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Business Profile

General Contractor

Ultimate Home Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Carpet installers never showed up. We cleared out to rooms and demoed them as they told us theyd arrive on a scheduled date from 2-5. Nobody contacted us and its an hour past 5pm. One of the rooms is our 1 year olds room. NEVER use this business. Its a shame Lowes subcontracts through them.

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a Lowes installer and did a TERRIBLE job. They installed the flooring in such a way to create a SERIOUS fire hazard and refuse to fix it. No luck with Lowes either. They are trying to shake me down for money to fix THEIR mistake!! DO NOT USE THEY ARE INCOMPETENT AND RUDE

  • Initial Complaint

    Date:01/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The beginning of October I scheduled a flooring installation with *****. They sent someone out to take measurements and give me a quote. October 21, 2022 i paid $4,072.74 for the installation and since that date once a week every i recieved an email stating they were still waiting on product due to global supply chain delays. The first week of December i called ****** flooring department asking for a status update.the woman i spoke to said the delivery was coming to them 12/12/22. After 12/12 i received the same email stating they were still waiting on product. I called ****** again and the man i spoke to said they were just waiting on confirmation that they received the products. After that phone call i received yet another email saying they were still waiting on products. January 6th i called ****** and told customer service if the installation isn't going to happen this month I'd like to cancel and receive a full refund, and she said she would pass the message along. 01/09/23 i called ****** again to cancel, The flooring manager told me they had everything and were ready schedule my installation and were waiting on Ultimate Home Services. Less than 24 hours after that phone call UHS sent yet another email saying they were still waiting on product. 01/13/23 i go into Lowes to cancel. they walked in the back to make sure they had everything and didn't deliver it to my house, again confirming that they have the products that were received 12/12/22. After 2 hours of waiting and a $523 restocking fee i canceled and got my refund minus the $523.00. Following the cancellation the very next day UHS sends me another email saying they have the products now and are ready to schedule. UHS wasted my time and my money. I will be pursing UHS/***** to get my $523 back.

Ultimate Home Services is NOT a BBB Accredited Business.

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