you reaching out on this concern. We will contact the patient to assist in a resolution.
Initial Complaint
Date:09/17/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
****** *******/***/ADAPT HEALTH THEFT COMPLAINT I have been receiving a past due invoices for months in the amount of $333.00 from ****** Medical Equipment. I checked my insurance and they had billed my secondary insurer, rather than my primary. Ironically all orders before and after the date of billing required no payment from me for the same supplies. In my attempt to contact them I waited on the phone for 10 minutes every time I called to resolve it. I was never able to reach a person in billing, ever. Yesterday I received notice that they had taken the entire amount $333.00 from my checking account card. I had not authorized them to automatically take payments, because I purposefully went on my account on their website over a year and half ago and shut off auto payment, because they tried to falsely bill me in the past. When I went back into my account today, they have of course had my card re-set on autopayment. I attempted to call the same number several times with the same result. My calls were dropped, and I never spoke to a person. I went to my bank and have filed to dispute the charge. I also am drafting a complaint to send to the Attorney General's office consumer complaint division in Delaware. These people literally stole money from my account, because of their own inefficiency, and their own error. I would like: to remove my bank card as an acceptable payment method, deactivate the autopay feature that they have re-enabled, and a refund in the full amount taken from my account. Thank you for your help
Business Response
Date: 09/27/2022
To Whom It May Concern,
We have received this BBB Complaint from our Mutual patient and we are diligently working to resolve this matter.

Thank you for providing us with this information. Someone from our Corporate Compliance office will be contacting the patient directly via email or by phone to provide an update and or a resolution.

Thank you, in advance.

Kind Regards,
La Shonda
Customer Answer
Date: 09/28/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have not received any communication from this company. The money needs to be returned to me. Please email me the resolution, no phone calls: within one week. My email: *********************** if I do not receive a resolution within the week I will file a complaint with the police and DE Attorney Generals Office.

Regards,

*************************
Business Response
Date: 10/04/2022
Hello,
To Whom It May Concern,
We have contacted the patient and resolved this matter with him directly.
Thank you so much
La Shonda
Initial Complaint
Date:09/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had an appointment with my sleep study doctor and informed them that my c-app machine is broken. the lock to lock the humidifier closed is broken and opens multiple times during my sleep. the doctor had given me a prescription to get a new machine. my ******** machine is under recall, and i cannot sleep with the way the machine is now. the first tiime i called adapthelath i was told the lady in charge is on vacation, the second time i was informed she is on personal leave, the third time i called they told me i am not able to get a machine because i only have the machine since 2019 and they are only replaced every 5 years. i have an email from Michael M***** senior pap technician, adapt health informing me to tape the lid shut, put something heavy on the lid or disengage the humidifier (i also have asthma and this is not an option for me) and use the machine without the heated humidifier. i called a number of times and was told to tape it or do what michael instructed for the next two years until i am able to get another machine. i told them i cannot go without the heated humidifier and they said than tape it or put something heave on it for the next two years. This is their instructions for me and they do not care about anything else i had to say. i am extremely upset, i cannot sleep without being awakened by the noise the humidifier lid makes. so i guess they are unconcerned about my health. i am not sleeping now i still work i own a ford dealership and am falling asleep multiple times at my desk during the day.. these people lied, were rude and pretty much told me to go have *** with myself.. so i would like to file a complaint against them as they are unconcerned about helping me in any way. they could have offered to sell me another machine but did not. they just do not care...
Business Response
Date: 09/27/2022
Thank you for reaching out. We will review and contact the patient to assist.
Customer Answer
Date: 09/28/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

*****************************
Initial Complaint
Date:09/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see BBB complaintt ID ******** Cape Medical Supply is still sending me bills for items I did not order or receive.This issue is NOT closed out. I received a bill for $192.11 for services or items I did not receive.This was supposed to be canceled out. I don't even know what was sent or where it was sent.The company agreed to eliminate this balance and stop bill collection attempts.I want the company to cease sending me these bills from Cape Medical Supply and remove the balance owed like they said they would.
Business Response
Date: 09/22/2022
Our billing department has reviewed this account again and found that everything was adjusted and closed as previously informed. The account is still showing a zero balance. if there is an open invoice the patient feels is still open, please email a copy of the invoice to [email protected] and we will research further. Thank you
Initial Complaint
Date:08/27/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep receiving a bill for CPAP supplies that I do not receive from Choice Medical Healthcare but from another provider A H Versus Healthcare. My ******** doesn't send me a bill for the supplies that I receive. The current bill I received has a transaction date of 1-6-2022 and I received the bill in August. When contacting the company about this they couldn't give me any other information or a supervisor to talk to.The Acct number is ******* and the invoice number is ******** with a total amount of $157.71 ******************************** I am a senior citizen and do not like being subjected to these kinds of scams. When I looked at your site about this company, all of them have an F rating.
Business Response
Date: 08/30/2022
Hello and thank you for providing this information. Our apologies for the billing issues you are experiencing.
We have assigned a team member to follow up on your complaint and will be in contact with you.
Thank you again,
Corporate Compliance Department
Customer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am just questioning that the bill shows an invoice date of 1-6-22 and a billing date in August also with a different business name that I receive my supplies from.

