Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAMCO fixed my transmission so I thought. Because it lasted only for 3 in a half months to find out it was a band that popped and wrong transmission size. So that was 4K in the drain. The. They gave me this warranty that supposed to cover me for transmission or anything wrong with the car its no fee unless Im over 12k miles or over 12 months. I was only 3in a half months and they had a nerve to tell me I have to pay more money $864 for them to fix it . They made some excuse up of why it would cost more and they totally ignored the warranty. Furthermore months have gone since March and they claim its hard to find my part its going to take time. Now its September and they had my car towed as Abandoned at a junkyard. Mind you I had personal stuff, insurance still on my car and Im upset because no one called me about anything. Im highly upset that someone would do that without my consent and they were to fix it.

  Business Response

  Date: 09/28/2022

  To whom it may Concern: 
  

  While we are disheartened to hear of this complaint we are aware of the ongoing issue with this vehicle and regret that ******** ******** got no information or contact as our customer was ***** ********. While we are not sure of the connection between them we are happy to communicate with anyone the customer chooses to designate. Even though *** ******** was not our customer we do wish to give you the facts that surround her complaint. 
  

  Now on to the matter at hand. On 12/1/2021 Invoice Number ******* we installed a Pre-Owned Transmission with a 12 Month / 12,000 Mile Limited Warranty with a $350.00 Deductible. This transaction was made after significant, professional, detailed, documented, diagnosis, of vehicle status and repair needs. 
  

  Several months later, *** ******** presented the vehicle with a Transmission Malfunction caused by a Shift Cable failure. As you can see on Invoice ******* (included) we did honor the warranty for service with the $350.00 deductible but had to replace the cable to ensure a future failure would not occur. At this point, it is of central importance and material relevance to explain this most recent issue is in no way related to the original repair. 
  

  On the above mentioned invoice we did also charge for the cable AT OUR COST and nominal labor to replace the cable giving *** ******** a total bill with tax of 846.41. While in no way obligated to have sold the cable at cost, we made the accommodation as part of our continued commitment to superior customer service and community goodwill. 
  

  We began calling *** ******** at ###-###-#### on 4/22/2022 upon completion of the follow up repair and repeatedly, as our parking severely is limited and heavily policed by the Borough of *********. On our about 8/1/2022 (in keeping with ********* Code Enforcement policy) we were forced to complete a PA ******** (12-16). We did submit this form to the ********* Police our receipt attached, at which time ********* Police as far as we understand inventory the vehicle and make initial contact with the property owner, after failed attempts they, the police, remove the vehicle with their approved PA Salvor who then impounds the vehicle and begins a process to contact the owner and collect for towing the vehicle and storage at the facility as well as any fines due from the Police Impounding. Finally the Salvor does apply for a Salvor certificate and disposes of the vehicle in accordance with PA law. A copy of this form is on file with ********* Police. 
  

  Regarding any claim for refund, none is appropriate. We honored our warranty and resolved the problem as described on the original invoice within the warranty period, terms, and requirements. Furthermore we repaired the vehicle with minimal additional cost for parts and/or labor. Any reasonable analysis of the timeline and facts would conclude that we have honored our responsibilities and kept the best interest of the customer in mind at all times. 
  

  Considering the aforementioned, **** ******** remains responsible for the outstanding unpaid bill of $846.41 resulting from the second service and storage charges from 4/22/2022 to 8/1/2022 at $50.00 a day, as posted clearly and publicly in our offices, equaling $5,100.00 for a total balance due $5,946.41. 
  

  While we have written off any outstanding balance out of goodwill and a desire to close the matter, no refund of any amount is justified. We performed diagnosis, analysis, service recommendations, and repairs to the highest standards of our profession using the best parts, equipment, and techniques available. 
  

  We appreciate you taking the time to review this case and we share your acknowledgement of the gravity of these situations. While rare, we treat every consumer complaint very seriously and make every effort to avoid them. This case is no different. While reviewing this case we have looked (as always) for ways to improve and appreciate the role your organization takes in safeguarding excellent customer service for all. 
  

  Every effort has been made to identify any way we could have avoided this complaint. It bears repeating for emphasis that we have provided every recommended/approved service in good faith, and will continue to do so. 
  

  If any additional documentation is needed please contact me at your convenience. 
  

  Sincerely, 
  Joe K****** 
  Owner /Operator
  

  Customer Answer

  Date: 09/30/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *********************************