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Business Profile

Medical Equipment

AdaptHealth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for AdaptHealth's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AdaptHealth has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AdaptHealth

      220 W Germantown Pike Ste 250 Plymouth Meeting, PA 19462-1437

    • AdaptHealth

      3024 Penn Ave West Lawn, PA 19609-1444

    • AdaptHealth

      122 Mill Rd Ste A130 Phoenixville, PA 19460-1412

    • AdaptHealth

      34 E High St Pottstown, PA 19464-5427

    • AdaptHealth

      1039 Bern Rd Wyomissing, PA 19610-2009

    Customer Complaints Summary

    • 1,025 total complaints in the last 3 years.
    • 450 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today i picked up six billings to my PO Box regarding two orders for cpap supplies. I do not recognize the company name or logo which these statements originated. I have emails for two orders I have placed with order numbers. However, this company has billed me for an order which I never made or received a confirmation that I made or supplies. They also have changed their name from adapthealth.com to royalhomestar.com. They are sending statements and request to payonline under a different name. I have made two purchases: 1. Received confirmation via email on 2/23/2022 for order #******* *** Complete System 1-size medium and *** Cushion 3-size medium for which I have been billed $40.40 2. Received confirmation via email on 5/28/2022 for order #******* ****** *** Cushion 6-size medium which I have been billed $44.00. I have been billed for a purchase on 3/23/2022 that I do not acknowledge placing the order nor receiving emails confirming the order or order number. I amount of the order is $44.00. What i find interesting is all six billing documents were in my PO box that i check daily. The latest bill/statement shows I owe $143.40 for three orders plus a $15.00 late fee. Again, i did not place one of the three orders nor acknowledge a late fee since I am now receiving all bills at one time. The previous company sent me an electronic statement with the payonline website where I would make payment. Whereas I was billed under a different company name, website and statement. I have never ordered from ************ Medical Equipment Company and unsure the relationship to adapthealth and royalhomestar. I DO NOT GIVE CONSENT TO BBB TO COLLECT USE OR DISCLOSE MY PERSONAL INFORMATION FOR ANY PURPOSE.

      Business Response

      Date: 07/26/2022

      Hello and thank you for providing this information.  Our apologies for any inconvenience.

      We have assigned one of our team members to follow up on your concerns and will be in contact with you

      Thank you

      Corporate Compliance Department

      Customer Answer

      Date: 07/29/2022

      May you please add this information to my record. I forgot to add that they have not sent an invoice for the two supply orders received.  In the past, I would receive an email with Invoice in the subject line where I could go to email and click a link that allowed me to a portal to make that payment. However, that was under ******* **********. The billing process under this new name is unclear. 

    AdaptHealth is NOT a BBB Accredited Business.

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