Regards,

***********************
Initial Complaint
Date:08/27/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After filing a complaint with the Better Business Bureau and NJ Consumer Affairs* against ********* ******** ****** (now changed their name, because they have such a widespread and large complaint base). The complaint was in response to this business continuing to send me a bill, which my health insurance company inadvertently paid to them because they submitted this bill under yet a different name even from their new business name, and my insurance company had to get the payment returned. It was after the damaged, used equipment they sent me was already returned the previous week. I tried to resolve but they continued to ignore my calls and harass me for payment. Not until the BBB and NJ Consumer Affairs served them with the complaints and I personally and luckily reached the only competent member of their staff, who helped get me a final zero balance bill, did they rectify the billing and send a zero balance bill. I personally let them know on several occasions, that they are NOT my supplier and I never want to do business again. They have now called my house and cell EVERY DAY, including this morning, a Saturday, when they do not even a staff available to take an order, and leaving a message to contact them so that they can send me supplies and are still identifying themselves as ********* ******** ********. Do I have to put up with this endless, needless, vindictive harassment? When does this end for them? Is this a criminal complaint? Do I have to file a cease and desist order in Ocean County to get them to stop this? If so, please tell me how to proceed now, because they have to stop this harassment now and forever and leave me in peace.
Business Response
Date: 09/07/2022
Hello and thank you for providing this information.
One of our team members will be following up witht he consumer
Thank you
Corporate Compliance Department
Customer Answer
Date: 09/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They promised to get me off all call and resupply and contact lists. I also had already called the company directly last week and a customer service employee had my name taken off their call list, so at least the daily calls have stopped for now. So I am holding my breath and hoping this is going to be finally and permanently resolved. Thank you!
Regards,

*********************************
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received numerous bills and telephone calls from these people about my bill. In May 2022 I received a bill for 12-21, which I paid. Then in June I got a bill for April which I paid. Then I got a bill for April past due, that was adjusted in July. Then I received a bill for February the first of August I called in about that and was told it was paid to disregard. In May they called me, and I paid 140.76 over the telephone with credit card and asked that they send me statements showing payment and credit, which I never received. Today I received a bill for March and was told by the representative who did not give me her name, that I still owed for March. I told her I would send in the payment, but I want no further contact or supplies from this company. Their billing is not consistent, real gives me no information as to what I am paying for., makes no sense.
Business Response
Date: 09/06/2022
We apologize for any inconvenience caused to the consumer. We have attempted to reach the consumer at the number provided to discuss the concerns listed, but we have been unable to reach the consumer. The consumer can reach me, *********, at ************.
Customer Answer
Date: 09/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:I My wife left a call back yesterday and waited all day for a response. This number never called back and it is middle of the day now and no call backs.

Regards,

*********************************
Business Response
Date: 10/14/2022
Dear ******************,

I reached out to the consumer to discuss his complaint on September 6, 2022, September 15, 2022, and September 20, 2022. I did not have any messages left by the consumer showing a return call to my phone number listed. I sent an outreach letter to the consumer on September 15, 2022. As of today, I still do not have any messages from the consumer that he has called in to discuss his complaint. We do apologize for any inconvenience, but the patient will need to verify HIPAA information so that we can discuss the complaint and work to resolve the issue with him over the phone.
Initial Complaint
Date:08/15/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $16.17
Business Response
Date: 08/16/2022
We apologize for any inconvenience caused to the consumer. We have attempted to reach the consumer twice at the number provided to discuss the concerns listed, but we have been unable to reach the consumer. The consumer can reach me, *********, at ************.
Business Response
Date: 12/07/2022
September 7, 2022
Dear *** *****,

At Adapthealth we strive to provide our clients with
outstanding service and quality medical equipment and supplies. Inevitably,
there may be times that our efforts will fall short of meeting your
expectations of our company. As a part of our internal Performance Improvement
program, we encourage our clients to share their concerns with us.

Recently, our company logged
a concern from you, or from a representative acting on your behalf. Our records
indicate you submitted a grievance through your local Better Business Bureau
regarding billing on your account. A member of our Corporate Compliance Team
contacted you on August 16, 2022, to discuss your concerns. Attempts to
reach you at ###-###-#### were not successful due to the calls being
disconnected. We are providing you with a copy of your account history
indicating there is no patient balance due at this time.

We apologize for any
inconvenience we may have caused you. This record of concern will now be
considered closed; however, if any questions remain, please do not hesitate to
contact me at ###-###-####. If I am unable to answer the call, please
leave a message and I will return your call.

Sincerely,
Stephanie S*****
Resolutions Associate
Corporate Compliance Team
adapthealth

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AdaptHealth is NOT a BBB Accredited Business.