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Business Profile

Wholesale Seeds

Caribbean Garden Seed Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Seeds.

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 4x creeping wire vine seeds on 2023/08/28 and received a confirmation and tracking number, but never received the seeds. When I track the package it says it has not been shipped. I have attempted to reach the company several times via email, chat, phone but they do not respond. They took my payment at the time of the order and at this point I suspect a scam, and want my money back. I have attached the confirmation of the order and shipping information I received.

  • Initial Complaint

    Date:06/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase ******** pimento peppers online. It was backed orders and finally received a package on Monday 26thJune 2023.. the plants were all dead. I called, several times, and no one answered. I emailed the company twice with photos of the dead plants, and no response. I used their chat, also posted the photos and Just received an automated response. I paid a total of $68.45 which included $16.50 for shipping. I would like a full refund since i didnt receive what was promised.

  • Initial Complaint

    Date:06/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April '23 I paid for and pre ordered some Scotch bonnet peppers (Jamaican product) sold by this company. To date I have not received the product. I did receive 2 packets of seeds that I did not order. I have emailed several times and tried to call the company but without success. They have not responded to my emails and the phone rings without an answer. I want a refund or the  product. P.S. There are a number of negative reviews I am now seeing for the same complaint

  • Initial Complaint

    Date:06/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 clematis plants on May 5, 2023 for $35.00. They arrived on May 18. I received 2 teeny tiny bulb roots with a 1-inch stem on it that appeared dead. I called the company and Bill guaranteed that it would grow. It remains dead. I have been unable to contact the company. They don't answer their phone and their email doesn't work. I then looked on **** and all of the reviews are negative. I wish I would have checked out the reviews before dealing with this company. I notified the Pennsylvania Attorney General about this fraudulent company.

  • Initial Complaint

    Date:05/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction:Jan. 07 2023 Transaction amount:$21.17 Order number:#******** Status of order as of today 05-27-2023:Unfulfilled Its going on 6 months sinch I placed my order with no word from them about said order. One lady answered phone one time and said my order would be sent soon. They will not respond by ** messenger, they will not respond by email, they will not answer phone calls. Apparently they take folks money and never deliver products routinely. I want my order and I want viable bulbs or the money returned to my card IMMEDIATELY!!!  

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed the order on 1/27/23, but the order sat in limbo for almost 3 weeks. When I finally received the order on March 4th, only one of the 3 items I ordered was in the small bubble envelope. It was the cheapest of the 3 items also. I paid $26 in total, of which $10 was shipping and what I received was a $2 package of seeds. I have called the phone number multiple times, but no one answers, I have responded to the reviews that I received emails for, and I emailed the provided email address directly *********************************** I have sent 3 total emails but get no response.

  • Initial Complaint

    Date:03/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered seeds from this company and never received my order. They print off a shipping label but do not stick it on the package and mail it. They immediately take your money and provide zero customer service by phone or email. The ordered was placed on 2/6/23 and the shipping label was printed on 2/23/2023. Nothing has happened since then. This company should be shutdown and fined.

  • Initial Complaint

    Date:02/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 16Jan2023 for bayleaf tree seeds. Paid $18.98 total. Recieved tracking information on 18Jan2023. The status of the tracking has not changed. The seller has not replied to multiple attempts to contact them. I've attached screenshots of all my attempts to contact them. This is the tracking number provided ******************************.

    Customer Answer

    Date: 02/21/2023

    Good evening, 

    Regarding this complaint, the seeds arrived today.   Still no communication from the seller. 

  • Initial Complaint

    Date:02/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order Nov. 02, 2022. To date I have not received the live plants from the order. I have sent several inquiries for either an update or refund with no response. I have even messaged the listed owner directly on instagram and still no response

  • Initial Complaint

    Date:11/25/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Customer ****************** out of 5 stars NOT ****** QUALITY! Reviewed in the United States ???? on November 6, 2022 Size: 5 Pound (Pack of 1)Verified Purchase FALSE ADVERTISING! Not as advertised. There are only 3 varieties, not 4 as advertised. I will stop credit card payment and report to Amazon. I have sent to you many times before ... why no reply!FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! FALSE ADVERTISING! Customer imageCustomer image

Caribbean Garden Seed Co is NOT a BBB Accredited Business.

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